User Escalation Specialist Jobs

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The Tech Support Analyst – Seasonal provides hands-on technical support for PC, Mac, mobile, and networked systems across Fanatics Commerce's enterprise environment, working under general supervision within established procedures to resolve a wide range of hardware, software, and connectivity issues. This role operates in a fast-paced, often warehouse-based setting, requiring the ability to manage multiple priorities, maintain confidentiality, and communicate clearly with users at all levels. The Tech Support Analyst – Seasonal delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Collaborate cross-functionally with end users, peers, and higher-level support tiers to diagnose and escalate technical issues with clear, detailed documentation. Champion positive and collaborative working relationships across the user base, maintaining professionalism with demanding customers and upper management alike. Contribute to a shared knowledge base by assisting in the creation an

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The Tech Support Analyst – Seasonal provides hands-on technical support for PC, Mac, mobile, and networked systems across Fanatics Commerce's enterprise environment, working under general supervision within established procedures to resolve a wide range of hardware, software, and connectivity issues. This role operates in a fast-paced, often warehouse-based setting, requiring the ability to manage multiple priorities, maintain confidentiality, and communicate clearly with users at all levels. The Tech Support Analyst – Seasonal delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Collaborate cross-functionally with end users, peers, and higher-level support tiers to diagnose and escalate technical issues with clear, detailed documentation. Champion positive and collaborative working relationships across the user base, maintaining professionalism with demanding customers and upper management alike. Contribute to a shared knowledge base by assisting in t

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The Tech Support Analyst – Seasonal provides hands-on technical support for PC, Mac, mobile, and networked systems across Fanatics Commerce's enterprise environment, working under general supervision within established procedures to resolve a wide range of hardware, software, and connectivity issues. This role operates in a fast-paced, often warehouse-based setting, requiring the ability to manage multiple priorities, maintain confidentiality, and communicate clearly with users at all levels. The Tech Support Analyst – Seasonal delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Collaborate cross-functionally with end users, peers, and higher-level support tiers to diagnose and escalate technical issues with clear, detailed documentation. Champion positive and collaborative working relationships across the user base, maintaining professionalism with demanding customers and upper management alike. Contribute to a shared knowledge base by assisting in the creation an

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s People Systems Team sits at the intersection of technology and human experience. We are internal consultants who turn ambiguity into scale. Part of the People Solutions org, we partner with Corporate Technology, Finance, Payroll, the wider People team including Total Rewards & Benefits teams to build a world-class employee experience. We are a "strategy-first, quality- execution-always" team that values technical rigor, nimble problem-solving, and a deep empathy for the Stripes we serve. What you’ll do As a Senior Workday Analyst, Payroll, you'll be a technical anchor for our Workday ecosystem and a driver of what's next for it. This role goes beyond keeping the lights on: you'll bring new Workday feature knowledge into the team, help automate manual payroll processes, and shape how we use emerging Workday capabilities (including AI-driven and agent-based tools) to modernize our payroll operations. You'll own the technical health of our Workday Payroll environments for Workday in-house payrolls, balancing critical keep-the-lights-on (KLTO) operations with high-impact strategic projects. You'll also act as a bridge to our broader tech stack, supporting HRIS tools built on top of Workday and partnering with Payroll and other internal and external stakeholders for smooth data flow and a unified user experience. Payroll partnership and delivery Partner with Payroll: Act as the primary technical partner for the Payroll team, tran

Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off As one of the fastest-growing software companies in the country, AlertMedia is looking for a Sr. Software Engineer with strong backend engineering experience and the ability to contribute across the full stack. This role is an opportunity to use a wide variety of design and technical web skills to help us develop and support features for the AlertMedia product suite. As an AI-forward company, we actively use modern AI tools such as Claude, Codex, and other emerging technologies to help our engineers work smarter, move faster, and build better products. Who you are: You thrive in a collaborative engineering environment that plays to everyone's strengths with a willingness to work across the entire stack. You have experience developing scalable production applications using modern backend technologies, ideally Python or Elixir. You care about the quality of your work, the impactful product you help build, and the team you help build it with. You have AWS (or other cloud) experience and are willing to learn from people with both more and less experience than you. You are a user of AI-assisted development tools that improve engineering workflows, code quality, and team productivity. What you get to do every day: Design and develop

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role In this role as a Customer Experience Systems Sr. Associate, you'll be the architect behind streamlined workflows, ensuring our customer relationship tools are not just functional but truly resonate with the needs of our teams. You'll have the reins, managing everything from the nitty-gritty of technical requirements to the bird's-eye view of our system's efficiency, especially within Salesforce Service Cloud. Melding your knack for collaboration with your Salesforce savvy, you'll shape how cases flow, how teams communicate, and how each user journey tells a story of success, all while aligning with our broader business strategies. About the Team The Customer Experience team is the empathetic voice of Instacart, engaging directly through real-time calls and chats with our valued customers, shopper

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As the Manager, GTM Engineering (AI and Automation), you will be key to constructing and maintaining our "Revenue Velocity" engine with a specialized team of architects. In this high impact role, you will report to the Director of Enterprise Systems & Solutions. You will be responsible for the successful technical integration of advanced AI and automation tools throughout our Go-To-Market (GTM) technology stack. This role requires a proactive player-coach who balances thinking strategically about our revenue systems while remaining deeply involved in the creation of durable, data-driven automation frameworks. What you'll do GTM Tech Stack Management: Integrate with and optimize the core Sales and Marketing technology stack (Salesforce, Clay, Rox, Boomi, Salesloft) in alignment with customer-centric initiatives. Workflow & AI Automation: Execute end-to-end automated workflows (lead scoring, routing, alerts) and deploy AI/ML solutions to scale business outreach efficiency. Data Integrity & Analytics: Manage data pipelines and routine hygiene (deduplication, enrichment) across systems; maintain dashboards to track key GTM metrics and deliver forecasting to leadership. Process Execution & Enablement: Work with Program teams to map GTM workflows and drive technical projects from requirements gathering through implementation and user adoption. This role requires 2+ years of people management or relevant leadership experience, such as lead

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We're looking for a Principal Product Manager to lead the strategy and roadmap for Elastic's embedding/reranking and vector database and related capabilities. In this senior role, you'll be the go-to expert on search/vector search, guiding the direction for technologies like vector indexing and hybrid retrieval. This position offers the chance to shape a vital part of our product, working closely with engineering and research teams to ensure that our offerings meet the needs of numerous organizations while keeping pace with the evolving landscape of AI. What You Will Be Doing Conduct market research to uncover emerging trends in search/vector databases as well as SOTA model research in emerging areas to manage unstructured data, working alongside our model team. Evaluate the competitive landscape to enhance product positioning and develop user personas that guide feature decisions. Collaborate with cross-functional teams to align the product strategy with business goals while prioritizing features based on customer feedback and market demands. Establish long-term product goals and milestones for the vector use cases, document AI and unstructured data management to drive its development. Prioritize features and enhancements based on user feedback and technical feasibility. Allocate resources skillfully to ensure timely updates, wh

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Sr. Studio Software Engineer, not only will you be one of the coolest humans on the planet; you will also be a key contributor to the evolution of Roblox Studio which is the primary IDE for making massive multiplayer online games on the Roblox platform. Who wouldn’t want to do that? Studio provides tools for 3D modeling, animation, complete SDLC and testing for teams and individual game developers. This role does not require experience in the aforementioned. Large scale desktop application experience will suffice. You’ll work on projects involving: Core user features - UI frameworks,, windowing systems, code generation “AI Native” features - building well integrated AI features into Studio Foundational application architecture, including OS integration and building our our third party plugin ecosystem. Working with UX designers for overall design language for Studio both on visual, motion, and interactive elements. Building central backend systems You will: Design and execute on the architecture and technical direction that will be the future of our application Own and deliver complex technical projects from the planning stage through execution Work cross functionally, acro

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission Zocdoc's greatest asset is its people. As a Staff Software Engineer on the Marketplace Insurance team, you'll help answer two of the most important questions patients face when seeking healthcare: Which providers can I see in-network? and How much will it cost? We empower patients to make informed healthcare decisions with confidence while driving a significant, high-visibility impact on Zocdoc's business. You'll tackle complex technical challenges, simplifying an intricate domain that involves vast datasets. Spanning thousands of insurers and millions of patients, into seamless, user-friendly experiences. As a Staff Engineer on the team, you'll provide technical leadership, guide design decisions, and mentor engineers to drive best practices across the organization. All while maintaining a strong focus on user experience and shipping features that delight the user. You'll enjoy this role if you are… Inspired by the opportunity to positively impact the healthcare experience for millions of patients Passionate about buildi

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: Open Intelligence (OI) is one of WPP’s most strategic bets - a flagship data and AI initiative at the intersection of machine learning, advertising technology, and audience insight, built to power the next generation of media intelligence. Operating across the US and UK and expanding across EMEA and APAC, OI runs at true global scale. To lead the next phase of development at the embedding and applied-AI layer of OI, we are hiring a Data Science Team Lead in Copenhagen. You will guide a small, sharp team building critical capabilities - from multimodal embedding spaces and Model Context Protocol (MCP) servers to agentic tools and UIs - that make the rest of OI’s AI ecosystem thrive. What you'll be doing: Line-manage and grow the team : Drive 1:1s, recruitment, performance, mentorship, and day-to-day technical and team direction. Own technical architecture & direction : Lead the technical vision and design for well-distributed multimodal embedding spaces (text, image, video), MCP server tooling, and user-facing chat agents + UI. Translate strategy into action : Take

About Sayari: Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. The Sayari Commercial World Model resolves 11.7B+ primary-source records from 250+ jurisdictions forming the ground truth of global commerce. A Judgment Ontology, encoding over a decade of investigative tradecraft, and Superconductor, an agentic orchestration platform, deliver AI that reasons like an expert analyst, shows its work, and traces every finding to its source. Trusted by U.S. Customs and Border Protection, HM Revenue & Customs, and Fortune 500 enterprises, Sayari is used by thousands of professionals across 35+ countries to secure supply chains and dismantle illicit networks. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv. POSITION DESCRIPTION: The Customer Success Managers (CSM) help Sayari’s existing clients effectively leverage Sayari solutions and deepen our relationships within client organizations. The CSM plays a vital role in ensuring that our customer fully realizes a return on their investment in Sayari products by understanding our clients’ priorities and designing strategies to prove our platform's and data's value while continuously feeding technical requirements to our engineering team. The CSM collaborates with key stakeholders to successfully onboard and train new clients, ensure product adoption, minimize churn risk, and nurture the relationships between Sayari and its clients. By transforming our clients’ organizations through user adoption of Sayari’s suite of solutions, the CSM creates the conditions for optimal product value realization and renewal. JOB RESPONSIBILITIES: Client Onboarding & Retention: Drive product adoption, renewal rates, and expansion within a portfolio of Tokyo-based and regional Japanese enterprise clients. Workflow Integration: Embed Sayari’s solutions into local client workflows by understanding their specific organizational s

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . We are searching for a strategic community management and operations expert to join the International Community team and help grow Reddit outside of the US. As an integral part of the International Growth team, this role plays a key role in helping Reddit realize its mission: bringing community and belonging to everyone in the world. This contract engagement is open to candidates based in the UK or Ireland. As the Community Manager, you will be at the forefront of jumpstarting and fostering local communities. You will be an expert of the French market, proficient in English and French, and focused on proactive initiatives to build bridges with local volunteer moderators and innovate, iterate, refine, and scale our international consumer playbook. The insights derived from your relationships and experiments will help accelerate our growth in the market. What you will do: Gain a deep understanding of the market to identify user and local moderator challenges, and market opportunities. Iterate, innovate, and scale the consumer growth playbook by recognizing new opportunities, suggesting bold ideas and programs, and persuading internal teams to align on new plans. Build strategic plans to cultivate, recruit, educate, and grow a local community of moderators (i.e., volunteers who develop, maintain, and shape the culture of local communities). Implement a conversion funnel designed to onboard power users and external creators, transforming them into active moderators. Communicate quantitative and qualitative insights to

Location Details: India, Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join our Team GoDaddy's Strategy, Enablement, Acquisitions & Legal (SEAL) team is looking for a CLM Analyst/Engineer to help build and improve our contract lifecycle management platform. Working at the intersection of legal operations and technology, you will configure Ironclad workflows, develop automation for contract review and approvals, and help introduce AI-powered solutions that make contracting more efficient and self-service for teams across the business. This role goes beyond platform administration! You will partner with legal and other teams to translate legal policies, playbooks, and approval processes into scalable workflows and automation. Success in this role comes from combining knowledge of commercial contracting with strong technical and problem-solving skills to deliver reliable processes, improve data quality, and build a better contracting experience for our teams. What you'll get to do... Develop, build, test, and improve contract workflows in Ironclad, including intake forms, approval processes, document generation, e-signature workflows, and post-signature tracking Maintain and improve contract templates, clause libraries, data structures, and reporting to support consistent, accurate, and scalable contract management Monitor platform performance, solve issues, manage releases, and use data and insights to find opportunities to improve efficiency and user experience Partner with Legal, Procurement, Privacy, Security, Finance, and other teams to translate contracting requirements into

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Backend Engineer on the Flow Components functional team , you'll help build GitLab's Flow Registry, which provides reusable primitives for agentic flows built on the GitLab Duo Agent Platform. Your primary focus will be backend engineering in Python, using LangChain and LangGraph to develop secure, reliable, and scalable capabilities across the Duo Workflow Service and the GitLab monolith. You'll also work across the stack when needed, bringing familiarity with JavaScript and frontend development to support the official GitLab Duo Agent Platform client, Duo CLI, and advocate for a strong user