Customer Experience Associate in United States

Field Technical Support Representative Description - This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues. The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships. Responsibilities • Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts. • Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols. • Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs. • Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements. • Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences. • Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed. • Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches. • Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work. • Identifies opportunities for

About the Team Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence With that aim in mind, we are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst our core audiences. We take a data-driven approach to understand our customers' needs and challenges, ensuring that their voices are reflected in product development and messaging. We then partner closely with Product, Engineering, Research, Comms, and Design teams to create a cohesive customer experience across all our channels. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies. About the Role As a Product Marketing Manager for Partner Marketing on the Hardware team, you will help shape the partnership strategy for a new product ecosystem and bring that ecosystem to market with the right partners, programs, and commercial motions. This role calls for a strategic, relationship-oriented marketer who can identify high-potential partners, understand their priorities, and turn shared opportunities into durable, high-impact go-to-market plans. You will work closely with Product, Design, Engineering, Integrated Marketing, Sales, Comms, Finance, Legal, and partner-facing teams to define how first-, second-, and third-party partners participate in our hardware ecosystem. You will lead the marketing and commercial aspects of partnerships, support joint launches, and ensure partner needs are understood internally while OpenAI’s product, brand, and customer experience standards are represented externally. This role reports into the VP of Product Marketing, Hardware, and offers a unique opportunity to build the partner marketing foundation for a new category of AI-powered devices. In this role, you will: Help craft and implement th

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re seeking a Program Manager to lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships. You’ll work closely with Engineering, Product, Support Delivery, and external partners to translate complex technical and business requirements into scalable customer support experiences. This role will help define how we support customers across partner ecosystems, from launch planning and issue-routing workflows to escalation management and ongoing operational improvements. In this role, you will: Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution. Partner closely with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations. Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs. Identify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen the customer experience. Establish clear success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance. Use AI and automation to improve partner-related support workflows and scale operations effectively. You might thrive in this role if you: Have 8+ years of experience

About the Team The B2B Marketing team contributes to OpenAI's broader mission of ensuring responsible and widespread adoption of artificial intelligence. We are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI's products and platform. We take a data-driven approach to understand our customers' needs and challenges, ensuring that their voices are reflected in product development and messaging. We then partner closely with Product, Engineering, Growth, Sales, Research, Comms, and Design teams to create a cohesive customer experience across all our channels. About the Role We're looking for an enterprise Product Marketing Manager to own the administrator and governance experience across ChatGPT Work and Codex. IT administrators, security teams, and deployment owners are often the difference between an AI product being available and an organization actually putting it to work. This role will define how OpenAI earns the trust of the people responsible for approving, deploying, managing, and expanding AI inside their organizations. You will translate a fast-moving set of enterprise capabilities into a clear, practical story covering setup, access, controls, governance, security, usage, and value. You will own the administrator audience as a dedicated product marketing discipline, partnering closely with Product, Security, Sales, Customer Success, Growth, Customer Education, and other Marketing teams. Your job is not simply to announce new features. It is to help administrators understand what has changed, what they can control, how to deploy responsibly, and why expanding access is the right decision for their organization. In this role, you will: Own the IT administrator and governance audience: Build a deep understanding of the needs, decisions, objections, and workflows of workspace administrators, IT leaders, security teams, and enterprise deployment owners. Define the enterprise administration and governance s

Work Flexibility: Hybrid or Onsite Join Stryker’s Global Robotics Customer Care team and support the engineering processes that help maintain and improve service operations for the Mako robotic system and related technologies. This role offers the opportunity to contribute to process development, product lifecycle activities, and continuous improvement initiatives within a regulated medical technology environment. The Process Engineer will support repair, upgrade, and service processes while collaborating across functions to ensure quality, compliance, and operational efficiency. What You Will Do Support new product and process introductions by executing engineering activities and maintaining required documentation in accordance with established development procedures. Lead process and procedure updates related to product launches, product integrations, process improvements, and audit readiness activities. Identify and implement continuous improvement initiatives that enhance service operations, process efficiency, quality, and customer experience metrics. Conduct process investigations, experimental testing, equipment analysis, and validation activities to support repair and upgrade operations. Train service personnel on new processes and procedures while ensuring compliance with quality, safety, and regulated industry requirements. What You Will Need Required: Bachelor’s degree in Engineering or a related technical field. Minimum 0 years of relevant engineering experience. Ability to read and interpret engineering drawings. Working knowledge of geometrical dimensioning and tolerancing (GD&T). Preferred: Minimum 1 year of experience in process engineering, manufacturing engineering, service engineering, or a related field.</

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity: If you seek to bring new, disruptive ideas to the enterprise software market, it is time for your next big challenge. We are looking for a Mid-Enterprise Account Executive to join our extraordinary Mid-Enterprise Sales team. This is a chance to work with a "challenger brand" mentality—offering you the chance to do things you might not have been allowed to do before. You will be crucial in steering where we are headed. This is a remote opportunity, meaning you can forget the daily traffic jams and commute from your bedroom to your home office in moments. However, you won't be isolated; you will be out in the field making things happen across the Northeast region. What You'll Do: Build Relationships Face-to-Face: You will have frequent face-to-face meetings with clients, perfect for someone who thrives in social settings. You will focus on customers within the Northeast region, building genuine connections rather than just sending emails. Enjoy Autonomy and Trust: You will have the freedom to follow your instincts and make your own decisions. We trust you to manage your own schedule, balancing your home office time with necessary travel. Engage at the Highest Levels: You will navigate complex organizations and present to multiple decision-makers, including the "C-Suite," ensuring our value proposition is heard by those who matter most. Drive Market Impact: You will help companies across every size and vertical improve their customer experience and accelerate th

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The Design Systems team creates the visual and interaction foundations that help Vanta deliver coherent, accessible, and high-quality experiences across the product. This team partners across the EPD organization to build the systems, patterns, and practices that enable product teams to move faster while maintaining a high bar for craft and usability. As a Staff Visual Product Designer focused on Design Systems at Vanta, you will shape the visual language of our product and the systems that bring it to life. You will define and evolve scalable patterns across our design and engineering ecosystems, partner closely with product designers and engineers, and help create a cohesive experience for customers navigating complex security and compliance workflows. You’ll combine exceptional visual craft with systems thinking, product judgment, and the ability to influence across teams. What you’ll do as a Staff Visual Product Designer, Design Systems at Vanta: Define and evolve Vanta’s visual design language across product surfaces, creating a cohesive, distinctive, and scalable customer experience. Set a high bar for visual craft across typography, color, layout, iconography, illustration, motion, data visualization, and interaction details. Partner with Design Systems, Product, Engineering, Research, Content Design, and Brand teams to translate customer and business needs into effective system-level solutions. Own and evolve foundational design system elements, including design tokens, component visual states, responsive behavior, theming, density, and platform-specific adaptations. Create reusable patterns and guidance that help produ

About the Team Enterprise Marketing helps the world’s largest organizations understand, adopt, and scale AI. We create programs that bring OpenAI’s products, research, and perspective closer to the priorities, decisions, and work of enterprise customers. Some of the most consequential opportunities cannot be served by adapting an existing campaign, event, or playbook. They require a new model: a way for customers to experience what is possible, learn by doing, and turn insight into action. Our team builds and scales those models across markets. About the Role We are looking for a senior program builder to create differentiated executive and enterprise experiences. You will shape the experience thesis, build and test the first version, and help determine whether the work should become part of a broader repeatable program, remain bespoke, or stop. This role focuses on incubation: developing new experiences, strengthening consequential customer moments, and creating the principles and materials needed for durable ownership. Your initial focus will be helping bring a new flagship, hands-on enterprise customer experience to life in San Francisco, developing new executive and practitioner formats around it, and supporting selected strategic-account interventions where a differentiated approach is needed. This is a senior, hands-on individual-contributor role for a builder who combines customer and commercial judgment with original program design and excellent execution. You will work across Sales, Product Marketing, Product, Research, Solutions, Design, Events, Operations, regional marketing, and executive teams. You will be expected to make clear choices, build directly, and stay close to the work until the model is proven and ready for durable ownership. This role is based in San Francisco. We use a hybrid model of three days in the office each week and offer relocation assistance. Given the nature of the work, periods of more intensive onsite participation are expected

NVIDIA is looking for an experienced software engineer with infrastructure experience to become a senior member of the Cloud Foundations Automation - Development Team. We build and manage the automation ecosystem supporting NVIDIA's GPU Cloud and NVIDIA SuperPod deployments. NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most hard-working and dedicated people on the planet working for us. If you're creative and autonomous, we want to hear from you! What you'll be doing: Developing software to enable efficient network design, deployment and day 2 management. Building product focused software solutions, used by internal and external customers. Helping us as we transform our workflows and organization into a centrally orchestrated configuration management framework, operating at scale across geographies. Owning and driving integrations with various service APIs such as Cloud Service Providers, to automate creation of environments and auto populate data sources in turn. Building on open source software, designing and implementing data structures and UI interfaces to automate processes from equipment purchase to device config generation to deployment to operations. Streamlining deployment mechanisms and life cycle operations Developing modern service architectures around streaming data and event pipelines. Working with infrastructure domain experts on true, zero touch deployment solutions and utilizing best of breed high performance computing management solutions. Be a proactive problem solver, looking out for new opportunities to improve our services and customer experience. Communicate readily with your peers across the organization, b

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE: As a Software Engineer at Baseten, you will own one of the most critical surfaces of our business: pricing, billing, and revenue infrastructure. As we launch more and more products— billing is no longer just operational plumbing. It is a strategic lever for growth. This role will establish clear ownership of billing as a function and create leverage for Finance, Sales, and GTM teams while maintaining a seamless customer experience. RESPONSIBILITIES: Own Baseten’s end-to-end billing and revenue infrastructure, including pricing, invoicing, metering, and reporting foundations. Build and evolve our billing platform and integrations (including Orb), ensuring correctness, auditability, and a high-trust experience for customers and internal teams. Partner closely with Finance, Sales, GTM, and Forward Deployed Engineering to turn real-world workflows into reliable internal tooling and automation (quoting, approvals, renewals, usage reconciliation, revenue reporting). Design systems that scale with new products, packaging, and go-to-market motions, making billing a strategic lever for growth. Drive reliability and operational excellence for revenue-critical workflows: monitoring, alerting, incident response, backfills, and clear runbooks. Lead from the front on high-impact projects: clarify requirements, propose crisp technical approaches, ship iteratively, and raise the bar on quality and velocity. Debug and resolve

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity: If you seek to bring new, disruptive ideas to the enterprise software market, it is time for your next big challenge. We are looking for a Account Executive to join our extraordinary North America Sales team. This is a chance to work with a "challenger brand" mentality—offering you the chance to do things you might not have been allowed to do before. You will be crucial in steering where we are headed. This is a remote opportunity, meaning you can forget the daily traffic jams and commute from your bedroom to your home office in moments. However, you won't be isolated; you will be out in the field making things happen across the Northeast region. What You'll Do: Build Relationships Face-to-Face: You will have frequent face-to-face meetings with clients, perfect for someone who thrives in social settings. You will focus on customers within the East region, building genuine connections rather than just sending emails. Enjoy Autonomy and Trust: You will have the freedom to follow your instincts and make your own decisions. We trust you to manage your own schedule, balancing your home office time with necessary travel. Engage at the Highest Levels: You will navigate complex organisations and present to multiple decision-makers, including the "C-Suite," ensuring our value proposition is heard by those who matter most. Drive Market Impact: You will help companies across every size and vertical improve their customer experience and accelerate their time to market. T

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! If you seek to bring new, disruptive ideas to the enterprise software market, it is time for your next big challenge. We are looking for an Account Executive to join our extraordinary Enterprise Sales team focusing on LATAM Accounts. This is a chance to work with a "challenger brand" mentality—offering you the opportunity to do things you might not have been allowed to do before. You will be crucial in steering where we are headed. This is a remote role, meaning you can forget the daily traffic jams and commute from your bedroom to your home office in moments. However, you won't be isolated; you will be out in the field making things happen. What You'll Do: Build Relationships Face-to-Face: Hold frequent face-to-face meetings with clients—perfect for someone who thrives in social settings. You will focus on building genuine connections rather than just sending emails. Enjoy Autonomy and Trust: Have the freedom to follow your instincts and make your own decisions. We trust you to manage your schedule, balancing your home office time with client visits. Engage at the Highest Levels: Navigate complex organizations and present to multiple decision-makers, including the C-Suite, ensuring our value proposition is heard by key stakeholders. Drive Market Impact: Help companies across every size and vertical improve their customer experience and accelerate their time to market. This Role Requires: Language Proficiency: Fluency in Spanish is required to effectively communicate and

Job Title: Desk Officer - Spanish Language Enabled Job Summary: Our Beacon program is seeking a highly experienced Desk Officer, with Spanish language skills, to support our mission to counter global threats. The ideal candidate will have a strong background in intelligence analysis, operations, and counterintelligence, with a focus on supporting complex operations. You will be responsible for providing analytical support to operational personnel, managing, and tracking cases, and conducting research and analysis to inform operational decisions. Requirements: Requires possession of a current/active TS/SCI with Polygraph. Candidates who do not possess this clearance will be disqualified. • Education: A bachelor’s degree in any discipline from an accredited college or university, or equivalent work experience. • At least 7 years of direct customer experience focused on intelligence operations and analysis. • Language Proficiency: Spanish 3&#43; • Certifications: Relevant professional certifications are preferred. Experience: • Experience supporting complex operations or programs. • Experience working in a fast-paced, dynamic environment. • Experience working in a global or regional context. • Experience in multiple areas, such as countering illicit activities, intelligence analysis, or counterterrorism. Skills: • Research and analysis skills, including open-source research and data analysis. • Excellent interpersonal and organizational skills. • Ability to prioritize competing requirements and manage multiple tasks. • Proficiency with standard office software and databases. • Ability to communicate complex ideas clearly, both verbally and in writing. • Ability to adapt to new tools and technologies. Knowledge: • Knowledge of Intelligence Community operations and best practices. • Understanding of relevant laws

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. As employees in this role with work with many customers based on the East Coast, regularly weekday hours will commence at 6am Pacific. To comply with a U.S. government contract, applicants for this position must be U.

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. As employees in this role with work with many customers based on the East Coast, regularly weekday hours will commence at 6am Pacific. To comply with a U.S. government contract, applicants for this position must be U.