Customer Operations Leader in New York

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Our Sales team combines deep product and industry knowledge and is focused on bringing Plaid to an ever-broadening set of businesses. Our thesis is that every company in financial services, and most specifically the Banks themselves, can benefit from better technology and access to data. We’re building a team to work exclusively with the financial institutions throughout North America to help enable their transformation to deliver incredible digital and consumer experiences to their customers, at the scale and quality needed by the largest banks. Your focus will be on selling into a territory of banks and credit unions, running the full sales cycle and building strong, long-lasting relationships to help them execute on their vision. You'll bring Plaid to banks and credit unions, with a focus on banking and wealth workflows like online account opening, consumer lending, asset and income verification, and fraud prevention. Responsibilities: Identify potential customers and run the end-to-end sales process within our Banking and Wealth segment Build and maintain relationships with Financial Institutions, from executives to product teams and developers; be viewed as a subject matter expert Partner with

Datadog's Application Performance Monitoring (APM) provides deep visibility into the health, performance, and lifecycle of modern distributed applications, tracing requests from end-user devices (web and mobile) through to backend services. Our goal is to help customers detect root causes faster, optimize application performance, and improve resource efficiency at scale. As the Engineering Manager for APM Serverless, you will help define and deliver the end-to-end serverless APM experience, from auto-instrumentation through troubleshooting, and ensure that OpenTelemetry and Datadog-native customers alike have a frictionless and performant journey. You will also lead efforts to expand coverage of cloud-managed services across providers, ensuring customers can seamlessly trace and monitor critical services in all major and emerging cloud environments. We’re looking for an experienced engineering leader who thrives at the intersection of infrastructure and developer experience. You should care about well-designed APIs, observability-first thinking, and building systems that empower other developers. This is a high-leverage role that will influence how developers across the industry understand and instrument their serverless workloads. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Lead a polyglot team of 8-9 engineers and partner closely with Product and Engineering teams across Datadog to deliver industry-leading serverless capabilities that power consistent, scalable, and intuitive instrumentation across languages. Drive a domain that is technically rich: Lambda, Azure Functions, GCP, OTel billing, Rust, durable functions, distributed tracing across managed services. Engineers on this team work

Databases and data stores are at the center of our applications, for legacy applications and modern AI applications alike. Yet most observability and optimization approaches lack a holistic approach or application context. Datadog has been on a mission to revolutionize how databases are operated, flipping what is often seen as a black box of complexity prone to security and performance risks, into a well oiled machine enabling our builders and businesses to move faster and smarter. We’re looking for an experienced product manager passionate about joining this mission to lead this product opportunity. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead ambitious investments that rethink how customers operate and get value from their databases, diving into ambiguity, working with our customers on new models, and shipping new products and changes to existing products. Develop a deep understanding of our customers and their issues, what problems are really behind those issues, and how we can improve how databases are operationalized across SRE teams, DBAs and application developers. Continuously refine your understanding of database management systems and datastores from SQL and OLTP based to NoSQL e.g. AWS RDS, PostgreSQL, SQL Server, MongoDB, MySQL, etc Define, build and launch the next generation of database monitoring and optimization capabilities for our customers Join a talented engineering team with a record of disrupting observability approaches to further the mission of demystifying and optimizing databases using your team’s creativity, alongside your customers’ problems, as a key resource. Collaborate with other Product teams in Datadog to maintain and improve all Datadog products, improve the seamless integration across th

Role Overview We’re looking for a Senior Product Designer with a passion for building platform features that impact UX at a massive scale. As a member of AAA, you’ll work across a breadth of problem spaces on deeply technical topics, such as governance, access, teams, identity, and multi-org UX. You’ll lead design for features that mediate how Datadog’s biggest customers use the platform and manage what their employees can see and do. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do AAA is a highly technical product environment, where designers strive to understand the technical workflows, constraints and opportunities within this domain. As you develop subject matter expertise, you’ll use your influence as a Senior designer to drive the roadmap and vision. Day-to-day, you’ll work closely with your PM and engineering partners to understand customers’ pain points, explore solutions, and build UI that ships. Prototyping in code creates the opportunity to share high-fidelity ideas at early stages, even if the design itself is low-fidelity. Tight feedback loops let your team iterate quickly, building towards an ideal vision for the best possible experience while you ship incremental steps towards that goal. In addition to making the work, you will also share your work with stakeholders at varying levels of seniority, all the way up to executive leadership level. Your crisp context setting and clear description of your solution will help people understand your choices and sell them on your proposal. Your work will up-level the quality bar for what an admin experience can look like. While you’ll leverage Datadog’s design system where it makes sense, you won’t let it prevent broad exploration of different design patterns in the service of finding the optimal solu

Datadog is looking for a resourceful and creative Associate Field Marketing Manager to lead event strategy and execution for Datadog's AI product line across the East and Canada region. This role is ideal for someone who is passionate about AI and developer communities, enjoys getting hands-on with technical audiences, and wants to build a market-leading brand presence for Datadog's AI offerings. As part of the NAMER Field Marketing team, you will own the strategy, planning, and execution of a mix of practitioner-focused events, hands-on workshops, and surround activations at major AI conferences. This role is critical to scaling awareness and adoption of Datadog's AI products, and to building durable relationships with AI customers, prospects, and the broader developer community. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do Own the strategy, planning, and end-to-end execution of AI practitioner events, hands-on workshops, and meetups across the East and Canada Lead surround and off-site activations at major AI conferences (e.g., NVIDIA GTC, Ray Summit, AI Engineer Summit, and similar industry events) to build brand visibility and drive engagement with target audiences Partner with Product Marketing and AI/ML product teams to translate Datadog's AI observability and LLM monitoring capabilities into compelling, technically credible event content Design and continuously improve hands-on workshop curriculum and live demos that showcase Datadog's AI products to practitioners and technical decision-makers Build scalable, repeatable event playbooks and toolkits so programs can be run consistently across multiple markets Manage vendors, venues, budgets, staffing, and on-site logistics, ensuring every event reflects Datadog's brand and delivers a seamles

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craf

About The Weather Company: The Weather Company is the world’s leading weather provider, helping people and businesses make more informed decisions and take action in the face of weather. Together with advanced technology and AI, The Weather Company’s high-volume weather data, insights, advertising, and media solutions across the open web help people, businesses, and brands around the world prepare for and harness the power of weather in a scalable, privacy-forward way. The world’s most accurate forecaster globally, the company reaches hundreds of enterprise clients and more than 360 million monthly active users via its digital properties from The Weather Channel (weather.com) and Weather Underground (wunderground.com). AI is part of how we work: Human judgment, expertise, and creativity remain essential and are amplified by AI. We expect everyone in this role to use AI thoughtfully and proactively to accelerate their performance, improve the quality of their work, and explore new possibilities. We are looking for people who are curious, adaptable, and excited to help shape an AI-enabled culture that delivers better outcomes for our customers and our company. Job brief: We are seeking a Lead of Data Instrumentation & Growth Measurement to serve as the connective tissue between Product (Web, iOS, Android) and Marketing (Lifecycle, Performance Marketing). In this role, you will eliminate data disparity, establish a unified enterprise event taxonomy, manage Server-Driven UI (SDUI) dynamic tracking schemes, and lead incrementality testing to ensure marketing spend is optimized. You will also oversee performance marketing capabilities, configuring Server-Side Tagging (CAPI), Google Tag Manager (GTM), and a targeted GA4 conversion infrastructure. You will partner with product managers, developers, and specialized agency partners to overhaul our Amplitude environment and build transparent attribution pipelines. The impact you'll

About The Weather Company: The Weather Company is the world’s leading weather provider, helping people and businesses make more informed decisions and take action in the face of weather. Together with advanced technology and AI, The Weather Company’s high-volume weather data, insights, advertising, and media solutions across the open web help people, businesses, and brands around the world prepare for and harness the power of weather in a scalable, privacy-forward way. The world’s most accurate forecaster globally, the company reaches hundreds of enterprise clients and more than 360 million monthly active users via its digital properties from The Weather Channel (weather.com) and Weather Underground (wunderground.com). AI is part of how we work: Human judgment, expertise, and creativity remain essential and are amplified by AI. We expect everyone in this role to use AI thoughtfully and proactively to accelerate their performance, improve the quality of their work, and explore new possibilities. We are looking for people who are curious, adaptable, and excited to help shape an AI-enabled culture that delivers better outcomes for our customers and our company. Job brief: The Weather Company reaches hundreds of millions of people through the world's most-used weather apps. We're hiring our first dedicated Growth PM to own how new and existing users discover value — starting with onboarding and activation, then expanding into the habit and retention loops that turn casual weather-checkers into daily users. The impact you'll make: Drive Core Business Metrics: Measurably improve Day 0 (D0) registration and subscription conversion rates across our primary growth funnels. Expand Engagement Touchpoints: Increase notification opt-in rates and drive surface-level engagement through higher widget adoption. Accelerate Experiment Velocity: Scale our experimentation framework to ship more tests per quarter and shorten decision-making cycles. Unify the Cross-Platform Experien

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU Box is transforming how the world works together. Our Enterprise Sales team is expanding, and we’re hiring a high-impact Enterprise Account Executive to drive net-new logo acquisition across the Insurance vertical. This is a hunter role owning a white-space territory—prospecting into large, complex enterprises, building executive relationships, and closing multi-stakeholder, enterprise-wide deals. You’ll shape repeatable Insurance industry go-to-market motions while partnering cross-functionally to help customers securely manage, govern, and collaborate on their most critical content. If you thrive on opening doors, navigating ambiguity, and creating measurable business outcomes, this role offers visibility, growth, and the chance t

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. We are the Fraud Data team within Plaid's Fraud organization. We leverage relationships and activity across Plaid’s network to develop machine learning models that help customers detect and prevent fraud while minimizing friction for legitimate users. Our team owns the full model lifecycle, from data processing and experimentation to feature pipelines, model serving, and monitoring. In this research role, you’ll partner closely with Machine Learning Engineers and Data Scientists to uncover new signals, explore and evaluate innovative modeling approaches, and translate promising research into production-ready solutions that strengthen fraud detection across Plaid’s network. As a Senior Research Scientist, you will lead applied research to develop next-generation fraud detection models across relational graphs, sequential events, images, and video data. You’ll design rigorous experiments and evaluation methodologies that reflect real-world fraud dynamics, while exploring state-of-the-art approaches such as Graph Neural Networks and Transformer-based foundation models. In close partnership with Machine Learning Engineers, you’ll translate promising research into production-ready solu

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. The Data team within Plaid’s Fraud organization builds the machine learning systems that power Plaid’s fraud detection products, leveraging Plaid’s unique network data to identify and stop fraud before it happens. The team owns the full ML lifecycle—from feature pipelines and model training to production serving and monitoring—building reliable, scalable systems that deliver high-quality fraud detection as we grow to support hundreds of customers. As a Senior Machine Learning Engineer, you will own the development of high-performance feature computation and online inference pipelines that power production machine learning systems at scale. You’ll build robust observability, monitoring, and automated debugging capabilities, while leveraging AI-assisted tools to investigate complex system behavior and maintain high reliability. You’ll partner closely with ML Infrastructure, Data Science, and Product teams to execute critical technical initiatives and deliver scalable, high-impact ML solutions. Responsibilities: Build and scale machine learning systems that power a rapidly growing fraud detection product in a fast-paced environment. Solve complex technical challenges at the intersect

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Making data-driven decisions is key to Plaid's culture. To support that, we need to scale our data systems while maintaining correct and complete data. We provide golden datasets and tooling to teams across engineering, product, and business and help them explore our data quickly and safely to get the data insights they need, which ultimately helps Plaid serve our customers more effectively. In addition, Plaid will not be successful if we can't move quickly. We build the data systems and tools that enable everyone at Plaid to be data-driven, making analytics easy, obvious, and proactive across the company. Data Engineers heavily leverage SQL and Python to build data workflows that integrate with our Golang applications. We use tools like DBT, Airflow, Redshift, Atlan, and Retool to orchestrate data pipelines and define workflows. We work with engineers, product managers, business intelligence, data analysts, and many other teams to build Plaid's data strategy and a data-first mindset. You will be in a high impact role that will directly enable business leaders to make faster and more informed business judgements based on the datasets you build. You will have the opportunity to car

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team This role is open to remote candidates located anywhere within the Eastern Time Zone. The Cash Platform team is part of Stripe's Money Movement Services Platform. We manage Stripe's FX and cash positions across the globe, owning two of the most commercially critical problems in our business: delivering the best possible FX trades for our users, and optimizing the cost and routing of cross-border payouts across countries. Stripe recently launched its own in-house bank, enabling near-instant movement of funds across accounts worldwide—and Cash Platform is at the center of bringing that infrastructure to Stripe's products and, increasingly, to our customers. What you'll do You'll work closely with engineering teams across Cash Platform and Money Movement Services, cross-functional partners spanning Legal, Treasury, Financial Crimes, and Sales, and senior stakeholders inside and outside Stripe. You'll define the strategy and roadmap for Stripe's FX and cross-border payout products, drive cost optimization and routing decisions at scale, and help shape the path toward monetizing Stripe's in-house banking infrastructure for users globally. Responsibilities You are expected to: Deeply understand the competitive landscape and define clear benchmarks for where Stripe's FX and cross-border payout products need to be Own the product strategy and roadmap for Cash Platform, balancing near-term cost and performance optimization with longer-term platform m

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. We believe Plaid has the power to be the next-gen Credit Bureau - supporting large scale adoption of cash flow into the credit underwriting process. The Credit Decisioning platform team is responsible for building best-in-class cashflow based insights products that enable lenders to make more holistic lending decisions and empower broader access to Credit products for prospective borrowers. We own the systems and tooling that form the platform to build and serve these insights at huge scale, partnering with our Data partners to release new products yearly. You will be defining the future architecture of Credit insights products and executing against an ambitious product roadmap. You will partner with our Product, Data Science, and Machine Learning team to iterate on and productionize new insights that enable our customers to make more holistic lending decisions. Responsibilities: Leading technical architecture and execution across credit insights products: everything from data fetching and online feature serving for API requests, to offline production pipelines and tooling for model training. Scaling and evolving the architecture through an expected ~100x increase in load from deterministic factors

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. At Snowflake, we empower both enterprises and individuals to reach their full potential. Our culture prioritizes impact, innovation, and collaboration, making Snowflake the ideal place to build ambitious projects, execute quickly, and advance technology — and your career — to the next level. The Role We are seeking a Manager, Applied Field Engineering - AI/ML Product Specialists to lead a high-performing team of Applied Field Engineers within the Applied Field Engineering organization. In this hands-on leadership role, you will manage a team of Applied Field Engineers who specialize in Generative AI, Machine Learning, and Advanced Analytics. You will be responsible for coaching your team through technical sales engagements, driving execution excellence, and ensuring customers successfully activate and consume Snowflake's AI/ML capabilities. You will translate team-level insights into feedback that shapes broader strategy, working closely with your manager and cross-functional partners to align execution with organizational priorities. Responsibilities & Focus Areas: Technical Execution & Consumption Activation: Drive team performance toward Consumption Activation — ensuring customers successfully move workloads into production and realize contracted credit value Coa