User Escalation Specialist Jobs

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We’re looking for applied scientists with a Machine Learning and Artificial Intelligence background to build AI technologies and make Figma products more magical.. You will be driving fundamental and applied research in this area. You will be combining industry best practices and a first-principles approach to design and build AI/ML models and systems to improve Figma’s products. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: You will be driving fundamental and applied research in AI. You will explore the boundaries of what is possible with the current technology set to build best in class models for Figma’s domains You will be combining industry best practices and a first-principles approach to build cutting edge Generative AI models, using techniques like Supervised Finetuning (SFT), Reinforcement Learning (RL), prompt improvements and synthetic data generation Work in concert with product and infrastructure engineers to improve Figma’s products through AI powered features Collaborate closely with product managers and engineers to transform user feedback into requirements for AI systems Build evaluation systems to measure and improve quality of AI features in Figma products We'd love to hear from you if you have: Extensive experience in building generative AI features through prompt engineering, and fine tuning models in production environments Experience working on deep learning and generative AI frameworks li

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet’s Enterprise Systems team manages the development, use, and support of the Enterprise Applications including the internal use of Smartsheet. Our team is looking to hire a Senior NetSuite Administrator who is an active listener with great technical skills. As we continue to scale, we are looking for a NetSuite Administrator who understands how to implement and scale enterprise systems. Smartsheet is looking to hire a Senior NetSuite Administrator who will proactively improve and support the development, implementation, and maintenance of Smartsheet’s NetSuite system and other related SAAS enterprise systems. This role reports to the Manager, Enterprise Systems within Corporate IT and is based in India. This NetSuite Administrator will need to demonstrate strong influence and communications skills to collaborate internally with the Finance, Engineering, Sales and IT departments and act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal support contact for NetSuite, all related points of integration. You Will: Maintain the NetSuite application and other related 3rd party business applications for internal users Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles Act as NetSuite SME providing training, communication and upd

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: The Enterprise Agents Engineering Team at SpaceXSI is a team of builders solving the hardest problems in applied AI: integrating with messy systems, orchestrating complex workflows, and harnessing AI to transform business operations. We build full-stack solutions with ownership of end-to-end product execution from ideation to deployment, collaborating closely with our team to incorporate cutting-edge AI advancements into robust and reliable user-centric solutions. Through an iterative development process, we work hand-in-hand with customers to gather feedback, refine features, and evolve products to address real-world challenges. BASIC QUALIFICATIONS: Expert knowledge of either Rust or C++, Experience in designing, implementing, and maintaining reliable and horizontally scalable distributed systems, Knowledge of service observability and reliability best practices, Experience in operating commonly used databases such as PostgreSQL, Clickhouse, and CockroachDB PREFERRED SKILLS AND EXPERIENCE: Expert knowledge of Python, Experience with Docker, Kubernetes, and containerized applications, Expert knowledge of TypeScript, Expert knowledge of gRPC (unary, response stre

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Platform Intelligence Engineers are the engine behind Palantir’s most strategic and important operations. Engineers are responsible for designing, creating, and maintaining the critical data infrastructure layer that powers decision-making across the business. This infrastructure enables teams to understand product usage, stability trends, cost efficiency, value creation, revenue streams, and more. As an Intelligence Engineer, you will partner with teammates and leaders across the business to address, measure, and evaluate Palantir’s internal strategic and tactical performance. You will keep business outcomes in mind as you develop data pipelines, perform analysis, and work with stakeholders to operationalize insights that propel the business forward. Depending on which team you join, you might analyze cloud utilization, user metrics, stability KPIs, cost optimizations, or even model pricing changes all while ensuring best in class support for our partner teams. You will use Palantir’s platforms, just as Palantir’s customers do, to clean and enrich troves of data from disparate sources, allowing you to unlock key insights, create visualizations and custom applications that help drive day-to-day outcomes. Teams across Palantir will consult with and rely on you to help guide planning and decision-making for a wide range of topics while balancing various sets of priorities and weighing costs. About You You are proficient in Python and have experience in a previous or current job writing code on a day-to-day basis. You understand the challenges of finding the right data to answer a problem, cleaning data, and then distilling findings to executive-leve

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe is investing in building out its Banking-as-a-Service (BaaS) Product Sales team to actively engage prospects and customers to help them transform their business through building on Stripe’s platform. Stripe's global Product Sales team is at the forefront of driving revenue and growth. As trusted business partners, our goal is to help users understand Stripe products and integrate them with ease so they can concentrate on what's most important to them: their business. We're known for our product expertise, rigorous thinking, and user-first approach to problem solving. Within Stripe, Product Sales proudly serves as a critical source of user feedback and market intelligence, with direct influence on Stripe’s product roadmap and growth strategy. What you’ll do As an Account Executive, BaaS, you will use your sales and product expertise to help drive growth of Stripe’s BaaS (Issuing, Capital, & Treasury) products across a range of customers. You will collaborate with product, engineering, marketing, and other GTM teams to develop deep product and industry knowledge and drive complex deals. You will be instrumental in leading in depth product discussions with existing and prospective customers – and building and executing against our go to market strategy. You are an adept sales professional, capable of engaging in business-level and technical conversations at multiple levels of the organization. You are used to building value in compe

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Issuing team owns the Stripe card issuing product end to end from the APIs and backend services that power spend cards, debit cards, and charge cards, to the dashboard and embedded components that businesses use to manage their card programs. We build the infrastructure and interfaces that let platforms and businesses instantly create, distribute, and control payment cards at scale, and we're responsible for the full cardholder lifecycle across commercial and consumer issuing. We're at an inflection point. Issuing is expanding into new geographies, new card categories (stablecoin, healthcare, consumer credit), and deeper partnerships with major platforms. This is a high-impact, high-visibility role at the intersection of financial infrastructure, developer-facing APIs, and end-user product experience, and it requires someone who can lead technically across a complex, fast-moving domain. What you'll do Define and drive the technical strategy for Issuing, including multi-year architecture decisions across backend services, APIs, and user-facing surfaces. Own end-to-end technical solutions for critical systems, authorization flows, spending controls, cardholder management, and card program configuration, ensuring they are reliable, scalable, and operationally sound. Identify and lead infrastructure investments that unlock new issuing models, including geographic expansion, new card program types, and platform-level extensibility

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Web Presence and Platform (WPP) is organized into two pillars, each of which is grouped into pods that focus on the central tenets of Stripe's public mission. The Presence pillar creates industry-leading designs for Stripe's front door surfaces, educates customers about the power of our platform, and drives our business success. The Platform pillar builds the internal machinery that powers these surfaces, and is responsible for making our websites fast, stable, and easy to modify. WPP offers exciting opportunities to have a major impact on Stripe's success, as stripe.com is often a user's first impression of the company, and the vast majority of signups come via the website. We'll apply data-driven rigor to our curiosity, and we'll come up with clever ways to get insight into important questions. We'll have the leeway to test out-of-the-box ideas alongside incremental ones. We'll apply Stripe's users-first mentality both internally and externally, crafting tangible productivity and quality-of-life improvements for colleagues while maintaining and elevating the quality of stripe.com. What you'll do As a software engineer, you'll design and build platforms and services that are configurable and scalable around the globe. You'll partner with many functions at Stripe, with the opportunity to both work on infrastructure and platform systems and produce direct user-facing business impact. Organizations is one of Stripe's biggest bets. You'll join

Our Internal Data team is on a mission to power decisions and applications across MongoDB, oriented around the business areas of GTM, Product & Technology, Finance and HR. With this role, we are focusing on delivery of scalable, insightful, and impactful data products for our Product and Technology (P&T) teams - the org that builds MongoDB products for our external customers. These products drive smarter decisions, automate workflows, enable AI agents and deliver actionable insights that accelerate growth. If shaping the future of data-as-a-product excites you, then this opportunity is for you. As a Senior Data Product Manager on our Data team — which includes Data Pipeline/Platform Engineering, Data Architecture, and Data Governance — you will lead efforts to build, enhance, and scale the data products MongoDB employees use every day across a growing, high-impact company. You’ll deliver data products like data pipelines, datasets, reports/dashboards, APIs, ML models, playbooks, and frameworks while enhancing more traditional data management tools/services to power both AI and BI. These data products form the backbone of our internal data ecosystem and are instrumental in empowering teams to achieve their KPIs and innovate faster. In this role you will also have the opportunity to drive the vision and strategy for internal data as a product, with a focus on telemetry and product adoption/engagement/churn signals. By developing tools and systems that provide deep insights into how customers use or don’t use MongoDB’s products, you will empower teams to understand customer behaviors and improve the end-user experience. The goal is to enable data-driven decisions that enhance product design, drive customer value, and fuel innovation across the MongoDB portfolio. This role can be based out of our Palo Alto, San Francisco, or New York City office or remotely in the East Coast region. Responsibilities Lead Product Strategy and Ownership Define product vision, stra

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About The Opportunity P2P Marketplace sits within the Core Platform team where we serve as the backbone of OKX Central Exchange. OKX Core Products are dedicated to building systematic capabilities and infrastructures in the key areas including Compliance, Payment, Risk, User Centre, Customer Support, Asset & Financial Product and Data Analytics. By setting the right platform infrastructure, we allow other products such as Trading, Web3 to excel at the forefront, ensuring the best user experience on our platform. What You'll Be Doing Lead the expansion and management of global fiat payment channels, including payment gateways, settlement partners, banks, and local payment service providers (PSPs). Build and optimize on/off-ramp payment systems to ensure stability, security, and compliance across multiple regions.Drive business negotiations, contracting, and technical integrations with global payment partners. Manage end-to-end onboarding of fiat on/off-ramp vendors for digital asset exchanges — from requirement analysis to integration, testing, and go-live. Monitor global payment regulations, market trend

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role At Anthropic, we're building AI systems that are safe, beneficial, and transformative. Our mission is to develop AI that benefits humanity, and we believe the most powerful capabilities emerge when we thoughtfully bridge the gap between research breakthroughs and real-world applications. Anthropic Labs serves as our internal accelerator. We're looking for the next breakout hits that bring substantial revenue or transform an industry. We operate in close partnership with research and build through fast iteration cycles. Past successes include Claude Code and MCP. We're seeking versatile, entrepreneurial engineers to join Labs. In this role, you'll work at the intersection of cutting-edge research and real-world application, rapidly building and testing new experiences, working directly with researchers and users, and generating the insights that shape Anthropic's product future. You'll need to be comfortable with ambiguity, willing to kill your own projects when the data says to, and energized by the pace of building in uncharted territory. Responsibilities Rapidly prototype full-stack applications that showcase emerging AI capabilities, shipping early and often to maximize learning Collaborate closely with research teams to understand new model capabilities and translate them into intuitive user experiences Work directly with internal test users and external partners to gather feedback, iterate quickly, and validate (or invalidate) product concepts Design and run structured experiments to test hypotheses, balancing creative exploration with rigorous evaluation Generate documentation and insights to guide successful prot

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the Role: As a Forward Deployed Engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and/ or real-time communication architectures. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes. What You'll Do: Customer-facing: 30% working directly with customers. Coding & Integration: 70-80% hands-on technical implementation Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows. Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow. Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experien

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate net new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Commercial team is a high-velocity sales team focused on acquiring new, under-penetrated mid-market customers. As an Account Executive on the Commercial Hunter sales team, you’ll be responsible for sourcing and closing net new business, executing outbound sales strategies, and running end-to-end sales cycles to bring new customers onto Stripe. You’ll play a critical role in expanding Stripe’s reach by identifying high-potential prospects and converting them into long-term users of our platform. What you’ll do As a Account Executive, Commercial Hunter you will play an instrumental role in fueling Stripe’s growth by acquiring net new mid-market customers. In this role, you will also help build out a new team and go-to-market (GTM) motion at Stripe. Responsibilities Identify high-potential prospective users and use effective prospecting strategies to generate leads that drive net-new revenue growth in your territory Develop and implement scaled sales strategies for acquiring new customers and driving adoption of Stripe’s products across new accounts Identify and understand users’ pain points to propose Stripe solutions and own the full sales cycle, from business case development to close Work cross-functionally to solve user pain points and improve our product to better serve new customer needs Who you are We’re looking for a high performing, well-rounded seller who can manage high velocity deal cycles, enjoys building and has demonstra

Data Engineer Particle41 is seeking a talented and versatile Data Engineer to join our innovative team. As a Data Engineer, you will play a key role in designing, building, and maintaining robust data pipelines and infrastructure to support our clients' data needs. You will work on end-to-end data solutions, collaborating with cross-functional teams to ensure high-quality, scalable, and efficient data delivery. This is an exciting opportunity to contribute to impactful projects, solve complex data challenges, and grow your skills in a supportive and dynamic environment. In This Role, You Will: Software Development Design, develop, and maintain scalable ETL (Extract, Transform, Load) pipelines to process large volumes of data from diverse sources. Build and optimize data storage solutions, such as data lakes and data warehouses, to ensure efficient data retrieval and processing. Integrate structured and unstructured data from various internal and external systems to create a unified view for analysis. Ensure data accuracy, consistency, and completeness through rigorous validation, cleansing, and transformation processes. Maintain comprehensive documentation for data processes, tools, and systems while promoting best practices for efficient workflows. Requirements Gathering and Analysis Collaborate with product managers, and other stakeholders to gather requirements and translate them into technical solutions. Participate in requirement analysis sessions to understand business needs and user requirements. Provide technical insights and recommendations during the requirements-gathering process. Agile Development Participate in Agile development processes, including sprint planning, daily stand-ups, and sprint reviews. Work closely with Agile teams to deliver software solutions on time and within scope. Adapt to changing priorities and requirements in a fast-paced Agile environment. Testing and Debugging Conduct thorough testing and debugging to ensure the reliability,

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity With so many organizations using Postman, we are looking for an exceptional Corporate Solutions Engineer to join our team & help us support the growth of our customers in the corporate market. You will partner with our corporate sales team to promote an API-first development culture, nurture customer relationships, and guide Postman users in leveraging our platform to build their APIs most effectively. Ideally, we are looking for someone who lives & breathes APIs, has experience in corporate sales, is comfortable with JavaScript & is an expert Postman user already! In addition to working with a product that customers already know and love, our sales, customer success, product, and engineering teams will support you well in this role. What You’ll Do Help drive sales by nurturing prospects & supporting customers in our corporate market Conduct discovery, qualification, technical demos, & proof of value workshops with prospective customers looking to embrace Postman for their API lifecycle Handle Postman technical questions or objections & provide solutions or workarounds to address custom

Note: if you are an intern or new grad applicant, please do not apply using this link and visit our jobs page for those specific postings. Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Organization Money as a Service (MaaS) oversees a diverse portfolio of Stripe's core products and platforms. These offerings facilitate the global movement and management of funds for users. The teams that fall under the MaaS umbrella include: Accounts and Connect, Money Movement and Storage (MMS), Crypto and Banking as a Service (BaaS). Together, these teams work to ensure Stripe users have the robust financial infrastructure and tools they need to power their businesses on a global scale. Team Matching: exact team matching for one of the sub-teams will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here . What you’ll do We’re looking for Full Stack engineers who are interested in building software services and platforms that impact thousands of employees and millions of Stripe users, regardless of whether they’re an end user, developer, or partner. Responsibilities Build end-to-end experiences for Connect that make it as easy as possible to participate in the Internet economy and receive money online. Some of Stripe’s largest users are platforms that connect senders of payments with receivers of payments. Lyft connects riders to drivers, Kickstarter connects back