User Escalation Specialist Jobs

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . At Reddit, machine learning sits at the heart of how millions of people discover, connect, and engage with the world’s largest collection of human conversations. From powering personalized recommendations and search to optimizing advertising systems and marketplace dynamics, our ML engineers tackle some of the most interesting and impactful problems in large-scale applied machine learning. We hire Machine Learning Engineers across both our Consumer and Ads organizations, giving you the opportunity to work on a wide range of high-impact problems across the Reddit ecosystem. We are looking for Machine Learning Engineers who are excited to build systems end-to-end, from research and modeling to production deployment, — and who want to help shape the future of discovery, relevance, and monetization at Reddit. If you love working on complex, real-world ML problems at massive scale, this role is for you. What You’ll Work On As a Machine Learning Engineer at Reddit, you will design and build production ML systems that power core experiences across the platform, including: Personalized recommendations, search, and ranking systems that help users discover the most relevant content and communities Intelligent advertising systems including ranking, bidding, measurement, and optimization Content, Advertisers, and User understanding, from building foundational content/user representations to deriving insightful signals Large-scale machine learning pipelines, model serving infrastructure, and real-time decision systems Applied AI and

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . At Reddit, machine learning sits at the heart of how millions of people discover, connect, and engage with the world’s largest collection of human conversations. From powering personalized recommendations and search to optimizing advertising systems and marketplace dynamics, our ML engineers tackle some of the most interesting and impactful problems in large-scale applied machine learning. We hire Machine Learning Engineers across both our Consumer and Ads organizations, giving you the opportunity to work on a wide range of high-impact problems across the Reddit ecosystem. We are looking for Machine Learning Engineers who are excited to build systems end-to-end, from research and modeling to production deployment, — and who want to help shape the future of discovery, relevance, and monetization at Reddit. If you love working on complex, real-world ML problems at massive scale, this role is for you. What You’ll Work On As a Machine Learning Engineer at Reddit, you will design and build production ML systems that power core experiences across the platform, including: Personalized recommendations, search, and ranking systems that help users discover the most relevant content and communities Intelligent advertising systems including ranking, bidding, measurement, and optimization Content, Advertisers, and User understanding, from building foundational content/user representations to deriving insightful signals Large-scale machine learning pipelines, model serving infrastructure, and real-time decision systems Applied AI and

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit has a flexible workforce! If you happen to live close to one of our physical office locations our doors are open for you to come into the office as often as you'd like. Don't live near one of our offices? No worries: You can apply to work remotely in any country in which we have a physical presence. Role Description: This is a Generalist Senior Backend Engineer position within the Ads Organization. Ads is the fuel that powers Reddit’s mission. As a backend engineer on the team, candidates might work on: Microservices and APIs that power our advertiser-facing product, ads.reddit.com Distributed systems that ensure the right ad gets shown to the right user at the right time Backends that power interactive user experiences on our ads like Polls and Games Real time, data intensive systems that measure the performance of our ad campaigns Infrastructure that supports all of the above Technologies used on the team include: Languages: Go, Python, Scala Frameworks: Spark, Thrift, Baseplate, Kafka Datastores: Postgres, BigQuery, Redis, Druid Tools: Kubernetes, Argo, Docker Responsibilities: Work with product managers to design and implement Ads products. Collaborate closely with the platform and data teams while building new features. Lead the processes needed to improve operational stability, including improving code quality, delivering dashboards and data visualizations. Build extensible components that would align with the product objectives. Support day to day project management tasks including commun

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role The Palantir Design Team is responsible for the human experience of using our software. Our team is growing rapidly, but we're committed to creating a tight-knit team environment that fosters trust, integrity, empathy, and growth. We work together in realizing a shared product vision, and regularly give feedback and critique to each other. Designing at Palantir is a varied experience. On a given day, you might be: leading a design sprint for your product team; designing a micro-interaction to make a complex analytical task feel simple; and/or advocating for UX consistency by creating flexible, reusable UI components. Core Responsibilities As a Product Design intern, your responsibilities look similar to a full-time designer, with the resources, stability, and mentorship of an established tech company. You’ll work on product teams with minimal supervision and own end-to-end execution of real product features. You will work with fellow Designers, Product Managers, Developers, and Forward Deployed Engineers to refine and evolve the quality of Palantir products. Interaction and visual design . You'll be involved at every stage of design work. You'll help define early product concepts, flesh out the high-level workflow and micro-interactions of a feature, and execute on a crisp and effective visual design. You should have experience designing and prototyping using tools such as Figma. User research . We frequently do informal user research, and value people who can be flexible with research processes and methodologies to achieve the right outcome. You'll often visit customer offices to interview and learn

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role The Palantir Design Team is responsible for the human experience of using our software. Our team is growing rapidly, but we're committed to creating a tight-knit team environment that fosters trust, integrity, empathy, and growth. We work together in realizing a shared product vision, and regularly give feedback and critique to each other. Designing at Palantir is a varied experience. On a given day, you might be: leading a design sprint for your product team; designing a micro-interaction to make a complex analytical task feel simple; and/or advocating for UX consistency by creating flexible, reusable UI components. Core Responsibilities You’ll work on product teams with minimal supervision and own end-to-end execution of real product features. You will work with fellow Designers, Product Managers, Developers, and Forward Deployed Engineers to refine and evolve the quality of Palantir products. Interaction and visual design . As a product designer, you'll be involved at every stage of design work. You'll help define early product concepts, flesh out the high-level workflow and micro-interactions of a feature, and execute on a crisp and effective visual design. You should have experience designing and prototyping using tools such as Figma. User research . We frequently do informal user research, and value people who can be flexible with research processes and methodologies to achieve the right outcome. You'll often visit customer offices to interview and learn from the users we serve. You'll pair qualitative methods (e.g. scripted usability tests and contextual inquiry) with quantitative information, l

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role As the Senior Software Engineer, Tooling and Development Infrastructure, you will play a critical role in shaping the developer productivity tools and automated testing strategy. You’ll collaborate closely with design, development, and quality teams to plan, design, and implement robust automated tools and services that ensure the quality and reliability of our AI software stack. You will be highly hands-on in your work and collaborate closely with stakeholders. This position offers a unique opportunity to influence the development of cutting-edge automation frameworks, foster a culture of quality, and contribute to the long-term success of the organization. What You Might Do Develop and implement automation frameworks and testing strategies that cover the entire software stack, from backend systems to user-facing features. Identify, evaluate, and integrate new tools that streamline development. This includes everything from code quality tools and to Infrastructure-as-Code (IaC) solutions. Lead continuous improvement efforts for our build, release, and test systems, ensuring a robust

When 5% of Indian households shop with us, it’s important to build data-backed, resilient systems to manage millions of orders every day. We’ve done this – with zero downtime! 😎 Sounds impossible? Well, that’s the kind of Engineering muscle that has helped Meesho become the e-commerce giant that it is today. We value speed over perfection, and see failures as opportunities to become better. We’ve taken steps to inculcate a strong ‘Founder’s Mindset’ across our engineering teams, making us grow and move fast. We place special emphasis on the continuous growth of each team member - and we do this with regular 1-1s and open communication. Tech Culture We have a unique tech culture where engineers are seen as problem solvers. The engineering org is divided into multiple pods and each pod is aligned to a particular business theme. It is a culture driven by logical debates & arguments rather than authority. At Meesho, you get to solve hard technical problems at scale as well as have a significant impact on the lives of millions of entrepreneurs. You are expected to contribute to the Solutioning of product problems as well as challenge existing solutions. Meesho’s user base has grown 4x in the last 1 year and we have more than 50 million downloads of our app. Here are a few projects we have completed last year to scale oursystems for this growth: ● We have developed API gateway aggregators using frameworks like Hystrix and spring-cloud-gateway for circuit breaking and parallel processing. ● Our serving microservices handle more than 15K RPS on normal days and during saledays this can go to 30K RPS. Being a consumer app, these systems have SLAs of ~10ms ● Our distributed scheduler tracks more than 50 million shipments periodically fromdifferent partners and does async processing involving RDBMS. ● We use an in-house video streaming platform to support a wide variety of devices and networks. What You’ll Do Design and implement scalable and fault-tol

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: We’re looking for exceptional media engineers who want to join us on a new project to deeply integrate SpaceXSI's advanced AI infrastructure into a platform used by around 600 million users every month. We’re bringing SpaceXSI's technology stack and using it to transform the video product experience - video playback, live streaming, Spaces, audio/video calls, and more. This is your chance to contribute in a major way while leveraging all of the powerful AI tools and talented colleagues at SpaceXSI. RESPONSIBILITIES: Build the next generation of large-scale video services Contribute to and rebuild core media processing and distribution pipelines in high-performance languages (Rust, C++ or Go) Obsess over every millisecond and pixel, ensuring end-to-end media quality and performance at scale across a rich suite of products and user platforms BASIC QUALIFICATIONS: At least 5 years of experience Obsessed with media quality, performance, and product experience Proficient in high performance C++ or Go In-depth knowledge of either WebRTC or LL-HLS or video transcoding pipelines Familiar with building and running scalable and resilient distributed syste

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Forward Deployed Software Engineers (FDSEs) understand our customers’ greatest pain points and design end-to-end solutions to address them. FDSEs solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles. FDSEs deploy ground breaking technical solutions to solve our customers’ hardest problems. Projects often start with a nebulous question like “Why are we losing customers?” or “How can we more effectively identify instances of money laundering?” FDSEs lead the way in developing a solution, from high-level system design and prototyping to application development and data integration. As an FDSE, you leverage everything around you: Palantir products, open source technologies, and anything you and your team can build to drive real impact. You work with customers around the globe, where you gain rare insight into the world’s most important industries and institutions. We help our customers detect insider trading, improve disaster relief, fight healthcare fraud, and more. Each mission presents different challenges, from the regulatory environment to the nature of the data to the user population. You will work to accommodate all aspects of an environment to drive real technical outcomes for our customers. Whether you aspire to be an entrepreneur or an engineering leader, we believe Palantir is the best place — with the best colleagues — to learn how. You’ll learn how to unpack a problem and understand the costs and consequences of its solution. You’ll learn new technologies and languages, and even develop them yourself. You’ll work autonomously and make decisions independently,

About the team Meesho is on a mission to enable 100 million businesses to succeed online. With your help, we can go beyond!As Lead Product Designer, you will be part of a team solving a unique problem, one that’s mostly untouched by other e-commerce players. We are making eCommerce accessible for Tier-2+ markets who are new to eCommerce and have almost never transacted online before. Our Design team is as diverse as our users. Today, the team comprises about 50 Designers -- including Product , Visual & Motion Designers. But wait, there’s more! We’re individuals who are obsessed with our users. We empathise. We solve at grassroot levels. We are breaking all the barriers -- be it language, literacy, culture, or technology. About the role If you love designing, keeping users first, getting deep into data and enhancing user experiences, you may be our next Lead Product Designer!As a Lead Product Designer, you will be responsible for driving design across key charters, and mentoring/managing juniors working on these charters. You’ll collaborate closely with Product, Business, Data, and Engineering teams to identify problems and craft experiences that are both impactful and delightful. Alongside taking ownership of complex individual contributor work, you will also mentor and manage a small team of designers—helping them grow while driving quality across the board. What you will do Be the primary owner of multiple charters Be able to lead design and mentor/guide peers in framework thinking and conducting deep research which leads to actionable outcomes Design and validate new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artefacts Conduct quick rounds of usability testing Individually contribute to the design decisions and mentor senior and junior Designers for holistic growth Effectively use quantitative and qualitative data to drive decisions and measure success Collaborate with th

About Us: Sauce Labs is the world’s largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world’s top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at saucelabs.com . The Role: We are seeking an innovative and experienced AI Architect to join our engineering leadership team. This is a strategic role that will be instrumental in designing and building the next generation of AI-powered features for our continuous testing platform. You will be responsible for architecting scalable and robust AI solutions that transform how our customers gain insights from their test data and production environments, and how they create tests. Responsibilities: Define AI Architecture: Lead the design and architecture of cutting-edge AI/ML solutions for new product offerings, ensuring scalability, performance, quality and reliability within a cloud-native environment. AI-Powered Insights (Test & Production): Architect AI systems to derive actionable insights from vast quantities of test run logs and analytics data. This includes identifying patterns, anomalies, and performance trends. Production Error Reporting Integration: Design AI solutions that integrate with our existing error reporting product to analyze production issues for mobile and web applications, providing deeper understanding and predictive capabilities. Unified Data Intelligence: Develop architectures for combining insights from both test runs and production data, creating a holistic view of application quality and user experience. Automated Failure Analysis & Remediation: Architect AI models and systems t

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Role The Routing Team crafts vital services that ensure Nuro Driver™ reaches destinations safely and efficiently. We continuously refine our routing engine to calculate more efficient routes, deliver highly accurate ETAs, and manage scalable traffic for every journey, adapting as our business / geolocation expands and mapping infrastructure evolves. About the Work You will work on building and scaling both the backend systems and onboard modules for the Routing team. This includes everything from designing microservices, optimizing our routing algorithms, understanding road network graphs, building monitoring and analytics infrastructure, optimizing our deployment pipeline, and more. You will work with product, strategy, and operations teams to design and build new, magical user experiences, and define our product strategy and roadmap. About You Technical excellence. You have at least 4+ years of building and scaling realtime s

About the Role The Model Shaping team at Together AI works on products and research for tailoring open foundation models to downstream applications. We build services that allow machine learning developers to choose the best models for their tasks and further improve these models using domain-specific data. In addition to that, we develop new methods for more efficient model training and evaluation, drawing inspiration from a broad spectrum of ideas across machine learning, natural language processing, and ML systems. As a Platform Engineer in Model Shaping, you will work at the intersection of backend engineering and infrastructure, building the foundational layers of Together’s platform for model customization and evaluation. You will design, develop, and operate both the backend services and the underlying systems that enable us to sustainably and reliably scale production workflows launched by our users, as well as internal research experiments. You will operate in a cross-functional environment, collaborating with other engineers and researchers in the team to improve the infrastructure based on the needs of projects they work on. You will also interact with other engineering teams at Together (such as Commerce, Data Engineering, and Cloud Infrastructure) to integrate the services developed by Model Shaping with systems developed by those teams. Responsibilities Design and build Together’s systems and infrastructure for model customization, including user-facing features and internal improvements Contribute to reliability improvements for the platform, participating in an on-call rotation and improving processes for incident response Create and improve internal tooling for deployment, continuous integration, and observability Build a job orchestration platform spanning multiple datacenters, supporting a highly heterogeneous hardware landscape Partner with teams developing internal services, co-designing these services and incorporating them in systems built wit

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. At our labor marketplace tech company, we believe that even in the age of AI, the core of success comes down to good people doing honest work. We're seeking a curious and driven Product Operations Analyst to help us operationalize our intelligent product features, ensuring they deliver value and efficiency to our users. This is a fantastic opportunity to grow your career at the intersection of product, data, and user experience. Who You Are: An early-career professional, from a recent graduate up to 2 years of experience, looking to build a career in product operations. A Passion for Product & Tech: You are fascinated by how technology products are built, launched, and improved. You're eager to learn and contribute to the product lifecycle. Curious about AI: You don't need to be an expert, but you're an enthusiast who is interested in learning about the latest AI technologies and tools and their potential to improve user experiences. Analytical & Data-Curious: You have a knack for looking at data to find patterns and answer questions. You're comfortable with spreadsheets (Excel/Google Sheets) and are excited to learn more about data analysis. A Problem-Solver: You enjoy tackling challenges and are motivated to find efficient solutions. You're organized, detail-oriented, and not afraid to ask questions to get to the root of a problem. Eager to Learn Technical Skills: You have an interest in learning data analysis tools. Any exposure to SQL or other data tools is a plus, but a strong desire to lear

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. At our labor marketplace tech company, we believe that even in the age of AI, the core of success comes down to good people doing honest work. We're seeking a curious and driven Product Operations Analyst to help us operationalize our intelligent product features, ensuring they deliver value and efficiency to our users. This is a fantastic opportunity to grow your career at the intersection of product, data, and user experience. Who You Are: An early-career professional, from a recent graduate up to 2 years of experience, looking to build a career in product operations. A Passion for Product & Tech: You are fascinated by how technology products are built, launched, and improved. You're eager to learn and contribute to the product lifecycle. Curious about AI: You don't need to be an expert, but you're an enthusiast who is interested in learning about the latest AI technologies and tools and their potential to improve user experiences. Analytical & Data-Curious: You have a knack for looking at data to find patterns and answer questions. You're comfortable with spreadsheets (Excel/Google Sheets) and are excited to learn more about data analysis. A Problem-Solver: You enjoy tackling challenges and are motivated to find efficient solutions. You're organized, detail-oriented, and not afraid to ask questions to get to the root of a problem. Eager to Learn Technical Skills: You have an interest in learning data analysis tools. Any exposure to SQL or other data tools is a plus, but a strong desire to lear