User Escalation Specialist Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY DATA SCIENCE & ANALYTICS? The Data Science & Analytics organization's mission is to increase our speed, frequency and acumen of making decisions at scale by instilling a data-influenced approach to building products. We cover a wide area of the data spectrum including analytical data engineering, product analytics, experimentation, causal inference, statistical modeling and machine learning. Aligned and partnering with product groups, we use this vast tool belt to discover new opportunities and unmet use cases, influence and shape the product roadmap and prioritization, build data products and measure the impact on our community of players and developers. WHY CONSUMER FRONTEND? Consumer Frontend’s team mission is to deliver the frontend architecture, components, libraries, navigation patterns, and core UI necessary for a high-quality, performant, intuitive, and observable consumer user experience for gaming and all future use cases. One of the focus areas is UX Excellence through Standardization, where the goal is to maintain a comprehensive library of high-quality components and navigation patterns that ensure a consistent and intuitive experience across all consumer surfaces.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Direct Surfaces Team's mission is to make it delightful for users to manage their money. We're rebuilding and unbundling the core of Stripe so that no matter what the business, the location, or the use case there is a single place that can fulfill all financial needs: Stripe Treasury. This is a 0 → 1 new business at Stripe, so if that sounds exciting we'd love to hear from you. What you'll do Engineers at Stripe are comfortable working on new products under fluid conditions, seamlessly balancing tactical and strategic considerations all in service of our users. Responsibilities Deliver a world-class mobile experience for Treasury users, including working with our partners to design and launch new features and capabilities Scope and lead technical projects, laying the groundwork for our products to iteratively evolve and scale Design, build, expand, and maintain mobile-specific view cross-platform components, backing APIs and their services Align our technical decisions with the broad strategic initiatives at Stripe, while also advocating for needs specific to emerging new businesses Work with engineers across the company to understand when to leverage existing infrastructure versus when building a bespoke solution is prudent Make effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Who you are We're looking for someone who meets the minimum requirements to

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We also drive both self-serve and sales-sold marketing efforts. We’re seeking a product marketer to drive the end-to-end GTM strategy and execution for Radar. As a Product Marketing Manager, you will shape the product roadmap, own product-level messaging and positioning, create differentiated content for events and presentations, support product launches, and enable sales. Reporting to the Fraud and Risk PMM Lead, you’ll partner with product and sales teams to drive awareness and adoption in a rapidly evolving market. What you'll do Serve as an early strategic partner on new offerings — shaping product direction, defining target segments, and building the GTM foundation (positioning, packaging, pricing narrative) from zero to one. Drive end-to-end product launches, including define audience segments, gather user insights, craft launch narratives, inform pricing and packaging, ensure cross-functional readines

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid’s Product team builds the network that powers open finance. We unlock financial freedom by enabling innovation, reliability, and customer success. Our PMs are curious, fast-moving, and customer-obsessed, making intuitive, reliable experiences that help people thrive financially. As a Product Manager at Plaid, you’ll define and drive products that help millions connect, move, and manage their money. You’ll partner with engineering, design, and go-to-market teams to translate customer needs into impactful, high-quality products. This role suits someone early in their PM career who loves to learn, collaborate, and build meaningful solutions that improve financial lives. Responsibilities Own a product area: define problems, write clear requirements, and drive execution with cross-functional teams. Shape the roadmap using data, feedback, and market signals. Collaborate with Engineering and Design to deliver intuitive, high-quality experiences. Use metrics and user insights to measure and improve outcomes. Communicate clearly, align stakeholders, and guide decisions. Act with a founder mindset–simplify, move fast, and embrace feedback. Learn continuously and help raise the bar for Plaid’s products a

About Your Team Our Human Resources team operates as a strategic partner to the business, focused on cultivating a high-performance culture where exceptional talent thrives. Our work is fundamentally guided by the DICE (Democratize Internet Commerce for Everyone) mission, which underpins our approach to all people strategies. Our core mandate centers on two critical pillars: driving world-class Talent Density and continuously elevating Employee Experience. We achieve this by relentlessly attracting, developing, and retaining the highest caliber of professionals, ensuring that every individual contributes significantly to our success. Concurrently, we are committed to shaping an unparalleled employee experience—one defined by transparent communication, meaningful development, and a deeply engaging, inclusive culture. As stewards of the company's most valuable asset—its people—we design, implement, and champion people strategies that directly translate into sustained business growth and a position as one of India’s most sought-after e-commerce destinations. About The Role We are looking for a highly driven and technically strong HR professional to join our team as an Assistant Manager – HR, with a core focus on HR systems, analytics, AI-driven solutions, and automation. This role is not about managing processes at the surface level, it is about deep problem discovery, building scalable solutions, and continuously improving the employee experience through technology. The ideal candidate is someone who is curious, hands-on, and user-first, with the ability to break down ambiguous problems and solve them using data, systems, and emerging technologies like AI.

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: Flexport is a platform for global trade in an industry that comprises 12% of the global GDP. We are the first licensed freight forwarder and customs brokerage built around a modern tech stack. We help the world's fastest-growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet. Exceptional software development is integral in allowing us to fulfill our mission of fixing the user experience in global trade. At Flexport you’ll develop products that are at the forefront of reshaping the entire logistics & supply chain industries. You’ll work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex global trade industry. You’ll have the opportunity to reshape an industry by creating the new operating system for global trade. Our engineers are top-notch software developers who love listening to the users, working as a team, and proactively taking the lead whenever necessary. The role involves learning the business of freight forwarding, modeling the work that people do to move freight, desi

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta: Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box; we’re looking for lifelong learners and people who can make us better with their unique experiences. The Sales & Partners Technology Team Within TDI, the Sales and Partners Technology team focuses directly on accelerating Okta's growth by empowering our massive global ecosystem of channel partners, distributors, and system integrators. We act as the vital bridge between strategic business goals and robust technical execution. Our team is responsible for designing, implementing, and optimizing the digital experiences and systems that support our partners throughout their entire lifecycle. About the Role We are looking for a Senior Product Analyst to join the Sales and Partners technology team within the Partners pod. In this role, your work will bridge the gap between business needs and technical solutions to drive enhanced user experience and operational success, with a specific focus on collaborating closely with our Partner Program and Partner Operation teams. Our

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: Flexport is a platform for global trade in an industry that comprises 12% of the global GDP. We are the first licensed freight forwarder and customs brokerage built around a modern tech stack. We help the world's fastest-growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet. Exceptional software development is integral in allowing us to fulfill our mission of fixing the user experience in global trade. At Flexport you’ll develop products that are at the forefront of reshaping the entire logistics & supply chain industries. You’ll work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex global trade industry. You’ll have the opportunity to reshape an industry by creating the new operating system for global trade. Our engineers are top-notch software developers who love listening to the users, working as a team, and proactively taking the lead whenever necessary. The role involves learning the business of freight forwarding, modeling the work that people do to move freight, desi

Role Overview We are looking for a Senior FP&A Engineer to lead the design and implementation of enterprise planning solutions across Finance, Sales, and Workforce domains. This role will be part of a Global Finance Technology, partnering closely with onshore FP&A, RevOps, and other Business teams. You will play a key role in driving the organization’s transition to driver-based, integrated planning using platforms such as Pigment, Anaplan, and Workday Adaptive Planning, while ensuring scalability, governance, and high-quality delivery from India. We are looking to speak to candidates who are based in Gurugram or Bangalore for our hybrid working model. Key Responsibilities 1. Enterprise Planning Delivery Design and build scalable planning models across: Financial Planning (P&L, Cash Flow, Balance Sheet) Workforce Planning and Cost modeling Sales & Revenue forecasting (ARR, pipeline, bookings) Own end-to-end delivery working with the Product Manager : design → build → test → deploy → support 2. Model Development & Optimization Build multi-dimensional, driver-based models with strong focus on performance Develop scenario planning, versioning, and forecasting capabilities Optimize model size, calculation efficiency, and user experience 3. Platform Expertise Subject Matter Expertise in: Pigment Anaplan (Model Builder / Solution Architect) Configure workflows, security, and access controls Leverage platform-native capabilities vs over-customization 4. Data Integration & Automation Integrate planning tools with enterprise systems: ERP (NetSuite / Oracle) CRM (Salesforce) Data platforms Build and maintain automated data pipelines using SQL, APIs, or ETL tools 5. Stakeholder Collaboration (Global Model) Work closely with US / EMEA FP&A, IT, and Business teams Participate in requirement workshops and translate business needs into technical designs Provide regular updates, demos, and documentation to global stakeholders 6. Governance, C

Job Summary About IOPE IOPE is a science-forward beauty brand rooted in cutting-edge biotechnology and innovation. As part of the Amorepacific portfolio, IOPE is committed to delivering high-performance skincare backed by research and results. We are looking for a dynamic and strategic communications leader to help shape how IOPE shows up across digital platforms and in the cultural conversation. Position Summary The Senior Manager, Integrated Communications will lead the strategic planning and execution of IOPE’s brand voice and presence across social media, influencer marketing, and public relations. This role is responsible for driving awareness, engagement, and brand equity through compelling storytelling, thoughtful partnerships, and multi-channel communications. The ideal candidate is a cross-functional leader, creative thinker, and strong communicator who understands how to build and amplify brand love in a fast-paced, digital-first environment. Key Responsibilities Social Media Marketing Monitor analytics and metrics to gauge success of social media posts and campaigns. Research social media trends that relate to target audience’s interest. Manage a social media content calendar for various channels, planning and scheduling posts in advance. Maintain a cohesive social media strategy across various channels to achieve high levels of user engagement. Plan, create, publish and share new content (including original text, images, video, and code) on a daily basis that builds meaningful customer connections, increases brand awareness, and encourages community members to engage with the brand Collaborate with the marketing team to grow the company’s network and target new followers. Set up and optimize company pages within each platform to increase the visibility of company’s social content. Collaborate with sales and marketing teams to develop social media campaigns. Influencer Marketing & Public Relations Build and manage influence

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit has a flexible workforce! If you happen to live close to one of our physical office locations our doors are open for you to come into the office as often as you'd like. Don't live near one of our offices? No worries: You can apply to work remotely in any country in which we have a physical presence About the Job The Deployment Infrastructure team is hiring a Senior Full Stack Software Engineer to lead the design, development, and evolution of the web UI for our build and deployment platform. In this role, you’ll craft a cohesive, intuitive user experience that enables engineers across Reddit to build, test, and ship software safely and confidently to a globally distributed cloud ecosystem. Our team owns continuous integration, continuous deployment, and the underlying systems that power build and deployment workflows. We’re looking for an engineer who operates at the intersection of frontend engineering, distributed systems and infrastructure, and developer experience. In your day-to-day, you can expect to: Design, build, and ship high-quality features across the stack, with a focus on creating reusable, maintainable UI components and polished frontends that scale with the platform Contribute to backend systems to deliver cohesive, end-to-end product experiences Define and enforce clean API boundaries between frontend and backend systems Collaborate with teammates to build a platform that supports: Orchestrating complex deployment workflows Progressive rollouts across clusters and regions Automated rollback of fa

Location Details: Colombia, remote. At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) , and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team Join GoDaddy's Forge Ops team at the intersection of Data, Infrastructure, and AI-driven operations. As Senior Manager, Systems Engineering, you will lead the reliability, cost efficiency, and agentic operation of the Data & AI ecosystem that serves GoDaddy. This is a deeply technical leadership role, not a hands-off manager position. You will operate as GoDaddy's L1/L2 authority over critical analytics and data platforms while advancing Forge Operations: a structured operating model designed to transition platform operations from hero-based, expert-dependent support to system-based, agent-assisted, self-improving operations. If you can translate a business problem into a technical architecture and that architecture into team execution — and you want to build the AI Ops pattern for a large-scale data organization, this role is for you. What you'll get to do... Own and operate GoDaddy's analytical and data intelligence platforms(Redshift, QuickSight, FeedDB, Protegrity, Alation) as the authoritative L1/L2 platform owner — driving reliability, deployment standards, cost optimization, and user enablement across an ecosystem with a 50PB+ data lake and thousands of consumers. Lead 24/7 incident management and production operations across 10+ Data & AI platforms, owning MTTR/MTTD targets, AAR rigor, and a root-cause-to-control loop that converts every incident into a runbook, monitoring improvement, or automation — not just a resolved ticket. Architect and advanced Forge Ops OS, the team's agent-based operating model. Th

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an early member of our Safeguards Data Science and Analytics team, you will play an instrumental role in our company’s mission of building safe and beneficial artificial intelligence by building and scaling a data driven culture from the ground up. In this unique company, technology, and moment in history, your work will be critical to informing our product and commercial strategy as we deploy safe, frontier AI at scale to the world. You will work closely with product, engineering, policy & enforcement to define and measure key company success metrics, analyze user behavior to identify new enforcement opportunities and build a culture of developing and testing hypotheses through experimentation. You’ve worked in cultures of excellence in the past, and are eager to apply that experience to building robust and scalable systems and processes as our company goes through a phase of rapid growth. Key responsibilities Deep dive into user behavior data to provide insights on safety concerns Define core metrics that measure the team's success. Set goals, build forecasts, monitor performance, and develop actionable reporting Identify and size opportunities to improve the product, influencing product roadmap through your insights and recommendations Develop hypotheses on product changes, design controlled experiments, analyze the results, and make recommendations based on impact to key metrics Build a data driven culture from the ground up by establishing foundational data best practices and making data more accessible across the company Minimum qualifications Expertise in Python, SQL, and data visualization tools. A

At Secureframe , we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups , TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards. As we continue to grow, our mission remains clear: to provide seamless, secure solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking. Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more. About the Department The Engineering Manager role at Secureframe is a key position spearheading the development and refinement of the workforce product set, focusing initially on debugging and then on rebuilding policies and user access frameworks in collaboration with the Product Manager. Joining Secureframe's engineering team offers the chance to make visible impacts within a thriving company, working alongside a team known for its intelligence, humility, and collaborative spirit. Unique to this role is the opportunity to redefine an essential product area and be part of a stable and dedicated team. Secureframe highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Secureframe office), Secureframe considers working in the office, approximately 30% of the time under curre

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman is the world's leading API platform, and APIs and AI agents are increasingly the backbone of modern software. We're looking for a Technical Community Manager who will build and lead a thriving global developer community. One that goes beyond Postman users to become the destination for any developer working with APIs and AI agents. This is not a typical community role. You'll be architecting programs, designing engagement loops, and building something genuinely new: a community where developers come to learn, build, share, and grow — and where Postman is recognized as an indispensable part of their toolchain. The intersection of APIs and AI agents is one of the most exciting spaces in software right now, and Postman sits right in the middle of it. We have millions of developers already on the platform — the opportunity is to turn that user base into a community that educates, inspires, and advocates for one another. The person who builds this will leave a real mark on how developers collaborate and grow for years to come. What You'll Do Discord Community Growth & Engagement Own the end-to-end strategy for