User Escalation Specialist Jobs

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As the Product Manager in Compliance Product, you will own and enhance OKX's compliance systems, with a primary focus on building trust and enhancing user experience. You will lead the development of our institutional onboarding experience — the critical first step in the journey for our business and enterprise customers. This is a highly impactful role where you'll design and optimize onboarding workflows that are secure, scalable, and tailored to the unique needs of institutions.You'll work across cross-functional teams to balance user experience, operational scalability, and regulatory readiness, ensuring that our institutional clients can onboard smoothly and confidently. The ideal candidate should possess strong Product Management skills, excellent problem-solving abilities and good user empathy. If you are an entrepreneurial product leader who thrives in a fast-paced environment and is passionate about driving innovation in compliance, this role will be a great fit for you. What You’ll Be Doing: Own end-to-end product strategy and roadmap for institutional cli

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As the Product Manager in Compliance Product, you will own and enhance OKX's compliance systems, with a primary focus on building trust and enhancing user experience. You will lead the development of our institutional onboarding experience — the critical first step in the journey for our business and enterprise customers. This is a highly impactful role where you'll design and optimize onboarding workflows that are secure, scalable, and tailored to the unique needs of institutions.You'll work across cross-functional teams to balance user experience, operational scalability, and regulatory readiness, ensuring that our institutional clients can onboard smoothly and confidently. The ideal candidate should possess strong Product Management skills, excellent problem-solving abilities and good user empathy. If you are an entrepreneurial product leader who thrives in a fast-paced environment and is passionate about driving innovation in compliance, this role will be a great fit for you. What You’ll Be Doing: Own end-to-end product strategy and roadmap for institutional cli

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About the Role The Device Experience team at HP IQ builds intelligent Windows applications that help people work more naturally with their PCs. We are looking for a senior engineer who enjoys creating thoughtful, visually compelling software. You will work closely with design and product to turn ambitious ideas into responsive interfaces, clear interaction flows, and dependable application behavior. Our work spans custom UI, animation, reusable controls, asynchronous workflows, and integration with local AI and system services. You will help deliver new experiences while improving the architecture of an existing application. AI coding assistants are an important part of how we work. We value engineers who use them effectively to investigate, prototype, implement, and test, and who take responsibility for the resulting code and user experience. Our primary stack is C#, .NET, and WPF, with WebView-based content and Windows platform integrations. What You Will Do Help shape features from the initial user problem through implementation and release. Turn designs and incomplete requirements

About Appier Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. The Impact You’ll Make at Appier Appier is seeking a Senior Machine Learning Scientist to join our Advertising Cloud Optimization team , which leads the development of core machine learning algorithms driving campaign efficiency and advertiser ROI. Our programmatic advertising platform operates at a massive scale, handling over multi millions queries per second (QPS), all powered by our proprietary deep learning models for bidding, pricing, and personalized content delivery. In this role, you’ll directly impact the efficiency and profitability of ads campaigns by improving models for bidding, pricing , and personalized content recommendation , while ensuring system robustness and scalability in a dynamic market environment. What You’ll Work On Design, implement, and productionize state-of-the-art ML models to improve campaign outcomes. Analyze large-scale user and auction data to discover predictive patterns and alpha signals that enhance bidding and personalization. Collaborate cross-functionally with engineering, product, and data teams to identify opportunities, define roadmaps, and deliver impactful solutions. Continuously improve system performance through offline experimentation and online testing (e.g., A/B tests, incremental learning). What We’re Looking For Bachelor’s degree in Computer Science, Mathematics, EE, or related field; Master’s or PhD preferred. 4+ years of industry experience in ad tech , with a focus on performance optimization. Proven experience in applied machine learning , especial

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role The IQ Design team is dedicated to creating simple, delightful, and transformative user experiences. We’re passionate about developing innovative yet familiar interfaces that feel like natural extensions of the human experience. We value collaboration across disciplines—from software engineering to hardware design—and we’re excited to work with designers who see technology as a tool to help people tackle real-world problems. As a Senior Digital Product Designer, you’ll imagine, design, prototype, and ship compelling new AI experiences. The ideal candidate brings intense curiosity, a dedication to craft, a willingness to learn, and an openness to sharing and evolving ideas. You love experimenting, engaging deeply in the design process, and iterating continuously on concepts until they feel “just right” (and even then, you keep exploring ways to improve). At HP IQ, you’ll have the opportunity to develop features and products that people love using every day. What You Might Do Explore, design, and ship new experiences powered by AI Collaborate with fellow designers and engineers to refin

Note: if you are an intern, new grad, staff, frontend or fullstack applicant, please do not apply using this link and visit our jobs page for those specific postings. Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Organization Payments and Risk Sub-orgs within Payments and Risk: Link and OCS, Payments Acceptance, Risk The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe's capabilities to make it easy for businesses to accept in-person payments. Optimized Checkout and Link teams work to create best-in-class checkout experiences that enhance customer satisfaction and drive merchant conversion rates. The Risk Engineering team develops products that minimize financial and regulatory risks while ensuring a seamless user experience, thereby safeguarding Stripe’s brand and financial stability. Team Matching: exact team matching for one of the subteams will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here . What you’ll do We’re looking for Backend engineers who want to make an impact on managing money at a global scale with a passion for building ergonomic APIs. You’ll play a key role in extending our balance management platform and in bu

About the Team The Analytics team is looking for Data Analysts and Data Scientists to guide measurement, strategy, and tactical decision-making using Advanced Analytics approaches, as we expand our logistics platform across the globe. Data Scientists at DoorDash work to uncover insights and turn them into actionable recommendations, helping drive decisions for the entire organisation. Analytics is very integral to all operational areas at DoorDash. About the Role Data Science at DoorDash involves diving deeper into our data to solve crucial business problems, ideate & run experiments to solve for insights gleaned from this deep dive and work with a cross-functional team to drive real-world operational change. It is NOT just about building Machine Learning models and putting them into production. This is a rare operational and actionable data-driven experience. We solve many exciting challenges from all three sides of our marketplace including customer acquisition, balancing supply and demand, fraud and support, marketing, marketplace efficiency, and more. If you enjoy finding patterns amidst chaos, are excited to build a market from 0 to 1, and have experience using analytics to affect revenue, growth, operations or beyond, we're looking for someone like you! You're excited about this opportunity because you will… Be a first-class thought partner to our product, business, finance and executive teams and help them make decisions on what’s next for DoorDash Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives our business Build full-cycle analytics experiments, reports, and dashboards using SQL, Python, R, or other scripting and statistical tools Produce recommendations and use statistical techniques and hypothesis testing and other experimentation techniques to validate your findings Provide insights to enable our cross-functional team to understand marketplace dynamics, user behaviours, and long-term t

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma Product Managers are highly collaborative self-starters who push their teams to build amazing experiences for all our users. We have a diverse range of experiences and expertise and love learning from each other. Across all product areas, successful Figma PMs thrive on solving hard problems, considering every detail, and achieving ambitious goals. If this sounds like you, come join us! We are hiring PMs across our pillars to support the development of Figma's multiproduct suite and Design offering in particular. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Define and drive the product vision, strategy, and roadmap for your area in alignment with company goals and user needs Lead the full product lifecycle from discovery through launch, balancing technical feasibility, design excellence, and business impact Collaborate deeply with Design, Engineering, and Product Leadership on both strategy and execution Prioritize opportunities based on user insights, data, and business objectives, adapting quickly to evolving needs and signals Conduct market and competitive analysis to inform product positioning and identify areas for differentiation and growth Apply emerging technologies (e.g. LLMs) where they can meaningfully improve user experience and outcomes We'd love to hear from you if you have: Experience leading significant strategic initiatives on highly complex, ambiguous, and scaled products 6+ years o

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: We’re seeking exceptional Applied engineers to join a high-priority project that approximately 600 million monthly users use. This is an exciting opportunity for individuals with a engineer or scientist background to apply their skills to recommendation systems, ranking algorithms, search technologies, and many other systems. You’ll work at the intersection of advanced AI development and real-world impact, enhancing the ability to connect users with relevant content, accounts, and experiences. RESPONSIBILITIES: Designing and architecting recommendation algorithms across various product surfaces Leverage all of SpaceXSI's infra and AI stacks to dramatically enhance the user experience Write data pipelines and training jobs that continuously learn from product data. Iterate and improve the algorithm by gathering user feedback in real time through experimentation Ensuring scalability and efficiency of machine learning systems BASIC QUALIFICATIONS: Knowledge of data infrastructure like Kafka, Clickhouse, and Spark Experienced in implementing recommender systems and/or deep learning applications at industrial scale Skilled in one or more DL software frameworks such as

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. What You'll Do Be a part of a team owning the entire product lifecycle - from early ideation and R&D through to deployment and long-term maintenance. Architect resilient embedded systems; conduct validation to verify correctness against technical constraints and functional requirements. Build high-performance features across Verkada’s embedded Linux device ecosystem (Cameras, Access Control, Alarms, and Environmental Sensors) prioritizing seamless user experiences. Extend core backend services implemented in Go and Python. Improve and maintain internal developer tools and infrastructure to streamline product delivery. Investigate, diagnose, and resolve critical technical issues directly impacting field devices and end users. Travel to partner foundries and manufacturing facilities to support new hardware bring-up and validation. What You Bring

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role : The New York Times Opinion desk is looking for a Digital Design Developer to join our award-winning design team. In this role, you will create digital storytelling experiences for our global audience of readers with web development. As an expert front-end engineer with great visual and editorial instincts, you are equally comfortable building out storyboards as you are collaborating with designers and editors to refine ideas. You will also build tools and templates and architect complex multi-part systems and features on deadline. Bridging creative vision and functional code, this role requires exceptional collaboration and communication. You will partner closely with technical and non-technical stakeholders, clearly articulating processes, constraints, and performance trade-offs. We’re looking for a proven track record of collaborating with art directors and designers, alongside a portfolio that demonstrates meticulous attention to visual craft. This is an in-office position, based in New York City and includes regular attendance in the office four days each week. There may be some flexibility to work remotely per your departmental guidance. Responsibilities : Collaborate with art directors, editors, and engineers to build responsive, pixel-perfect user experiences and product features Assess designs for technical feasibility, accessibility, and performance, offering constructive feedback and alternatives when

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role The Palantir Design Team is responsible for the human experience of using our software. Our team is growing rapidly, but we're committed to creating a tight-knit team environment that fosters trust, integrity, empathy, and growth. We work together in realizing a shared product vision, and regularly give feedback and critique to each other. Designing at Palantir is a varied experience. On a given day, you might be: leading a design sprint for your product team; designing a micro-interaction to make a complex analytical task feel simple; and/or advocating for UX consistency by creating flexible, reusable UI components. Core Responsibilities • Interaction and visual design. As a product designer, you'll be involved at every stage of design work. You'll help define early product concepts, flesh out the high-level workflow and micro-interactions of a feature, and execute on a crisp and effective visual design. You should have experience with some of the following mockup and prototyping tools: Sketch, Framer, Principle, Figma, Invision. • User research. We frequently do informal user research, and value people who can be flexible with research processes and methodologies to achieve the right outcome. You'll often visit customer offices to interview and learn from the users we serve. You'll pair qualitative methods (e.g. scripted usability tests and contextual inquiry) with quantitative information, like product and usage metrics. • Prototyping. You will prototype—using software like Principle and Framer, or another favorite method—both to communicate your designs and validate your decisions. • Partnering with engineers. We work closely with product and forw

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and skilled Akamai CDN & WAF Engineer with 2-5 years of hands-on experience in configuring, deploying, and managing Akamai's Content Delivery Network (CDN) and Web Application Firewall (WAF) solutions. The ideal candidate will possess a strong understanding of web performance optimization, security best practices, and have a proven track record of implementing and troubleshooting Akamai services in a production environment. This role requires a proactive individual with excellent problem-solving skills and the ability to collaborate effectively with cross-functional teams. Responsibilities: Configuration and Deployment: Configure and deploy Akamai CDN services (e.g., Domain onboarding, delivery rules, caching policies, origin configurations) and WAF rulesets (e.g., security policies, custom rules, DOS and client reputation) based on application requirements and security guidelines. Production Support: Provide day-to-day operational support for Akamai CDN and WAF infrastructure, including monitoring performance, identifying and resolving issues, and implementing necessary changes. Performance Optimization: Analyze website performance metrics and implement Akamai CDN features and configurations to optimize website speed, reduce latency, and improve user experience. Security Implementation: Implement and manage Akamai WAF policies to protect web applications from various security threats, including OWASP Top 10 vulnerabilities, bot attacks, and DDoS attacks. Rule Management: Create, review, and maintain custom WAF rules and exceptions based on application-specific ne

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Team The Service Stability Engineering Team envisions service stability as one of the core competitive strengths of the company's products. By building end-to-end, link-level risk management capabilities, the team aims to achieve sustainable automatic identification and analysis of stability risks, transforming from "reactive governance" to "proactive governance." This approach shifts more stability-related matters forward and addresses them early, preventing issues before they arise and enhancing user experience. What You’ll Be Doing Identify system risks, and improve the end-to-end performance and stability for the company's products. Lead infrastructure optimization, streamline R&D processes, and implement platform-based solutions. Explore new technologies, tools, and architectural patterns to continuously enhance the stability framework. What We Look For In You Bachelor's degree or higher in Computer Science or a related field, with over 7 years

Data Engineer (Elasticsearch + Data warehousing) Particle41 is seeking a talented and versatile Data Engineer to join our innovative team. As a Data Engineer, you will play a key role in designing, building, and maintaining robust data pipelines and infrastructure to support our clients' data needs. You will work on end-to-end data solutions, collaborating with cross-functional teams to ensure high-quality, scalable, and efficient data delivery. This is an exciting opportunity to contribute to impactful projects, solve complex data challenges, and grow your skills in a supportive and dynamic environment. In This Role, You Will: Software Development Design, implement, and optimize Elasticsearch clusters for high-performance querying and data retrieval. Build and manage Elasticsearch indexes, ensuring data is stored, indexed, and queried efficiently. Build and optimize data storage solutions like data lakes and warehouses. Integrate structured and unstructured data from various internal and external systems to create a unified view for analysis. Ensure data accuracy, consistency, and completeness through rigorous validation, cleansing, and transformation processes. Maintain comprehensive documentation for data processes, tools, and systems while promoting best practices for efficient workflows. Requirements Gathering and Analysis Collaborate with product managers, and other stakeholders to gather requirements and translate them into technical solutions. Participate in requirement analysis sessions to understand business needs and user requirements. Provide technical insights and recommendations during the requirements-gathering process. Agile Development Participate in Agile development processes, including sprint planning, daily stand-ups, and sprint reviews. Work closely with Agile teams to deliver software solutions on time and within scope. Adapt to changing priorities and requirements in a fast-paced Agile environment. Testing and Debugging Conduct thorough testi