User Escalation Specialist Jobs

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Read more about the Speech Research Team's work: https://decagon.ai/blog/audio-native-semantic-speaker-change-detection https://decagon.ai/blog/scaling-real-time-tts-inference https://decagon.ai/blog/teaching-flow-matching-tts-with-rl The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments. Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale. About the Role As a Research Engineer focused on Audio and Speech, you’ll be responsible for building the mode

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity The Compliance team's primary objective is to ensure that OKX operates in accordance with regulatory requirements while maintaining the highest ethical and moral standards. The team owns the full compliance engineering stack: KYC onboarding and refresh, sanctions / PEP / adverse-media screening, transaction monitoring (TM) and travel-rule enforcement, case management, and regulatory reporting. We achieve this by developing compliance service solutions, integrating with KYC & AML vendors, and enabling robust business growth, which ultimately strengthens user trust in our platform. Our ultimate goal is to create a culture of compliance excellence, where innovation and responsible business practices are seamlessly integrated. In compliance, a system that is mostly right is wrong — so every control we build must be deterministic in its enforcement, complete in its coverage, and explainable in its outcome. What You’ll Be Doing Formulate, select, and develop technical schemes for platform projects across the compliance domain — KYC onboarding flows, identity v

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities and Tasks: • Establish and improve process condition and technology. • Upgrade process capability and reduce production cost. • Establish and modify process management projects. • Set up process parameters for a variety of semiconductor equipment. • Evaluation, promotion and planning of new equipment / materials. • Abnormal analysis and improvement. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assi

Social Media Community & Content Intern (Innisfree - Amorepacific US) Amorepacific US is seeking a creative and organized Social Media Community & Content Intern to join our dynamic in-house team supporting innisfree, a fast-growing K-beauty brand. This is an exciting opportunity to work on impactful social media strategies, brand partnerships, content creation, and community engagement. You’ll gain hands-on experience at the forefront of the beauty industry while contributing to a global brand that has been driving innovation for over 75 years. Key Responsibilities: Content Creation & Campaign Support: · Assist in brainstorming and creating unique, organic content for TikTok, Instagram Reels, and other priority platforms. · Develop creative concepts for content series and social-first campaigns with the social team. · Help design social assets using Canva for Instagram Stories, Reels, & Carousels. · Shoot and edit video content for social media, speaking to camera when needed. Social Media Community Management: · Monitor and engage across all social touchpoints by liking and responding to comments, DMs, and tagged content, including ongoing review of recent and boosted posts · Proactively drive conversation by participating in relevant cultural moments, trends, and comment threads while authentically integrating the brand · Engage with creators, influencers, partners, and key retailers (e.g., Sephora, Sephora Squad) to strengthen brand visibility and relationships · Support community building by recognizing meaningful creator and audience milestones and high-impact content opportunities · Curate and obtain usage rights for user-generated content (UGC) to amplify brand storytelling. · Monitor social trends and pop culture moments to identify opportunities for dynamic brand content. Reporting & Insights: · Pull weekly social media performance reports using Dash Hudson, identifying actionable insights. · Analyze campaign metric

About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Location - Mumbai Exp - 5-7 yrs Key Responsibilities: Collecting, analyzing, and interpreting complex data sets using statistical techniques, software tools, and available AI technology Identifying, analyzing, and interpreting trends or patterns in these complex data sets Working closely with SMEs to prioritize business and information needs Collaborating with cross-functional teams to understand business requirements and develop data-driven solutions Creating and maintaining documentation that includes the design, requirements, and user manuals for new and existing data projects Preparing reports and presentations for various stakeholders, including senior manage

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Access Essentials - Core Product The Access Essentials organization at Okta builds the platform features for authentication and authorization across Okta-protected resources. Our mission is to enable customers to access these resources seamlessly & securely. We develop Okta cloud services and client software that allow users to seamlessly login to devices and use Okta authenticators to access applications securely. The Access Management team is part of Okta R&D Engineering. Learn more about Okta’s Engineering on our blog .x The First Party Apps Platform team First Party Apps Platform team is part of the larger Access Essential - Core Product organization. We develop Okta’s secure web experiences for end-user authentication and access . Our products and features are high-impact and high-visibility. Our team develops the Okta Sign-in Widget,

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. • Identify, diagnose and resolve assembly material related problems • Coordinate and execute process, equipment and material evaluation / optimization initiatives and implement changes at process step • Lead / participate in continuous yield improvement and cost reduction activities • Validate and fan out new material qualified, including new process and/or tools for new product introduction • Support SPC/FDC/RMS/APC • Support site to site portability • Manage / audit material suppliers to achieve quality, cost and risk management objectives • Support internal and external audits About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified

Datadog’s People Technology team is building the future of AI at work. We’re looking for a People Systems Developer to design and deploy AI-native workflows that transform how we hire, develop, and support our employees. This is a high-impact hands-on builder role. You’ll move beyond traditional HRIS configuration to prototype and productionize AI-enabled systems across talent acquisition, onboarding, performance, workforce planning, and internal service delivery. You’ll operate with high autonomy, partner directly with stakeholders, and ship solutions that measurably improve how our People team works. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Design, build, test, and implement AI-enabled workflows and tools, moving from proofs of concept to full production and adoption based on user feedback. Rapidly prototype using LLMs, APIs, and automation frameworks — and move validated ideas into secure, scalable production systems. Integrate AI capabilities into our ecosystem (Workday, Greenhouse, Slack, Snowflake, Jira, Google Workspace, and more). Partner directly with stakeholders like People Analytics, HRBPs, IT, Legal, and Security to ensure solutions are usable, compliant, and follow responsible AI practices. Evaluate AI tools and vendors through hands-on experimentation. Enable the broader People team to adopt AI effectively and responsibly. Success in this role includes reducing manual People workflows by at least 20% through AI-enabled automation and intelligent system design. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. Who You Are 3-5 years of exper

Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches).Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel.This is an exciting opportunity to join an FX Front Office support team in a major North American bank working on the Toronto Trading floor, supporting both front office users and a progressive eFX programme. What you'll do: Support IT solutions for various business lines globally including FX, Money Market, STIR and Options Offer technical expertise and support for the systems used Manage and resolving incidents and outages Manage requests for changes, system releases and capacity planning Disaster recovery, planning and execution How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 9 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user input, common data structures, and flow of control. How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in

Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches).Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel.This is an exciting opportunity to join an FX Front Office support team in a major North American bank working on the Toronto Trading floor, supporting both front office users and a progressive eFX programme. What you'll do: Support IT solutions for various business lines globally including FX, Money Market, STIR and Options Offer technical expertise and support for the systems used Manage and resolving incidents and outages Manage requests for changes, system releases and capacity planning Disaster recovery, planning and execution How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 9 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user input, common data structures, and flow of control. How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team Paytm Ads is the digital advertising platform of Paytm, enabling brands to reach and engage with over 350M+ users across Paytm’s ecosystem of 200+ payment, commerce, and retail services—both online and offline. By leveraging transaction signals and behavioral insights, Paytm Ads enables advertisers to target highly relevant consumer cohorts and deliver performance-driven campaigns. About the Role We are looking for a Manager – Product Analytics to drive data-led decision making across the Paytm Ads platform. This role works closely with Product, Data Engineering, Sales, and Operations teams to analyze product performance, user behavior, and campaign outcomes, translating data into actionable insights that improve advertiser and platform performance. Key Responsibilities: ● Build and maintain automated dashboards and BI reports for key product and revenue metrics. ● Write advanced SQL queries to analyze large datasets and generate actionable insights. ● Analyze product usage, funnels, retention, and feature adoption to identify growth opportunities. ● Conduct A/B testing, cohort analysis, and segmentation to measure product and campaign impact. ● Track and optimize digital marketing performance metrics such as CAC, ROI, CTR, and conversions. ● Translate business/product questions into structured analysis recommendations for stakeholders. Qualifications: ● B.E./B.Tech from a reputed engineering institute ● Experience in Product Analytics, Management Consulting, Business Strategy, or Sales/Marketing Analytics roles. ● Strong SQL expertise for large-scale data analysis and reporting. ● E

Who We Are Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the Team Stripe's global legal operations team is dedicated to delivering an exceptional support experience for legal entities, law firms, and government agencies reporting compliance violations and policy non-adherence. The team plays a vital role in managing and ensuring compliance with various legal requests and requirements that Stripe users must regularly follow. What You’ll Do Stripe is launching Stripe Delivery Centers - a global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are interested in helping users feel secure and supported while they navigate their complaints - let us know! Responsibilities: Review and validate reports of violations flagged by various agencies while ensuring compliance to law and regulatory board. Support users' concerns and provide exceptional customer service. Analyze current processes and initiate changes aimed at scaling operations and enhancing user experience. Respond to reports submitted by legal and government entities via email. Collaborate closely with other Stripe teams to enhance product offerings and improve messaging around new products and features. Gather unique

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Be a part of Roblox Corporation as a Senior Security Software Engineer in Vulnerability Management. Join our dedicated team to ensure the security of our platform. You will work on scaling vulnerability management tools across the company, providing millions of users with a flawless and secure experience. This role offers an outstanding opportunity to contribute to global projects. You Will: Develop and maintain internal software products and capabilities to drive awareness and resolution of vulnerabilities at scale within Roblox. Collaborate with cross-functional teams to identify, prioritize, and mitigate security vulnerabilities through tools and services. Design and build automated systems to highlight security issues to owners and make vulnerability remediation a first-class user experience. Develop tools and features that help make vulnerability remediation understandable and easy across Roblox’s entire tech stack and organization. Mentor and guide junior engineers in developing secure software and products, incorporating vulnerability management methodologies. You Have: Proven experience in software engineering, ideally with a focus on security. Proficiency in programming langu

Join the MongoDB Server Query Execution team, and help us build a world-class distributed open-source database. Our team plays a crucial role in the performance and efficiency of MongoDB's data processing. We are responsible for building and improving the core execution engine that powers all queries, taking a logical query plan produced by the optimizer and turning it into reality. This includes developing the physical operators for data retrieval and manipulation, improving the runtime for complex analytical and transactional workloads, and owning critical components such as our new execution engine. In addition to the core server, we support the query execution needs of other major products like Atlas Streams, Atlas Search and Vector Search, and mongosync, making our work vital to the entire MongoDB ecosystem. You will be joining a globally distributed team with a significant presence in both North America and Europe. While this role is based in the NAMER region, you will regularly collaborate closely with colleagues across different time zones. We support both office-based work in our North America hubs like New York, as well as remote work. We have tons of interesting problems to solve with a direct impact on users for transactional, time-series, and analytical workloads. To meet the ever-increasing data demands of modern applications, we are actively evolving our query system; this includes strategically re-architecting and improving key components of our query execution engine. We need your help to design and build the core of a distributed, flexible schema document database. This role can be based out of one of our North America offices, such as NYC or Palo Alto, or remotely across North America. Candidate Profile 10+ years of hands-on, professional experience in query engine development or database internals Experience with building production-level code with a large user base, robust design structure and rigorous code quality Degree in Computer Science or

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox users expect and deserve a modern, standardized and coherent user experience across all platforms we support (mobile, desktop, console, VR, web, etc.). The role of Director of Product, Consumer Frontend is to up-level Roblox UI both directly, with a Core UI team, and, indirectly, through capabilities provided by our Design Systems team. Your goal is to measurably raise the quality of our UI/UX across all surfaces, and unlock greater UI/UX capabilities for the company from a centralized, platform position. You’ll report to the Senior Director of Product for Apps. This role is based at HQ (no remote option open). You will: Define the product vision, strategy, and roadmap for the Consumer Frontend team which consists of Core UI and Luau architecture and Design System with tooling teams. Be the leader for common UI paradigms in the Roblox Consumer Application, providing thought leadership on Roblox UI for both end users and Creators. Invest heavily in relationship building and stakeholder management in order to drive UI standardization and design system adoption. Help define what success looks like for your teams and measure their progress towards it. Personally PM critical project