Engineering Maintenance Lead in United States

About the Team The Consumer Products team at OpenAI builds end-to-end hardware and software systems that bring AI into the physical world. We work at the intersection of custom silicon, embedded systems, operating systems, and cloud services to deliver reliable, production-ready devices at scale. Within Consumer Products, the camera stack is a critical sensing component. The team partners closely with electrical engineering, silicon vendors, systems, and higher-level perception and product teams to bring up new hardware, stabilize capture pipelines, and ensure camera systems are robust, debuggable, and ready for real-world deployment. This work spans early prototypes through production, with a strong emphasis on correctness, repeatability, and long-term reliability. About the Role As a Camera Firmware Engineer, you will own low-level camera enablement on custom hardware—from early board bring-up through stable production capture. You will develop and maintain the firmware and software that makes camera sensors reliable, controllable, and debuggable, forming the foundation for higher-level camera pipelines and product features. This role is highly hands-on and systems-oriented. You will work close to the hardware, diagnose real-world timing and integration issues, and build tooling that accelerates iteration across the entire camera stack. This role is based in San Francisco, CA. We follow a hybrid work model with four days per week in the office and offer relocation assistance to new employees. In This Role, You Will Bring up new camera sensors and modules on prototype and production boards, including link stability, sensor control, and correct power, reset, and clock sequencing. Develop and maintain low-level camera software, including sensor drivers, board configuration, and camera subsystem integration across hardware revisions. Enable and validate core capture paths for development and production, including RAW capture for debugging, still capture, and hardware-

About the Team The ChatGPT Learning team focuses on building the next generation of learning experiences inside ChatGPT. Learning is already one of the largest consumer use cases on the platform, with millions of people each week using ChatGPT to understand concepts, practice skills, and get unstuck while learning. Our goal is to evolve ChatGPT from a place people go for one-off answers into a platform that helps people learn, grow, and make progress over time. We are exploring how AI can expand access to powerful learning tools for people everywhere—helping individuals better understand the world, build new skills, and pursue their goals. This team sits at the intersection of product engineering, design, AI research, and education, working to bring powerful learning experiences to a global audience. About the Role As a Full Stack Engineer on the ChatGPT Learning team, you will help design and build new product experiences that enable millions of people to learn with ChatGPT. You’ll work across the stack—from user-facing interfaces to backend services—to ship product features that make learning more intuitive, engaging, and effective. You’ll collaborate closely with researchers and platform teams to bring cutting-edge model capabilities into real-world products, helping translate advances in AI into experiences that people can use every day. We’re looking for engineers who enjoy building polished product experiences, operating with high ownership, and solving ambiguous problems that sit at the intersection of AI research and consumer software. This role is based in San Francisco or New York City. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. What You’ll Do Build end-to-end product experiences that help people learn with ChatGPT. Design and implement new multimodal capabilities that bring text, images, voice, and interactive interfaces into learning workflows. Develop scalable backend services and APIs t

Location: San Francisco, CA (Hybrid: 4 days onsite/week). Relocation assistance available. About the Team: We build foundational platform software that enables reliable, secure, and performant products. The team works across system layers and partners closely with adjacent engineering groups to deliver robust capabilities from concept through launch. About the Role: We’re seeking a System Software Engineer to design, implement, and debug core platform components and the pipelines that build and update system images. You’ll work across operating system layers, focusing on performance, security, and deep system debugging to ship production‑grade systems. In this role, you will: Design, implement, and debug system‑level components and services across kernel and user space. Configure and maintain OS platform services (init, services, networking, security policies) and related tooling. Build and operate image and update pipelines, ensuring reliability, reproducibility, and rollback safety. Instrument and analyze performance using profiling and tracing; optimize CPU, memory, I/O, and power usage. Own platform observability and reliability: logging, crash capture, watchdogs, and diagnostics. Collaborate with cross‑functional teams to define interfaces and deliver end‑to‑end features. Establish strong engineering practices: code review, CI, reproducible builds, and release management. Partner with external suppliers to support builds and deployments. You might thrive in this role if you: Have shipped production systems software on modern operating systems. Are proficient in C/C++ and a scripting language, and comfortable with OS internals (concurrency, memory management, filesystems, networking, power management). Bring strong systems debugging skills using debuggers, tracers, profilers, and logs across kernel/user‑space boundaries. Understand configuration of platform services and interfaces, and can translate requirements into stable, well‑documented APIs. Are fluent in u

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospect

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospect

About the Team: The OpenAI API team builds the foundation that enables every developer to harness OpenAI’s models safely, reliably, and at scale. Our mission is to make it effortless for any developer to build transformative products with OpenAI’s models. We’re responsible for the infrastructure and product layers that allow millions of developers to integrate our models, fine-tune behavior, manage data, and deliver experiences to their users. We collaborate deeply across product, research, and engineering teams to drive innovation at the model layer and then directly translate that into value for customers. About the Role: As the Agents Product Manager for the API team, you'll be at the forefront of defining and guiding the future of how developers build agentic applications on top of our AI models. You’ll set clear priorities and drive impactful improvements to model capabilities, balancing user needs, safety considerations, and technical innovation. This role is perfect for a proactive, technically adept PM who thrives on solving challenging, ambiguous problems through structured product thinking and close collaboration with customers, engineers, and researchers. This position is based in San Francisco, CA, with relocation assistance available. In this role, you will: Deeply understand problems faced by agent builders and identify opportunities where our products and models can make building agents faster, more intuitive, more reliable, and more powerful. Define strategic priorities and roadmap for improving agentic infrastructure for API users, focusing on user outcomes and emerging capabilities. Partner with research and engineering teams at a technical level to translate those priorities into developer products and features (SDKs, APIs, and more). Deliver quickly while maintaining a high bar for product quality and user experience. You might thrive in this role if you: Have 5+ years of product management or related industry experience. Proven track record of b

About the Team The OpenAI Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the constraints of physical systems to improve peoples’ lives. About the Role OpenAI Robotics depends on high-quality real-world robot data from a large, live operational environment. That environment has many deployed workcells, changing configurations, and little tolerance for downtime. We are seeking a Field Engineer to help keep that environment running well. You will own the day-to-day technical health of robotic workcells used in ongoing data acquisition operations, diagnose and resolve failures across hardware and software, and build the practical tools, documentation, and support workflows that make operators and technicians more effective. The work is close to the floor, close to the failure modes, and close to the research impact. This role sits at the intersection of software, robotics hardware, and live operations. The best people in it are practical, technically sharp, calm under pressure, and motivated by making real systems work reliably at scale. This role will be based in San Francisco, CA 5 days per week and offer relocation assistance to new employees. In this role, you will: Serve as an engineering owner for keeping a fleet of robotic workcells online in daily operation. Diagnose, fix, mitigate, or escalate issues spanning mechanics, electronics, controls, software interfaces, logs, and configuration. Partner closely with technicians, operators, and engineering teams to improve scalable fleet support processes. Build or spec lightweight hardware and software tools that improve monitoring, diagnostics, recovery, and handoffs. Create documentation, SOPs, and diagnostic playbooks that turn en

About the Team With Codex we’re building an AI software engineer. One that you can pair with, delegate to, or even ask to take on future tasks proactively. Our team is a fast-moving group within OpenAI, bringing together research, engineering, design, and product. We iteratively build the Codex agent harness and product to get the most out of the model, and we iteratively train the model to be great at complex software engineering tasks. The Codex team is responsible for building state-of-the-art AI systems that can write code, reason about software, and act as intelligent agents for developers and non-developers alike. We operate across research, engineering, product, and infrastructure; owning the full lifecycle of experimentation, deployment, and iteration on novel coding capabilities. Codex Enterprise builds the ecosystem building blocks, discovery surfaces, and enterprise capabilities that help Codex spread across developers, teams, and organizations worldwide. It is a cross-cutting team that works across the stack to build both delightful product experiences and fundamental platform capabilities. Its customers range from individual developers and small teams to large enterprises, and our mission is critical to achieving the vision of Codex as a proactive teammate. About the Role As we grow, we’re focused on turning Codex from a powerful individual tool into a production-grade teammate for entire organizations. You will work across internal OpenAI teams and external customers, from fast-moving startups to large enterprises, to make it possible to deploy, operate, and trust Codex in increasingly demanding real-world environments. As Codex’s consumer adoption accelerates, enterprise demand is growing just as quickly, and there is also increasing opportunity to expand Codex through ecosystem capabilities that unlock new workflows, integrations, and discovery. This team helps turn messy, real-world team requirements into robust, repeatable, and scalable product and

About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI’s breakneck shipping cadence and growth – and the expectation that it will only accelerate – our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI. About the Role As a Support Vendor Manager, you will own the health, performance, and long-term scalability of multiple support partner and vendor relationships. This is a vendor leadership role first and foremost: you will drive commercial and operational accountability (SLAs, QBRs, escalation paths, remediation plans), while also building the operating model that enables support to scale without linear headcount growth. You’ll collaborate closely with User Operations teams (e.g., Trust & Safety, Fraud & Risk), Systems/Tooling, Data partners, and Product/PM stakeholders as we launch new workflow and launch and scale new programs. You’ll be responsible for: End-to-end vendor leadership: Own day-to-day oversight, relationship health, and executive-level accountability for multiple support vendors/BPOs. Performance management & remediation: Define and manage SLA/KPI performance expectations, run WBRs/QBRs, identify performance gaps, and drive structured turnaround plans with clear owners and timelines. Escalation and risk management: Serve as the primary escalation point for vendor issues, including incident response, surge events, quality regress

About the Team The Codex team is responsible for building state-of-the-art AI systems that can write code, reason about software, and act as intelligent agents for developers and non-developers alike. Our mission is to push the frontier of code generation and agentic reasoning, and deploy these capabilities in real-world products such as ChatGPT and the API, as well as in next-generation tools specifically designed for agentic coding. We operate across research, engineering, product, and infrastructure—owning the full lifecycle of experimentation, deployment, and iteration on novel coding capabilities. About the Role As a Performance & Systems Engineer on the Codex team, you will be responsible for whole-system optimization across a complex, evolving stack. Codex spans LLM inference, cloud orchestration, agentic work management, and multiple product surfaces. Your job will be to identify and land high-leverage changes—across infrastructure, modeling, and product layers—that make Codex agents significantly faster and cheaper to serve. We’re looking for generalists who thrive in ambiguity and love chasing performance bottlenecks to ground. This is a high-ownership role where your work will directly improve the experience of millions of users. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Hunt down and address inefficiencies across the Codex system stack, from agent behavior to LLM inference to container orchestration, and beyond. Build tooling to measure, profile, and optimize system performance at scale. Collaborate with researchers and engineers to land high-ROI changes that improve latency and cost. You might thrive in this role if you: Have experience operating across both ML systems and cloud infrastructure. Enjoy diving into messy, ambiguous problems and emerging with clear wins. Think holistically about performance, balancing spee

About the Role We are seeking a Cloud Infrastructure Engineer to help design and evolve the platforms that power OpenAI’s products. In this role, you will be a hands-on technical leader, driving the architecture, scalability, reliability, and security of critical infrastructure systems. You will help define how we build and operate infrastructure at the next order of magnitude, while influencing technical direction across teams. This role is both deeply technical and highly strategic, requiring strong ownership, sound judgment, and the ability to partner effectively across engineering, product, and research organizations. In this role, you will: Design and build scalable, reliable, and secure infrastructure platforms that power OpenAI products Evolve cloud infrastructure abstractions that enable rapid product development across teams Architect systems to support significant growth, performance, and operational complexity Improve server orchestration, networking, distributed systems reliability, and infrastructure security posture Influence technical direction and infrastructure strategy across multiple teams Partner closely with product, research, and engineering teams to align infrastructure with evolving needs Own operational excellence, including participation in on-call rotations, incident response, and production readiness Mentor engineers and raise the overall technical bar of the organization Contribute to a culture of high ownership, low ego, and thoughtful collaboration You might thrive in this role if you: 8+ years of experience building and operating large-scale infrastructure systems Deep expertise in Kubernetes and container orchestration at scale Strong experience designing cloud abstractions and platform infrastructure (AWS, GCP, Azure, or similar) Proven track record of leading complex technical initiatives across teams Experience operating highly reliable, secure, and scalable distributed systems Security engineering experience or security backgroun

About The Team Our mission is to bring OpenAI products to life for every customer. Demo Experience equips customer-facing teams with the experiences, systems, and confidence to make frontier capabilities tangible, relevant, and trustworthy. OpenAI’s products and customer needs are evolving rapidly. Demo Experience closes the gap between a frontier capability and a credible customer experience—making new capabilities understandable, demonstrable, and reusable quickly at scale. Working across Product, Engineering, Marketing, Operations, and GTM, we turn recurring customer needs into reusable capabilities and raise the standard for every customer conversation. About The Role Demo Experience Engineers work at the intersection of product engineering, technical storytelling, and GTM execution. You will own ambiguous, high-leverage problems end to end—from building agentic prototypes to creating the infrastructure and self-service tools that make them reliable and reusable. Your work will help customer-facing teams move faster, reduce avoidable failures, and translate frontier product capabilities into clear customer value. You will also turn recurring patterns from customer-facing work into product feedback, launch-readiness improvements, and scalable systems. Success in this role means teams can demonstrate new capabilities sooner and with greater confidence. Recurring requests become reusable capabilities instead of one-off work. Demo experiences are accurate, reliable, and safe. Insights from customer-facing work improve product and readiness decisions. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In This Role, You Will Own end-to-end demo readiness for new and priority product capabilities, including environments, integrations, synthetic data, evaluations, reliability checks, and fallback paths. Build compelling prototypes, LLM agents, and reference flows that mak

About the Team The Personalization-Memory team, within OpenAI's broader Personal AGI organization, is focused on developing agents that can learn from prior interactions in order to become more helpful and efficient over time. We build general-purpose memory and personalization capabilities that transfer across ChatGPT and other agentic products, and we collaborate with applied engineering on the product surfaces that allow users to interact with memory. About the Role As a Research Engineer / Research Scientist on the Personalization-Memory team, your work will span memory architecture, post-training, and developing long-horizon tasks for training and evaluations. We're looking for individuals who have a background in reinforcement learning research, are able to iterate quickly, and who can convert scientific rigor and long-term research into realized product impact. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own and pursue a research agenda for improving long-horizon memory and personalization in frontier models. Build robust evaluations for tracking modeling improvements. Design, implement, test, and debug code across our research stack. Collaborate closely with the research and product teams to influence the shape of technical solutions in the product. You might thrive in this role if you: Love being on the cutting edge of RL and frontier model research. Value principled approaches and research craftsmanship. Are passionate about long-horizon tasks, memory, and turning your research into product impact. Are comfortable diving into a large ML codebase to debug. Thrive in a fast-paced, dynamic, and technically complex environment. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI syst

About the Role As a Director, Compute & Infrastructure FP&A, you will own and drive the monthly forecasting process for the Compute & Infrastructure org by partnering with various stakeholders across Finance, Accounting, Tax and Engineering. You will play a critical role in planning and forecasting the company’s largest and most complex cost center ( Compute & Infrastructure ). You will collaborate cross-functionally to develop long-range infrastructure investment plans, evaluate build vs. buy decisions, and ensure capital is deployed efficiently to support rapid growth. You will also provide strategic financial guidance through scenario modeling, ROI analysis, and performance tracking, enabling leadership to make high-stakes decisions under uncertainty. What You’ll Do Own compute financial planning & Forecasting. Build and manage consolidation models for GPU/CPU capacity, storage, networking, and data center investments. Translate infrastructure roadmaps into short- and long-term financial forecasts (LRP, annual planning) Coordinate closely with Corporate FP&A on timelines and process Present insights on a monthly basis to senior management. Drive infrastructure investment decisions. Evaluate build vs. buy, vendor vs. owned infrastructure, and capacity allocation tradeoffs. Develop frameworks for investment trade-offs to guide executive decision making. Build scalable tooling & reporting. Implement stakeholder-facing dashboards to track compute spend, utilization, and efficiency metrics. Improve visibility into unit economics (e.g., cost per training run, cost per inference, cost per customer). Drive forecasting accuracy & accountability. Lead budget vs. actual analysis for compute and infrastructure spend. Identify key cost drivers (utilization, pricing, efficiency gains) and reduce forecast variance. Support close & financial reporting. Partner with Accounting to ensure accurate classification of infrastructure spend (OpEx vs C

About the team OpenAI’s Education team is building products and experiences that help learners, educators, and institutions benefit from AI in ways that are rigorous, useful, and grounded in real learning outcomes. The work spans both consumer and B2B education, with close collaboration across engineering, learning science, design, data, and research. This team sits in a highly strategic investment area for OpenAI, with strong opportunities to shape how product ideas flow across consumer and institution-facing experiences. Some of our recent work: New Education Plugins for ChatGPT Work and Codex New tools for understanding AI and learning outcomes Education for countries Advancements in higher education Early product work - Introducing Study Mode About the role We’re looking for a product-minded Full Stack Engineer to help build OpenAI’s education products from the ground up. You’ll own end-to-end development across the stack, from early concepting and prototyping through production launch and iteration. This is an opportunity to work on a highly strategic, early-stage product area where engineering judgment, product sense, and customer empathy all matter. You’ll partner closely with leaders across the education org, including learning scientists, researchers, designers, and cross-functional partners, to turn emerging ideas into durable product experiences for schools, universities, and other education stakeholders. In this role, you will: Build and ship product experiences across the full stack for OpenAI’s education offerings Own projects end-to-end, from ideation and technical design through implementation, launch, and iteration Work closely with learning scientists and researchers to translate learning goals and evidence into product decisions Collaborate with design, data, and cross-functional partners to build thoughtful, high-quality user experiences Help define the engineering foundation for a growing education pod, including patterns, systems, and technical