Product Support Operations Director in United States

At Datadog, we're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale, enabling seamless collaboration and problem-solving among Dev, Ops, and Security teams globally for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. APM at Datadog is on its way to redefine how users interact with their telemetry. We are integrating intelligence directly into troubleshooting workflows to help engineers find root causes faster, navigate complex distributed systems seamlessly, and optimize application performance with minimal cognitive load. APM provides deep visibility from end-user interactions to backend services and we are now expanding this foundation with new AI-driven insights, guidance, and automation. As a Product Manager II for APM, you will work with world-class engineers, designers, and partner product teams to shape the future of Distributed Tracing, Performance Analysis, and Intelligent Troubleshooting. You will help build advanced capabilities that scale to thousands of customers and make sophisticated observability workflows accessible to every engineer, from experts to beginners. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you will do: Develop a deep understanding of APM customers, their performance challenges, telemetry workflows, and competitors Lead conversations with design partners and strategic customers to uncover real-world performance issues, validate product assumptions, and guide solutions from early prototypes through General Availability Define and deliver the next generation of APM features with engineering and design, especially agentic on

Datadog SQL (DDSQL) and Sheets are two of the newest products within Graphing, Datadog’s most-used product area. Together, they give customers flexible ways to query, combine, analyze, visualize, and share data across Datadog. This role owns the product direction and user experience for both products. Your goal is to help users move from raw data to trustworthy answers quickly—whether they prefer writing SQL, working in a spreadsheet, or building visual analyses. Doing this well requires more than adding analytical features. Real-world analysis involves nuanced decisions about data models, joins, aggregations, time windows, missing data, query performance, and the transition from exploration to reusable work. You’ll work closely with design and engineering to make these capabilities understandable without limiting their analytical power. You’ll also help expand the data customers can analyze in Datadog, including third-party and business data alongside operational telemetry. This will make DDSQL and Sheets central analytical tools for a broader range of questions and users. What you'll do: Own DDSQL and Sheets end to end: roadmap, adoption, and growth strategy Partner closely with design to establish a high bar for information architecture, interaction design, and visual polish across complex analytical workflows Use product analytics and customer research to identify friction, improve onboarding, and measure whether users are reaching useful answers faster Define the experience for querying, transforming, visualizing, and sharing data, from query composition and results exploration to errors, performance feedback, and collaboration Define and execute the strategy for bringing third-party data into Datadog: from market research and use-case definition through pricing Expand Datadog SQL from a standalone editor into a platform-wide query capability on all graphs Redesign how users discover and get started with Graphing products: rethink list pages, build onboa

Developers are shipping more code than ever, accelerated by AI-assisted development and increasingly complex software delivery workflows. As a Product Manager II on the Developer Engagement team, you'll help bring Datadog's insights and automation directly into the tools developers use every day, making software delivery faster, safer, and more efficient. You'll define customer-facing experiences that connect Datadog's observability, CI/CD, testing, security, and AI capabilities with pull requests, code reviews, and developer workflows. This role offers the opportunity to work closely with customers, engineering, design, and go-to-market teams while shaping the future of software delivery for developers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Partner with customers, developers, platform engineering teams, and internal stakeholders to understand software delivery challenges and identify opportunities to improve developer workflows. Own the product strategy and roadmap for developer-facing experiences within pull requests, code reviews, and source code management platforms. Collaborate across Software Delivery products to surface actionable insights from CI/CD Optimization, Test Optimization, Code Coverage, Code Security, Deployment Gates, Bits AI, and future capabilities. Work across source code ecosystems including GitHub, GitLab, Azure DevOps, Bitbucket, and enterprise environments to deliver scalable integrations. Partner with engineering teams to connect Datadog signals with recommendations, AI-assisted workflows, generated fixes, and future automated remediation experiences. Measure product success using customer adoption, engagement, feedback, and business outcomes while partnering with Sales, Product Marketing, Solutions Engineering, Custo

Datadog Incident Response is an end-to-end incident operations solution native to Datadog’s unified observability and security platform. It brings the entire incident lifecycle — from alert to resolution — together in one place so engineers can respond fast with confidence instead of losing time switching between disconnected monitoring, paging, and incident tools. As a Product Marketing Manager (PMM) - Incident Response, you will develop go-to-market strategy for new products and features, create the content that enables our sales and partner teams, and touch on all areas of the business while helping move Datadog forward. We give our Product Marketing Managers the opportunity to collaborate, investigate, and idealize how we can gear our product strategy to yield the highest results. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Drive the go-to-market strategy for Datadog Incident Response products, such as Incident Management, On-Call, and Incident AI as an expert of your product area. Launch new features with compelling messaging and positioning, developing assets such as slide decks, blogs, product demos, webinars, and solution briefs. Develop high-impact sales enablement assets (battlecards, pitch decks, demos) grounded in deep market and competitive insights. Partner with cross-functional teams to execute campaigns across webinars, paid media, organic channels, and sponsored events. Drive customer marketing initiatives including case studies, testimonials, and

As organizations rapidly adopt AI applications and agentic systems, security teams need visibility and control over how these technologies are being used. Datadog's AI & Data Security product helps customers discover, secure, and govern AI usage across their environments ensuring sensitive data is properly managed from model training through production. As a Product Manager II for AI & Data Security, you will own capabilities for AI discovery, posture management, and data security; giving customers complete visibility into their AI applications, agents, and enabling ecosystem, with prioritized actions to operate AI systems securely. You'll partner with engineering, design, security research, and GTM teams to define and ship platform capabilities that help organizations adopt AI at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the roadmap for AI & Data Security capabilities, including AI and data discovery & posture management. Define how security teams can assess and manage the security posture of AI-enabled systems, including configuration risks, sensitive data exposure, and policy violations. Work closely with engineers and designers to deliver new product capabilities end-to-end, from early concept through launch and iteration. Partner with Datadog security researchers to identify emerging risks in AI systems and translate them into actionable product features. Engage with customers to understand how they are adopting AI and validate solutions that help them operate these systems securely. Collaborate with go-to-market teams to enable adoption and communicate the value of AI security capabilities to customers. Who You Are: You have 3+ years of product management experience building technical products, ideally in security,

Alerting is the beating heart of the Datadog platform. It is the critical bridge between raw data and decisive action, ensuring that when our customers’ systems falter, they are the first to know. Datadog is reimagining alerting; we’re evolving beyond simple triggers into providing a sophisticated, AI-powered posture that covers both known and unknown risks. As the Product Manager for Notification Orchestration, you will lead the evolution of how alerts reach the right people at the right time. You will define the strategy for our notification routing engine, ensuring that thousands of businesses can manage complex alerting logic without being overwhelmed by noise. You will empower customers to move beyond managing individual monitor outputs to a world where notifications are grouped, contextualized, and reliable at massive scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop a comprehensive understanding of customers and the core problems behind their alerting and notification monitoring challenges. Collaborate across product teams to identify and deliver the most critical alerts and health indicators for every product area. Define, build, and launch the next generation of user experiences for managing automated alerts and configurations. Design intuitive solutions that represent alert status and system health across the entire application, providing users with at-a-glance visibility. Join an engineering team to scope, spec, and design alerting features capable of supporting the most complex, high-scale organizations Continuously evolve the product with the latest technologies, including AI tools and agents. Partner with marketing and customer success teams to help users understand and adopt new alerting frameworks and health-monitoring

The Internal Product Analytics (IPA) team is the analytics backbone of Datadog's Product organization. With over thirty products on a single platform, IPA gives PMs and leadership the data, tooling, platform, and analysis they need to make good decisions. The team owns the recurring analytical work the Product org runs on and builds the AI-first workflows that make that analysis faster and more consistent across the org. As Manager of the Internal Product Analytics team, you will directly manage a team of data analysts, partner closely with the PMs your team serves, and partner with the associated platform engineering teams. You will set the direction for how the team delivers analysis, builds AI-first tooling, and partners across functions. This is a role for someone who works well across teams, turning complex data and open questions into clear, trusted answers that PMs and leadership can act on. What You'll Do: Guide and grow the Internal Product Analytics team. Manage, coach, and develop a team of data analysts. Set priorities, hold a high bar for quality, and make sure the team's output is trusted across the Product org. Partner directly with the PM org. Work side by side with the PMs your team serves to frame the questions that matter, shape the analysis, and make sure the answers reach them in a form they can act on. Own the recurring analytics the PM org runs on. Business reviews, feature request analysis, usage and adoption tracking, and pricing analysis. Make this work consistent, repeatable, and fast so PMs get answers when they need them. Build AI-first analytics. Design and ship AI-powered workflows and agents that do the heavy lifting of analysis, from data querying to synthesis to reporting. Set the standard for how the team uses AI so analysis scales without simply adding headcount. Partner across functions. Work with Finance, Data Platform, Engineering, and Revenue teams to align on definitions, source the right data, and turn raw signals into decis

As the Senior Product Manager for the Actions & Automations team, you will own the ecosystem that enables customers, partners, and Datadog teams to build, deploy, and operate AI agents on Datadog. You will drive the strategy and execution for the platform capabilities, developer experience, integrations, and extensibility model that make Datadog the best place to build agents that understand and act on production systems. Modern engineering organizations are entering a new era where software is not only monitored and operated by humans, but increasingly by AI-powered agents. As agentic workflows reshape how teams build, operate, secure, and troubleshoot systems, customers need a platform for creating specialized agents, connecting them to business and engineering systems, governing their behavior, and extending them to solve unique organizational problems. You will define and build the ecosystem that makes this possible. Agent Builder sits at the intersection of Datadog's products, AI capabilities, and ecosystem strategy. You will have the opportunity to work across the breadth of the Datadog platform, partner with teams throughout the company, and help establish Datadog as the foundation for operational AI. At Datadog, we place value in our office culture, the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Define the vision, strategy, and roadmap for Datadog's Agent Builder platform and ecosystem. Own the core platform capabilities that enable customers and partners to create, customize, deploy, and manage AI agents. Drive the extensibility model for agents, including integrations, tools, actions, context sources, APIs, SDKs, and developer workflows. Shape how agents perform actions across Datadog products and third-party systems. Partner closely with AI, platform, infrastructure, and product tea

At Datadog, we’re on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale, enabling seamless collaboration and problem-solving among Dev, Ops, and Security teams globally for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. The Observability Data Platform (ODP) is the backbone of everything Datadog delivers – powering how data is ingested, stored, routed, and surfaced across every product at planet scale. As a Senior Product Manager for ODP, you will work with world-class engineers and cross-functional partners to shape how the platform is deployed, controlled, and operated. You will define product direction across the control plane and data layer, translate complex infrastructure trade-offs into clear roadmap decisions, and help customers get the most from their observability investment – regardless of architecture, topology, or scale. At Datadog, we place value in our office culture – the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You Will Do: Develop a deep understanding of the Observability Data Platform customers – platform engineers, SREs, and product managers that own the product verticals – their infrastructure challenges, deployment topologies, and cost-to-serve trade-offs. Define product direction across multiple ODP surfaces, including the control plane and data layer, by articulating clear problem statements and desired outcomes, and partnering with engineering on technical approach and sequencing Lead conversations with design partners and strategic customers to understand real-world platform pain points, validate product assumptions, and guide solutions from early prototypes through General Availability Develop a co

Senior Product Manager - Search Datadog’s Search team helps users – both human and agents – find answers to their questions. Search is a critical function in Datadog, and touches many product surfaces: the query editors in product homepages and dashboards, search bars for finding relevant assets, the global cmd+k navigation search, and the MCP tools that our Bits AI agent uses to respond to natural language prompts. Search is a full-stack team: owning user-facing search components, backend search ranking systems, and machine learning models to produce recommendations. The Search team is relatively new, and still growing. We have recently built out agentic search tools, and we are looking for a leader to help us expand to ambitious orchestration systems that deliver accurate results, and proactive recommendations across both keyword and semantic search. Beyond this, you’ll have room to influence how Datadog thinks about Search as a strategic surface. What you’ll do: Define and deliver how Datadog's AI agents discover the right context and tools to answer natural-language questions accurately and at scale Stay on top of industry trends in UI and agentic search experiences and capabilities Collaborate with Applied AI teams to integrate ranking, personalization, and recommendation models that scale across both human and agentic users Define and monitor KPIs for search quality, adoption, and downstream impact on user productivity; use them to drive data-informed decision making Engage directly with customers and internal product teams to deeply understand search journeys across query editors, global navigation, and natural-language agent interfaces Who you are: You have experience with search, ranking, or recommendation systems You are familiar with or very interested in MCP servers and differences between human and agentic UX You have a sharp eye for design and strong opinions on the micro-interactions — keyboard navigation, autocomplete behavior, loading

Datadog is seeking a Director of Product Management to lead our AI Observability portfolio and shape how organizations build, monitor, and scale AI systems in production. This role leads LLM Observability and helps define the next wave of innovation across GPU Monitoring, Distributed AI Monitoring, and emerging research-oriented tooling such as Model Lab. You will set the vision and strategy for this rapidly growing area, expanding established products while incubating new capabilities that deliver deep visibility into AI infrastructure, model performance, and distributed AI environments. As AI becomes core to modern applications, this team plays a critical role in ensuring customers can deploy and scale AI with confidence. We’re looking for a builder-minded product leader with strong technical depth and hands-on curiosity - someone who has built or worked closely with AI-powered products and understands the realities of production AI. You will lead a team of product managers and partner closely with engineering and design to advance Datadog’s leadership in AI observability. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the vision and strategy for AI-driven products, ensuring alignment with overall company goals and customer needs. This will include managing our embed program to enhance the capabilities of existing products as well as developing dedicated and independent AI products. Lead and mentor a team of product managers, helping them grow and advance their careers while ensuring the delivery of high-quality, AI-powered features. Collaborate with cross-functional teams including engineering, data science, marketing, and sales to deliver AI product solutions that meet customer needs and business objectives. Identify new opportunities for

Databases and data stores are at the center of our applications, for legacy applications and modern AI applications alike. Yet most observability and optimization approaches lack a holistic approach or application context. Datadog has been on a mission to revolutionize how databases are operated, flipping what is often seen as a black box of complexity prone to security and performance risks, into a well oiled machine enabling our builders and businesses to move faster and smarter. We’re looking for an experienced product manager passionate about joining this mission to lead this product opportunity. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead ambitious investments that rethink how customers operate and get value from their databases, diving into ambiguity, working with our customers on new models, and shipping new products and changes to existing products. Develop a deep understanding of our customers and their issues, what problems are really behind those issues, and how we can improve how databases are operationalized across SRE teams, DBAs and application developers. Continuously refine your understanding of database management systems and datastores from SQL and OLTP based to NoSQL e.g. AWS RDS, PostgreSQL, SQL Server, MongoDB, MySQL, etc Define, build and launch the next generation of database monitoring and optimization capabilities for our customers Join a talented engineering team with a record of disrupting observability approaches to further the mission of demystifying and optimizing databases using your team’s creativity, alongside your customers’ problems, as a key resource. Collaborate with other Product teams in Datadog to maintain and improve all Datadog products, improve the seamless integration across th

Today, everyone from PMs to Sales to SREs uses AI to query their business data - but every answer is a one-off with no governance, no consistency, and no visibility for data teams. We're building the system that fixes this: a context layer that learns from existing data tools driving high quality and consistent answers, an AI-powered query experience, full governance for data teams, and rich analysis surfaces to present and share the results. You'd be building a zero to one product of what we believe will become a major new product line for Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you'll do Drive the product vision and roadmap spanning the Data agent experience, the semantic/context layer, governance console, chat experience and analysis surfaces (dashboards, notebooks, sheets) Own the end-to-end product lifecycle from discovery to launch, working with a cross-functional team of engineers, designers and other PMs Deeply understand the needs of two key personas: data teams (who govern and curate) and data consumers (PMs, engineers, SREs, executives who ask questions) Design the context and governance layer that makes AI-powered analytics trustworthy - including auto-generation from existing BI tools, eval frameworks, confidence scoring, and self-improvement loops Define how observability data and business data come together to serve unique use cases Engage directly with early customers and internal dogfooding users to iterate on accuracy, usability, and trust Independently research the competitive landscape across legacy BI vendors, warehouse-native analytics, AI-first startups, and AI labs Work on the product pricing Work with GTM teams to define positioning, packaging, and the path to displacing entrenched tools Who you are 5+ years of experience

Datadog's integrations are the connective tissue between our platform and the technologies our customers run in the real world. As a Sr. PM on the Agent Integrations team, you will own the vision, prioritization, and execution for 100+ integrations that run directly inside the Datadog Agent from foundational infrastructure (MySQL, Kafka, Kubernetes) to the rapidly growing landscape of self-hosted AI and on-premise enterprise technologies. This is a high-impact, breadth-first role at the intersection of infrastructure observability and the frontier of AI-native workloads. At Datadog, we place value in our office culture; the relationships it builds, the creativity it brings, and the collaboration of being together. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Own the Agent Integrations roadmap. Determine which new integrations to build and which existing ones to improve, balancing customer demand, business impact, and engineering capacity across a catalog of 100+ technologies. Drive the expanding AI integration surface. Lead product strategy for self-hosted AI workloads, including LLM inference frameworks (e.g., Hugging Face TGI, BentoML), AI agents, MCP servers, and model orchestration tools, so Datadog customers can monitor every layer of their AI stack. Expand on-prem and hybrid coverage. Prioritize and execute new integrations for on-prem technologies including storage systems, HPC schedulers, network devices, and legacy enterprise platforms where customers run critical workloads. Build observability for ERP systems. Define and drive Datadog's strategy for monitoring enterprise ERP platforms (SAP, Oracle EBS/Fusion, Microsoft Dynamics) covering performance, job execution health, and integration layer telemetry so enterprise customers can observe their ERP stack alongside the rest of their infrastructure. Analyze adoption and customer feedback at scale. Use data from multiple sources to

Role Overview We’re looking for a Senior Product Designer with a passion for building platform features that impact UX at a massive scale. As a member of AAA, you’ll work across a breadth of problem spaces on deeply technical topics, such as governance, access, teams, identity, and multi-org UX. You’ll lead design for features that mediate how Datadog’s biggest customers use the platform and manage what their employees can see and do. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do AAA is a highly technical product environment, where designers strive to understand the technical workflows, constraints and opportunities within this domain. As you develop subject matter expertise, you’ll use your influence as a Senior designer to drive the roadmap and vision. Day-to-day, you’ll work closely with your PM and engineering partners to understand customers’ pain points, explore solutions, and build UI that ships. Prototyping in code creates the opportunity to share high-fidelity ideas at early stages, even if the design itself is low-fidelity. Tight feedback loops let your team iterate quickly, building towards an ideal vision for the best possible experience while you ship incremental steps towards that goal. In addition to making the work, you will also share your work with stakeholders at varying levels of seniority, all the way up to executive leadership level. Your crisp context setting and clear description of your solution will help people understand your choices and sell them on your proposal. Your work will up-level the quality bar for what an admin experience can look like. While you’ll leverage Datadog’s design system where it makes sense, you won’t let it prevent broad exploration of different design patterns in the service of finding the optimal solu