Workforce Management Lead Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Team/Role Overview The GFCO Programs team is the end-to-end DRI for the financial crimes compliance operations experience and automation across Coinbase's global product and entity footprint. We design, govern, and continuously improve compliance operations through AI-first principles, ensuring regulatory soundness, protecting Coinbase, and delivering a better experience for our customers. We partner deeply with Central Compliance, Compliance Technology, Engineering & Architecture (EAA), GFCO Operations, Analytics, Workforce Management (WFM), Financial Crimes Data Intelligence (FCDI), and Legal to translate regulatory obligations and operational opportunities into scalable, durable programs across all compliance workstreams, products, and jurisdictions — including Suspicious Activity Monitoring (SAM), Enhanced Due Diligence (EDD), Screening, and Complaints. As a GFCO Program Manager (L6), you will serve as a senior, independent program owner within GFCO Programs — owning one or more complex compliance program verticals end-to-end. You will operate with a high degree of autonomy, drive alignment with Director+ stakeholders, and lead programs that span 5+ cross-functional teams, including external parties. You will act as a thought partner to GFCO leadership and be the connective tissue between Compliance Technology, EAA, Operations, WFM, and Central Compliance. &n

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Sitting within the broader Safety & Customer Care team, Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows. This leader will ensure the org is resourced and positioned for the future, and will own the functions that keep Customer Care financially disciplined and execution-ready. Reporting to the Senior Director of Customer Care Operations, they will lead five functions: Planning & Forecasting, Workforce Management, Readiness & Integration, Vendor Management, and Support Excellence. What You'll Do Business Planning & Strategy Partner with the Senior Director to drive H1 and H2 planning — translating annual objectives into operational plans, investment decisions, and resource models. Lead the investment brief process: sizing opportunities, articulating trade-offs, and building the business cases that secure resourcing for strategic priorities. Drive capacity planning, scenario modeling, and long-range forecasting to ensure the internal and external workforce scales efficiently alongside platform growth and AI adoption. Define and operationalize OKRs across the portfolio, then build the rhythms and infrastructure — scorecards, business reviews, and performance dashboards — that hold teams accountable and give leadership clear visibility into progress and outcomes. Growth & Integrations Lead operational readiness for major product launches, external partnerships, and

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Sitting within the broader Safety & Customer Care team, Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows. This leader will ensure the org is resourced and positioned for the future, and will own the functions that keep Customer Care financially disciplined and execution-ready. Reporting to the Senior Director of Customer Care Operations, they will lead five functions: Planning & Forecasting, Workforce Management, Readiness & Integration, Vendor Management, and Support Excellence. What You'll Do Business Planning & Strategy Partner with the Senior Director to drive H1 and H2 planning — translating annual objectives into operational plans, investment decisions, and resource models. Lead the investment brief process: sizing opportunities, articulating trade-offs, and building the business cases that secure resourcing for strategic priorities. Drive capacity planning, scenario modeling, and long-range forecasting to ensure the internal and external workforce scales efficiently alongside platform growth and AI adoption. Define and operationalize OKRs across the portfolio, then build the rhythms and infrastructure — scorecards, business reviews, and performance dashboards — that hold teams accountable and give leadership clear visibility into progress and outcomes. Growth & Integrations Lead operational readiness for major product launches, external partnerships, and

Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour ALL ABOUT TARGET As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT HUMAN RESOURCES You are a team that champions change, proactively removes roadblocks and builds diverse and inclusive talent strategies to deliver on our guest centric mission. You are part of a HR team who are committed to supporting teams and leaders to build a sales force that is passionate about exceeding guests’ expectations and a place where teams love to work. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Human Resources Expert can provide you with the: Knowledge of federal, state and local employment law Experience using basic Office Suite computer and workforce management programs Knowledge of industry leading people and scheduling software As a Human Resources Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities: Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to t

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Customer Support Supervisor on the Customer Experience team, you'll lead a team of support agents delivering seamless service to Coinbase's global customer base across phone, messaging, and email channels. You'll own your team's performance against key operational metrics, including contacts handled, first contact resolution, and quality scores, while partnering with Workforce Management, Quality, and Training to continuously raise the bar. This role is based in Manila, Philippines and requires shift flexibility for 24/7 coverage. What you'll do: Own end-to-end team performance across SLAs, productivity, quality scores, and first contact resolution targets for your line of business Lead coaching and development for a team of customer support agents, using data from Maestro QA, Looker, and Salesforce to identify gaps and drive improvement Partner cross-functionally with Program, Quality, Training, and Workforce Management teams to streamline workflows and optimize scheduling adherence Drive operational initiatives that improve customer experience metrics and reduce friction across support channels Execute performance management processes including documentation, corrective action, and compliance follow-through Required Skills and Experience: 6+ years in customer support, financial services, or technology operations with at least 3 years directly managing frontlin

Starting Hourly Rate / Salario por Hora Inicial: $15.50 USD per hour ALL ABOUT TARGET As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say, “I love Target!” When you work at Target, you’re helping every family discover the joy in everyday life. You’re working alongside a dedicated team that cares, grows, and wins together. A team that is inclusive, makes connections, brings their passion and pride to all that they do. You provide partnership and commitment to all leaders and team members in maximizing the potential of the stores sales force to grow the business and enable a selling culture. ALL ABOUT HUMAN RESOURCES You are a team that champions change, proactively removes roadblocks and builds diverse and inclusive talent strategies to deliver on our guest centric mission. You are part of a HR team who are committed to supporting teams and leaders to build a sales force that is passionate about exceeding guests’ expectations and a place where teams love to work. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Human Resources Expert can provide you with the: Knowledge of federal, state and local employment law Experience using basic Office Suite computer and workforce management programs Knowledge of industry leading people and scheduling software As a Human Resources Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities: Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Associate Manager, Premium & Wealth CX, you'll lead the team responsible for delivering white-glove support to Coinbase's highest-value customers, including High Net Worth, Ultra High Net Worth, and VIP segments across our International markets. The Premium & Wealth pillar within Customer Experience is the dedicated home for relationship-led, high-touch service that keeps our most sophisticated customers confident and supported. You'll own day-to-day operations, people leadership, and service quality for your vertical, partnering closely with Compliance, Risk, and cross-functional teams to scale a support model that is fast, accurate, risk-aware, and trusted within a non-advisory framework. What you'll do: Own operational performance for your vertical, including SLA attainment, CSAT, QA scores, backlog health, repeat contacts, and complaint rates, using data and trend analysis to drive measurable improvements Lead, coach, and develop a team of Specialists, setting clear expectations through regular 1:1s, performance reviews, and building a pipeline of future leaders Drive a high-touch support model centered on trusted 1:1 customer relationships, deep specialist knowledge, and end-to-end case ownership that minimizes handoffs for complex trading, account, and funding issues Partner with Compliance, Legal, Risk, Complaints, and Workforce Management

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Role We are seeking a visionary, strategic, and highly technical VP of Product for Identity Management to lead two of our fastest-growing and most critical strategic pillars: Okta Identity Governance (OIG) and Okta Privileged Access (OPA). As the VP of Product, you will own the end-to-end product strategy, roadmap, and execution for our modern Workforce Identity Cloud governance and privileged access solutions. You will lead a high-performing team of product managers, collaborating closely with engineering, design, marketing, and sales to redefine how enterprises manage identity lifecycle, compliance, and high-risk access in a cloud-first world. Key Responsibilities Product Vision & Strategy: Define and execute the multi-year product strategy for OIG and OPA. Position Okta as the dominant leader in unified Identity Governance and Administration (IGA) and Privileged Access Management (PAM). Team Leadership: Recruit, mentor, and inspire a world-class team of Product Managers. Foster a culture of high ownership, accountability, and user-centric design. Execution & Delivery: Work hand-in-hand with Engineering leadership to deliver scalable, secure, and intuitive enterprise-grade products. Maintain a rigorous focus on speed-to-market without sacrificing quality. Market & Customer Insights: Spend time with Fortune 500 CISOs, IT leaders, and industry analysts (Gartner, Forrester) to deeply understand market trends, regulatory compliance need

Position Summary: This role serves as a strategic HR Business Partner, driving business performance through effective people strategies. Partnering with senior leadership, you will leverage data, financial insights, and HR expertise to optimize workforce planning, organizational effectiveness, and employee engagement. Balancing strategic advisory and hands-on execution, you will lead key initiatives across talent management, organizational design, and workforce cost management to deliver impactful business outcomes. Essential Functions and Key Responsibilities: 1. Business Partnership & Strategic Advisory Partner with business and senior leadership to understand priorities, initiatives, financial requirements, and organizational structures, and translate these into people strategies. Analyze personnel costs and various employee data to provide meaningful insights and recommendations to senior leadership. Drive the development and execution of initiatives that contribute to business performance and employee engagement. Collaborate with key stakeholders (e.g., Total Rewards, Finance) to align people’s strategies with business needs. 2. Talent Strategy & Workforce Planning Lead the Talent Strategy function within business units, including programs, policies, and practices that foster a high-performance, employee-oriented culture. Identify opportunities and challenges in hiring, retaining, and developing talent. Provide guidance to managers on talent management and succession planning. 3. Workforce & Cost Management Manage headcount planning and governance in alignment with the Annual Operating Plan. Partner with leadership to optimize workforce allocation based on business strategy. Develop and manage personnel cost forecasts, ensuring that labor expenses are effec

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for a strategic partner to the business to support our Global Contingent Workforce Program. The Program Lead will balance strategic priorities while helping to manage day-to-day administrative tasks, working cross functionally with teams like Legal, IT, Procurement and our hiring managers. You’ll report to the contingent workforce program manager and help the team prepare to grow their global footprint while automating and creating education around the CW programs ability to support. Responsibilities: Work cross-functionally to support day-to-day operations of the contingent workforce program Help manage the MSP and VMS teams including process, supplier management and automation Identify areas of risk proactively and partner with cross-functional teams to drive solutions to mitigate such risks Identify operational opportunities and help improve existing or develop new processes Consult with business leaders to better understand their workforce needs and advise on the appropriate strategy Establish and develop relationships with all key stakeholders: suppliers, internal customers, internal People team, Procurement, Legal, IT, and other business stakeholders to drive and understand global operational needs Ensure compliance among contingent workforce and suppliers Experience: 3+ years work experience in project management, managing complex and business critical projects Comprehensive understanding of contingent workforce guidelines and best practices, as well as contingent workforce risk and compliance strategies Experience documenting processes and creating step-by-step guides or SOPs, with the ability to translate complex workflows into clear, repeatable documentation Experience working in any Vendor Management System (VMS) Self-directed, detailed oriente

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are Do you have a passion for shaping organizations, developing talent, and creating systems that enable people and businesses to perform at their highest potential? Are you energized by solving complex organizational challenges and designing the future of work in an AI-enabled environment? Justworks is seeking a strategic and innovative Lead, Organizational Design & Talent Management to help shape how our organization evolves as work, technology, and business continue to change. This role will lead the evolution of our organizational design, talent management, and performance management practices, helping Justworks transition from traditional, role-based structures to dynamic, capability-based organizations that combine human judgment with AI-enabled execution. As an internal expert in organizational design and organizational effectiveness, you will help leaders think differently about how work gets done by reimagining operating models, decision making, workforce capabilities, and the interaction between people and AI. Your work will ensure our organization continues to scale with clarity, agility, and organizational leverage. T

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Workforce Optimization Manager plays a critical role in shaping and executing workforce strategies. This position leads the end-to-end lifecycle of workforce optimization initiatives. Acting as a trusted advisor, this role partners with leaders across all levels to align workforce plans with business objectives, proactively anticipate organizational needs, and mitigate risk through compliance with employment laws and sound governance. This role has no direct reports but manages an important process within the workforce optimization space. Key Responsibilities Drive end‑to‑end project management for high‑impact workforce optimization initiatives, operating effectively in grey areas where requirements, risks, and stakeholder inputs may be evolving. Partner closely with Government Affairs, Legal, Talent Acquisition, Communications, and HR to scope work, align resources, manage timelines, mitigate risk while managing the project plan. Serve as an enterprise‑wide strategic advisor to leaders at all levels, providing consultative guidance in complex, ambiguous, and high‑impact scenarios where solutions are not clearly defined and require strategic judgment, influence, and risk assessment to inform workforce strategy and future‑state design. Influence talent decisions by evaluating current capabilities against future organizational needs, iden

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About JLL- We’re JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 92,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential. Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a “perfect” candidate. JLL is a place where everyone can grow no matter how they identify or what background they bring with them. If you’re a leader of any level or experience and this job description resonates with you, let’s talk. Responsibilities Provide technical leadership and oversight for all building engineering operations, ensuring safe, reliable, and complian

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: As Senior Product Manager for Customer Identity & Access Management (CIAM), you will own the roadmap for how carriers, distributors, partners, and policyholders securely access Zinnia’s platform. You will lead the identity product area end to end — authentication, authorization, and the full user lifecycle — balancing strong security and regulatory compliance with a frictionless experience across Zinnia’s products. You will partner closely with Engineering and Security, and work across Zinnia’s Product Organization to keep the identity experience aligned with company strategy while delivering measurable value. WHAT YOU’LL DO: Own the CIAM product roadmap and strategy spanning consumer (policyholder), partner (distributor/agent), and workforce identity across Zinnia’s platform. Lead the product direction for core identity capabilities — authentication (SSO, MFA, passwordless, adaptive/risk-based), authorization (RBAC/ABAC, fine-grained and delegated access), and the full user lifecycle (registration, provisioning/SCIM, recovery, deprovisioning). Set standards and technical direction around modern identity protocols (OAuth 2.0, OpenID Connect, SAML, SCIM) in partnership with Engineering and Architecture. Drive build-vs-buy and platform decisions for identity providers and services, and own the integration strategy across Zinnia products. Balance security, privacy, and usability — re

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: As Product Manager for Customer Identity & Access Management (CIAM), you will help shape and deliver how carriers, distributors, partners, and policyholders securely access Zinnia’s platform. Working alongside senior product leadership, you will own the backlog and delivery for parts of the identity product area — authentication, authorization, and the user lifecycle — balancing security and compliance with a smooth user experience. You will partner day to day with Engineering and Security to turn requirements into shipped features. WHAT YOU’LL DO: Own the product backlog and contribute to the CIAM roadmap across consumer (policyholder), partner (distributor/agent), and workforce identity. Write clear requirements and user stories for identity capabilities - authentication (SSO, MFA, passwordless), authorization (RBAC/ABAC, delegated access), and the user lifecycle (registration, provisioning/SCIM, recovery, deprovisioning). Work with Engineering and Architecture on identity protocol decisions and implementation (OAuth 2.0, OpenID Connect, SAML, SCIM). Contribute to build-vs-buy and platform evaluations for identity providers, and help maintain the integration approach across Zinnia products. Balance security, privacy, and usability — helping reduce friction while protecting against account takeover, credential stuffing, and abuse. Partner with Security, Risk, and Compliance to en