Operations Support Senior Analyst in United States

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Chief Business Officer (CBO) organization drives Airbnb's growth and expansion around the world — commercializing our new and existing businesses and executing our global strategy in the market. The Global Markets team sits within CBO and makes sure Airbnb is locally relevant everywhere we operate, helping regions plan and execute growth across supply, demand, and the surfaces our communities use. Local growth levers are one of the fastest-growing parts of that toolkit — guest incentives, host-funded promotions, engagement and CRM, country partnerships, and promotional merchandising. Over the past year we've taken these from pilots to scaled programs including incentives, host-funded promotions and promotional-merchandising. That momentum has outpaced our operating model — execution is spread across regional pods, central growth marketing, product, merchandising, and finance, with parallel roadmaps and no single source of truth. We're building a dedicated program management capability to bring it all together, and we want you at the center of it. The difference you will make: This role requires candidates to be based in San Francisco. This role is not expected to be eligible for relocation support. As the Program Operations Lead for Growth Levers, you own the operating system that turns our fast-growing portfolio of levers into coordinated, on-time execution. You bring incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising onto one roadmap, one source of truth, and one operating rhythm — so that product, growth marketing, merchandising, finance,

About the team OpenAI's mission is to ensure that artificial general intelligence benefits all of humanity. In support of that mission, the ChatGPT Ads team is building advertising products that help businesses reach customers in useful, trusted, and responsible ways. The Ads Strategy, Planning, and Operations team is responsible for building the operating foundation for OpenAI's advertising business: GTM systems, segmentation, coverage, planning, forecasting, business rhythms, sales programs, incentives, and scalable execution across advertisers, agencies, partners, resellers, and internal teams. This team sits at the intersection of Sales, Product, Engineering, Finance, Legal, Policy, Marketing, Partnerships, and Customer Success. About the role We’re looking for a Sales Strategy & Operations Lead to help build the GTM operating system for ChatGPT Ads. This person will work across sales strategy, planning, systems, segmentation, forecasting, operating rhythm, sales programs, and commercial execution to help the Ads business scale with clarity, speed, and control. This role is for someone who can move between strategy and execution: able to define operating models, build analytical frameworks, run cross-functional planning processes, improve GTM systems and data quality, and program manage high-priority sales initiatives. The ideal candidate has meaningful experience in digital advertising, media, adtech, marketplace, or platform businesses and understands the complexity of scaling sales motions across direct sales, agencies, partners, resellers, outsourced channels, and self-serve. In this role, you’ll: Help build the operating foundation for ChatGPT Ads across GTM systems, segmentation, coverage, forecasting, sales planning, and business reviews. Partner with Sales, Ads Ops, Product, Engineering, Strategic Finance, Legal, Policy, Marketing, Partnerships, Customer Success, and Data teams to translate strategy into execution. Develop objective frameworks for ac

About the Team OpenAI’s Infrastructure Operations team is responsible for the availability, reliability, and operational excellence of one of the world’s largest AI infrastructure networks. The team owns day-to-day operations of production AI networks across Industrial Compute's data centers, working with colocation providers, deployment teams, and hardware vendors to deliver highly available GPU infrastructure for AI training and inference workloads. About the Role We are seeking an Infrastructure Operations Engineer to operate and improve the large-scale Ethernet fabrics that support GPU clusters, storage systems, and management infrastructure. This role combines hands-on production operations with automation, observability, and incident response across a global AI network. The ideal candidate has experience operating high-availability data center, cloud, AI, or HPC networks and can move comfortably from physical-layer troubleshooting to routing and fabric behavior, change execution, and root-cause analysis. You will partner closely with network architecture, systems engineering, GPU engineering, storage engineering, security, deployment, site operations, service providers, colocation partners, and hardware vendors to raise reliability and reduce operational toil. Key Responsibilities Own the operational health, availability, and reliability of production AI network infrastructure across Industrial Compute's data centers. Monitor, troubleshoot, and resolve network incidents while meeting service-level objectives (SLOs), reducing Mean Time to Detect (MTTD), and minimizing Mean Time to Recovery (MTTR). Operate and maintain large-scale Ethernet fabrics supporting GPU compute, storage, and management networks. Execute production network changes, maintenance windows, and capacity expansions with minimal customer impact. Manage the hardware lifecycle, including switch and optics replacements, RMA coordination, software upgrades, and preventive maintenance. Support new A

About the Team The Account & Platform Integrity Operations team protects OpenAI’s ecosystem by ensuring that users, developers, partners, and organizations can access and build on our platform safely and responsibly. The team works across account integrity, fraud prevention, abuse detection, and platform risk to prevent bad actors from exploiting OpenAI’s products and developer surfaces. This role will sit within the Account & Platform Integrity Operations team while partnering closely with teams across the Ecosystem organization to ensure the platform can scale rapidly without compromising trust, quality, or safety. About the Role - Platform Operations Program Manager As OpenAI's developer ecosystem expands, we're building the operational foundation to support the next generation of plugins, MCP apps, agent skills, and integrations. As a Platform Operations Program Manager, you'll partner across Product, Engineering, Policy, Legal, Security, and Developer Experience to design the systems and operating models that enable ecosystem growth while maintaining quality, trust, and an exceptional developer experience. This role requires strong operational judgment, a deep understanding of developer platforms and APIs, empathy for the developer experience, and the ability to translate evolving product, platform, and policy requirements into scalable operational systems. Location: San Francisco, CA (Hybrid - 3 days in office) What You'll Do Own the operational processes that help developers bring apps, plugins, and integrations to market, from submission and review through launch, appeals, and ongoing monitoring. Manage external review partners and policy operations workflows, helping teams apply standards consistently while identifying areas where guidance, process, or quality expectations need to improve. Partner with Product, Engineering, Policy, Legal, Security, Developer Experience, and Go-to-Market teams to turn platform goals and requirements into clear, effec

About Team Our Robotics team is focused on unlocking general-purpose robotics and advancing toward AGI-level intelligence in dynamic, real-world environments. Working across the full model and systems stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the physical constraints of real-world systems to improve people’s lives. About Role We are looking for an Operations Program Manager - Robotics Data Acquisition to own the day-to-day operating rhythm in our data collection facilities. You will work closely with operators, technicians, program managers, and engineers to keep rigs ready, campaigns moving, issues resolved, and performance improving. This is a hands-on operations role that requires you to be comfortable spending time on the floor, working through ambiguity, and using data to make the operation more reliable and efficient. This role is based in San Francisco, CA and requires in-person presence 5 days a week. In this role you will: Coordinate daily operations readiness across workstations, operators, materials. Track core operating metrics including utilization, cycle time, throughput, downtime, operator productivity, and data quality. Identify bottlenecks through workflow analysis, time studies, and capacity modeling, then drive practical fixes. Execute the rollout of new hardware, sensors, tools, and process changes with Engineering, Operations, Facilities, Supply Chain, and Safety. Identify equipment readiness issues and coordinate with technical support to keep workstations, and test equipment calibrated, configured, maintained, and ready for rollouts and evaluations. Lead root cause analysis for recurring operational issues and follow through on corrective actions. Provide operation input to create and maintain SOPs, work instructions, training materials, and process controls. Identify and flag resource constraints and manage issue escala

About the Team The Transportation team, part of OpenAI's Real Estate & Workplace (REW) organization, supports programs that help employees move efficiently, safely, and reliably across offices and regions. The team partners closely with internal stakeholders to improve the employee transportation experience and ensure transportation considerations are incorporated into broader workplace planning. About the Role As a Business Operations Partner, Transportation Program, you will help strengthen how the Transportation team works across the company. You will focus on cross-functional coordination, stakeholder support, communication, and operational follow-through. We're looking for people who enjoy solving problems, building relationships, bringing order to ambiguity, and helping teams operate effectively. You will serve as a trusted partner to internal teams, help surface and organize feedback, connect stakeholders to the right resources, and improve visibility across transportation priorities. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Build strong working relationships across REW, including Events, Design & Construction, Food, Security, Facilities, and Workplace Operations. Partner with teams across the company to understand transportation-related needs, coordinate next steps, and ensure transportation considerations are reflected in broader workplace planning. Represent the Transportation team in meetings, planning discussions, and cross-functional initiatives as needed. Gather input, questions, and feedback from employees and internal partners, summarize nuanced issues clearly, and route requests to the appropriate owner, resource, or process. Track open items and help ensure timely follow-up across stakeholders and team priorities. Support internal team planning through trackers, documentation, notes, timelines, and action ite

About the Team The Employee Technology & Experience (ETX) team is responsible for delivering a world-class internal technology experience that enables employees to do their best work. We support and operate the employee-facing systems that keep the company moving quickly and efficiently. ETX spans support, logistics, AV, identity, endpoints, SaaS administration, automation, enterprise tooling, and internal infrastructure operations. We partner closely with Security, Engineering, Workplace, Finance, People, and other teams to keep OpenAI’s internal technology reliable, scalable, and moving at the pace of the company. About the Role We are hiring a Program Manager to help scale how IT operates across OpenAI. This role will lead complex cross-functional programs that improve operational maturity, streamline how teams work together, and turn high-impact initiatives into durable operational capabilities. You will work across IT, Security, Engineering, Workplace, and other functions to drive alignment, remove friction, and help build the operational foundation needed to support OpenAI’s rapid growth. You’ll be responsible for: Lead cross-functional operational programs that improve scalability, consistency, and operational maturity. Drive operational excellence initiatives across IT Support, employee lifecycle operations, meeting room and calendaring services, onsite support, vending, and research support environments. Build operating models, readiness plans, escalation paths, governance cadences, and success metrics for complex operational programs. Partner with technical teams to ensure new deployments, infrastructure investments, and internal platforms are operationally ready and sustainably supported at scale. Drive high-priority operational programs supporting company growth, including infrastructure expansion, operational integrations, and other emerging initiatives. Improve operational visibility, stakeholder alignment, and coordination across long-running cros

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf—and a genuinely energizing place to build a career. Every year, guests visit our venues for an experience that’s hard to find anywhere else: hitting golf balls toward a target-lined outfield, tracking every shot in real time, enjoying great food and drinks, and connecting with friends, family, and coworkers. With more than 100 venues worldwide and proprietary Toptracer technology integrated into our guest experience and licensed globally, Topgolf operates at the intersection of entertainment, technology, and hospitality. We are a growing, dynamic business with meaningful opportunities to innovate, scale, and continuously improve how we support our teams and our guests. WHAT WE’RE SEEKING The Sales Business Operations Manager serves as the operational backbone of the Sales Business Operations team, owning the coordination, intake, communication, and execution that keeps programs, products, and projects moving across the sales organization. This role provides dedicated operational and commercial product support, acting as the critical bridge between venue teams, leadership, and cross-functional partners. The ideal candidate is a hands-on operator who thrives in the details, excels under fast-moving deadlines, and adapts quickly in a consistently evolving environment, bringing a proactive, solutions-oriented mindset to every challenge. WHAT YOU WILL DO Key Responsibilities Manage sales support channels and serve as the primary point of contact for non-systems field inquiries, including application, technology, and accounting-related questions and needs, investigating and triaging issues and providing both immediate and long-term scalable solutions, escalat

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Front End Operations Supervisor is responsible for leading a team of approximately 20 employees and overseeing the day-to-day operations of mail intake, document processing, and workflow management. This role provides direct supervision, coaching, and performance support through regular one-on-one meetings, team communications, and operational oversight to ensure service levels and business objectives are met. Key responsibilities include managing the daily workload associated with in-house printing, returned mail processing, document scanning, check handling, and mail indexing activities. The Supervisor is responsible for monitoring work queues, balancing resources, addressing operational issues, and ensuring timely and accurate processing of all incoming and outgoing work. This person serves as a primary liaison with the mailroom vendor, coordinating the receipt, processing, and distribution of incoming mail. The Supervisor partners with internal and external stakeholders to identify process improvement opportunities, resolve service issues, and ensure operational efficiency across all front-end mail operations. Additionally, this role supports departmental initiatives and special projects, assists with process documentation and workflow enhancements, and contributes to the implementation of operational improvements designed to increase productiv

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position description We are seeking an Operations Manager to join our team. Position Summary: We are seeking an Operations Manager to join us in one of our Client’s regional locations (Hicksville, NY, Albany, NY, Syracuse, NY, Buffalo, NY and Boston, MA). This individual will report to the account team’s Manager of Operations and will directly support an account-based Integrated Facility Management (IFM) team. The position will be responsible for overseeing and optimizing our account team’s operations processes. This individual will utilize best facilities management practices by documenting and implementing processes and procedures into efficient and repeatable methods to deliver best in class operational outcomes. An emphasis will be placed on improving the overall client experience as well as on positive and timely response to concerns or needs of the client. The Operations Manager will demonstrate leadership, responsiveness, and creativity while overseeing ongoing improvement initiatives for creating consistent, efficient and best in class delivery of our IFM scope of services. The role will drive client satisfaction, demonstrating value to the client with a focus by managing initiatives and process improvement efforts with responsiveness and urgency. The role will work hand-in-hand with our

EO Communications Programs & Operations Lead Description - Role Summary The EO Communications Programs & Operations Lead serves as the operational backbone of the Enterprise Operations Communications organization, providing enterprise-level program management, governance, planning, and execution leadership across a complex portfolio of executive communications, employee engagement, strategic programs, and transformational initiatives. This role partners closely with the EO Communications Director and EO Communications Team, Corporate Affairs and business stakeholders to drive operational excellence, ensure disciplined execution and enable scalable communications support across Enterprise Operations. Operating with significant independence and enterprise-wide influence, the role establishes governance frameworks, manages cross-functional communications programs, drives reporting and measurement, and ensures alignment between communications priorities and EO business objectives. The successful candidate is a strategic operator who combines strong program management expertise with exceptional stakeholder management, communications acumen, and organizational leadership. Key Responsibilities Communications Program Management Lead planning of EO-wide communications programs and strategic initiatives. Manage integrated communications roadmaps, milestones, dependencies, risks, and deliverables across multiple workstreams. Coordinate cross-functional initiatives spanning executive communications, employee engagement, change management, events, and enterprise campaigns. Drive execution discipline and accountability across complex communications portfolios. Governance & Operations Design and manage intake, prioritization, and governance processes for the EO Com

Work Flexibility: Onsite Schedule 1st Shift : Mon – Fri, 10am – 6pm Overtime based on business needs On-call rotation, required What you will do As a Field Operations Associate, you will compile and inspect incoming/ outgoing kits for compliance with specifications and usage. Manage inventory by tracking product movement, maintaining accurate records, and identifying low or depleted stock levels Inspect incoming and outgoing kits, products, and materials to ensure quality, accuracy, and compliance with specifications Perform cycle counts and examine inventory for damage, defects, wear, or expiration, reporting issues as needed Maintain warehouse organization, including receiving, storing, and preparing materials for surgical shipments Coordinate with internal teams (distribution, sales, shipping, and warehouses) to expedite or resolve delivery and inventory issues Support quality initiatives and ensure compliance with safety standards by maintaining clean workspaces, tools, and equipment Manage inventory documentation, including usage records, damage tracking, and account reporting Collaborate with internal resources to source alternative products (e.g., loaner banks, consignments, or other locations) What you need Required High School Diploma or GED Two (2) years’ relevant work experience Possess a valid driver’s license with no restrictions Ability to lift, push, pull and carry up to 50 lbs Ability to work flexible hours, as needed to support the business needs, including weekends, evenings, and holidays as needed Participate in on-call rotation Pre

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We are hiring at a rapid rate, and every one of our new hires deserves a great new hire experience from the moment they sign their offer letter through their entire onboarding journey. As our People Operations Coordinator, you'll own the tactical side of onboarding: collecting and tracking the completion of required documentation, greeting new hires, assisting in running sessions, and keeping the operations of onboarding on track as we grow. The role is heavily onboarding-focused today and will broaden across the employee lifecycle as our new people systems take over more of the routine work. Things change quickly here, and this role will too. This role is based in our San Francisco office. RESPONSIBILITIES Own the full onboarding experience for every new hire, including: new hire communication from offer signature through Day 1; ensuring completion of onboarding tasks like background checks, Form I-9s, setting up HRIS profiles, etc; coordinating travel logistics; partnering with the Global Mobility Manager on immigration matters that may affect start dates Support day one and San Francisco week one onboarding program, including coordinating with managers and buddies, room booking and coordination of start location Partner with IT and Workplace so new hires have the right access, equipment, and desk waiting on day one Manage the logistics behind our onboarding platform and manage the day-to-day vendor relationsh

Become a part of our caring community The Legal Operations Professional collects, organizes, and analyzes law department data, including matter management metrics, outside counsel spend, and operational benchmarks. Your work assignments are often straightforward and of moderate complexity. Job Responsibilities: Help with the administration and maintenance of legal technology platforms such as e-billing, matter management, and knowledge management systems Assist with vendor management coordination, including tracking outside counsel performance, processing invoices, and maintaining vendor records Help prepare reports, dashboards, and presentations on law department metrics, spend trends, and benchmarking data to inform leadership decision-making Conduct financial analysis of law department spend data, including reviewing and evaluating law firm and legal service provider pricing structures Helps create financial models to analyze law firm alternative fee arrangements (AFAs), prompt pay discounts, volume discounts, and other fee structures to identify cost savings and optimize outside counsel spend Support the preparation of law firm and legal service provider pricing reviews, including rate benchmarking, fee arrangement comparisons, and value assessments to inform negotiation strategies Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. Use your skills to make an impact Required Qualifications Bachelor's degree 1+ years experience working in legal operations, legal support, knowledge management, or a related professional services environment Experience collecting, organizing, and analyzing data to support operational reporting and decision-making