User Escalation Specialist Jobs

About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity. The Ubiquiti Riga office is looking for a talented and self-driven C++ developer to join a rapidly growing team to focus on next generation features like network device recognition engine leveraging machine learning algorithms for upcoming consumer and enterprise products. We expect you to bring your experience, enthusiasm and creativity wherever you go and put them in the work you do. You should be able to think out of box when finding solutions to problems and make things work when the solution is not straightforward. Responsibilities: Develop and maintain Linux-based applications and protocols; Develop and maintain our network device recognition algorithms that are based on machine learning principles; Maintaining and building new VPN-based features and applications; Analyze and solve technical problems within the team related to product. ​​​​​​​ Requirements: 3+ years of development experience with modern C++; Experience working with Haskell and Golang; Development experience with Linux user space applications; Knowledge of Git version control system, Docker, shell, JSON, YAML, etc.; Effective written and verbal communication skills; Experience with AI tools - Claude, Codex, etc; Fluent in English and Latvian. Benefits: International work environment and work with global development teams; Ability to deliver software that is

About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity. Position: Ubiquiti Riga office is looking for talented Java developer for UniFi Network Team. You’ll be working on UniFi Network application back-end to develop efficient, scalable and maintainable features. Your work will have impact on large end-user base and you’ll be able to use products you develop at home. The project stack: Java 17/21; Spring Boot 3.2.; MongoDB; GraalVM; Jenkins. Responsibilities: REST API development to support Web & mobile applications; Develop integrations with network device firmware and other UniFi OS applications; Participate in all phases of development, including feature design. Requirements: 5+ years developing Java applications; Good understanding of SOLID principles; Experience in web application development; Experience with AI tools - Claude, Codex, etc. Fluent in English and Latvian. Nice to have: Spring or other web framework knowledge; Experience with Bash and Unix. Benefits: International work environment and work with global development teams; Ability to deliver software that is used by millions of people across the globe; Opportunity to leverage and integrate modern AI tools into product development; Access to all Ubiquiti products; Medical insurance; Hybrid approach - office in Riga; Flexible work hours; Compensation package matching global standards, including competitive sala

About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity. The Position: The Ubiquiti Kaunas office is looking for a talented and self-driven embedded C/C++ developer focused on Wi-Fi. You’ll bring experience, enthusiasm, and creativity to solve brand-new problems, think beyond the obvious, and make things work—even when the solution isn’t straightforward. Responsibilities: Build firmware for new Wi-Fi 6, 6E and WiFi 7 access points and routers; Collaborate with global firmware, hardware, RF, and product teams to deliver cutting-edge wireless networking products; Develop and maintain user-space services and libraries, management daemons, and integrations with hostapd and wpa_supplicant; Integrate third-party components and chipset SDKs into our OpenWrt-based firmware and build systems; Maintain and improve existing product firmware, focusing on stability, performance, security, and maintainability; Work closely with hardware and RF engineers on bring-up, calibration, validation, and issue investigation; Optimize roaming, mesh networking, airtime fairness, OFDMA, MU-MIMO, DFS, automatic channel selection, and QoS/WMM; Diagnose complex laboratory and field issues using logs, packet captures, tracing, and on-device profiling. Requirements: 3+ years of embedded firmware development experience using C or C++; Strong understanding of Linux internals, including processes, memory management, net

About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity. The Position: The Ubiquiti Kaunas office is looking for a talented and self-driven embedded C/C++ developer. We expect you to bring your experience, enthusiasm and creativity wherever you go and put them in the work you do. You should be able to think out of the box when finding solutions to brand new problems and make things work when the solution is not straightforward. Responsibilities: Develop embedded Linux firmware for managed Ethernet switches and related networking products; Collaborate with global firmware, hardware, and product teams throughout product design, bring-up, development, and release; Develop and maintain Linux user-space services, management daemons, platform libraries, and hardware abstraction components; Implement and maintain Layer 2 and Layer 3 switching functionality, including VLANs, STP/RSTP/MSTP, LACP, LLDP, multicast, and routing features; Integrate switching silicon SDKs, platform components, and third-party open-source software into the firmware; Improve switching performance, reliability, startup time, resource usage, and system observability; Work with hardware engineers on board bring-up, BSP integration, hardware validation, and low-level issue investigation; Diagnose complex control-plane and data-plane issues using logs, packet captures, hardware counters, tracing, and profiling tools

About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity. The Position: The Ubiquiti Riga office is looking for a talented and self-driven embedded C/C++ developer. We expect you to bring your experience, enthusiasm and creativity wherever you go and put them in the work you do. You should be able to think out of the box when finding solutions to brand new problems and make things work when the solution is not straightforward. Responsibilities: Work as a part of the global team of firmware, hardware engineers and designers to develop cutting edge networking products and technologies; User space libraries and services development and bug fixing; Integration of 3rd party software into existing device firmware and build system; Maintenance of existing product firmwares; Work closely with HW engineering team to create new products and assist with finding problems in existing HW. Requirements: 3+ years embedded firmware development experience with C/C++; Good understanding of Linux internals; Good knowledge of networking stack and protocols: TCP/UDP, static/dynamic routing; Good knowledge of Linux firewall (i.e. netfilter) and traffic control (i.e. tc); Experience with VPNs: IPSec/OpenVPN/wireguard; Experience with AI tools - Claude, Codex, etc; Knowledge of Git version control system; Fluent in English and Latvian. Nice to have: Experience with cellular network technologies (LTE/UMTS

About the Role We are looking for a highly capable Senior Strategy PMO / Project Manager to join our CEO Office / Intelligence & Performance (IP) team . This role goes beyond traditional project management — you will operate at the intersection of strategy, execution, and organizational scaling , partnering closely with senior leadership to drive high-impact, cross-functional initiatives spanning growth, platform risk, and trading product experience . This is a high-exposure, high-intensity role suited for candidates who are genuinely hungry to build something meaningful — comfortable navigating ambiguity, complexity, and executive-level expectations, and willing to fight for outcomes rather than just manage process. Responsibilities Drive end-to-end planning and execution of company-level strategic initiatives, spanning growth, platform risk, trading product experience , and organizational transformation. Own the health and evolution of core trading/platform experience — identifying friction points across the user trading journey and driving cross-functional fixes at the root-cause level, not surface patches. Partner with senior leadership to translate high-level strategy into executable roadmaps and delivery mechanisms. Establish and continuously refine project governance frameworks to improve execution efficiency, visibility, and accountability across teams. Identify cross-team bottlenecks and systemic risk/inefficiency, and drive structural solutions rather than one-off fixes. Lead high-complexity, cross-functional programs (e.g., growth platforms, platform risk controls, trading systems, or platform-level transformations). Support and accelerate company-wide AI transformation initiatives, including: Driving AI adoption across product and operational workflows Coordinating cross-functional AI pilots and scaling best practices Building execution frameworks for AI-enabled delivery models Provide clear executive-level updates on progress, risks, and trade-offs,

About the Team DoorDash Labs is an independent team within DoorDash. We are working on building autonomous delivery robots from the ground up and other automation solutions as part of DoorDash's core delivery platform. If you have a passion for applying AI and robotics solutions in a service used by millions of people, then we want to talk to you! Please Note: This role is based in San Francisco, CA, and requires being in-person 5 days a week. About the Role We are seeking a master-level Prototype Machinist & Fabrication Specialist to join the Prototype Integration (PI) Team. This is a high-impact role designed for a "maker" with a deep technical pedigree in both traditional and cutting-edge manufacturing. You will be the primary resource for the engineering team, responsible for transforming complex designs into high-precision physical hardware. You are an expert in 5-axis CNC machining, CNC lathes, and manual machining, as well as a power user of a diverse 3D printing fleet. When not machining, you will serve as a Prototype and Integration Technician, helping the team assemble and troubleshoot the robotic platforms you helped create. You’re excited about this opportunity because you will… Operate and program 5-axis CNC machines, CNC lathes, and manual mills/lathes to produce high-tolerance prototype components. Oversee the daily operation, post-processing, and maintenance of 3D printing technologies including FDM, SLS, and SLA platforms. Design and fabricate custom jigs, fixtures, and specialized tooling to support complex assemblies and unique testing requirements. Interpret engineering drawings, blueprints, and CAD models to ensure all builds meet exact specifications. Provide feedback to Mechanical Engineers on Design for Manufacturability (DFM) to optimize part production. Perform preventative maintenance on all shop machinery and shop-specific equipment to ensure zero downtime. Manage inventory for machinist-specific consumables including cutting to

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. With Roblox’s daily active users growing at a record pace, we are seeking experienced machine learning researchers who thrive on solving complex challenges and designing scalable, ground breaking solutions. In this role, you will innovate on LLMs, VLMs, autoregressive models, or other large models for user understanding, content understanding, recommendation, and agentic search. Your work will lay the foundation for personalizing user experiences, enhancing engagement and retention, and driving growth within the creator ecosystem. In search and discovery, you will contribute to the core systems that enable users to discover and interact with experiences across Roblox. On Search, that work spans the end-to-end user search journey, covering query suggestions, autocomplete, and retrieval and ranking. These systems drive exploration and engagement across all surfaces, helping users find relevant and exciting content. Looking ahead, our team aims to innovate further by developing auto-generated summaries, images, and videos from experience content to improve discoverability and inspire user exploration. Our mission is to connect a billion users with the best content and connections at the right

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Team Product Platform builds and owns the shared foundations the rest of Replit is built on, spanning the full stack so every other team can ship features safely and quickly: backend infrastructure, connectors, product primitives, and the frontend platform. Our work is high-leverage and horizontal: when our foundations are solid every other team moves faster, and the role gives you exposure across the whole of engineering. We are a small, collaborative team that values curiosity and clear thinking over pedigree, and we work in the open by bringing each other the problem rather than just the request. We care more about how you reason and build than the route you took to get here. About The Role As a Product Engineer , you can focus on frontend, backend, or full-stack work building the shared systems other teams depend on. The work is guided by a few simple questions: Are our shared systems fast, reliable, and cost-efficient as traffic grows? Are we making product development safe by default, consistent, and faster? Can a builder connect a third-party service once and have it work safely across every app they build? Are user-facing surfaces consistent and fast, with shared primitives teams can build on? Is our codebase easy to navigate, change, and extend, including for AI coding agents? What you’ll do Design reusable primitives and interfaces with clear contracts and documentation that other teams adopt Work directly with product teams to turn their friction into platform improvements Profile and instrument shared systems, then ship the improvements that move latency, cost, and reliability Harden systems against failure and abuse, and make safe defaults the path of least resistance Set technical direction in a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Network Engineer, you will work cross-functionally to plan the growth of Roblox’s global production network to support rapid user growth. In this role, you are responsible for Engineering and Architecture of Roblox Backbone and Edge Network. You will ensure that we are making the right investments with our global expansion to provide a great experience for all our users worldwide. We run services and a hosting platform with some unique complexities, so this role is an opportunity for the experienced network engineer to take on new challenges in addition to applying their existing expertise. You Will: Serve as a Principle Engineer for Roblox's Backbone Network. Drive future design, deployment, and operations for Roblox’s large-scale Network Infrastructure. Engage in design, qualification, and validation of new technologies, and ensure new technologies are deployable at scale and are safely operable. Collaborate with the Network Tooling Team to automate workflows and improve telemetry, observability, and alerting. Work with net tools to automate existing workflows and improve our telemetry and alerting framework. Participate in on-call rotation to support the global network inf

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Partner with Legal, Digital Technology Group (DTG/IT), and cross-functional teams to design, implement, and optimize systems that support Everpure’s global Legal function . Reporting to the Director, Legal Operations, you will serve as a senior individual contributor driving CLM platform success, system integrations, and intake workflows to scale legal service delivery . You will turn complex business requirements into high-performing legal systems and reliable processes, enabling agile operations across the organization . WHAT YOU’LL DO Drive CLM lifecycle and administration: Lead business-side CLM implementations, platform enhancements, workflows, templates, metadata, permissions, and continuous optimization to maximize contract delivery and user adoption . Design scalable requirements and process workflows: Analyze business needs and map current- and future-state processes into functional specs, user stories, test cases, and UAT plans that connect Legal systems with upstream and downstream platforms . Support legal technology ecosystems: Support and optimize other Legal systems—including intake and workflow, legal service delivery, matter management, e-billing, and AI-enabled tools—in close coordination with DTG/IT, vendors, and business stakeholders . Manage initiative execution and enablement: Maintain delivery roadmaps, backlogs, risks, dependencies, playbooks, process documentation, and training content to

About the Team Our Human Resources team operates as a strategic partner to the business, focused on cultivating a high-performance culture where exceptional talent thrives. Our work is fundamentally guided by the DICE (Democratize Internet Commerce for Everyone) mission, which underpins our approach to all people strategies. Our core mandate centers on two critical pillars: driving world-class Talent Density and continuously elevating Employee Experience. We achieve this by relentlessly attracting, developing, and retaining the highest caliber of professionals, ensuring that every individual contributes significantly to our success. Concurrently, we are committed to shaping an unparalleled employee experience—one defined by transparent communication, meaningful development, and a deeply engaging, inclusive culture. As stewards of the company's most valuable asset—its people—we design, implement, and champion people strategies that directly translate into sustained business growth and a position as one of India’s most sought-after e-commerce destinations. About the Role As an integral part of the HR CoE Team, this role will be instrumental in elevating Meesho's culture. The role will be at the forefront of identifying and addressing critical challenges that impact the employee experience, implementing innovative policy and process solutions. The role will play a pivotal role in shaping and driving our eNPS and Talent Density charters. This role demands a user-centric mindset, a creative approach to problem-solving, and the ability to collaborate across departments to deliver impactful results. The role will have frequent opportunities to interact with leadership, ensuring the work directly contributes to shaping the company's future. The role will constantly be challenged to find innovative solutions to complex issues, making every day an exciting opportunity to drive positive change. What you will do <li style="font-size: 11pt; font-family: Arial, sans-serif;"

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Staff Software Engineer The Product Auth0 is a developer-friendly identity platform that simplifies authentication and authorization for applications. Designed by developers for developers, we make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier-Ø global service to deliver convenience, privacy, and security so customers can focus on innovation. Know more about our product at https://auth0.com/ . The Role We are hiring for a new team within Core Identity, the Engineering organization entrusted with the very heart of the Auth0 application. Our teams own the authentication pipeline, identity protocols, user sessions, and all the fundamental concepts and foundational elements that underpin our entire product. We are also the stewards of the platform's technical health, performance, and efficiency. As a Staff Engineer for this new team, named Core Frontier , you will lead at the vital intersection of deep product innovation and the global customer experience. Your mission is to ensure that the sophisticated features developed across the Core Identity organization (such as Native to Web, Cross-App Access and Custom Token Exchange) are hardened, scaled, and seamlessly integrated into the Auth0 ecosystem. You will act as the architectural bridge, ensuring that complex internal logic translates into a polished, secure, and high-performance experience that

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role Notion is accelerating investment in Partner and Consultant motions with the goal to scale growth meaningfully over the next several years. This role will lead strategy and execution across both self-service and sales-assisted business models, diving deep to support each motion while also working alongside business partners to drive program unification through mechanisms such as tiering, processes, systems, and incentive models. As Strategy & Operations Manager, you'll support Partner growth strategy design, translate strategies into annual investment plans, clear priorities and cross-functional dependencies, and help drive execution with velocity and rigor. You'll build and own core operating processes and frameworks — such as capacity and revenue models, reporting and KPI reviews — partnering with RevOps, Business Technology, Data, Finance, Product, and Go to Market teams to develop a strong operational foundation for the Partner program. Ultimately, you'll help our Partner Leadership team build programs that transform end user experience, accelerate Notion adoption, and drive ARR growth at scale. We’re looking f

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. There is only one Data Cloud. Snowflake’s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn’t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. Easily analyze your unstructured data, build data agents and create ML workflows using a comprehensive suite of AI services, all within the same secure and governed environment as your data. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow. The identity & access management (IAM) team’s charter is to enable our customers to confidently bring their most sensitive data and workloads to Snowflake. We provide the authentication and authorization capabilities for customers to secure their Snowflake accounts. We are heavily focused on critical AI adoption and security capabilities like Snowflake Intelligence access control, MCP server and clients, Agent identity, Admin guardrails for agents etc. Our feature set includes capabilities like user management, secret-less authentication for both human and service