User Escalation Specialist Jobs

Location: Kfar Saba, IL (hybrid) ERGO NEXT's mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you’ll find ERGO NEXT. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in. We’re excited to launch UpNEXT - ERGO NEXT Insurance’s new hiring and training program for early-career backend engineers! If you’re a curious, driven developer ready to level up, this is your chance to dive into real-world projects, learn from top mentors, and build the skills to grow your tech career from day one.Our backend stack is built around modern, scalable technologies. We’re big fans of server-side Kotlin, writing clean, testable code that ships to production multiple times a day through our robust CI/CD pipeline. We also actively leverage AI tools to supercharge our coding workflow and build intelligent, automated systems. We’re committed to staying up to date with the latest backend tools and best practices to support rapid development and high-quality delivery. What You’ll Do: You will solve real customer problems: Work closely with Product, Design, Data, Marketing, and Backend teams to understand customer pain points and rapidly iterate on solutions that deliver the best user experience. You will take ownership of features – from inception through design and coding, eventually bringing your feature to production at a high level of quality and test coverage. You will work with modern AI frameworks and tools to enhance engineering efficiency and bring AI-driven capabilities to our product offerings. You will quickly adapt to rapi

Strategic Account Executive, AI Team: Strategic Accounts Prolific is not just another player in the AI space—we are the architects of the human data infrastructure that is reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. Our Sales and Success team works with many of the world’s leading AI innovators on one of their highest-priority initiatives. The role Prolific’s strategic team works with frontier labs around the world, landing new projects and use cases with research AI/ML research teams while expanding our footprint of solutions and services across those organizations. As a Strategic Account Executive, you’ll be at the forefront of driving customer growth within our Prolific for AI vertical. This role is focused on prospects and customers in the West. Please note: we are only considering candidates who are recognized AI industry experts with a proven track record selling into frontier AI labs. What you’ll bring to the role Deep AI industry expertise, with established credibility among frontier AI research, product, and executive stakeholders. Proven track record selling into frontier AI labs. Consistent track record of managing highly complex technical sales cycles with 7-figure and 8-figure outcomes. 10+ years of experience in full-cycle strategic B2B technology sales. A strong understanding of how large organizations buy—especially within AI Research, Product, and Technical Program Management functions. Curiosity and fluency around AI/ML trends, including RLHF, user-in-the-loop evaluation, and human-centered product design. Experience running multi-threaded deals with complex stakeholder groups (e.g., product leaders, research ops, legal/procurement, and technical b

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. On the trading team, our mission is to build highly intuitive, rapid-execution trading interfaces that make investing accessible and seamless for millions of users. Within our collaborative and high-performing design culture, we value deep craft, transparency, and a relentless focus on user experience. Together, we are investing heavily in design improvements and advanced tooling to support our next phase of product growth. As a Senior Product Designer, you will be fully accountable for the design strategy and execution of our core equities business line. You will lead the design of our central, longstanding product from initial concept to launch. In this high-visibility individual contributor role, you will collaborate with engineering, product management, and legal teams, communicate transparently with leadership, and help define our long-term product evolution. Your work will directly impact millions of customers, ensuring they have an exceptional experience when trading on Robinhood! This role is based in our Menlo Park, CA and New York, NY offices, with in-person attendance expected at least 3 days per week . At Robinhood, we believe in the power of in-person work

About the Team The New Verticals team is building the future of local commerce by expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is shaping the future of DoorDash Retail and how we empower local economies across industries like pets, flowers, home improvement and so much more! About the Role We are hiring a Senior Associate to join the Retail Strategy & Operations team to own the backend data that fuels what customers see when shopping Retail on DoorDash. This person will develop deep expertise in Retail merchants and categories and become the team's authority on data quality — defining what best-in-class product and merchant data looks like, and building the systems that keep it that way as we scale. They will partner with the central Catalog team on attribute creation, translate merchant catalog feeds into DoorDash standards, and manage enrichment programs to hit coverage targets across categories. Beyond day-to-day execution, they'll build repeatable frameworks — like style guides — that keep data clean as new merchants and categories launch, and track quality over time to catch gaps before they reach customers. A few key responsibilities will tactically look like: Owning attribute definition, enrichment, and catalog feed mapping to hit data coverage targets at scale Setting and scaling data quality standards, building repeatable frameworks like style guides and quality rubrics Tracking data and PDP quality over time, proactively flagging gaps before they reach customers Managing day-to-day enrichment vendor operations Partnering with the Catalog team on attribute creation and taxonomy definition This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly prototyping ideas, building mocks for user r

About Us Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere. Our Values Data driven: Start with truth, measure what matters. Courageous: Bias to action; run toward hard problems. Innovative: Seek novel, elegant solutions. Lean: Do more with less. Build, ship, learn fast. Humble: Strong opinions, lightly held. About the Role As a Senior Business Systems Analyst at Pearl, you'll play a central role in enabling workflow and workforce AI transformation, with a strong emphasis on Agent Hub requirements analysis, platform support, and project coordination. This role blends classic BSA responsibilities with project management and practical AI fluency, supporting both Agent Hub product evolution and broader AI transformation initiatives across the organization. You'll help define and document requirements for complex AI opportunities, translate high-level ideas into actionable work, and coordinate across engineering, prompt engineering, and internal stakeholders. This is a hybrid role designed to support both requirements analysis and execution oversight for high-impact AI operations and transformation projects. You'll be a heavy, daily user of AI tools, not just experimenting on the side, while also contributing directly to the development and improvement of AI tools and features, especially within Agent Hub and related AI transformation initiatives. This is a great opportunity for someone who wants to work at the center of a company's AI transformation, with meaningful ownership across both platform evolution and broader AI operations, and the chance to help shape how AI-enabled work gets defined, prioritized, and operationalized. What You’ll Do Evaluate and document Agent Hub product requirements,

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are seeking a Principal Product Manager, Okta Identity Threat Detection and Response Products , an individual contributor role, to drive the evolution of Okta’s cutting-edge identity security offerings. This position requires a strong technical foundation, keen product intuition, cybersecurity knowledge, and exceptional collaboration skills to shape the future of our strategic security products. You'll leverage significant cross-functional influence to execute key initiatives in this critical domain. Built upon the robust Okta Identity Cloud, our mission is to ensure Okta provides the most comprehensive, user-friendly, admin-friendly, and secure Identity Security product suite available. This team is responsible for products including Okta Identity Threat Protection with Okta AI , Okta ThreatInsight , and Okta Network Zones , among other vital security functionalities. Our customers depend on these solutions to safeguard their digital assets and ensure secure access for their users. This role is pivotal in ensuring that security is seamlessly integrated into every facet of our products. Success in this role demands a deep understanding of customer security requirements, a strong empathy for both end-user and administrator experiences, and the ability to strategically prioritize amidst competing demands from various Okta teams. Job Duties and Responsibilities: Roadmap and Vision Define the product strategy and roadmap for Okta Identity Security functional

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. Description: project44 is looking for a Staff Software Engineer to join our engineering team. You will work in a fast-paced Agile environment owning technical solutions for broad and complex integration challenges, helping accelerate how

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role You will work on core enterprise platform systems, focusing on services that ensure Synthesia is secure, reliable, and scalable for our largest customers. You will contribute to our new suite of APIs that will unlock our market leading Avatar technology to be utilised by external creative tools. We are an AI native company and use the most powerful assistant tools on a daily basis to increase our speed of development, automate repetitive tasks and widen the scope of what the team can worked on. This includes Claude and Cursor. You will have ownership of projects that span months and multiple teams, requiring you to break down complex, ambiguous problems into clear steps that can be delivered and validated iteratively. Engineers within Synthesia are empowered to contribute heavily to product discussions and build with both user and business considerations in mind. Impact is key to everything we do here. You will work closely with product, security, legal, and infrastructure partners, and will be expected to translate business and regulatory requirements into scalable technical solutions. You will evaluate your work through system health and reliability metrics, leveraging observability and monitori

Job title: Data Validation Role Purpose (overall high level summary of the role) Finance has mobilised the first phase of a five year programme to transform the Finance operating model by leveraging cloud technology. Finance Cloud Transformation will rationalise operational processes, automate data and report production, to deliver comprehensive data to our internal and external stakeholders for analysis and reporting. The programme will entail migration of core Finance data and processes to the cloud, with an initial phase to implement a standard global operating process for Finance actuals report production, followed closely by forecast data and report production. The vision for the Finance on the Cloud Programme is “to deliver standardised global processes that leverage a single dataset for reporting, analysis and forecasting.” Key programme outcomes are to deliver a singular automated data production processing capability for actuals and forecasting, correction of data once for all downstream calculations, reports and outputs, introducing automated preventative and detective controls, significantly reduce manual activity in the run-time actuals process to allow the production of all actuals outputs by working day 5 for a monthly process The Data Analyst will be expected to support the delivery of data related activities within the FotC programme. Various aspects may include data validation, solution functionality validation, data gap analysis, reconciliation, user tooling or automation testing activities. • The role holder will be responsible to functionally understand and test our liquidity core release requirements • He/ She is required to perform a detailed data validation to ensure the data reflects accurately across all liquidity returns for all applicable regulations - PRA/EBA/HKMA/US FED etc. • He/She needs to furnish UAT dashboards and walkthrough the Reporting Ops of the changes introduced by liquidity core release requirements • He/She is

Spotify is looking for a short-term contractor for the Artist & Label Partnerships team in Vietnam. The Artist & Label Partnerships team are the face of Spotify to artists, managers, labels & distributors. Focusing on the Vietnamese music landscape, this role will serve as the point of contact for record labels, distributors and artists, ensuring that artists & their teams are familiar with Spotify standard methodologies, resources and tools. The role will closely support the cross-functional teams with on-platform promotion and off-platform artist marketing. Please note this is a fixed-term, 6 months, contractor role hired through a third party. What You'll Do Maintain positive partnerships across artist and label communities within Vietnam. Support our key partners in Vietnam on Spotify tools, resources and insights. Work closely with our cross functional teams to support artists and labels on priority releases in Vietnam Collaborate with the regional Music team to ensure content strategies are localized and successfully executed. Ensure Spotify has the best possible content offering in Vietnam and use this to further Spotify’s appeal to existing and new users. Who You Are You have at least 3+ years of working experience in the music/entertainment industry. Regional and global experience would be an added advantage. Extremely well organized, dedicated with the ability to plan, deliver on tight deadlines and pay outstanding attention to detail. You have a deep understanding and established network within the local music industry in Vietnam and have built relevant contacts with labels and artists to effectively collaborate with the community. You have a strong background in music and technology and a consistent record with operations. You have a strong grasp of content knowledge, music and cultural trends, artists, user engagement and behaviors. You have ex

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity We are looking for a Software Engineer or Senior Software Engineer to join the OEX Mobile Growth team in Singapore. The team operates at the intersection of mobile engineering, consumer growth, and product development. You will work closely with Product, Business Development, and regional market teams to build and improve growth initiatives that directly influence user acquisition, activation, conversion, and retention. This role is suited to an engineer who enjoys solving user-facing problems, working with data, and contributing ideas beyond implementation. You will have the opportunity to take ownership of projects from problem definition through launch, measurement, and iteration. What You'll Be Doing Design, build, test, and maintain reliable mobile growth features and supporting systems. Contribute across the full engineering lifecycle, from understanding business and user problems to implementation, launch, monitoring, and i

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We're looking for a Senior Software Engineer to join our Payments Team, based in the US. Payments is where OKX meets the real financial world. Our team has built and operates the infrastructure connecting OKX to dozens of payment channels across global markets, giving users deposit and withdrawal options that are fast, convenient, and — most importantly — trustworthy. That platform moves and safeguards user assets at institutional scale, continuously, across time zones and regulatory environments. This is not a greenfield team looking for its footing. The team is established, the platform is in production at scale, and we are actively expanding — both in scope and in headcount. That combination is rare: you get the leverage of joining a growing team where your work visibly shifts the roadmap, along with the discipline that comes from a system already trusted with real money. It's also an unusually good place to learn. Payments is a domain that's hard to pick up from the outside — every market has its own rails, its own settlement behavior, its own failure modes, its own complian

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. 職務内容 ・Micronの安全方針に従い、必要な安全教育をすべて完了したうえで業務を遂行します。 ・DIFFグループにおいて、量産装置の管理・改善、他拠点とのアライメント、装置Transfer業務を担当します。 ・新規装置（FOAK Tool）について、開発チームやOCTと連携し、量産管理まで一貫した装置管理を行います。 ・日常的な課題から長期的なプロジェクトまで参画し、上司・チームメンバー・関係者への適切な報告を実施します。 ・作業品質、コスト管理、プロジェクトスケジュールの遵守を確保しながら、装置のインストールおよびアップグレードを監督します。 ・装置の性能、運用手順、保守仕様、コスト指標をまとめた文書の作成・維持管理を行います。 ・社内監査および社外監査への対応を行います。 要件（全て満たしている必要は無い） ・先端技術に興味を持ち、前向きに業務へ取り組める方 ・課題を整理し、解決に導く能力を有する方 ・関係部門と協議し、プロジェクトを円滑に補佐できる能力 ・社内外の関係者と円滑なコミュニケーションが取れる方 ・Microsoft Office（Excel、PowerPoint、Word）などの基本的なソフトウェア操作スキル ・業務および健康に関する自己管理能力 ・物理、化学、機械、電気などの基礎知識（大学卒業程度）が望ましい ・日本語および英語での日常会話レベルのコミュニケーション能力 Using AI About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/caree

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities and Tasks: • プロセス条件とテクノロジーを開発し、改善する。 • プロセス能力を向上させ、生産コストを削減する。 • プロセス管理プロジェクトを確立し、修正する。 • 多様な半導体装置におけるプロセスパラメーターをセットアップする。 • 新しい装置/材料を評価し、生産稼働への展開と、プランの策定 • 異常発生時の解析と改善 About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_japan@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other in

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. 職務内容・責任範囲： プロセス条件およびプロセス技術の確立・改善 プロセス能力の向上および製造コストの削減 プロセス管理プロジェクトの立ち上げおよび改善 各種半導体製造装置におけるプロセスパラメータの設定 新規装置・材料の評価、導入検討および導入計画の推進 異常解析および改善対応 About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_japan@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and indu