Support in Tokyo

私たちは、Datadogの社内プロダクト・エキスパートです。テクニカル・ソリューション・チームは、潜在的な顧客を教育し、既存の顧客を満足させ、成功させることで、Datadogの世界的な成長を可能にしています。私たちは、デモやプレゼンテーション、技術評価、継続的なサポートを通じて、技術や製品に関する専門知識をお客様と共有しています。テクニカル・ソリューションは、知識を共有し、技術的なスキルセットを継続的に向上させるために絶えず協力し合う、成長中のグローバル・チームです。 Datadogでは、人間関係やコラボレーション、そして創造性といったオフィスカルチャーを大切にしています。Datadogが自分に合ったワーク・ライフ・ハーモニーを実現できるよう、ハイブリッド・ワークプレイスとして運営しています。 業務内容： 複数のチャネル（発券システム、ライブチャット、画面共有ツール）を通じて、プラットフォームの活用方法に関するトレーニングを継続的に実施しつつ、必要な技術サポートを特定し問題解決する 技術的な問題を再現し、Datadogの1000+ 以上のインテグレーションを深堀りする デモ認定資格を取得し、顧客への製品デモをリードする 顧客からのフィードバックに基づき、社内チームとの製品に関するディスカッションに参加する Datadog製品分野の高度な知識を持つスペシャリストとしてトレーニングを実施 Datadogオフィスにて週3日以上勤務 募集要項： SaaS企業でのマルチチャネルテクニカルサポート経験者（関連経験2年以上） Zendesk、Jira、Confluence、または同様のソフトウェアの使用経験 トラブルシューティングやプログラミングの経験を持つエンジニア 自発的で、細部にまで気を配り、継続的に学ぶ意欲のある方 クライアント中心のアプローチをデフォルトとする批判的思考を持つ者 文書および口頭での効果的なコミュニケーション能力 プログラミングの経験があり、Linuxの基本的な知識がある 週末を含むローテーション勤務が可能な方 本ポジションでは、ビジネスレベルまたはネイティブレベルの日本語力（会話および読み書き）が求められます。 Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。 福利厚生と成長機会： 最高のオンボーディング 継続的な専門能力開発、製品トレーニング、キャリアパスの提供 新入社員への株式付与（RSU / 譲渡制限付株式ユニット）および従業員株式購入制度（ESPP） 社内ネットワーク構築のためのメンターおよびバディ・プログラム インクルーシブな企業文化、コミュニティ・ギルドへの参加機会 幅広く手厚い医療関連の福利厚生制度 企業型確定拠出年金（401K） 上記の内容は、就業する国やDatadogでの雇用内容によって異なる場合があります。 世界中のすべての候補者様にご理解頂けるよう、応募情報に関する項目は一部、英語のままで記載されています。全ての求人情報を英語でご確認されたい場合は、 こちら をご覧ください。 About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform Reproduce technical issues and dive into Datadog’s 1000+ integrations Become demo certified and lead a three-pillar demo to customers Participate in product conversations with internal teams based on feedback from client interactions Train as a highly knowledgeable specialist in one or more Datadog product area(s) Work from a Datadog office 3 - 5 days per week Who You Are: Experienced in multi-channel technical support at a SaaS company (2+ years of related experience) Experienced using Zendesk, Jira, Confluence, or similar software An engineer with previous technical troubleshooting and/or programming experience Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach An effective written and verbal communicator A tinkerer with some programming experience and a basic knowledge of Linux Able to work a rotating schedule that requires weekend availability Fluent in written and spoken English and Japanese as this role will interact with stak

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 1000+ integrations that Datadog works with Ensure successful onboarding of new Solutions Engineers Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters Review and help prioritize Solutions Engineering escalations, and follow up with customers in Japan Dispatch customer requests throughout the day as part of a queue rotation schedule Oversee demo training and assist in demo certification Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers Build out documentation and knowledge base articles for a variety of technologies Who You Are: Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A tinkerer with some programming experience and a basic knowledge of Linux Fluent in written and spoken English and Japanese as this role will

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach and uses data to make informed decisions A tinkerer with some programming experience and a basic knowledge of Linux Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's ok

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. This role is based in Tokyo. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully bilingual—fluent in both Japanese and English (spoken and written). Please note that your resume must be submitted in English , and the interv

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72&#43; million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life ※ こちらは障がい者採用枠の求人になります※ 職務内容 &#xff1c;ポジション名&#xff1e; 【障がい者採用】カスタマサポート&#xff1a;社内対応含む (CRM &#64; Tokyo) &#xff1c;勤務地&#xff1e; 品川本社 &#xff1c;部門について&#xff1e; カーディアックリズムマネジメント事業部&#xff08;CRM&#xff09;は​​​​​​​、徐脈、頻脈性の不整脈や心不全などの慢性疾患を対象とした植込み型デバイス&#xff08;ペースメーカ、植込み型除細動器等&#xff09;による治療と、原因不明の失神と潜因性脳梗塞患者の不整脈をモニタリングするデバイス&#xff08;植込み型心電図モニタ&#xff09;を提供しています。 また、遠隔モニタリングシステムによるデバイス管理や、アラート通知による患者管理を行なうことで、治療の質と安全性の向上をサポートします。 その中で我々カスタマーサポートは、テクニカルサポートデスク&#xff08;TSD&#xff09;・ペイシェントコールセンター&#xff08;PCC&#xff09;の&#xff12;グループから構成されており、テクニカルサポートデスクは主にCRM製品に関する技術や機能面に関する問い合わせ対応をしており、患者さんの安全第一をモットーに活動しています。 &#xff1c;業務内容&#xff1e; CRMカスタマーサポート/テクニカルサポートデスクとして医療関係者&#xff08;臨床工学技士、医師、看護師等&#xff09;、代理店社員および当社営業部からの下記問合せ対応を電話、メール、画像通話を用いて行います CRMカスタマーサポート/テクニカルサポートデスクとして医療関係者&#xff08;臨床工学技士、医師、看護師等&#xff09;、代理店社員および当社営業部からの下記問合せ対応を電話、メール、画像通話を用いて行います ①遠隔モニタリングシステムの操作方法、閲覧方法のサポートや送信データの内容確認等 ②CRM製品の機能説明、心電図動作確認、電磁干渉等に関する問い合わせ対応等 ①を主業務としてサポートをいただきます ②はテクニカルサポートデスク内の別チームが主業務として担当しております &#xff1c;必須要件&#xff1e; 職務経験 社会人経験2年以上 電話応対を含む事務・営業・接客経験 スキル 基本的なPC操作&#xff08;PowerPoint/Word/Excel/Outlook/Teams等&#xff09; 行動特性 周囲と連携しながら、自ら考えて動ける方 新しい知識や経験を積極的に取り入れられる方 相手を尊重し、責任感を持って取り組める方 学歴 高卒以上 </

Business Solutions Manager improves operational processes and supports critical business strategies by managing the development, implementation, and maintenance of application systems. Leads multiple projects and oversees developers to ensure specifications are met. Provides input to strategic decisions that affect functional areas of responsibility. May give input to developing the budget. Capable of resolving escalated issues arising from operations, which require coordination with other departments or regions. Key responsibilities: Establish and maintain a regional IT strategy supporting plans based on Global IT strategy and needs Identify and help solve problems affecting business solutions and work closely with Global/local IT peers and business stakeholders to analyze business systems and make recommendations for technical and process improvements Work on harmonization of local business processes, aligning with Global business processes Manage IT staff (onsite, remote, in-house, and third-party outsourced teams) and drive both project implementation and daily IT operational support management Collaborate and work closely with the business teams and extended IT teams both globally and regionally (systems analysts, solution architects, developers, security SMEs) to transform business requirements into scalable system solutions Respond quickly to shifting market dynamics and business demands, and when appropriate, work with key leadership to mitigate project or operational risks or to prioritize projects Act as the Japan IT Business Partner to serve as single point of escalation for strategic and critical tactical issues raised by the local and global stakeholders Liaise between Japan, the rest of Asia, and global headquarters to exchange best practices, learn about global trends, and propose new services or features to different functions that could help achieve Japan’s busi

About the Team The GTM Partnerships team is responsible for building a global, best in class, partner ecosystem that makes our customers successful, supports the company's mission of reaching AGI, and impacts the revenue growth of the company. About the Role We are hiring a partner director to operationalize, activate, and scale strategic partner relationships in Japan. This role will focus on driving enablement, coordinating joint solution development, and ensuring commercial activation across the partner lifecycle to accelerate and scale existing signed partnerships. You will be the connective tissue between OpenAI and the partner’s delivery, technical, and sales organizations to ensure the partnership delivers results. This role will report to the Japan Partnerships Lead and be based in Japan. In this role you will: Own the day-to-day relationship with one or more signed partners in Japan, acting as the single point of contact across enablement, solutioning, and GTM execution. Drive and manage onboarding across workstreams including sales training, technical enablement, security and provisioning, and support operations. Ensure partner readiness to deploy and resell OpenAI solutions, through shared project plans, milestone tracking, and joint QBRs. Orchestrate co-developed solutions by collaborating with partners to define use cases, create demo assets, and localize technical documentation. Monitor partner performance , flag risks early, and drive structured remediation or acceleration plans as needed. Coordinate across OpenAI teams including Sales, Solution Engineering, Enablement, Operations, Customer Success, and Marketing to ensure partner needs are met and internal alignment is maintained. Establish operational rhythms such as roadmap briefings, asset distribution, and sales enablement refreshes. Ensure compliance with partnership agreements , including commercial terms, dedicated personnel commitments, and reporting cadences. You might thrive in this role if

About the Team OpenAI’s GTM Partnerships team builds a strategic global partner ecosystem designed to accelerate customer success, support secure AI adoption, and drive growth in support of OpenAI’s mission. We collaborate closely across Sales, Technical Success, Product, Marketing, Operations, and leadership teams to turn strategic partnerships into durable commercial outcomes. Within that ecosystem, AWS is one of OpenAI’s most strategic partners. Our opportunity extends beyond the direct alliance relationship: we aim to enable AWS teams and the surrounding services-partner ecosystem to build, deliver, and scale OpenAI-powered solutions on AWS infrastructure. Success requires close collaboration across AWS Japan alliance and field teams, AWS-focused SI practices, cloud architects, field sellers, delivery leaders, OpenAI’s Japan Partner Director, and OpenAI GTM teams. It requires strong operating discipline, scalable co-sell execution, and the ability to translate a strategic alliance into measurable customer outcomes. About the Role We are hiring a Partner Director to shape and execute OpenAI’s AWS alliance partnership in Japan. This person will own the direct relationship with AWS Japan while mobilizing AWS Japan field teams and the broader services-partner ecosystem around high-value customer opportunities. This is a hands-on individual-contributor role operating through influence in Japan. You will work alongside OpenAI’s Japan Partner Director to develop Japan GTM strategies, drive joint account planning, coordinate AWS-related opportunities, and operationally manage selected cross-functional initiatives. You will build and own the Japan GTM strategy with AWS, translating the alliance into repeatable OpenAI and AWS solutions, field playbooks, governance structures, and co-sell motions that can be adopted across Japan’s customer segments and GTM teams. The right candidate combines alliance leadership with a builder’s mindset and the ability to move comfortably b

A key position within the WS Hardgoods team responsible for leading revenue growth and driving sell-through improvement for assigned accounts. This role creates sustainable growth by developing and executing account strategies, as well as driving VMD, inventory management, and product merchandising initiatives. Essential Functions and Key Responsibilities: Develop account-specific business plans by setting sell-through and sell-in targets for assigned accounts, and drive alignment and execution in collaboration with key customers. Drive in-store merchandising proposals and improvements, maximizing visibility and brand exposure through SIS installations and space expansion, while delivering clear differentiation from competitors. &#34;Annual terms negotiation (including pricing and trade conditions): Negotiate key commercial terms such as pricing, promotional support, and rebates, and finalize annual agreements while ensuring profitability.&#34; &#34;Demand Planning, Sell-through, and Inventory Management: <

Position Summary : The Trade Marketing Manager is responsible for leading Trade Marketing strategy and execution across both Hard Goods and Soft Goods categories, driving brand visibility, consumer engagement, and sell-through performance across Wholesale and Retail channels in Japan. This role serves as the key link between Marketing and Sales, ensuring that product, brand, and channel strategies are effectively translated into compelling consumer experiences and retail execution. Working closely with Product Marketing, Sales, Brand Marketing, Retail, and E-commerce teams, the Trade Marketing Manager develops and implements integrated trade marketing initiatives that support business objectives and strengthen TaylorMade's market leadership. In addition, this position is responsible for building organizational capability within the Trade Marketing function by developing talent, improving processes, and establishing best practices that contribute to long-term business growth. In summary, the Trade Marketing Manager is responsible for transforming category and brand strategies into winning retail and wholesale execution, driving consumer engagement, sell-through performance, and long-term commercial growth across the Hard Goods and Soft Goods businesses in Japan. Essential Functions and Key Responsibilities: 1. Trade Marketing Strategy Development & Execution Develop and lead Trade Marketing strategies for both Hard Goods and Soft Goods categories, ensuring alignment with overall business objectives, product strategies, and channel priorities. Collaborate closely with Product Marketing, Sales, and Brand Marketing teams to create annual Trade Marketing plans that enhance consumer engagement, strengthen retail partnerships, and

About the Company: TaylorMade Golf is a globally recognized leader in high-performance golf equipment and accessories, celebrated for its relentless commitment to innovation and its deep roots in professional golf. TaylorMade Golf has recently been named the Sunday Times Best Places to Work 2026 — a testament to its people-first culture where employees feel genuinely supported, challenged, and empowered to do their best work. Position Summary : The Manager of Asia Region Supply Chain Finance is a key regional finance leader with the scope of Asia - responsible for driving financial strategy, performance management, and operational excellence across the end to end supply chain network in Asia – a scope that is rare and uniquely expansive, offering visibility and influence across one of the world’s most dynamic and complex markets. This role provides financial support to regional procurement, logistics, distribution, supply/demand planning, and broader global supply chain functions, serving as a trusted business partner to senior leaders in Asia and Global Supply Chain. The ideal candidate brings experience in supply chain finance, analytical capabilities, and proven success influencing decisions in a complex global matrix. The role is central to enabling cost optimization, strengthening financial governance, improving forecast accuracy, and ensuring alignment between Asia operations and global financial objectives. The Manager of Asia Region Supply Chain reports into the Director, Global Supply Chain Finance. Essential Functions and Key Responsibilities: Financial Leadership & Business Partnership Serve as the primary finance business partner for Asia supply chain operations, including regional sourcing, logistics, distr

About the Team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the Role Our Sales team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. This role is a mixture of technical understanding, vision, partnership, and value-driven strategy. You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure. You’ll work with researchers, engineers, and solution strategists to help customers evolve their industry with AI. You’ll also collaborate with business partners to support customers’ business transformation and growth. This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Manage key accounts, developing and executing strategies for a comprehensive account plan based on customers’ business priorities and growth opportunities. Lead our enterprise prospects’ journeys from consideration to successful deployment. Partner with solutions and research engineering to build and execute complex customer programs and projects. Collaborate with business partners to generate opportunities, develop joint proposals, and support deployment, expanding customer value and business opportunities. Own a consumption revenue target. Manage consumption revenue forecasts. Analyze key account

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72&#43; million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Responsibilities may include the following and other duties may be assigned. Provides administrative support to the sales function such as preparing sales and/or expense forecasts, budgets and quotas; coordinating sales meetings; etc. Conducts statistical analysis on sales data and information to ensure optimal sales execution and attainment of growth objectives. Develops territorial sales quotas in accordance with the profit plan. Maintains on-line sales and marketing system, verifying the accuracy of the data and acting as liaison with information technology in identifying and resolving problems. Instructs sales, marketing managers, field area managers, and support staff in accessing sales and marketing information. Prepares and controls commission incentive budgets for a particular district or region. Performs sales calculations on sales incentives. May administer the field sales forecasting system, which provides management with current product sales potential. SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from de

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The xDR Team Reporting into the Japan Sales Development Director, the Japan xDR team supports the Enterprise, Commercial and Emerging sales segments. The team is part of the wider APJ xDR Organization (ANZ/Asia/JP) and shares the team mission of securing the future of APJ by cultivating high-calibre talent and revenue generating pipeline. The Sales Development Representative Opportunity Reporting to the Japan SDR Director, this role will prospect target accounts to set opportunities that generate demand for our sales organization. The Sales Development Representative role is a great opportunity to kick-start your sales and marketing career here at Okta and help drive demand for our market-leading cloud adoption and management solution. We are looking for an individual who is curious and motivated. The ideal candidate will possess strong organizational skills, attention to detail, and communication skills. A strong candidate is flexible with change, comfortable in a fast-paced environment, and eager to begin a career in Sales and Marketing. Many of our SDRs move internally to become an Account Executive in our Sales teams. What you’ll be doing Prospecting for new business opportunities via outbounding initiatives. Qualifying, nurturing and developing a volume of inbound leads on set target accounts. Generating sales-ready meetings and opportunities for the Account Executives. Researching contacts and generating demand through call and email campaigns. Utiliz