Customer Operations Leader in United States

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Workday Engineer - Integrations and Extend Overview The P&C Engineering team designs, develops, and implements technology solutions that improve and engage Mastercard employees across the globe. • Do you enjoy building enterprise applications that solve complex business challenges at global scale? • Do you have a passion for architecting innovative Workday solutions that improve employee experiences? • Do you thrive in environments where modernization, automation, AI, and continuous improvement are strategic priorities? • Can you connect business strategy with technical architecture and guide engineering teams toward the right solution? This role serves as a Lead Integration Engineer, responsible for architecting enterprise applications, modern employee experience, and scalable platform capabilities. You will lead the evolution of Mastercard's Workday platform through Workday Extend, AI, automation, APIs, and modern application development. Role • Lead the architecture, design, development, testing, implementation, documentation, and support of enterprise applications using Workday Extend. • Architect scalable solutions leveraging Workday Extend, Orchestrate, APIs, Studio, Core Connectors, EIBs, and Workday Web Services. • Design reusable application frameworks, s

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Software Engineering Role Overview Mastercard is seeking a Vice President of Engineering to lead the Developer Workbench, a strategic platform designed to deliver a unified, AI-enabled, end-to-end software engineering experience across the enterprise. The Developer Workbench will bring together core engineering products, developer tools, AI-assisted coding capabilities, development environments, testing workflows, deployment pipelines, cloud development experiences, and developer insights into one cohesive platform. This leader will be accountable for transforming the Workbench from a set of disconnected tools and services into a productized developer experience that improves productivity, accelerates onboarding, increases adoption of modern engineering capabilities, and strengthens governance across the software development lifecycle. This is a senior engineering leadership role for a builder, integrator, and enterprise change leader who can operate across product, engineering, architecture, security, finance, learning, and senior technology leadership. ________________________________________ Key Responsibilities Lead the Developer Workbench Engineering Strategy • Define and execute the engineering strategy for the Developer Workbench. • Establish the technical architectu

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer Job Overview: Responsible for the analysis, design, development, testing, and delivery of secure, scalable software solutions. Define requirements for new applications and customization adhering to Mastercard standards, processes, and best practices. Develop, customize, and test applications to integrate to Mastercard specifications. Provide leadership, mentoring, and technical training to other team members. Major Accountabilities • Plan, design, architect, and develop secure, scalable, and maintainable technical solutions and alternatives to meet business requirements in adherence with Mastercard standards, processes, and best practices • Lead day-to-day system development and maintenance activities of the team to meet service level agreements (SLAs) and create solutions with a high level of innovation, cost effectiveness, quality, reliability, and faster time to market. • Accountable for the full systems development life cycle including creating high-quality requirements documents, use cases, designs, and other technical artifacts including but not limited to detailed test strategies, performance benchmarking, release rollout and deployment plans, contingency/back-out plans, feasibility studies, cost and time analysis, and detailed estimates. • Design, develop, test, dep

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Strategic Partnership Sales, Media Solutions Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Job Description Summary We are looking for a professional, thought-leader and hustler to help Mastercard reach more customers through strategic partners focusing on our targeting, measurement, and location insights solutions in the NAM region. The ideal candidate is someone who understands the media and advertising industry very well and knows how to put together smart partnerships around activation, measurement, and analytics solutions. This position is a quota-carrying, revenue-producing role that is responsible for developing and managing channel and alliance partner relationships within the NAM region. The role is responsible for executing our strategy with regional nuances for the entire partner lifecycle; new partner recruitment, partner onboarding,

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Finance Business Partner, A&CS Overview • Mastercard Services provides Consulting and Innovation Services, Insights & Analytics, Managed Services and more to customers around the world. These lines of business are supported by both Sales and Delivery organizations. • The Director will be part of the A&CS Global Finance Team and a strategic value added business partner to the A&CS Delivery team. He or she will provide vision, leadership and innovation while reporting and supporting short term and long term business and financial objectives. • The Director will be responsible for developing and managing relationships in a complex matrix organization with business partners at multiple career levels in the organization • Are you motivated to understand the complexity of a business unit and apply your learnings to identify insights, opportunities and risks, and partner with the Group Executive to achieve the business and financial goals? • Have you ever been part of a matrix global organization where your are the financial lead and driving force of the financials? • Do you enjoy mastering complex puzzles, where there are customers across the globe and you are responsible in understanding them and how they impact the P&L? Role • Planning & Analysis o Finance lead fo

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Technical Program Manager Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. The Digital Solutions Engineering team is responsible for Mastercard’s electronic payment system as well as ensures payments are convenient and secure. The products are primarily focused on authentication, tokenization, fraud prevention, and risk mitigation across all payment channels as well as all stakeholders, issuers, acquirers, merchants, processors, and consumers. The key objectives of the solutions are to prove identity, reduce abandonments, reduce fraud, increase approval rates, and secure the payments ecosystem. We are hiring a Lead Technical Program Manager (TPM) as part of the Authenticatio

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Software Engineering About the Role This is an exciting opportunity to join Mastercard's global credit card authorization program. We facilitate billions of transactions among issuers, acquirers, and service providers worldwide. We are looking for a strong software engineering people leader to build advanced technologies and applications that revolutionize payments. As a Software Engineering Manager, you will lead a cross-functional team while helping shape the strategic direction of critical payment systems. You will be responsible for driving engineering excellence across software design, development, testing, security, performance, operability, and delivery, ensuring solutions are scalable, resilient, and aligned with Mastercard's enterprise objectives. Role As a Software Engineering People Manager, you will: Team Leadership & Development • Serve as a servant leader for a cross-functional engineering team including Software Engineers, Technical Program Managers, and Product Manager-Technical roles. • Recruit, develop, and retain top engineering talent, ensuring a high-performing and diverse team. • Coach and mentor engineers, helping them grow technical expertise, leadership capabilities, and business acumen. • Conduct performance reviews, career dev

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Corporate Treasury Overview Mastercard is looking for a Manager, FX Trading & Strategy to join the New York City office and oversee daily FX trading, risk management and support the implementation of new processes and procedures. The responsibilities for this role include: • Develop new foreign exchange capabilities to support business initiatives involving cross-border payments • Define FX desk workflows, policies, procedures, and implement a high level of automation • Execute the company’s foreign exchange risk management program and strategies • Monitor FX trade executions and open positions • Measure FX risk according to company policy and report exposures to senior management • Analyze approaches to optimize risk management • Onboard trading partners • Identify requirements to trade exotic currencies • Support the testing of FX risk management, quoting, and trading systems • Communicate relevant news, market events, and FX system behavior to team members • Analyze market trends (liquidity, spreads, volatility, etc.) for the business • Evaluate business cases for incremental revenue opportunities related to foreign exchange transactions and support the business with project-based FX analysis • Contribute to all aspects of the trading desk activities incl

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Partnership Sales Manager, Data and Media Solutions Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Job Description Summary We are looking for a professional, thought leader and hustler to help Mastercard reach more customers through strategic partners focusing on our targeting, measurement, and location insights solutions in the NAM region. The ideal candidate is someone who understands the media and advertising industry very well and knows how to put together smart partnerships around activation, measurement, and analytics solutions. This position is a quota-carrying, revenue-producing role that is responsible for developing and managing channel and alliance partner relationships within the NAM region. The role is responsible for executing our strategy with regional nuances for the entire partner lifecycle; new partner recruitment, partner onboarding, p

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Supplier Enablement Role Summary The Sr. Manager, Supplier Enablement – Issuer Management & Analytics will lead issuer campaign management and analytics to drive commercial card volume growth and optimize supplier enablement performance. This role is accountable for managing issuer and third-party provider relationships, overseeing supplier enablement campaigns, and leveraging data and analytics to identify growth, optimization, and volume realization opportunities. The role operates at the intersection of issuer management, supplier enablement, campaign execution, and data-driven strategy. Key Responsibilities Issuer Management • Partner closely with issuers and account management teams to drive B2B volume growth through supplier enablement campaigns. • Manage relationships with third-party supplier enablement providers to ensure issuer campaigns are executed effectively, efficiently, and against agreed objectives. • Develop quarterly issuer performance reports highlighting high-growth, declining, and at-risk suppliers and identifying opportunities for further activation. • Lead biweekly and monthly issuer and provider reviews to assess pipeline opportunities, campaign performance, volume realization, and key trends. • Perform targeted analysis to identify and leverage successfully valid

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Specialist Sales Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient (DQ) drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Across North America (U.S. & Canada), Small, and Medium Businesses (SMEs) are essential to economic growth, contributing significantly to employment and GDP. However, small businesses often face payment inefficiencies, relying on manual, cash, and check-based transactions that limit growth and financial access. Mastercard is dedicated to enabling businesses to grow and thrive in a digital-first economy. Our rallying cry is “Empowering Every Business, Everywhere”—this segment is central to Mastercard’s growth strategy, given its importance in the payments ecosystem as both payers and

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary VP, Advertiser Sales Lead VP, Commerce Media Advertiser Sales Lead, North America ABOUT MASTERCARD SERVICES Mastercard Services is a key differentiator for Mastercard, providing cutting-edge solutions that help our customers achieve their objectives. Centered on data-driven technologies and innovation, our services include payments-focused consulting, loyalty and marketing programs, data-driven platforms, and cybersecurity solutions. ABOUT THE CONSUMER ACQUISITION & ENGAGEMENT ORGANIZATION Sitting within the Services umbrella, Mastercard Consumer Acquisition and Engagement solutions bring consumer and cardholder engagement to the next level. We deliver better outcomes through personalized, relevant experiences and rewards. Our suite of solutions provides businesses with a sophisticated infrastructure that integrates data and technology across the consumer journey. This role focuses on Mastercard Commerce Media (MCM), our commerce media network and advertising solutions business. MCM combines Mastercard's differentiated commerce signals with a closed-loop measurement framework and media activation capabilities to help advertisers drive measurable performance and best-in-class returns. The VP, Commerce Media Advertiser Sales will focus exclusively on the demand side of the MCM busine

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Finance Business Partner Overview: Mastercard's Technology (TECH) Business Unit operates the company's integrated global payments processing network. TECH uses its expertise to make payments safe, simple, and smart. The TECH Finance team provides financial guidance, analysis, planning, and governance support that enables business leaders to make informed decisions while ensuring compliance with financial reporting requirements. As part of the Software Capitalization team, this role offers a unique opportunity to support Mastercard's internally developed software portfolio and manage the end-to-end software capitalization lifecycle. This includes partnering with stakeholders across Technology, Finance, and Controllership to evaluate technology initiatives, support capitalization decisions, and ensure compliance with Mastercard policy and applicable accounting guidance, including ASC 350-40. The team is also responsible for forecasting and budgeting capitalization-related costs, analyzing actual results against plan, identifying financial risks and opportunities, and providing insights to leadership. Success in this role requires strong analytical skills, collaboration across diverse teams, and the ability to understand both financial concepts and evolving technology initiatives. This role is design

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management - Data Provider Solutions (Open Finance) Overview Empowering consumers and businesses to harness the power of their data through Open Finance, Mastercard is helping shape the future of how financial data is shared, accessed, and transformed into value. The Data Access team is responsible for the connectivity that fuels this system — building and growing the partnerships, platforms, and capabilities that power Mastercard Open Finance, working across financial institutions, fintechs, digital banking providers, technology partners, and industry organizations. Within Data Access, the Data Provider Solutions (DPS) team represents the voice of the data provider. We help financial institutions strengthen connectivity, improve data quality, gain greater visibility and control, and unlock new sources of value from their participation in the Open Finance ecosystem. Our team sits at the intersection of connectivity, data, product innovation, and commercial strategy, helping shape the future of how providers engage with Open Finance. As a Product Manager, you will play a critical role in building and evolving the data assets, APIs, and intelligence capabilities that power provider experiences across Mastercard Open Finance. You will own strategic products and platforms, pa

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Principal Software Engineer Principal Software Engineer Position Overview The Principal Software Engineer is a senior individual contributor within Architecture & Technology (A&T), responsible for driving enterprise engineering strategy, architecture standards, and technology excellence across Mastercard. This role provides deep technical leadership across distributed systems, cloud-native platforms, resiliency, observability, and software engineering practices while influencing technology direction across multiple teams and domains. The Principal Engineer partners with senior engineering leaders, architects, and platform organizations to define architectural standards, establish reusable patterns, and guide critical technology decisions. Through technical expertise, thought leadership, and cross-functional influence, this role helps teams build secure, scalable, reliable, and operationally excellent solutions that align with Mastercard's long-term engineering strategy. Role • Provide technical leadership and architectural guidance across multiple engineering organizations, driving consistent adoption of engineering standards, best practices, and enterprise technology patterns. • Partner with platform CTOs, architects, and engineering leaders to evaluate technology investments, transformation initi