User Escalation Specialist Jobs

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role : The New York Times Opinion desk is looking for a Digital Design Developer to join our award-winning design team. In this role, you will create digital storytelling experiences for our global audience of readers with web development. As an expert front-end engineer with great visual and editorial instincts, you are equally comfortable building out storyboards as you are collaborating with designers and editors to refine ideas. You will also build tools and templates and architect complex multi-part systems and features on deadline. Bridging creative vision and functional code, this role requires exceptional collaboration and communication. You will partner closely with technical and non-technical stakeholders, clearly articulating processes, constraints, and performance trade-offs. We’re looking for a proven track record of collaborating with art directors and designers, alongside a portfolio that demonstrates meticulous attention to visual craft. This is an in-office position, based in New York City and includes regular attendance in the office four days each week. There may be some flexibility to work remotely per your departmental guidance. Responsibilities : Collaborate with art directors, editors, and engineers to build responsive, pixel-perfect user experiences and product features Assess designs for technical feasibility, accessibility, and performance, offering constructive feedback and alternatives when

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role The Palantir Design Team is responsible for the human experience of using our software. Our team is growing rapidly, but we're committed to creating a tight-knit team environment that fosters trust, integrity, empathy, and growth. We work together in realizing a shared product vision, and regularly give feedback and critique to each other. Designing at Palantir is a varied experience. On a given day, you might be: leading a design sprint for your product team; designing a micro-interaction to make a complex analytical task feel simple; and/or advocating for UX consistency by creating flexible, reusable UI components. Core Responsibilities • Interaction and visual design. As a product designer, you'll be involved at every stage of design work. You'll help define early product concepts, flesh out the high-level workflow and micro-interactions of a feature, and execute on a crisp and effective visual design. You should have experience with some of the following mockup and prototyping tools: Sketch, Framer, Principle, Figma, Invision. • User research. We frequently do informal user research, and value people who can be flexible with research processes and methodologies to achieve the right outcome. You'll often visit customer offices to interview and learn from the users we serve. You'll pair qualitative methods (e.g. scripted usability tests and contextual inquiry) with quantitative information, like product and usage metrics. • Prototyping. You will prototype—using software like Principle and Framer, or another favorite method—both to communicate your designs and validate your decisions. • Partnering with engineers. We work closely with product and forw

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and skilled Akamai CDN & WAF Engineer with 2-5 years of hands-on experience in configuring, deploying, and managing Akamai's Content Delivery Network (CDN) and Web Application Firewall (WAF) solutions. The ideal candidate will possess a strong understanding of web performance optimization, security best practices, and have a proven track record of implementing and troubleshooting Akamai services in a production environment. This role requires a proactive individual with excellent problem-solving skills and the ability to collaborate effectively with cross-functional teams. Responsibilities: Configuration and Deployment: Configure and deploy Akamai CDN services (e.g., Domain onboarding, delivery rules, caching policies, origin configurations) and WAF rulesets (e.g., security policies, custom rules, DOS and client reputation) based on application requirements and security guidelines. Production Support: Provide day-to-day operational support for Akamai CDN and WAF infrastructure, including monitoring performance, identifying and resolving issues, and implementing necessary changes. Performance Optimization: Analyze website performance metrics and implement Akamai CDN features and configurations to optimize website speed, reduce latency, and improve user experience. Security Implementation: Implement and manage Akamai WAF policies to protect web applications from various security threats, including OWASP Top 10 vulnerabilities, bot attacks, and DDoS attacks. Rule Management: Create, review, and maintain custom WAF rules and exceptions based on application-specific ne

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Team The Service Stability Engineering Team envisions service stability as one of the core competitive strengths of the company's products. By building end-to-end, link-level risk management capabilities, the team aims to achieve sustainable automatic identification and analysis of stability risks, transforming from "reactive governance" to "proactive governance." This approach shifts more stability-related matters forward and addresses them early, preventing issues before they arise and enhancing user experience. What You’ll Be Doing Identify system risks, and improve the end-to-end performance and stability for the company's products. Lead infrastructure optimization, streamline R&D processes, and implement platform-based solutions. Explore new technologies, tools, and architectural patterns to continuously enhance the stability framework. What We Look For In You Bachelor's degree or higher in Computer Science or a related field, with over 7 years

Data Engineer (Elasticsearch + Data warehousing) Particle41 is seeking a talented and versatile Data Engineer to join our innovative team. As a Data Engineer, you will play a key role in designing, building, and maintaining robust data pipelines and infrastructure to support our clients' data needs. You will work on end-to-end data solutions, collaborating with cross-functional teams to ensure high-quality, scalable, and efficient data delivery. This is an exciting opportunity to contribute to impactful projects, solve complex data challenges, and grow your skills in a supportive and dynamic environment. In This Role, You Will: Software Development Design, implement, and optimize Elasticsearch clusters for high-performance querying and data retrieval. Build and manage Elasticsearch indexes, ensuring data is stored, indexed, and queried efficiently. Build and optimize data storage solutions like data lakes and warehouses. Integrate structured and unstructured data from various internal and external systems to create a unified view for analysis. Ensure data accuracy, consistency, and completeness through rigorous validation, cleansing, and transformation processes. Maintain comprehensive documentation for data processes, tools, and systems while promoting best practices for efficient workflows. Requirements Gathering and Analysis Collaborate with product managers, and other stakeholders to gather requirements and translate them into technical solutions. Participate in requirement analysis sessions to understand business needs and user requirements. Provide technical insights and recommendations during the requirements-gathering process. Agile Development Participate in Agile development processes, including sprint planning, daily stand-ups, and sprint reviews. Work closely with Agile teams to deliver software solutions on time and within scope. Adapt to changing priorities and requirements in a fast-paced Agile environment. Testing and Debugging Conduct thorough testi

P-160 Who We Are Our GenAI observability and quality product provides advanced monitoring and insights for GenAI systems, giving customers real-time visibility into their system's performance, along with a suite of tools to improve the quality of the GenAI systems. With features like real-time alerts, detailed logging, and anomaly detection, customers can quickly identify and fix issues that affect the quality of their GenAI systems. This is a great opportunity to use next-gen tools for continuous monitoring, testing, and feedback, while applying cutting-edge technologies like AutoML/AutoRag, LLM fine-tuning, Prompt Optimization and Automation to improve the performance and quality of GenAI systems. We are looking for a passionate and experienced Senior Full-Stack Software Engineer to join our dynamic team. This role will offer you the opportunity to contribute to both the front-end and back-end development of our product, while also allowing you to bring your strong product sense and UI/UX design expertise to life. The ideal candidate will have a solid track record in full-stack development, with the ability to design and implement intuitive and engaging user interfaces, as well as architect scalable and efficient backend systems. What You’ll Do Full-Stack Development : Design, develop, and maintain both front-end and back-end components of our web applications. UI/UX Design : Collaborate with design teams to create visually appealing, user-friendly, and accessible UI/UX. You’ll ensure the product provides a seamless experience from end to end. Backend API Development : Architect, design, and implement RESTful APIs and microservices to support the application. Collaboration & Mentorship : Work closely with cross-functional teams including product managers, designers, and other engineers. Mentor junior developers and share knowledge of best practices in both UI/UX and back-end development. Product Sense : Contribute to product strategy by offering insights

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London or UK Remote | 💰 Senior Engineer (L50) £105,000 - £135,000 + Incentive Awards tied to your performance + Benefits | Technology - Engineering About our Engineering Teams: We have around 650 engineers across Monzo who design and build our in-house banking platform. We have big ambitions for the future, and technology plays a big role in creating a bank our customers want, so engineers at Monzo collaborate across disciplines to solve interesting challenges throughout the company. These range from the products our customers use everyday to underlying infrastructure, security, payments and finance, customer operations, financial crime, and data, to name just a few areas. As a bank, there is scope for impact across a huge number of opportunities. We contribute to open source software as much as possible. Our blog is a good place to learn even more about what we do! Your day-to-day This role is all about collaborating with your team to make a difference to your customers. As a backend engineer you’ll work in a squad alongside other disciplines like product managers, marketers, user researchers, designers,

We have Pega Product Engineer requirements for the below modules: Pega – Payments Smart Investigate PEGA – KYC/CLM Pega - ACDD Pega – Payments Smart Investigate Education · Degree, Post graduate in Computer Science or related field (or equivalent industry experience) Experience · 8-12 years of experience in Pega and Pega Certified Product Engineer · Pega Lead Product Engineer playing upto Architect/ CSSA or LSA Certification is highly desirable · Understanding of large and complex code bases, including design techniques · Experience in defining Business Processes using Pega platform for payment investigations · System design and implementation, Experience in Integration Services of PRPC – Rule-Connects/Services, developing activities, PRPC User Interface development and implementation of Declarative Processing features Technical Skills · Experience in Pega Smart Investigate 8.X Experience is mandatory · The candidates will act as a Smart Investigate SME for the bank from Pega Platform perspective · Good understanding and experience in Client Server applications, Digital applications and Business Functions · Should have knowledge on API and JSON to support REST Integration · Should have good understanding of KAFKA Topics and Data flows Functional Skills · Experience in Banking, Financial and Fintech experience in an enterprise environment preferred · Experience in following best Coding, Security, Unit testing and Documentation standards and practices · Experience in Agile methodol

We are inventors, builders, and doers, passionate and purposeful in the work we do. We have a once-in-a-century opportunity to reinvent personal transportation—and we need your help. As a Systems Integration Engineer for the Manufacturing Test and Diagnostics Engineering team, you will be part of the team that designs, develops, and executes systems and processes related to ECU and vehicle bringup, validation, testing, and troubleshooting. You will help build the next-generation infrastructure and process for testing electrical components, including hardware and firmware, on the Zoox vehicles in Manufacturing. In this role, you will: Design, develop, integrate, deploy, and support tester hardware, test software, and production equipment automation for testing at Manufacturing, supplier end-of-line (EOL), and fleet service. Build test solutions relying on Python (or other higher-level programming language) knowledge and experience with communication protocols (CAN, LIN, ETH) Build intuitive user interfaces using development skills such as React, Tkinter, or others that interface with middleware over API, TCP/UDP, Pub-Sub protocols, or other services. Serve as the first line of defense for electrical and functional issues during testing and other EOL processes, including but not limited to software/firmware, harness, networking (CAN, LIN, Automotive and Standard Ethernet, GMSL, etc.), hardware, and infrastructure issues. Work closely with multidisciplinary engineers to collect and interpret component- and vehicle-level requirements and translate them into scalable system-level validation test scripts and test cases for the vehicle integration process. Design and implement novel test solutions for future manufacturing lines and next-generation diagnostic architectures to support higher-volume production Document test solution hardware and sof

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Most designers ship features. On the Core Experience team, you shape the foundation that millions of people already use every day — rethinking how the app's most important surfaces are structured, not just how they look. Robinhood keeps growing into new products and markets, and this role makes sure the core experience scales right alongside it — a big, visible opportunity that lives or dies on the details. We ship constantly — this team moves in weeks, not quarters. The Core Experience team rebuilds the foundation of core Robinhood products, taking an experimentation-first approach on some of our highest-visibility, most-used surfaces. We move quickly, test broadly, and iterate with purpose. Our culture values confidence, flexibility, and the ability to turn ambiguity into momentum — and we partner closely with Product to balance great user experience with real business impact. As a Product Designer on this team, you combine big-picture systems architecture with pixel-perfect craft. You'll own the core app shell — Home, Watchlists, Search, and beyond — rapidly generating and testing ideas across multiple product domains on surfaces that millions of users interact with

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Redesign team refreshes core Robinhood products and ships incremental improvements across the platform. We take an experimentation-first approach on highly visible, user-facing surfaces to test ideas broadly and move quickly. Our team culture values confidence, flexibility, and the ability to navigate ambiguity with minimal requirements. We collaborate closely with Product Managers to balance user experience with business metrics. As a Senior Product Designer, you will be accountable for high-quality visual craft, which is a primary focus of this role. You will rapidly generate and test a broad range of user experience concepts across multiple business domains. In this position, you will confidently present your work to executive leadership and defend design decisions that involve complex business trade-offs. You will work on high-visibility surfaces to shape how millions of users interact with our core features. Your ability to collaborate effectively and build strong professional relationships across product groups will be essential to your success! This role is based in our Menlo Park, CA or New York, NY office(s), with in-person attendance expected at lea

Do you enjoy solving complex supply chain problems? Are you passionate about adding value to Fortune 500 companies? And are you ready to become part of our global team of supply chain experts? If you answered yes, you might be the Supply Chain Consultant we’re looking for. Your Challenge As a supply chain consultant, you equip customers with supply chain planning solutions. You analyze planning challenges, assist in the solution design, implement and validate the solution, and ensure a smooth go-live. Customers rely on your support throughout the entire project life cycle. You are responsible for: Finding clever planning solutions in collaboration with our solution architects to ensure an impeccable, high-quality implementation. Implementing the solution from start to finish, together with the customer’s project team. Providing expertise during and after implementation. Training customers so they get the most of their solution. Documenting the implemented solutions by providing technical descriptions to your fellow consultants and functional notes to the customer . Although you’ll be visiting customers regularly (about 20% of your time), you won’t be outsourced. In this way you remain rooted in our team of experts and consultants. Your team As a Supply Chain Consultant, you‘ll join the Delivery team as part of the Customer Solutions organization. The Delivery team delivers the solution and assists customers before, during, and beyond implementation. Once the global design is approved, all project team members join forces to implement all composing elements of the solution and provide flawless integration. User Engagement initiatives, training, documentation, and coaching enable customers to understand the solution and use it to its full potential. Your profile We are looking for someone who meets the following qualifications: Strong analytical skills, preferably complemented with a Master's degree with a specialization in Production

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: We are seeking a Backend leaning Software Engineer. In this role, you will play a pivotal role in designing, building, and maintaining scalable, high-performance systems. Leveraging JavaScript/TypeScript, Node.js, SQL and NoSQL cloud-native databases, and AWS, you will develop innovative solutions for user, group, and membership management while ensuring the highest levels of security and reliability. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Enable us to deliver secure, reliable, and scalable services that exceed industry standards and customer expectations. Collaborate with cross-functional teams to deliver large-scale projects with cross-team dependencies. Collaborate with peer teams to deliver solutions that meet industry standards and customer expectations. Maintain and operate services at high scale, participating in scheduled on-call rotations to ensure reliability. Implement identity synchronization and lifecycle management solutions using SCIM and other relevant standards. Work with Infrastructure as Code (Terraform, AWS CloudFormation, Kubernetes, etc.) to deliver scalable, high-availability applications. Build and maintain high-quality enterprise software using TypeScript, REST APIs, and JSON. About You: Proficiency in TypeScript/

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. We're seeking a Lead AI Product Designer to join our Design Team, focused on inventing how AI-powered devices can learn about and assist our users. You'll alternate between deep exploratory work and shipping features that will fundamentally change how people interact with technology. You will architect complex AI-powered systems and craft interfaces that proactively anticipate user needs. Success in this role requires a proven track record of bringing creative AI vision to life through the technical validation of concepts using cutting-edge AI technologies. You'll have the space to explore challenging problems while maintaining a clear focus on shipping products that work. Our goal is to create technology that feels obvious once you experience it. We're looking for designers who can envision a world where AI computing enhances our human capabilities rather than demanding our attention. We welcome applications from candidates of all backgrounds who are excited to help reshape how humans and computers work together. What you might do Lead the definition of AI experiences across HP IQ, setting design d

What is Box? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. Why Box Needs You As a Software Engineer on the Automate team, you will be at the heart of Box's workflow automation platform - a product that empowers millions of users to automate complex business processes without writing code. The Automate team is a growing organization of ~30 engineers across four specialized teams, responsible for building the intelligent automation engine, intuitive user interface, and seamless integrations that enable organizations to transform how they work. In this role, you will design and develop full-stack solutions with a strong emphasis on backend - you'll spend the majority of your time architecting and building the distributed systems that power our automation engine, while also owning frontend work in React/TypeScript to a solid