User Escalation Specialist Jobs

Who We Are Inorsa is an AI-first automation platform revolutionizing how mission-critical infrastructure is built, maintained, and upgraded. We serve wireless telecom, fiber, data centers, and more, delivering an end-to-end automation platform that empowers infrastructure owners. We pride ourselves on our highly technical culture and innovative team, and we're one of the fastest-growing startups in our field. If you thrive on big challenges, love thinking about the big picture, and want to see your impact directly on large enterprise customers, we want to hear from you! Why Now As our customer base and technical stack expand, we’re entering a new phase of platform development. We need a senior engineer who can both lead and build, owning architecture, solving core product challenges, and mentoring the next generation of Inorsa engineers. You'll work on the hardest growth blockers and own meaningful pieces of the product vision. What You’ll Do This is an 80% technical / 20% leadership role. You'll write production-grade code, guide product architecture, and elevate engineering velocity. Core Responsibilities Design and implement scalable systems across our full stack (Python, TypeScript, SQL) Lead feature and architectural planning, and write specs for major components Collaborate cross-functionally with engineers, product managers, and designers Build and maintain integrations with AI/ML models and internal data pipelines Improve performance, reliability, and long-term maintainability of key systems Review code, mentor junior developers, and guide quality standards Communicate progress and risks with engineering leadership Act as a product owner—understand user needs, propose roadmap items, and drive implementation What You Bring Experience 6+ years of professional software engineering experience, including 2+ year

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as Product Designer in the AI Lab to design AI agents end-to-end — from discovery to delivery — and accelerate Qonto's AI roadmap alongside a team of ~12 engineers, a Product Designer, a PM, and a PMM building on top of one of the most advanced in-house agent platforms in European fintech. You will report to Sophie Cornay, Head of the AI Lab, and work within a fast-moving team of ~15 people shipping AI agents at high cadence. ➡️ What you'll do Design end-to-end experiences for AI agents (from concept to shipped UI/UX) across Qonto. Turn ambiguous problems into clear product flows through discovery, prototyping, and iteration. Run user research (interviews, tests) and translate insights into actionable design decisions. Partner daily with engineers a

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Role The Routing Team crafts vital services that ensure Nuro Driver™ reaches destinations safely and efficiently. We continuously refine our routing engine to calculate more efficient routes, deliver highly accurate ETAs, and manage scalable traffic for every journey, adapting as our business / geolocation expands and mapping infrastructure evolves. About the Work You will work on building and scaling both the backend systems and onboard modules for the Routing team. This includes everything from designing microservices, optimizing our routing algorithms, understanding road network graphs, building monitoring and analytics infrastructure, optimizing our deployment pipeline, and more. You will work with product, strategy, and operations teams to design and build new, magical user experiences, and define our product strategy and roadmap. About You Technical excellence. You have 8+ years of experience building and scaling realtime

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe capabilities to make it easy for businesses to accept in-person payments. Optimized Checkout and Link teams work to create best-in-class checkout experiences that enhance customer satisfaction and drive merchant conversion rates. Team Matching: exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here . Regardless of team, you will own a critical piece of the Stripe payments stack, define product strategy that balances user needs with infrastructure complexity, and ship products that directly impact Stripe revenue and the success of millions of businesses. What you'll do We're looking for Product Managers who deeply understand their customers and want to make an impact on managing money at a global scale. Our team collaborates with many cross-functional teams at Stripe to deliver innovative solutions that address evolving user needs. Responsibilities Develop the long-term vision and strategy for your pillar and create and execute on a compelling roadmap Build deep user empathy with both Stripe's merc

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs The Research team develops the model and decision-making stack that powers Decagon’s conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments. Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale. About the Role As a Senior Research Engineer, you’ll be responsible for building industry-leading conversational AI models that power Decagon’s agent, and taking them all the way from idea to production. You’ll own multi-quarter initiatives that pus

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Staff Software Engineer, Frontend at Harvey, you will own and lead engineering projects that define the user experience of our different products: Assistant, Vault, Workflows, and Harvey in Microsoft Word and Outlook. You will also lead frontend engineering on new products that we are building at Harvey. The team is composed of highly motivated, skilled, and considerate engineers. Everything we touch is polished to high standards extending to all aspects of our work – from design to architecture to code to slack communication. If any of this resonates with you, this role might be right for you. This role is based in San Francisco, CA. We use a hybrid in-person work model and offer relocation assistance to new employees. What You'll Do Build new interfaces for lawy

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. Description: project44 is looking for a Software Engineer - Backend to join our engineering team. You will work in a fast-paced Agile environment designing, building, and implementing best-in-class integrations to accelerate how p

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE The largest, most demanding enterprises are starting to run on Baseten, and they arrive with a range of security, compliance, and procurement requirements. As an Engineer on Baseten's enterprise engineering team, you'll build the capabilities that enable large organizations like Writer, HubSpot, and Notion to succeed on Baseten. Enterprise engineering authors the core building blocks, APIs, and user experiences powering the Baseten platform: identity and access management, billing, regional isolation, and self-hosted and single-tenant deployment options. This is deep product and systems work across the full stack, from designing authentication and authorization systems using standards like OAuth and OIDC to shipping the admin experiences enterprise IT teams use to manage their organization. EXAMPLE INITIATIVES Recent and upcoming work on the team: Fine-grained authorization for users, service accounts, and agentic workloads SSO and SCIM support, allowing customers to centralize and automate access to Baseten Expanding the billing platform to support evolving pricing models, advanced data exports, and controls to manage spend In-product management and enforcement of customer compliance requirements like data residency and HIPAA Securing network paths in and out of a customer's models with private connectivity and ingress and egress restrictions Allowing customers to run Baseten inside their own VPC, on-prem, or a

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are Are you a proven closer with a history of excelling in the PEO sales landscape? Do you thrive on a relentless pursuit of new business and come equipped with a network of relationships that can be leveraged immediately? Justworks is looking for a Senior Account Executive who isn't just looking for a job - they're looking to hit the ground running and make an immediate impact. This role is for a seasoned professional who understands the modern SaaS sales cycle and has a deep, innate knowledge of the PEO space, likely coming from a competitor. This isn't a ramp-up role; this is a "slide in and close" opportunity. Your Mission Your primary mission is to expand our user base and drive significant growth. You'll be the face of Justworks, building trust with business owners and evangelizing our product suite in the small business world. Your success is measured by your ability to manage your own book of business, build and manage a complete end-to-end sales pipeline, and consistently exceed your quotas. What You Will Work On Own the Pipeline: From prospecting to close, you'll manage all activities required to win. Hunt for New Business:

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Are you passionate about engineering quality, performance, and increasing the impact of engineers around you? Software Engineers at Palantir build software at scale to transform how organizations around the world use data. As an intern within Palantir’s Foundations organization, you’ll have the opportunity to grow more quickly than you ever imagined, as you build the shared infrastructure that underpins the Palantir Foundry, Palantir Gotham, and Palantir Apollo platforms, and drive investments to improve the velocity and quality of our engineering. Teams within Palantir’s Foundations organization are made up of a small number of engineers, each focused on one of four major categories of our infrastructure: • Backend Infrastructure: Maximizes the productivity of our backend developers and ensures Palantir’s platforms have performant and consistent RESTful services. Think: making the “easy way” the “right way” when developing backend services, including designing infrastructure to build hundreds of micro-service repos performantly, or to ensure we keep reliable audit logs of everything users do in our platforms. • Developer Infrastructure: Operates the systems and services that underpin all aspects of our developer ecosystem, including off-the-shelf tooling like GitHub and custom tooling for managing automated changes across hundreds of repositories. • Frontend Infrastructure: Maximizes frontend developer productivity across the entire frontend development stack, from the developer experience in the IDE to the final user experience in the browser. Think: the core infrastructure required to develop and serve our frontends (including features flags, inter

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Are you passionate about engineering quality, performance, and increasing the impact of engineers around you? Software Engineers at Palantir build software at scale to transform how organizations around the world use data. As an engineer within Palantir’s Foundations organization, you’ll have the opportunity to grow more quickly than you ever imagined, as you build the shared infrastructure that underpins the Palantir Foundry, Palantir Gotham, and Palantir Apollo platforms, and drive investments to improve the velocity and quality of our engineering. Teams within Palantir’s Foundations organization are made up of a small number of engineers, each focused on one of four major categories of our infrastructure: • Backend Infrastructure: Maximizes the productivity of our backend developers and ensures Palantir’s platforms have performant and consistent RESTful services. Think: making the “easy way” the “right way” when developing backend services, including designing infrastructure to build hundreds of micro-service repos performantly, or to ensure we keep reliable audit logs of everything users do in our platforms. • Developer Infrastructure: Operates the systems and services that underpin all aspects of our developer ecosystem, including off-the-shelf tooling like GitHub and custom tooling for managing automated changes across hundreds of repositories. • Frontend Infrastructure: Maximizes frontend developer productivity across the entire frontend development stack, from the developer experience in the IDE to the final user experience in the browser. Think: the core infrastructure required to develop and serve our frontends (including features flags, int

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . At Reddit, machine learning sits at the heart of how millions of people discover, connect, and engage with the world’s largest collection of human conversations. From powering personalized recommendations and search to optimizing advertising systems and marketplace dynamics, our ML engineers tackle some of the most interesting and impactful problems in large-scale applied machine learning. We hire Machine Learning Engineers across both our Consumer and Ads organizations, giving you the opportunity to work on a wide range of high-impact problems across the Reddit ecosystem. We are looking for Machine Learning Engineers who are excited to build systems end-to-end, from research and modeling to production deployment, — and who want to help shape the future of discovery, relevance, and monetization at Reddit. If you love working on complex, real-world ML problems at massive scale, this role is for you. What You’ll Work On As a Machine Learning Engineer at Reddit, you will design and build production ML systems that power core experiences across the platform, including: Personalized recommendations, search, and ranking systems that help users discover the most relevant content and communities Intelligent advertising systems including ranking, bidding, measurement, and optimization Content, Advertisers, and User understanding, from building foundational content/user representations to deriving insightful signals Large-scale machine learning pipelines, model serving infrastructure, and real-time decision systems Applied AI and

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . At Reddit, machine learning sits at the heart of how millions of people discover, connect, and engage with the world’s largest collection of human conversations. From powering personalized recommendations and search to optimizing advertising systems and marketplace dynamics, our ML engineers tackle some of the most interesting and impactful problems in large-scale applied machine learning. We hire Machine Learning Engineers across both our Consumer and Ads organizations, giving you the opportunity to work on a wide range of high-impact problems across the Reddit ecosystem. We are looking for Machine Learning Engineers who are excited to build systems end-to-end, from research and modeling to production deployment, — and who want to help shape the future of discovery, relevance, and monetization at Reddit. If you love working on complex, real-world ML problems at massive scale, this role is for you. What You’ll Work On As a Machine Learning Engineer at Reddit, you will design and build production ML systems that power core experiences across the platform, including: Personalized recommendations, search, and ranking systems that help users discover the most relevant content and communities Intelligent advertising systems including ranking, bidding, measurement, and optimization Content, Advertisers, and User understanding, from building foundational content/user representations to deriving insightful signals Large-scale machine learning pipelines, model serving infrastructure, and real-time decision systems Applied AI and

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . At Reddit, machine learning sits at the heart of how millions of people discover, connect, and engage with the world’s largest collection of human conversations. From powering personalized recommendations and search to optimizing advertising systems and marketplace dynamics, our ML engineers tackle some of the most interesting and impactful problems in large-scale applied machine learning. We hire Machine Learning Engineers across both our Consumer and Ads organizations, giving you the opportunity to work on a wide range of high-impact problems across the Reddit ecosystem. We are looking for Machine Learning Engineers who are excited to build systems end-to-end, from research and modeling to production deployment, — and who want to help shape the future of discovery, relevance, and monetization at Reddit. If you love working on complex, real-world ML problems at massive scale, this role is for you. What You’ll Work On As a Machine Learning Engineer at Reddit, you will design and build production ML systems that power core experiences across the platform, including: Personalized recommendations, search, and ranking systems that help users discover the most relevant content and communities Intelligent advertising systems including ranking, bidding, measurement, and optimization Content, Advertisers, and User understanding, from building foundational content/user representations to deriving insightful signals Large-scale machine learning pipelines, model serving infrastructure, and real-time decision systems Applied AI and

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . At Reddit, machine learning sits at the heart of how millions of people discover, connect, and engage with the world’s largest collection of human conversations. From powering personalized recommendations and search to optimizing advertising systems and marketplace dynamics, our ML engineers tackle some of the most interesting and impactful problems in large-scale applied machine learning. We hire Machine Learning Engineers across both our Consumer and Ads organizations, giving you the opportunity to work on a wide range of high-impact problems across the Reddit ecosystem. We are looking for Machine Learning Engineers who are excited to build systems end-to-end, from research and modeling to production deployment, — and who want to help shape the future of discovery, relevance, and monetization at Reddit. If you love working on complex, real-world ML problems at massive scale, this role is for you. What You’ll Work On As a Machine Learning Engineer at Reddit, you will design and build production ML systems that power core experiences across the platform, including: Personalized recommendations, search, and ranking systems that help users discover the most relevant content and communities Intelligent advertising systems including ranking, bidding, measurement, and optimization Content, Advertisers, and User understanding, from building foundational content/user representations to deriving insightful signals Large-scale machine learning pipelines, model serving infrastructure, and real-time decision systems Applied AI and