User Escalation Specialist Jobs

ROLE: MEDIA ACTIVATION DIRECTOR TEAM: MEDIA LOCATION: TORONTO (HYBRID) COMPANY OVERVIEW At Salt Media , we're on a mission to earn the world's attention. As the media division of Salt XC, we're building a different kind of agency where media, commerce, creative, data and technology work as a single connected team. Our people combine strategic thinking with AI-powered tools, automation and advanced analytics to help some of North America's most recognized brands solve complex business challenges and drive measurable growth. We move quickly, challenge convention, and believe the best ideas come from curious people who are empowered to experiment. If you're looking to do career-defining work alongside smart, ambitious teammates in an environment that's shaping the future of media, we'd love to meet you. ROLE OVERVIEW The Media Activation Director is a data-driven, insights-led media strategist and platform expert with hands-on analytics, reporting, and management experience. The best candidate for this role will be a natural collaborator with strong presentation, organizational, and strategic thinking skills. They have a strong comprehension of the media landscape and a proactive nature combined with a high level of attention to detail. In this role, you'll be on top of current and emerging trends in the world of digital media capabilities and tech offerings. You ideally come with a breadth of experience across clients from different verticals and will be responsible for planning, developing, implementing, and managing the overall media strategy for your clients with your team. In addition, you are responsible for managing, guiding, and training your team. The role will require the right candidate to be highly proficient in media planning, implementation, activation, optimization, reporting, and analysis. This includes understanding online user journey optimizations, a very solid understanding of Google Analytics (tracking and analysis), performance optimiza

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 6.5 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $257M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. Applying to Render We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, an

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Design team’s mission is to design best-in-class financial experiences that empower users to manage their financial lives with confidence. We work cross-functionally with product, engineering, content design, and research to deliver solutions that are accessible, user-focused, and scalable. The team operates in a lean, innovative, and collaborative environment at Robinhood. As a Senior Product Designer, you’ll play a central role in shaping the visual and interaction design across Robinhood’s product ecosystem. You’ll work from 0 to 1, building entirely new systems while maintaining a cohesive design identity. Your focus will be on delivering best-in-class craft, with opportunities to prototype and explore motion to create polished, engaging experiences! Design at Robinhood is AI-first. This is a role for someone who already uses AI as a core part of how they think, explore, and execute. This role is based in our Menlo Park, CA and New York, NY offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is inten

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role As a Sales Engineer, you’ll own running demos and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirement

About the Role: Health-E Commerce is seeking a strategic, results-oriented Senior Manager of E-Commerce to lead our e-commerce and personalization efforts. This role owns the development and execution of our site strategy for FSAstore and HSAStore to drive revenue growth through improved site metrics. This is a player-coach role that requires both strategic leadership and hands-on execution. The Senior Manager will partner closely with creative, UX, data, and product teams to improve our customer journey improve our customer acquisition, engagement, and lifetime value. What you'll do: Site Strategy & Revenue Growth Own and drive the e-commerce strategy for FSAstore and HSAstore, with a clear focus on improving CVR, AOV, and overall revenue. Develop and execute seasonal and evergreen site strategies, optimizing onsite merchandising, category prioritization, sorting rule, boosting/burring, informed by consumer insights and performance data. Lead approval for monthly site flips and content strategy, partnering closely with Marketing on promotional calendars. Personalization & Customer Experience Build and scale personalized experiences across homepage, PLPs, PDPs, and product recommendations for both store brands to achieve our personalization revenue goals. Partner with Data Science and Product to deploy ML-driven recommendation models based on user segmentation and purchase behavior. Own the personalization testing roadmap, from hypothesis development and measurement framework design through rollout and iteration. Use CDPs, recommendation engines, and experimentation platforms to design, launch, and optimize personalized experiences across both storefronts Translate user journeys and behavioral insights into onsite experiences that drive relevance, engagement, and conversion. Performance Analytics & Optimization Own site reporting, co-creating reports for our customer segments and tying it back to our revenue targets Use A/B and multivariate testing to la

Who/What is Artefact? Artefact is a next-generation strategy and data consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in data, digital, and analytics to help clients achieve tangible business impact. With 2,000+ consultants, data scientists, and engineers across 26 countries, we work with global leaders such as Samsung, L’Oréal, Orange, and Sanofi. At our German offices, we are on a rapid growth trajectory, advising leading national and international clients cross-industry on how to unlock the full potential of their data, build scalable data architectures, and implement cutting-edge AI solutions. As a Consulting Manager (m/f/d) Data & AI Strategy , you will act as a trusted sparring partner to executives, steer complex transformation programs across functions, and drive organizational change at scale. Main Responsibilities Lead AI Transformation Programs: Steer end-to-end execution of enterprise-level AI transformations. Identify internal champions, navigate corporate politics, manage structural blockers, and drive measurable user adoption and organizational change. Strategy & AI Use Case Scoping: Work closely with C-level stakeholders to answer high-stakes questions: How can AI reshape their business models? How should they govern data? You don't just advise; you help evaluate model choices, discuss data privacy trade-offs, and conceptualize technical feasibility. Drive Business Growth: Actively drive the growth of our German practice. Take ownership in lead generation and pipeline conversion by engaging prospective clients, shaping proposals, and leading pre-sales and key-account expansion initiatives. Thought Leadership & Advocacy: Represent Artefact's AI Transformation perspective externally. Advance our voice in enterprise AI through expert discussions, content creation (e.g. LinkedIn, whitepapers), and opinionated, hands-on perspectiv

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities and Tasks: • Establish and improve process condition and technology. • Upgrade process capability and reduce production cost. • Establish and modify process management projects. • Set up process parameters for a variety of semiconductor equipment. • Evaluation, promotion and planning of new equipment / materials. • Abnormal analysis and improvement. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assi

EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION REQUIRES U.S. CITIZENSHIP. Role Description: We are seeking a talented and motivated Solutions Architect to join our dynamic team. As a Solutions Architect, you will be responsible for delivering exceptional guidance, support, and enablement focused on our Unicorn Delivery Service projects and capabilities. You will work closely with technical groups driving towards mission impact, providing technical expertise, proactive assistance, and strategic insights to maximize mission impact. This role is instrumental in ensuring a seamless and successful customer experience throughout the initial engagement and transition to longer-term execution. Responsibilities: Act as the primary point of contact and trusted advisor for customers and their technical needs, challenges, and goals. Lead, mentor, and develop a team of engineers, fostering a culture of continuous learning, growth, and support of customer engagements Understand and articulate the technical competency and impact of engineers on the team Understand Defense Unicorns' products and philosophy Assist the team in discovery and framing efforts across the industry Identify and implement process improvements to increase team efficiency and effectiveness Assist with demonstration and content creation on products Manage the "proof of concept" work Build and maintain continuous delivery (CI/CD) pipelines Build, deploy, test, and troubleshoot UDS Bundles, Zarf packages, and UDS packages. Collaborate with cross-functional teams for brainstorming, research, and innovative growth strategies Conduct market research and competitor analysis to identify growth opportunities. Stay up-to-date with industry trends, best practices, and emerging technologies related to growth hacking and user acquisition Experiment with new tools, techniques, and technologies to improve growth outcomes The listed responsibilities are not exhaustive and additional respon

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You'll Play: Build and maintain performant backend systems and applications that drive real-world experiences Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. Champion engineering best practices—automated testing, peer reviews, observability, and elegant design Lead and influence architecture decisions that prioritize scalability and simplicity <span data-contrast=&quo

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM) , trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Why Hexnode? Hexnode is a rare combination of global scale, product excellence, and startup-level velocity. We operate in a mission-critical category—supporting organizations that rely on secure, reliable device management every single day. Joining Hexnode means stepping into a company in hyper-growth mode. With millions of devices under management and 100+ annual feature releases, you will have the opportunity to shape the next phase of a category-defining platform . About the Role: We are seeking a data-driven and strategic SEO Specialist to join our marketing team. This role is ideal for someone with deep expertise in organic search and a strong understanding of the B2B SaaS landscape. You will be responsible for developing and executing SEO strategies that drive qualified traffic, improve search rankings, and contribute to pipeline growth. Key Responsibilities: Develop and implement comprehensive SEO strategies aligned with business goals and target audience. Conduct keyword research, competitive analysis, and content gap analysis to identify growth opportunities. Optimize website architecture, content, and landing pages for search engines and user experience. Collaborate with content, product marketing, and web development teams to ensure SEO best practices are integrated. Monitor and report on SEO performance using tools like Google Analytics, Search Console, SEMrush, Ahrefs, etc. Stay updated with the latest SEO trends, algorithm updates, and industry developments. Manage technical SEO audits and recommend fixes for crawlability, indexation, and site speed. Build and execute link-building strategies to improve domain au

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Team As a member of the Alarms engineering team, you will be responsible for building compelling user experiences for one of Verkada’s major new product categories. This is an opportunity to take ownership over software products which keep our customers protected in times of critical need. You’ll be working alongside a small, dynamic team of frontend, backend and firmware engineers to develop these experiences. Our team operates as a startup within a startup, so you can expect a lot of autonomy and impact on the direction of the Alarms product category. About the Role We're looking for an Android Embedded UI Engineer to build the on-device interface for Verkada's alarm console — a touchscreen device used for real-time security monitoring, alert response, live video streaming, and two-way audio communication. You'll own the UI

P-191 At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data and AI infrastructure platform, so our customers can focus on the high value challenges that are central to their own missions. Founded in 2013 by the original creators of Apache Spark, Databricks has grown from a tiny corner office in Berkeley, California to a global organization with over 1000 employees. Thousands of organizations, from small to Fortune 100, trust Databricks with their mission-critical workloads, making us one of the fastest growing SaaS companies in the world. Our engineering teams build highly technical products that fulfill real, important needs in the world. We constantly push the boundaries of data and AI technology, while simultaneously operating with the resilience, security and scale that is critical to making customers successful on our platform. We develop and operate one of the largest scale software platforms. The fleet consists of millions of virtual machines, generating terabytes of logs and processing exabytes of data per day. At our scale, we regularly observe cloud hardware, network, and operating system faults, and our software must gracefully shield our customers from any of the above. As a Data Scientist on the Data Team, you will help build a data-driven culture within Databricks by helping solve product and business challenges. The Data team also functions as a in-house, production "customer" that dogfoods Databricks and drives the future direction of the products. If you are interested in machine learning infrastructure, please apply to the Software Engineer Backend job opening here. The impact you will have: Shape the direction of some of our key data science areas for 2020 - usage forecasting, product analytics, user behavior and funnel analysis. Work closely with Product Management, Sales, Customer Success a

We are seeking a Salesforce Engineer III to design, build, and support secure, scalable Salesforce solutions that support critical business operations. This is a senior individual contributor role requiring strong hands-on technical expertise, sound engineering judgment, and experience working in regulated environments. This position supports systems and data subject to FedRAMP and other U.S. government compliance requirements. Due to the nature of the work, U.S. citizenship is required. This role will be based remotely in the United States. What You’ll Do Design, build, and maintain Salesforce solutions across sales, service, customer, and operational workflows Implement functionality using Salesforce configuration, Flows, Apex, Lightning Web Components (LWC), SOQL, and platform automation Develop and support integrations between Salesforce and external enterprise systems Translate business requirements into secure, scalable, and maintainable technical solutions Participate in technical design reviews, sprint planning, code reviews, testing, deployments, and production support Troubleshoot and resolve issues related to automation, integrations, data integrity, and system performance Create and maintain technical documentation, support UAT and regression testing, and assist with user enablement Ensure all solutions comply with Salesforce best practices, internal security standards, and regulatory requirements Leverage AI-powered development tools to improve productivity and analysis, while adhering to security and compliance guidelines Responsibilities Technical Delivery: Own end-to-end delivery of Salesforce features using a mix of declarative and programmatic solutions Secure Engineering: Design and implement solutions that meet FedRAMP, security, and compliance requirements, including least-privilege access and auditability Integration Design: Build and maintain secure integrations between Salesforce and downstream systems Engineering Excellence: Maintain high st

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Strategy and Analytics maximizes and accelerates Operations' ability to make Stripe work for our users. We aspire to be the COOs for Stripe Ops, working cross-functionally with global teams to help run the day-to-day business and articulate and achieve the longer-term, high-effort, high-value strategic priorities. We take a data-driven approach that combines strategy and analytics to help Ops leaders solve their most complex and most important issues while also driving the business planning and operational cadence end-to-end, from strategy to goal-setting to execution. What you'll do In this role, you'll be the go-to expert for your business area. You'll be hands-on and responsible for delivering critical insights, ensuring data-driven decision-making is at the core of what we do. You'll also partner with leadership to drive business strategy, planning, goal-setting, and performance tracking. You'll also scope and lead business-critical projects and execute on strategic initiatives. Responsibilities Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams. Perform analyses using SQL and other analytical tools and languages, identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strat

JOB TITLE Access and Identity Management - Business Analyst A CAREER WITH POINT72'S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source and AI solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU'LL DO Translate business and security requirements into scalable, production‑ready AIM and IGA solutions that support firmwide operations Partner closely with business, Global Systems Administration, and technology stakeholders to deliver secure, efficient, and user‑friendly access solutions Analyze data to identify access trends, control gaps, and process inefficiencies, with a focus on automating manual processes and improving platform scalability Own requirements gathering, functional documentation, and user stories from ideation through UAT, deployment, and post‑release support Leverage tools such as SailPoint, JIRA, SQL, Splunk, and Power BI to support access governance, reporting, and operational insights Design and maintain dashboards and KPIs that measure access lifecycle performance, risk indicators, and user experience Support data‑driven decision making by validating data quality, ensuring consistency, and aligning metrics to business objectives Build deep domain expertise in identity governance, security controls, and investment‑driven technology platforms Contribute to a culture that prioritizes integrity, transparency, and the highest ethical standards WHAT’S REQUIRED 4+ years of experience as a Business Analyst supporting Access & Identity Management (AIM) and Identity Governance & Administration (IGA) initiatives