Customer Experience Associate in United States

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Customer Experience & Operations organization is at the heart of how we support the millions of customers, shoppers, and partners who rely on our platform every day. Within that organization, the CX Technology Programs team is responsible for driving the development and deployment of technology solutions that meaningfully improve the support experience at scale. We are looking for a CX Technology Program Manager to join a small, high-impact team working at the intersection of automation, operations, and product execution. This role sits within a team of three — two individual contributors and a people manager — and will play a critical role in bringing structure, coordination, and momentum to an ambitious chatbot automation program. With 14 automations currently in active development across Shopper and Customer support programs and s

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a Technical Program Manager to join our Senior Support Engineering team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams. We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment. This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available. In this role, you will: Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and

About the Team OpenAI's Industrial Compute organization is responsible for planning, delivering, operating, and optimizing the compute infrastructure that powers frontier AI. As OpenAI scales toward becoming an intelligence utility, Industrial Compute coordinates a complex lifecycle spanning infrastructure strategy, capacity planning, provider partnerships, fleet operations, product demand, and financial planning. The organization manages one of the largest and fastest-growing compute footprints in the world, where decisions around capacity allocation, deployment readiness, utilization, reliability, and product demand directly impact product availability, customer experience, and business performance. The Capacity Systems team builds the software platforms, data systems, and automation frameworks that connect these functions into a shared operating model. We transform fragmented planning workflows into scalable systems that enable teams to understand what compute was contracted, delivered, healthy, allocated, and ultimately converted into business and research outcomes. About the Role We are seeking a Capacity Systems Software Engineer to build the platforms and services that power Industrial Compute planning, forecasting, optimization, and operational decision-making. In this role, you will design and develop software systems that connect infrastructure delivery, fleet health, capacity allocation, demand forecasting, deployment readiness, financial planning, and product consumption into a unified system of record. Your work will help OpenAI make better decisions about where compute should be deployed, how capacity should be allocated, and how infrastructure investments translate into business value. You will partner closely with Capacity Planning, Fleet Operations, Infrastructure Engineering, Product, Finance, Supply Chain, and Strategic Sourcing teams to replace spreadsheet-driven workflows with scalable software systems that enable visibility, automation, and dec

Work Flexibility: Field-based Sales Representative – Surgical Technologies (ST) Step into a field-based sales role where you will promote, position, and sell Stryker’s Surgical Technologies portfolio to physicians, surgeons, and healthcare providers across your territory. Lead product evaluations and support procedures in operating room and office-based settings while demonstrating the clinical and economic value of our solutions. As the owner of your territory, you’ll grow existing business, identify new opportunities, build strong customer relationships, and consistently achieve sales goals. You’ll partner closely with your Regional Manager and serve as a trusted clinical and product resource, providing guidance, troubleshooting support, and an exceptional customer experience. ST Product Portfolio: Stryker | Surgical Technologies What You Will Do Drive territory performance by promoting and selling Surgical Technologies products while meeting or exceeding sales objectives. Conduct product evaluations and demonstrations in clinical and procedural environments. Support surgical procedures by providing on-site product expertise, guidance, and troubleshooting. Build and maintain relationships with surgeons, physicians, nurses, healthcare administrators, and purchasing teams. Identify new business opportunities and expand existing accounts within the assigned territory. Educate customers on product features, clinical applications, and economic value through in-services and training programs. Track sales activity, customer interactions, and territory performance using approved business tools and reporting processes. Collaborate with regional leadership to dev

Work Flexibility: Field-based Sales Representative – Surgical Technologies (ST) Step into a field-based sales role where you will promote, position, and sell Stryker’s Surgical Technologies portfolio to physicians, surgeons, and healthcare providers across your territory. Lead product evaluations and support procedures in operating room and office-based settings while demonstrating the clinical and economic value of our solutions. As the owner of your territory, you’ll grow existing business, identify new opportunities, build strong customer relationships, and consistently achieve sales goals. You’ll partner closely with your Regional Manager and serve as a trusted clinical and product resource, providing guidance, troubleshooting support, and an exceptional customer experience. ST Product Portfolio: Stryker | Surgical Technologies What You Will Do Drive territory performance by promoting and selling Surgical Technologies products while meeting or exceeding sales objectives. Conduct product evaluations and demonstrations in clinical and procedural environments. Support surgical procedures by providing on-site product expertise, guidance, and troubleshooting. Build and maintain relationships with surgeons, physicians, nurses, healthcare administrators, and purchasing teams. Identify new business opportunities and expand existing accounts within the assigned territory. Educate customers on product features, clinical applications, and economic value through in-services and training programs. Track sales activity, customer interactions, and territory performance using approved business tools and reporting processes. Collaborate with regional leadership to dev

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The App Messaging Product Manager owns the vision, strategy, roadmap, and performance of app messaging capabilities that support customer engagement across digital channels. This role serves as the primary liaison between business, marketing, technology, and analytics teams, translating customer and business needs into scalable product solutions. The Product Manager drives prioritization, experimentation, measurement frameworks, and continuous optimization to improve engagement, adoption, and customer experience. Success in this role requires strong product leadership, stakeholder management, analytical rigor, and the ability to influence cross-functional teams to deliver high-impact outcomes. Required Qualifications · 5&#43; years of digital product management or ownership, or customer engagement experience. · 5&#43; years of experience defining product strategy, roadmaps, and requirements for customer-facing digital products. · 5&#43; years of experience working in healthcare, retail, loyalty, or customer engagement environments. <sp

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Multi-unit retail operations leader with a passion for developing talent that drives operational excellence resulting in exceptional patient and customer outcomes: Operations – 50% Responsible for the overall retail store operations in assigned district (including Front Store and Pharmacy) to include the following: Develops and executes district business plans and strategies to deliver on all financial measures: o P&L Management o Sales and Script budgets o Inventory Management (Front Store and Pharmacy) o Payroll Management (Front Store and Pharmacy) o Asset Protection and Shrink budget accountabilities Knows the competitive landscape and business trends and uses the information to proactively plan and capitalize on these potential opportunities. Managing Existing Programs/Service Aligns front store and pharmacy teams on new and existing programs and services and execution expectations within the District Responsible for aligning team to deliver on healthcare outcomes and initiatives Communicates District plans and problem solves on store related issues Accountable for creating/leading District culture that ensures differentiated customer experience. Ensures compliance with federal, state and local laws and regulations pertaining to pharmacy Responsible for ensuring compliance with all community responsibility

About the Team Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of AI. With that aim in mind, we are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst our core audiences. We take a data-driven approach to understand our customers' needs and challenges, ensuring that their voices are reflected in product development and messaging. We then partner closely with product, engineering, developer relations, comms, and sales teams to create a cohesive customer experience across all our channels. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies. About the Role We’re looking for a Startup Content Marketing Manager who loves technology and wants to work closely with the founders building new products and companies with OpenAI. At OpenAI, you’ll work inside the company building the models and directly with founders turning those capabilities into new products and companies. You’ll try what they’re building and dig into the ideas, technical choices, and lessons behind their work. You’ll turn those discoveries into founder stories, practical guides, demos, and campaigns that help other builders see what’s possible and imagine what they could create next. This is a high-agency, hands-on individual-contributor role. You’ll own campaigns from the first founder conversation through publication and results. You’ll work with startup customers, ecosystem partners, and colleagues across OpenAI, with room to follow a promising idea, try an unexpected format, and make something founders genuinely want to read, watch, and share. In this role, you will: Build relationships with founders and technical teams, get hands-on with their products, and uncover stories and practical lessons other builders can apply to th

Location Details: Santa Clara, CA At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is an in-office position and you’ll be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. You will work from this office beginning on your first day. Join our team Join GoDaddy's Global IT Support team as a Desktop Support Technician in our Santa Clara office, where you'll be the face of IT for employees who rely on technology to do their best work every day. In this hands-on, 100% on-site role, you'll provide walk-up and escalated technical support, troubleshooting hardware, software, workplace technology, and connectivity issues while delivering an exceptional customer experience.You'll collaborate closely with a globally distributed team of support professionals across North America, EMEA, and APAC, helping resolve both everyday technical requests and high-priority incidents in a fast-paced environment. Success in this role is driven as much by your communication, empathy, and problem-solving skills as your technical knowledge, making it an excellent opportunity for someone who enjoys helping people and learning new technologies.If you're passionate about customer service, curious about how technology works, and looking to grow your career in enterprise IT, we'd love to hear from you. What you'll get to do... Provide front-line technical support to employees by diagnosing and resolving hardware, software, operating system, peripheral, and account-related issues, ensuring minimal disruption to productivity. Manage and prioritize incidents and service requests through the IT ticketing system, taking ownership from initial intake through troubleshooting, resolution, and follow-up communication. Configure, deploy, maintain,

About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the end-to-end flow of commercial transactions from order intake and provisioning through billing, collections, credit risk, accounts receivable operations, and cash application. The team focuses on accuracy, compliance, operational discipline, and a high-quality customer experience. About the Role We are hiring for the Senior Credit & Collections role to support OpenAI's global receivables operations, with a focus on white-glove support for premier and strategic accounts across the U.S. and key regional areas of AR work, including standard operating procedures, payment methods, customer portals, disputes, cash application handoffs, escalations, and emerging go-to-market channels. In this role, you will manage complex customer accounts, guide priority AR workstreams, support credit reviews, and partner cross-functionally with Sales, Customer Success, Billing Operations, Deal Desk, Legal, Accounting, Cash Application, Finance Systems, and external partners. You will help improve cash collections, reduce aging, support responsible credit decisions, and maintain a strong customer experience across sensitive, high-value, and operationally complex relationships. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In This Role, You Will Manage a portfolio of premier, strategic, and high-touch customer accounts across the U.S. and key regional AR work areas, ensuring timely collections, clear communication, and a white-glove customer experience. Support collections coverage across key regional areas of AR work, including payment follow-up, documentation requirements, portal submission workflows, tax or invoicing considerations, dispute coordination, and escalation management. Support new channel success, including marke

About the Team OpenAI’s User Operations team helps customers adopt AI successfully and get exceptional value from our products. We resolve complex issues, provide technical guidance, and partner with Sales, Technical Success, Product, Engineering, Security, and other teams to deliver an excellent customer experience at scale. The Government Support Delivery team serves public-sector customers, including U.S. Government agencies and organizations operating under FedRAMP requirements. We help customers deploy and use OpenAI products reliably while navigating complex technical, security, and compliance needs. About the Role We are looking for an experienced technical support leader to build and lead the team responsible for supporting OpenAI’s government customers. You will set the team’s technical and operational direction, develop talented support engineers, and ensure that complex customer issues are resolved with urgency, sound judgment, and care. Your team will work directly with public-sector customers and partner closely with Product, Engineering, Security, Technical Success, and customer-facing teams. You will turn what the team learns from customer issues into lasting improvements across our products, documentation, tools, and support practices. This is an opportunity to shape a critical support function from the ground up and define how OpenAI delivers trusted, technically excellent support to government customers. This role is based in Washington, D.C. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees. To comply with a U.S. government contract, applicants for this position must be U.S. citizens, U.S. nationals, or U.S. persons (i.e., U.S. lawful permanent residents, refugees, and asylees). This role is based in Washington, DC. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Build and lead a team of highly skille

About the Team The B2B Marketing team contributes to OpenAI's broader mission of ensuring responsible and widespread adoption of artificial intelligence. We are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI's products and platform. We take a data-driven approach to understand our customers' needs and challenges, ensuring that their voices are reflected in product development and messaging. We then partner closely with Product, Engineering, Growth, Sales, Research, Comms, and Design teams to create a cohesive customer experience across all our channels. About the Role We're looking for a senior product marketing leader to own the strategy, narrative, and go-to-market direction for ChatGPT Work. This role will help define how professionals, teams, and organizations put AI to work on meaningful tasks, move from questions to completed work, and adopt new ways of working across their business. You will serve as the senior product marketing owner for ChatGPT Work, shaping the category, setting portfolio priorities, and connecting product innovation to customer understanding, adoption, and growth. Your scope will span the Work experience across surfaces, connected tools, and AI-powered workflows, with a clear focus on the needs of professional users, Business customers, and Enterprise organizations. This is a leadership role for someone who can set strategy, make difficult tradeoffs, and stay close enough to the work to shape the messaging, product decisions, launches, and programs that determine whether customers adopt. You will partner with Product, Growth, Sales, Research, Comms, Creative, and adjacent product marketing teams to build a coherent experience from first discovery through sustained team usage. In this role, you will: Own the ChatGPT Work product marketing strategy: Define the audience, market opportunity, positioning, competitive strategy, and go-to-market priorities across professional users, tea

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Marketing team helps deeply understand customer audiences and market dynamics, influence the development of the right products, build sustainable and customer-aligned monetization models, and drive awareness, adoption, and usage across OpenAI’s products and platform. We take a data-driven approach to understand markets, develop monetization strategies, and uncover customer needs that shape product strategy and messaging. We partner closely with Sales, Partnerships, Product, Engineering, Research, Comms, and Design to deliver a cohesive end-to-end customer experience and lead go-to-market efforts for new product launches across channels. About the Role We are hiring a Head of Enterprise Ads Marketing to define and scale OpenAI’s global marketing strategy for enterprise advertisers, agencies, and strategic brand partners. This leader will own how advertisers understand, evaluate, adopt, and grow with OpenAI’s advertising solutions. This is a highly strategic and hands-on leadership role where you will shape the narratives that position OpenAI as a premium advertising platform for the world’s marketers while building the content, thought leadership, events, and demand programs that drive pipeline and long-term strategic growth. You will partner closely with Sales, Partnerships, Product, Finance, Legal, Communications, Research, and Data Science to help establish OpenAI as a trusted leader in the future of AI-powered advertising. This role is ideally based in San Francisco, CA, with a hybrid schedule of three days per week in the office. In This Role, You Will: Define the end-to-end enterprise advertiser marketing strategy across awareness, consideration, pipeline creation, adoption, expansion, and long-term growth. Develop OpenAI’s enterprise advertising narratives, positioning, and messaging architecture across AI-powered mar

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a dynamic support strategy operator to drive strategic and operational initiatives across OpenAI’s customer support/user operations landscape. In this role, you will work closely with leaders in User Operations and across the company to help scale, mature, and optimize our support operations. Your work will span a range of strategic initiatives aimed at enhancing the customer experience and driving operational excellence, ensuring that our support organization can sustainably scale with the business's growth. You’ll be responsible for deeply understanding our organization and priorities – where we’re at, where we’re going – and will work relentlessly towards planning and executing on our vision to provide best-in-class support. This role is not “creating and executing playbooks”. AI has and will continue to fundamentally change the customer experience and the way we build tools and organizations; this role requires a proactive, strategic planner and executor that can think ten steps ahead, defining the future of customer support at OpenAI and in the world. In this role, you will: Drive the ideation and operationalization of new support systems, processes, and programs. Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and unique organizational objectives Work with product, enginee

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Digital Analytics Senior Analyst, you will work closely with product teams to evolve and improve our digital experiences for customers and patients. You will use your analytical and problem-solving skills to define success metrics and measurement approaches to ensure our digital experiences stay healthy. You will collaborate with other motivated teammates across UX, Customer Experience Management, IT, Site Optimization, Marketing and Merchandising. Required Qualifications 1&#43; years of relevant experience for those in a CVSH leadership program (such as DAP, Leadership development, GMDP, etc.) OR 2&#43; years of relevant experience for others Preferred Qualifications Knowledge of online analytics tools such as Adobe, Coremetrics, Localytics, Webtrends, etc Experience in Tableau/Power BI, SQL (Teradata, Hadoop, Google Cloud Platform, etc.) Experience with highly quantitative analytics Project oriented, pro-active, and self-motivated work style with proven ability to manage effectively multiple projects and changing priorities in an extremely fast paced environment and constantly deliver superior results within given deadlines Strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail Education - Bachelor’