Ai Support Engineer in United States

Position Overview The Small Business Account Manager is responsible for managing a portfolio of Small Business customer accounts, with a primary focus on customer retention, net dollar retention (NDR), renewals, cross-sell, and upsell. This role owns the end-to-end renewal process for approximately 70–90 customer accounts within the Small Business segment, defined as customers with $0–$100M in annual revenue. As the primary commercial point of contact for their assigned portfolio, the Small Business Account Manager partners closely with implementation, customer support, and specialist teams to drive customer adoption, maximize value, reduce churn, and identify opportunities for expansion. The ideal candidate is customer-focused, commercially driven, highly organized, and skilled at balancing relationship management with revenue growth. Key Responsibilities Manage a portfolio of approximately 70–90 Small Business customer accounts. Own the end-to-end renewal process, including renewal planning, forecasting, customer engagement, negotiation, and contract execution. Drive Net Dollar Retention (NDR) by identifying and executing cross-sell and upsell opportunities within the existing customer base. Build trusted relationships with key customer stakeholders to understand business objectives, product usage, risks, and growth opportunities. Partner with implementation, customer support, and subject matter experts to deliver a seamless customer experience throughout the customer lifecycle. Monitor account health, proactively identify churn risks, and develop action plans to improve customer outcomes and retention. Conduct regular business reviews focused on customer value, adoption, renewal readiness, and expansion opportunities. Maintain accurate account, pipeline, renewal, and forecast data within CRM systems. Collaborate cross-functionally to remove customer blockers and ensure timely resolution of issues. Meet or exceed renewal, retention, cross-sell, upsell, and revenue

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Manager, Compensation & Equity will lead the day-to-day administration, evolution, and success of CLEAR’s broad-based compensation and equity programs. This highly essential role will partner across People, Finance, Legal, and business leadership to deliver market-competitive, equitable, and scalable programs that support CLEAR’s exciting growth both now and in the future. What you'll do: Lead compensation processes across offers, promotions, job changes, market pricing, and pay recommendations in alignment with CLEAR’s compensation philosophy Effectively translate CLEAR’s compensation philosophy to employees, managers, and leaders, providing clarity and context around compensation programs and pay decisions Own equity administration in partnership with Fidelity, Finance, Legal, and payroll, including grants, vesting transactions, reporting, reconciliations, and employee inquiries Administer our compensation cycles, including promotions, merit increases, bonuses, and equity planning, from design and configuration through audit, execution, and communications Leverage and introduce AI-enabled tools and workflows to improve compensation analysis, market intelligence, process efficiency, and decision-making Maintain Workday compensation configuration and data integrity, including grades, grade profiles, compensation plans, stock value updates, and recurring audits Support compensation training and education by creating clear, accessible resources that help employees, managers, and leaders understand CLEAR’s compensation

About the Team Our Executive Operations team serves as trusted advisors and collaborators to OpenAI's executives and leaders, focused on strong communication and operational excellence across teams. With a focus on elevating the impact and efficiency of leadership, we anticipate needs, streamline processes, and provide comprehensive support to ensure our executives can focus on high-impact initiatives. We are pivotal in driving success and achieving key milestones by cultivating strong relationships and leveraging our deep understanding of business objectives. With a commitment to excellence and a proactive approach, we are dedicated to empowering our executives and contributing to the overall growth and success of the company. Our leadership team reflects OpenAI’s culture and core values and is a mission-driven, kind, and thoughtful group. We take pride in creating a work environment that fosters collaboration, open communication, and authenticity, making OpenAI an excellent place to work for highly accomplished professionals. About the Role This team member will be a proactive and adaptable partner to leaders, supporting complex calendar and schedule management, expenses, team meetings and events, and travel as needed. The role requires a high level of coordination across internal and external engagements, working closely with other members of Executive Operations. This role is based in Seattle, WA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will Manage complex calendars, balancing competing priorities while ensuring leaders’ time is aligned with business needs. Coordinate internal and external meetings, resolve scheduling conflicts, and facilitate effective communication across stakeholders. Plan and manage domestic and international travel, ensuring seamless logistics and execution. Support team operations, including All Hands meetings, offsites, happy hours, and other team even

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role will be hybrid in Seattle, WA. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role. Have

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role will be hybrid in San Francisco, CA. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role

About the Team The OpenAI for Government team is a dynamic, mission-driven group leveraging frontier AI to transform how governments achieve their missions. Our team works to empower public servants with secure, commercial and specialized national-security models that address government's mission needs, meet their technical requirements, and provide the highest degree of reliability and safety. As part of the OpenAI for Government team you will work with U.S. intelligence community and international public sector customers, helping to accelerate adoption through hands‑on support, tailored training, and early insights—so civil servants can spend less time on red tape and more on meaningful work. If you're passionate about responsibly deploying frontier AI to uplift public institutions and transform how government works, we want you on our team. About the Role Our OpenAI for Government team has a unique mission to help government customers understand the transformative impact that highly capable AI models can bring to their critical missions. This role combines technical understanding, strategic vision, partnership management, and value-driven strategy specifically tailored to government customers. As a Capture Manager, you’ll identify and drive key opportunities through the government sales cycle, from pipeline generation to closure. You’ll collaborate closely with industry partners, potential customers, policy makers, and internal experts to help government customers advance their missions through AI. This role is based in Washington, DC. In this role, you will: Pipeline Development : Partner with O4G GTM teams to identify, build, and maintain a multi-year pipeline of strategic opportunities. Capture Management : Lead the full capture lifecycle — from opportunity identification and qualification through win strategy, teaming, proposal, and award. Content Development : Write and edit proposal sections, weaving together inputs from subject matter experts into cohesive

About the Role We’re looking for a senior individual contributor to lead GTM Strategy & Operations for Security & Safety, in close partnership with the Policy team. This role will help translate policy, security, and safety considerations into clear GTM strategies, operating models, launch plans, and scalable execution mechanisms. You’ll work across Product, Policy, Safety, Security, Legal, Data, Sales, Customer Success, Marketing, and Revenue Operations to understand customer and field needs, shape business recommendations, and support the successful adoption of security- and safety-critical products and capabilities. This role is ideal for someone who combines strong strategic and operational judgment with the ability to work effectively on complex policy-adjacent topics. You’ll help ensure that GTM plans reflect relevant policy requirements and that recurring customer and field insights inform future policy and product decisions. In this role, you will: Define the GTM operating model for the Security & Safety program, including ownership, decision forums, planning cadences, and escalation paths. Partner with Policy, Product, Security, Safety, Legal, and Data to translate policy considerations into actionable GTM guidance and operating processes. Develop go-to-market strategy for cybersecurity models, including target customers, use cases, commercialization approach, launch readiness, success metrics, and field enablement. Build mechanisms to capture recurring customer and field needs related to security, safety, application security, and policy implementation. Translate customer feedback and field requirements into recommendations for product roadmaps, policy development, enablement, and operational priorities. Support the operationalization of data-retention policies and related customer or deployment requirements across GTM. Track customer demand, implementation blockers, and market signals to refine GTM strategy and inform Policy and Product partne

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe that achieving our goal requires effective engagement with public policy stakeholders and the broader community impacted by AI. Accordingly, our Global Affairs team builds authentic, collaborative relationships with public officials and the broader AI policymaking community to inform and support our shared work in these domains. We ensure that insights from policymakers inform our work and – in collaboration with our colleagues and external stakeholders – seek to shape policy so that it aligns with and supports our mission. About the Role As AI agents move from answering questions to taking action across the internet, the standards that govern identity, delegated authority, discovery, communications, agentic-commerce and payment interfaces, agent-facing web access, agent-specific provenance, and auditability will determine whether agents can operate safely, interoperably, and with clear accountability. OpenAI is looking for an Agent Standards Manager to lead execution of our external technical standards strategy for a defined set of agent standards workstreams. This role will work closely with Agent Security, Applied and Platform teams, Product, Legal, GRC, Global Affairs, and GTM to turn OpenAI’s technical architecture and controls into credible specifications, protocol profiles, assurance criteria, and implementation guidance—and to bring emerging external requirements back into product and security roadmaps before they become blockers. The positions developed here are technical standards positions, not broad public-policy positions. This is a builder’s role as much as an external-facing role. You will execute a prioritized standards plan, author and negotiate protocols, build coalitions, secure the right internal approvals, and represent OpenAI in assigned technical forums. You will also help create repeatable processes that let the compa

The GTM Strategy & Operations Associate will join a global team driving Datadog’s next phase of growth. We’re interdisciplinary thinkers leveraging diverse business backgrounds in tech, management consulting, investment banking and business development to accelerate Datadog’s global growth. We work directly with Datadog’s most senior leaders to set corporate strategy, improve efficiency across the business, support data-driven decision-making, own complex operations, and more. In this role, you will identify opportunities for revenue growth and design strategic go-to-market (GTM) initiatives by evaluating business tradeoffs and partnering with senior leaders to shape GTM strategy. You will drive key planning processes, including capacity planning and quota planning, optimization and expansion strategies, and KPI design and measurement. Additionally, you will lead critical operational initiatives and long-term strategic projects that improve execution and help build the foundation for the company's continued growth. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you’ll do: Strategic roadmap development: Develop short- and long-term GTM strategies by identifying growth opportunities, setting business priorities, and aligning sales and growth targets. Lead strategic planning initiatives, including headcount and KPI planning, incentive design, and cross-functional projects to improve execution and accelerate revenue growth. Global quota ownership: Own quotas for the global Sales organization – build and maintain quota models, adjust them throughout the year in response to org changes, and drive stakeholder alignment along the way. GTM analysis, reporting, and modeling: Analyze sales and GTM data to identify trends and understand efficiency by channel. Develop data

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team includes External Communications, Internal Communications, and other strategic communications functions. This team’s ethos is to support OpenAI’s mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. About the Role We’re looking for a senior communications leader to shape how OpenAI communicates about cybersecurity. This person will define the global narrative, lead communications for major product, research, and business milestones, and build sustained programs that explain how OpenAI is helping advance cyber defense while managing the risks created by increasingly capable models. The role will connect OpenAI’s work across cybersecurity products and capabilities, responsible deployment, threat intelligence, enterprise security, research, and public policy. You will work closely with Security, Product, Research, Preparedness, Safety, Global Affairs, Go-to-Market, Legal, and Marketing to anticipate opportunities and risks, develop coordinated communications, and build trust with security practitioners, customers, policymakers, and the public. This is both a strategic and hands-on role. The right person will be comfortable defining a long-term communications strategy, building the systems and relationships needed to execute it, and personally leading through major launches, technical disclosures, and fast-moving issues. This role reports to the Head of Communications, Business and is based in San Francisco, CA. We use a hybrid work model of 3 days per week in the office and offer relocation assistance. In this role, you will: Define and lead communications strategy for OpenAI’s cybersecurity work, from global narrative development through launches, research, threat reporting, and sustained storytelling. Build a clear, differentiated story about how OpenAI can

About the Role We’re seeking a Contract Recruiting Coordinator to join our team, focusing on supporting the logistics and coordination of the recruiting efforts for OpenAI. In this role, you will: Act as point of contact for candidates; coordinating, scheduling, and managing interviews as well as travel and accommodation arrangements when needed. Making sure everyone is in the right place at the right time. Use Ashby (our ATS) and relevant recruiting tools to stay organized and help keep our busy team on track. Work with our team to support OpenAI’s recruiting team. This will include supporting multiple functions, cross-training, hosting and scheduling support and completing assigned tasks. Handle high-volume global scheduling of interviews: phone screens, video conferencing, presentations and onsite interviews. Communicate updates to candidates regarding their applicant/interview status as needed. Develop strong candidate and stakeholder relationships (Hiring Managers, Recruiting, etc.) and maintaining effective communication channels. You might thrive in this role if you: Have 2+ years of experience in a fast paced recruiting coordinator position. Are passionate about candidate experience: we see our candidates as our guests, and we are their hosts. It is the coordinator's job to ensure a smooth experience. Are detail-oriented, highly organized, and able to multitask. An excellent communicator, both written and verbal. With an appropriate blend of professionalism and friendliness. Are self-directed with a high sense of urgency while maintaining a meticulous attention to detail. Anticipate possible issues before they arise and effectively problem-solves in advance. This includes independently making quick, educated decisions. Have ability to maintain a high degree of professionalism and a calm demeanor. Are willing to take initiative and have the confidence to keep interviews running on time and hold stakeholders accountable in order to maintain a positive candidat

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe that achieving our goal requires effective engagement with public policy stakeholders and the broader community impacted by AI. Accordingly, our Global Affairs team builds authentic, collaborative relationships with public officials and the broader AI policymaking community to inform and support our shared work in these domains. We ensure that insights from policymakers inform our work and - in collaboration with our colleagues and external stakeholders - seek to further regulation, industry standards, and safe and beneficial development of AI tools. About the Role As a US Congressional Lead on the Global Affairs team, you will help develop strategies and advance OpenAI’s engagement with the U.S. Congress, including developing and managing relationships with House and Senate lawmakers and staff. You will support OpenAI’s U.S. Global Affairs team in meetings, briefings, hearings and other engagements with Congress. You will also facilitate collaboration with civil society and industry partners relevant to Congressional engagement and in alignment with OpenAI’s mission. OpenAI releases industry-leading research and tools. You will face new challenges as the impact of cutting edge generative AI technologies continues to be explored and as the needs of the organization evolve. Day-to-day work may encompass anything from helping to shape strategic initiatives and policy documents to preparing our leaders for engagements with government officials or representing OpenAI in private and public forums. We are looking for a self-directed and creative individual with Capitol Hill experience, experience managing private sector and civil society relationships, plus an understanding of AI-related legislative and regulatory issues and processes. This role is based in Washington, DC and may require frequent travel to participate in meetings and events with k

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: This program is a ten-week internship crafted to provide interns with the opportunity to gain outstanding experience working across a broad spectrum of Freddie Mac’s key capital markets desks. The key focus is to develop future portfolio managers by providing real world training experiences with the goal of learning the full mortgage capital markets life cycle while also providing desk-specific knowledge. Interns will get a chance to learn, be mentored by and work alongside best-in-class professionals on various desks to analyze and support our mission of Making Home Possible. Your placement for the summer will be on a desk that falls within one of these two areas: Front-End: Gain knowledge of how Freddie Mac prices its business through upfront loan pricing, pool securitization and unsecured debt funding through working with one of the front-end capital markets desks Credit Risk: Learning how Freddie Mac manages its credit risk, through rotating on one of the securitized products related desks, including STACR, ACIS, Servicing Capital Markets and Loan Portfolio Management and Structuring We are accepting applications for this position until 10/16/2026. Our Impact: Freddie Mac’s Single Family and Capital Markets Divisions are responsible for handling the ~$3.4 trillion mortgage guarantee and investment portfolios through secondary mortgage market activities such as asset-liability management, loan purchases, servicing transactions, securitization, debt issu

About the Team The Adoption, Innovation, and Transformation team within OpenAI for Government helps government organizations turn OpenAI products into durable capabilities and measurable mission impact. We work alongside public servants to move from initial exploration to confident, responsible, organization-wide use of AI. Our work combines hands-on enablement, adoption strategy, deployment support, community, content, and practical transformation tailored to government missions and operating environments. By translating the potential of OpenAI’s technology into better individual workflows, stronger teams, and improved public services, we help government customers deepen adoption, build lasting organizational capability, and spend more time on mission. About the Role The Enablement Lead, Government is a specialist role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering experiences that support repeatable adoption frameworks, drive sustained activation, expand the breadth and depth of usage, and produce measurable value for government organizations. This role sits at the intersection of enablement, education, adoption, community, content, and customer experience. It blends strong product fluency, instructional design, customer advisory, and a deep understanding of public service. You will lead live workshops, deliver enablement programs, and design adoption interventions for audiences ranging from front-line public servants and technical practitioners to senior government leaders. You will be a trusted guide to government customers, helping them learn, share, teach, celebrate successes, and use AI confidently in their day-to-day work. You will help organizations understand not only what OpenAI’s products can do, but how to apply them safely and effectively while respecting their missions, operating environments, workforce needs, and responsibilities to the public. Su

About the Team OpenAI’s People team is committed to hiring, engaging, and supporting world-class talent to help safely build and deploy universally beneficial Artificial General Intelligence (AGI). The People Operations team is responsible for the systems, data, and operational rigor that underpin every stage of the employee lifecycle. Our work sits at the intersection of employee experience, regulatory compliance, and business velocity — ensuring that as OpenAI scales rapidly and globally, our foundations remain accurate, auditable, and human-centered. This is a high-trust, high-impact function. We partner closely with Finance, Legal, IT, Security, and the broader People team to support growth in a dynamic environment with significant internal and external scrutiny. Operational excellence here is not about process for process’s sake — it is about building durable infrastructure that enables fairness, transparency, and responsible scale. About the Role As Director of People Operations, you will own the core operational infrastructure that enables OpenAI to scale responsibly. This role serves as the operational backbone of the People function, with accountability for data integrity, operational controls, and audit readiness across the systems that support a complex, global workforce, including the operational foundations of recruiting and hiring at scale. You will lead a team responsible for the end-to-end workforce lifecycle, from candidate and hiring operations through onboarding and offboarding, ensuring our people systems, processes, and data are accurate, resilient, and built to scale.In close partnership with Employment Legal and the People Compliance team, you will translate policy and regulatory requirements into scalable, well-controlled operational processes. This role operates with high visibility and close partnership with senior leaders across Finance, Legal, IT, and People, including ownership of SOX-relevant controls and workforce data relied upon by e