Customer Care Executive in United States

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the Role We are looking for customer-focused software engineers to build effective custom software that leverages OpenAI’s APIs to solve real customer problems. As an FDSWE, you will work with our customers and OpenAI Forward Deployed Engineers to design and implement scalable solutions that solve their most difficult problems. You will design abstractions to solve customer problems, and then use them to scale our speed and quality of delivery across all Forward Deployed engagements. You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also work with our Research and Applied Product and Engineering teams to provide insightful customer feedback. This role is based in NYC. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role, you will: Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach. Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments. Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure. Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function. You’ll thrive in this role if

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a dynamic support strategy operator to drive strategic and operational initiatives across OpenAI’s customer support/user operations landscape. In this role, you will work closely with leaders in User Operations and across the company to help scale, mature, and optimize our support operations. Your work will span a range of strategic initiatives aimed at enhancing the customer experience and driving operational excellence, ensuring that our support organization can sustainably scale with the business's growth. You’ll be responsible for deeply understanding our organization and priorities – where we’re at, where we’re going – and will work relentlessly towards planning and executing on our vision to provide best-in-class support. This role is not “creating and executing playbooks”. AI has and will continue to fundamentally change the customer experience and the way we build tools and organizations; this role requires a proactive, strategic planner and executor that can think ten steps ahead, defining the future of customer support at OpenAI and in the world. In this role, you will: Drive the ideation and operationalization of new support systems, processes, and programs. Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and unique organizational objectives Work with product, enginee

About the Team The Support Automation team at OpenAI scales the organization by applying cutting-edge AI models to real-world challenges, automating and enhancing work across the organization. From customer operations to engineering, we develop an ecosystem of automation products that empower our colleagues and drive impact. We're passionate about crafting products that serve those around us, blending rapid prototyping with a focus on long-term quality and reliability. By creating reusable solutions, we create patterns that can be applied across diverse domains within OpenAI. TLDR: this team leverages OpenAI technology to improve OpenAI, and you’ll have the opportunity to leverage the full extent of our tech (both public and pre-released) to accomplish this mission. About the Role We’re looking for a Backend Software Engineer with experience working in ML/LLM-heavy domains to help to design and build an evals infrastructure that measures the quality of OpenAI’s support automation. This is a deeply technical and highly cross-functional role where you’ll build robust systems and backend services that serve as the foundation for how knowledge is created, accessed, and applied across OpenAI. The role will especially focus on working closely with Data Science and Research partners to design and build evals at scale. In this role, you will: Design eval pipelines that are reliable, reproducible, and extendable Build the infrastructure for continuous eval monitoring frameworks (regression/drift monitoring, building robust golden datasets) along with feedback loops that ultimately strengthen support automation Design, build, and maintain backend services and APIs to support intelligent automation and knowledge systems Integrate and structure data across internal platforms, transforming it into formats optimized for use by downstream systems and AI workflows. Collaborate closely with data, research, and engineering teams to integrate OpenAI models into high-leverage workflows

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Marketing team helps deeply understand customer audiences and market dynamics, influence the development of the right products, build sustainable and customer-aligned monetization models, and drive awareness, adoption, and usage across OpenAI’s products and platform. We take a data-driven approach to understand markets, develop monetization strategies, and uncover customer needs that shape product strategy and messaging. We partner closely with Sales, Partnerships, Product, Engineering, Research, Comms, and Design to deliver a cohesive end-to-end customer experience and lead go-to-market efforts for new product launches across channels. About the Role As a Product Marketing Manager, Research & Safety , you will shape how the world understands OpenAI’s frontier research and our approach to developing AI responsibly. You will establish the strategic narrative for some of the company’s most important research themes—including frontier capabilities, safety, preparedness, reasoning, and compute—and translate complex technical work into clear, credible stories for researchers, policymakers, and the broader public, working with cross-functional teams to translate that messaging and reach developers and enterprise. Working closely with Research, Safety Systems, Policy, Communications, and Product teams, you’ll lead the go-to-market strategy and messaging for major research and safety initiatives. You’ll develop narratives that build trust, translating technical concepts into tangible artifacts and messaging, drive industry understanding of emerging evaluation frameworks, and help communicate OpenAI’s unique perspective on responsible frontier AI development. You’ll also identify creative and non-traditional ways to bring these stories to the audiences that matter most. In this role, you will: Establish the strategic narrative f

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the role Forward Deployed Engineers (FDEs) lead complex end-to-end deployments of frontier models in production alongside our most strategic customers. You will own discovery, technical scoping, system design, build, and production rollout, partnering directly with customer engineering and domain teams. You will measure success through production adoption, measurable workflow impact, and eval-driven feedback that changes product and model roadmaps. You’ll work closely with our Product, Research, Partnerships, GRC, Security, and GTM teams. This role is based in Seattle. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role you will Own technical delivery across multiple deployments from first prototype to stable production Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Scope work, sequence delivery, and remove blockers early Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks that others can use Share field feedback that helps Research and Product understand where the models succeed and where they can improve Keep teams moving through clarity and follow-through You might thrive in this role if you Bring 5+ years of engineering or technical deployment experience that includes customer-facing work Have scoped and delivered complex systems in fast-moving or ambiguous environments Write and review production-grade code across frontend and backend using Python, JavaScript, or co

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the Role We are looking for customer-focused software engineers to build effective custom software that leverages OpenAI’s APIs to solve real customer problems. As an FDSWE, you will work with our customers and OpenAI Forward Deployed Engineers to design and implement scalable solutions that solve their most difficult problems. You will design abstractions to solve customer problems, and then use them to scale our speed and quality of delivery across all Forward Deployed engagements. You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also work with our Research and Applied Product and Engineering teams to provide insightful customer feedback. This role is based in Seattle. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role, you will: Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach. Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments. Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure. Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function. You’ll thrive in this rol

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity We are seeking a passionate and highly driven individual to join the Deal Operations team at Postman. The Deal Operations Analyst role reports into the Head of Deal Operations which also reports into Revenue Operations. This role will work collaboratively with the sales, Finance, Legal, Renewals and Orders teams in the deal cycle; quote creation, approvals, order form creation, opportunity maintenance and bookings to comply with Postman policies and processes. The Revenue Operations team is integral to the success of the Sales and Customer Success organizations by helping to drive revenue, renewals and the productivity of the sales and customer success teams. What You’ll Do Create Quotes and Order Forms for sales deals Review Quote approval requests and approve qualified Quotes Process bookings review of customer orders. Assist in the complete order cycle, ensure quality and efficiency through the entire process Support of internal and external customers in regard to order booking and order tracking Address escalation for exception handling regarding booking requests Research discrepancies regarding ARR

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Cloud Partner Solutions Engineering team's mission is to support co-sell objectives with Cloud Service Provider (CSP) partners by driving customer success through use case wins and go-lives, product integration launches, field enablement, and joint marketing campaigns and initiatives. As a Cloud Partner Solutions Engineer, you will own one or more hyperscaler partnerships end-to-end — combining deep technical credibility with the business acumen and program management skills to translate that technical work into measurable partner and customer outcomes. This is not a purely technical role and not a purely functional one: success requires you to be equally comfortable architecting a cross-cloud Iceberg solution with a partner SA team and leading a joint executive business review with cloud partner and Snowflake field leadership. KEY RESPONSIBILITIES: Partner Strategy & GTM Program Ownership • Own the overall joint GTM strategy and execution plan for your assigned cloud partner(s), aligning Snowflake's field priorities with cloud partner co-sell programs and market initiatives. • Build and manage a portfolio of cloud partner product integrations and joint solutions — from business case through launch — ensuring each delivers measurable field and customer value. • Deve

We're looking for an individual to own, evolve, and grow the Team TaylorMade Rewards program across our eCommerce business within our largest market. In this role you will be the program's day-to-day champion — owning commercial execution, shaping strategy, driving member engagement and owning optimization of points while partnering cross-functionally to make loyalty a genuine competitive advantage. This is a high-visibility, high-impact role at the intersection of data, marketing, and customer experience. US Commercial Ownership Own the US Team TaylorMade Rewards program, including earning and redemption mechanics, and member lifecycle strategy in TM’s largest market. Develop and maintain the US loyalty financial model ensuring the loyalty investment drives measurable ROI through repeat purchase rate, LTV, and contribution margin. Drive the commercial evolution — identifying new earn/burn opportunities, partnership integrations (e.g., ID.me, subscriptions), and feature enhancements. Identify and develop early access and exclusive product opportunities for loyalty members — defining eligibility criteria, coordinating with merchandising and product teams on inventory allocation, and ensuring these benefits are clearly communicated and differentiated across member tiers. Commercial Management & Execution Design and execute targeted loyalty campaigns (bonus point events, triple-point promotions, milestone rewards) tied to key product launches, seasonal moments, and tour activations. Own loyalty member automations across email, SMS, and push notifications — including trigger logic, segmentation, and messaging strategy — and track performance against key engagement metrics such as open rate, click-through rate, conversion, and churn reduction to continuously optimize the member lifecycle. Collaborate with the US retention team to build pers

Work Schedule: Thursday through Monday Status: Temp to potential full-time Essential Functions and Key Responsibilities: Maintain focus on the TaylorMade athlete and golf at the center of everything. Leverage passion and position to strategically authenticate TaylorMade stories in the marketplace, bringing the brand and product innovation stories to life across the retail landscape as the local product expert Develop and maintain strong partnerships with approximately 40 off-course retail locations, fostering brand loyalty and ensuring consistent engagement across diverse retail environments. Maintain a high level of product and fitting knowledge to educate retailer associates and fitters to assist customers Deliver engaging training experiences to upskill and inspire retail associates and fitters on TaylorMade’s mission, brand and product innovation Work closely with each retail location to uphold TaylorMade’s visual merchandising standards and deliver an exceptional in-store experience—ensuring the brand is showcased at its best and aligned with customer expectations Engage, communicate and work closely with fellow Brand Ambassadors around the country to effectively understand best practices and foster a passionate community culture Leverage marketplace expertise to develop locally relevant annual and seasonal strategies aligned with greater TaylorMade initiatives Collaborate with sales and marketing leadership by providing weekly insights reports that reflect consumer behaviors, product feedback, competitive activity, and market trends Work a Thursday–Monday schedule (40 hours) tailored to retail demands, with Mondays dedicated to office-based tasks—preparing reports and delivering actionable insights from weekly calls. Performs other related duties

We are seeking a skilled and adaptable Field Applications Engineer to act as a key technical liaison between internal teams and our venue partners. In this role, you will support the deployment, integration, and performance of Topgolf’s custom hardware and electronics products, working closely with our hardware and software engineering teams, product management, quality engineering, and customer support. You will also collaborate directly with venue operations and customer engineering teams to ensure our systems are seamlessly installed, calibrated, and supported in the field. This position also includes generating quick-turn engineering drawings, CAD models, and specifications to help streamline deployment activities and reduce load on core engineering teams—contributing both field insight and technical documentation agility. The ideal candidate thrives in fast-paced, cross-functional environments and is passionate about solving real-world engineering challenges in live venue settings. Job Responsibilities Collaborate with hardware and software engineering teams to ensure successful design validation and deployment of custom hardware solutions at Topgolf venues. Act as a critical conduit between product management, quality engineering, and customer support to integrate field feedback into ongoing product improvements. Partner directly with venue operations and customer engineering teams to install, configure, test, and troubleshoot hardware and system integrations on-site. Support the end-to-end rollout process—from pilot validation to full-scale venue deployment—while maintaining quality and performance expectations. Investigate and resolve system-level issues in field deployments, identifying root causes and working with engineering to develop permanent solutions. Document best practices, common field issues, and integration workflows to improve future deployments and knowledge sh

About the Role We are looking for a Salesforce Administrator to help manage, support, and grow our Salesforce platform. You will work closely with our Salesforce Team and partner with Sales, Marketing, Customer Success, and Operations teams to help translate business needs into scalable CRM solutions. This is a hands-on role supporting overall platform administration and team enablement. Key Responsibilities Manage all aspects of the Salesforce platform including user setup, profiles, roles, permissions, and security settings. Design, build, and maintain custom objects, fields, flows, validation rules, page layouts, and approval processes. Support requirements gathering sessions with business stakeholders, partnering with senior team members to translate needs into scalable solutions. Develop and maintain reports, dashboards, and analytics to support data-driven decision-making across the organization. Manage data quality initiatives including deduplication, data imports/exports, and integrity audits. Evaluate, implement, configure, and manage AppExchange solutions and third-party integrations. Partner with developers and architects on complex customizations and integrations beyond declarative capabilities. Provide training, documentation, and ongoing support to end users and administrators. Stay current on Salesforce releases and proactively identify opportunities to leverage new features. Support production issues during business hours; participate in a rotational on-call schedule alongside senior team members for after-hours escalations. Be willing to work in office 4 days a week. Perform other duties as assigned. Qualifications 3+ years of hands-on Salesforce administration experience. Salesforce Certified Administrator required; Advanced Administrator, Platform App Builder, or addit

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Customer Engineering organization serves as the primary technical interface for our global customers and helps ensure that Micron solutions are seamlessly integrated into next-generation technology platforms. Our team coordinates deep engineering engagements, technical product qualifications, and architecture reviews to secure design wins and grow market share. We are dedicated to providing world-class technical support that accelerates revenue and builds long-term strategic partnerships with our customers. Role Description: The Field Applications Engineer - Associate plays a vital role in achieving the technical achievements needed to launch products. You will be an important member of our field engineering team. In this position, you will oversee many end-to-end technical tasks, including sophisticated product sample deployments, lifecycle management, addressing technical questions, and other customer interactions. You should adopt an "automation-first" approach to actively find ways to improve processes and apply AI-based workflows in daily operations when possible. This role can lead to a full-time FAE career for individuals who achieve the right results. It also requires demonstrating the right skills and behaviors. Example Responsibilities: Coordinate the entire process of tech

Job Title: Desk Officer - Spanish Language Enabled Job Summary: Our Beacon program is seeking a highly experienced Desk Officer, with Spanish language skills, to support our mission to counter global threats. The ideal candidate will have a strong background in intelligence analysis, operations, and counterintelligence, with a focus on supporting complex operations. You will be responsible for providing analytical support to operational personnel, managing, and tracking cases, and conducting research and analysis to inform operational decisions. Requirements: Requires possession of a current/active TS/SCI with Polygraph. Candidates who do not possess this clearance will be disqualified. • Education: A bachelor’s degree in any discipline from an accredited college or university, or equivalent work experience. • At least 7 years of direct customer experience focused on intelligence operations and analysis. • Language Proficiency: Spanish 3+ • Certifications: Relevant professional certifications are preferred. Experience: • Experience supporting complex operations or programs. • Experience working in a fast-paced, dynamic environment. • Experience working in a global or regional context. • Experience in multiple areas, such as countering illicit activities, intelligence analysis, or counterterrorism. Skills: • Research and analysis skills, including open-source research and data analysis. • Excellent interpersonal and organizational skills. • Ability to prioritize competing requirements and manage multiple tasks. • Proficiency with standard office software and databases. • Ability to communicate complex ideas clearly, both verbally and in writing. • Ability to adapt to new tools and technologies. Knowledge: • Knowledge of Intelligence Community operations and best practices. • Understanding of relevant laws

Multimedia Design Specialist (Experienced or Lead) Company: The Boeing Company Boeing Global Services (BGS) has an exciting opportunity for a Multimedia Design Specialist (Experienced or Lead) to support Boeing Defense, Space & Security (BDS) Air Dominance\Phantom Works in one of the listed locations (Hazelwood, MO or Daytona Beach, FL). This role leads the management and development of complex technical illustrations, graphics, animations, and interactive media in support of product support teams. The specialist ensures high-quality and compliant visual content by overseeing the research and analysis of source data, guiding standards and processes, and maintaining an accessible illustration library. Additionally, the role involves project oversight and stakeholder engagement to align deliverables with technical and customer requirements. Ideal candidates have a forward-thinking mindset and the ability to evaluate emerging technologies and tools essential to continually enhance visual support products and services. Position Responsibilities: Manages the image approval process for multiple product support teams Leads conceptualizing, creating, designing, and modifying complex detailed illustrations, graphics, full color animations and interactive electronic media Oversees or leads research and analysis of source data or designs to inform illustration and graphics creation and provides recommendations Consults on illustration and graphics development standards, processes, and procedures for support engineering products and services Oversees maintaining and storing illustration and graphics for accessibility Leads ensuring product compliance