User Escalation Specialist Jobs

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Most designers ship features. On the Core Experience team, you shape the foundation that millions of people already use every day — rethinking how the app's most important surfaces are structured, not just how they look. Robinhood keeps growing into new products and markets, and this role makes sure the core experience scales right alongside it — a big, visible opportunity that lives or dies on the details. We ship constantly — this team moves in weeks, not quarters. The Core Experience team rebuilds the foundation of core Robinhood products, taking an experimentation-first approach on some of our highest-visibility, most-used surfaces. We move quickly, test broadly, and iterate with purpose. Our culture values confidence, flexibility, and the ability to turn ambiguity into momentum — and we partner closely with Product to balance great user experience with real business impact. As a Product Designer on this team, you combine big-picture systems architecture with pixel-perfect craft. You'll own the core app shell — Home, Watchlists, Search, and beyond — rapidly generating and testing ideas across multiple product domains on surfaces that millions of users interact with

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Redesign team refreshes core Robinhood products and ships incremental improvements across the platform. We take an experimentation-first approach on highly visible, user-facing surfaces to test ideas broadly and move quickly. Our team culture values confidence, flexibility, and the ability to navigate ambiguity with minimal requirements. We collaborate closely with Product Managers to balance user experience with business metrics. As a Senior Product Designer, you will be accountable for high-quality visual craft, which is a primary focus of this role. You will rapidly generate and test a broad range of user experience concepts across multiple business domains. In this position, you will confidently present your work to executive leadership and defend design decisions that involve complex business trade-offs. You will work on high-visibility surfaces to shape how millions of users interact with our core features. Your ability to collaborate effectively and build strong professional relationships across product groups will be essential to your success! This role is based in our Menlo Park, CA or New York, NY office(s), with in-person attendance expected at lea

Do you enjoy solving complex supply chain problems? Are you passionate about adding value to Fortune 500 companies? And are you ready to become part of our global team of supply chain experts? If you answered yes, you might be the Supply Chain Consultant we’re looking for. Your Challenge As a supply chain consultant, you equip customers with supply chain planning solutions. You analyze planning challenges, assist in the solution design, implement and validate the solution, and ensure a smooth go-live. Customers rely on your support throughout the entire project life cycle. You are responsible for: Finding clever planning solutions in collaboration with our solution architects to ensure an impeccable, high-quality implementation. Implementing the solution from start to finish, together with the customer’s project team. Providing expertise during and after implementation. Training customers so they get the most of their solution. Documenting the implemented solutions by providing technical descriptions to your fellow consultants and functional notes to the customer . Although you’ll be visiting customers regularly (about 20% of your time), you won’t be outsourced. In this way you remain rooted in our team of experts and consultants. Your team As a Supply Chain Consultant, you‘ll join the Delivery team as part of the Customer Solutions organization. The Delivery team delivers the solution and assists customers before, during, and beyond implementation. Once the global design is approved, all project team members join forces to implement all composing elements of the solution and provide flawless integration. User Engagement initiatives, training, documentation, and coaching enable customers to understand the solution and use it to its full potential. Your profile We are looking for someone who meets the following qualifications: Strong analytical skills, preferably complemented with a Master's degree with a specialization in Production

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: We are seeking a Backend leaning Software Engineer. In this role, you will play a pivotal role in designing, building, and maintaining scalable, high-performance systems. Leveraging JavaScript/TypeScript, Node.js, SQL and NoSQL cloud-native databases, and AWS, you will develop innovative solutions for user, group, and membership management while ensuring the highest levels of security and reliability. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Enable us to deliver secure, reliable, and scalable services that exceed industry standards and customer expectations. Collaborate with cross-functional teams to deliver large-scale projects with cross-team dependencies. Collaborate with peer teams to deliver solutions that meet industry standards and customer expectations. Maintain and operate services at high scale, participating in scheduled on-call rotations to ensure reliability. Implement identity synchronization and lifecycle management solutions using SCIM and other relevant standards. Work with Infrastructure as Code (Terraform, AWS CloudFormation, Kubernetes, etc.) to deliver scalable, high-availability applications. Build and maintain high-quality enterprise software using TypeScript, REST APIs, and JSON. About You: Proficiency in TypeScript/

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. We're seeking a Lead AI Product Designer to join our Design Team, focused on inventing how AI-powered devices can learn about and assist our users. You'll alternate between deep exploratory work and shipping features that will fundamentally change how people interact with technology. You will architect complex AI-powered systems and craft interfaces that proactively anticipate user needs. Success in this role requires a proven track record of bringing creative AI vision to life through the technical validation of concepts using cutting-edge AI technologies. You'll have the space to explore challenging problems while maintaining a clear focus on shipping products that work. Our goal is to create technology that feels obvious once you experience it. We're looking for designers who can envision a world where AI computing enhances our human capabilities rather than demanding our attention. We welcome applications from candidates of all backgrounds who are excited to help reshape how humans and computers work together. What you might do Lead the definition of AI experiences across HP IQ, setting design d

What is Box? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. Why Box Needs You As a Software Engineer on the Automate team, you will be at the heart of Box's workflow automation platform - a product that empowers millions of users to automate complex business processes without writing code. The Automate team is a growing organization of ~30 engineers across four specialized teams, responsible for building the intelligent automation engine, intuitive user interface, and seamless integrations that enable organizations to transform how they work. In this role, you will design and develop full-stack solutions with a strong emphasis on backend - you'll spend the majority of your time architecting and building the distributed systems that power our automation engine, while also owning frontend work in React/TypeScript to a solid

Technical Project Manager Particle41 is seeking a talented and versatile Technical Project Manager to join our innovative team, The ideal candidate will play the role of Scrum Master but work to understand the client’s product deeply, ensuring the successful execution of technical projects. This position requires a deep understanding of agile methodologies and the ability to effectively collaborate with both technical teams and stakeholder. In This Role, You Will: Technical Project Manager Project Leadership: Own the project roadmap and delivery plans. Define and track project goals, timelines, and success metrics. Manage risks and proactively address blockers. Agile Facilitation: Be the Scrum Master for the technical team, facilitating agile ceremonies (sprint planning, stand-ups, retrospectives). Track team velocity and ensure stories move forward effectively. Ensure adherence to agile standards, including "Definition of Ready" and "Definition of Done." Product Ownership Support: Collaborate with stakeholders to gather and clarify requirements. Assist in creating detailed user stories, acceptance criteria, and work breakdowns. Represent the customer’s perspective, ensuring the delivered solution meets expectations. Quality Assurance: Review team deliverables before client presentations to ensure quality and alignment. Facilitate internal sprint demos to gather team feedback. Technical Collaboration: Work closely with technical leads and engineers to align on technical goals and delivery timelines. Support the creation of technical documentation and ensure it aligns with project goals. Stakeholder Communication: Maintain regular communication with clients, ensuring transparency and alignment. Provide sprint reports and updates, highlighting progress, risks, and key decisions. Team Management: Foster a culture of accountability and ownership within the team. Support team members by removing roadblocks and enabling productivity. Encourage a collaborative, lean, and e

Anyfin is building the next generation of consumer finance. We’re profitable, scaling quickly and now operating with a banking license which opens up a lot of technical complexity. We’re looking for a senior react native engineer who enjoys moving fast, taking real ownership and building things that actually have an impact. We work from the office because we think it makes us better, especially at this stage. If that sounds like your kind of environment, keep reading. Because honestly, it’s not a role for everyone. Small team, high responsibility We hire carefully. We’re not a company that grows by adding headcount everywhere, we grow by keeping the bar high and building a team where every person matters. This isn’t a place where you disappear into a big org. If you join, you’ll have real influence on what we build and how we build it. What you’ll do You’ll take a leading role in building and evolving our mobile applications across iOS and Android. Building and shipping new mobile features in React Native. Designing reusable components and scalable mobile architecture. Collaborating closely with design to deliver polished, accessible user interfaces. Integrating with our GraphQL APIs to power seamless user experiences. Making architectural decisions that improve performance, maintainability and developer experience. Running experiments and iterating on features to improve user engagement and retention. Writing and maintaining automated tests to ensure reliability across releases. Mentoring other engineers and helping raise the bar for mobile development. Tech stack: Mobile: React Native, TypeScript, Apollo Client (GraphQL) Backend you'll work closely with: Node.js/Express, GraphQL Federation, PostgreSQL, Redis Infrastructure: GCP, Kubernetes, GitHub Actions Product tooling: Storybook, GrowthBook How we think about building We’re pragmatic. We like speed, but we also care about building things that last. AI is already part of how we build and not an aspiration. We us

Position Summary: The Outsystems Support Analyst is responsible for providing technical support and maintenance for applications built using the Outsystems low-code platform. This role involves troubleshooting issues, managing updates, ensuring system stability, and working closely with development teams to improve system performance. The ideal candidate should have strong technical expertise, problem-solving skills, and a customer-focused mindset. Key Responsibilities: Application Support: Provide first- and second-line support for Outsystems applications. Troubleshoot and resolve incidents, bugs, and performance issues in a timely manner. Manage support tickets, prioritize tasks, and ensure timely resolution. System Maintenance: Monitor the health and performance of Outsystems applications. Apply updates, patches, and system upgrades as required. Perform routine maintenance tasks to ensure application stability. Collaboration: Work closely with developers, testers, and business analysts to identify and resolve technical issues. Liaise with end-users and stakeholders to gather feedback and provide support. Assist in the deployment and configuration of Outsystems applications. Documentation: Maintain technical and operational documentation for supported applications. Create user guides, troubleshooting documents, and knowledge base articles. Process Improvement: Identify areas for improvement in the support process. Propose and implement solutions to enhance application performance and user experience. Required Skills and Qualifications: Technical Skills: Experience with the Outsystems low-code platform. Proficiency in relational databases (e.g., SQL Server, Oracle). Understanding of APIs, web services, and integration concepts. Basic knowledge of scripting and programming languages (e.g., JavaScript, .NET). Problem-Solving: Strong analytical and troubleshooting skills. Ability to identify root causes and implement effective solutions. Communication: Excellent verba

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit has a flexible workforce! If you happen to live close to one of our physical office locations our doors are open for you to come into the office as often as you'd like. Don't live near one of our offices? No worries: You can apply to work remotely in any country in which we have a physical presence. Role Description: This is a generalist mid-level backend position within the Ads Organization. Ads is the fuel that powers Reddit’s mission. As a backend engineer on the team, candidates might work on: Microservices and APIs that power our advertiser-facing product, ads.reddit.com Distributed systems that ensure the right ad gets shown to the right user at the right time Backends that power interactive user experiences on our ads like Polls and Games Real time, data intensive systems that measure the performance of our ad campaigns Infrastructure that supports all of the above Technologies used on the team include: Languages: Go, Python, Scala Frameworks: Spark, Thrift, Baseplate, Kafka Datastores: Postgres, BigQuery, Redis, Druid Tools: Kubernetes, Argo, Docker Mid-level engineers are expected to absorb best practices and learn exceptionally quickly while being effective core contributors. Engineers at this level must be able to code independently, but may work with senior engineers on the design of complex solutions. The most important skills an engineer at this level must possess are 1) coachability and an eagerness to grow, 2) deep passion for coding, and 3) excellent independent learning skills, all while o

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About the Role As a Senior Software Engineer specializing in Device Security, you will play a key role in helping HP IQ lead the industry in advancing the security of AI devices, and empowering business and users with control of their privacy and personal data in the quickly evolving AI-driven world. Privacy and security are table stakes at HP IQ, and absolutely integral to our success as a dynamic company with a deep commitment to product. You will own projects through their entire life cycle, building secure systems for our innovative devices by threat modeling, designing secure architectures, and implementing them. This role focuses on designing and implementing solutions across the entire software stack of embedded systems, PCs, and server class workstations. This includes the way they interface with the outside world, in a way that provides joyful user experiences without compromising privacy & security. The technology that you will create will maintain and strengthen the trust that HP IQ promises to our customers. What You Might Do Lead the design and implementation of embedded device secu

About the Team The Youth Well-Being product team is part of the Integrity pillar at OpenAI, responsible for ensuring that our state-of-the-art AI technologies are deployed in safe, age-appropriate, and beneficial ways—especially for youth and families. We work across OpenAI’s entire product surface area, from ChatGPT to future-facing tools, to architect safety and trust into the foundation of our systems. Our mission: empower families while meeting the highest standards of regulatory compliance and ethical responsibility. This work is core to OpenAI’s mission to ensure AGI benefits all of humanity. Safety, especially for the most vulnerable users, is more important to us than unfettered growth. About the Role We’re looking for a Senior Software Engineer to help architect and build the foundational systems that power family- and youth-facing experiences at scale. You’ll help define how teens and guardians engage with OpenAI products—ensuring those experiences are safe, compliant, and empowering. You’ll operate across a broad technical surface: building identity primitives, age assurance pipelines, and guardian tools that support both proactive and reactive interventions. You’ll collaborate closely with a cross-functional team of engineers, data scientists, designers, user researchers, and policy experts. This is a high-impact, 0→1 opportunity to set the standard for how families interact with generative AI. In this role, you will: Architect and implement teen and guardian experiences across OpenAI products, including ChatGPT. Build global age assurance systems that are privacy-preserving and tailored to regional compliance needs. Design and evolve our identity infrastructure to support scalable, secure, and resilient user journeys at consumer internet scale. Help define safety and well-being metrics, and continuously improve user trust through technical interventions. You might thrive in this role if you: Have built products or infrastructure for users under 18, or h

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role The Palantir Design Team is responsible for the human experience of using our software. Our team is growing rapidly, but we're committed to creating a tight-knit team environment that fosters trust, integrity, empathy, and growth. We work together in realizing a shared product vision, and regularly give feedback and critique to each other. Designing at Palantir is a varied experience. On a given day, you might be: leading a design sprint for your product team; designing a micro-interaction to make a complex analytical task feel simple; and/or advocating for UX consistency by creating flexible, reusable UI components. Designers at Palantir develop a deep understanding of the problems our customers face while solving some of the world’s most unique challenges. Our mission is to build generalizable and scalable solutions that elegantly handle the complexity of these problem spaces. Core Responsibilities Interaction and visual design . As a product designer, you'll be involved at every stage of design work. You'll help define early product concepts, flesh out the high-level workflow and micro-interactions of a feature, and execute on a crisp and effective visual design. You should have experience designing and prototyping using tools such as Figma. User research . We frequently do informal user research, and value people who can be flexible with research processes and methodologies to achieve the right outcome. You'll often visit customer offices to interview and learn from the users we serve. You'll pair qualitative methods (e.g. scripted usability tests and contextual inquiry) with quantitative information, like

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London or Barcelona | UK remote | 💰 £95,000 to £130,000 + Incentive Awards tied to your performance + Benefits | Technology - Data About our Data Science Teams: We're looking for a Lead Data Scientist excited to help build the bank of the future. You'll have the opportunity to super charge our user engagement in 2026 and help us to build a bank that customers truly love. At Monzo, we're building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have over 11 million customers in the UK. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals. Enable Monzo to Make Better Decisions, Faster We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses. How we hire We are excited

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We are looking for experienced product marketers to shape the roadmap, drive launches, and grow adoption for critical products such as Payments Intelligence, Payouts, Tax, Billing, and Link; and develop our go-to-market strategy for key user segments such as Enterprises and Startups. In this role, you will develop messaging and positioning, craft the narrative for how our products deliver value to customers, and engage teams across sales, campaigns, demand generation, and product to drive overall awareness, pipeline, and revenue across Stripe’s existing customer base and prospects. What you’ll do Be a storyteller: You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience and differentiate Stripe. You have excellent verbal and written communication skills Lead with data: You like working with data and insights and pair that with you