Product Support Operations Director in United States

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a rock star leader for our AI DevEx team. This team plays a crucial part in transforming how the Snowflake product is developed, evaluated and supported. The job is no less than building the ecosystem that powers our AI-pilled engineers and our agentic organizations and reinvents the SDLC for Snowflake. As the manager for this growing team, you will lead the group of engineers working to reinvent how code is written, reviewed and runs in production to usher scale and velocity for the AI era. With context as the new source code, you will make it possible for every engineer at Snowflake to deliver through intent and direction. In this role, you will: Lead, coach, and grow the ES AI DevEx team while creating a high-energy, cohesive environment with strong planning, ownership, and career development. Deliver the vision and roadmap for transforming the SDLC for all Snowflake engineers. Drive measurable improvements in code review latency, ensure Snowflake developers can use the latest harnesses and models, and create the golden paths that agentic codebases are built upon. Act as an agent of clarity in a space that is moving fast, making high quality decisions quickly by keeping up with the latest developments in the industry. Own operational excellence for the area

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health is seeking a Principal Software Engineer to lead the design and delivery of enterprise-scale Generative AI solutions that power next-generation healthcare experiences. This role goes beyond hands-on coding—you will define technical strategy, establish architectural standards, and guide multiple teams in building secure, scalable, and cost-effective AI platforms across AWS (Bedrock) and Google Cloud (Vertex AI API). You will partner with product, security, compliance, and enterprise architecture teams to ensure solutions meet business objectives, regulatory requirements, and performance goals. The ideal candidate combines deep technical expertise with leadership skills—capable of influencing cross-org architecture decisions, mentoring engineering teams, and driving responsible AI practices in production. Key Responsibilities Lead end-to-end platform delivery of highly scalable, secure AI services and applications leveraging AWS Bedrock (Foundation Models, Knowledge Bases, Agents, Guardrails) and Google Cloud Vertex AI (Gemini via Vertex AI API, Agent Builder, Vector Search, Search & Grounding) Architect and implement Retrieval-Augmented Generation (RAG) solutions, integrating proprietary data from sources like Amazon S3 and Google Cloud Storage/BigQuery, and using Bedrock Knowledge Bases and/or Vertex AI Search & Groundi

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Profile Summary Conducts pulling of replenishments by utilizing and operating powered equipment. Builds pallets for stocking with cases of product. Follows safety procedures while operating powered equipment throughout the warehouse. Job Description Primary Job Duties & Responsibilities Assists the distribution department with the overseeing of incoming materials, supplies, equipment, and packages. Inspects warehouse equipment and machinery to pinpoint unsafe conditions for accident prevention. Loads and unloads pallets using heavy operating machinery, such as forklifts and/or overhead cranes. Maintains standard operating procedures throughout the warehousing department to meet safety and regulatory compliance. Communicates effectively with supporting departments and distribution facilities to ensure timely and accuracy in customer order fulfillment. Compiles educational materials, training, and presentations to instruct staff members on health and safety matters within the distribution department. Monitors inventory levels in the distribution department and processes stock transfer requests and purchase orders to ensure materials are ordered in a timely and cost-effective manner. Observes the condition of the distribution facility and makes notation

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about driving innovation for next-generation memory solutions powering AI/ML and high-performance computing systems. As a Director of HBM RTL Design and Integration, you will lead a team responsible for the design, integration, and delivery of next-generation HBM SoC logic die, with a strong focus on RTL development and IP integration. You will drive technical strategy and execution across multiple product generations, working closely with architecture, verification, physical design, firmware, and product engineering teams. Key Responsibilities Lead SoC RTL design and integration for HBM logic die, including subsystem partitioning, IP integration, and SoC-level design convergence. Drive translation of architectural and micro-architectural specifications into robust, high-quality RTL implementations across multiple teams. Oversee SoC integration aspects, including clocking, reset, power intent, configuration infrastructure, and system-level design correctness. Establish design methodologies and best practices to improve quality, reuse, and development efficiency across HBM programs. Partner with SoC Architecture, Verification, Physical Design, Firmware, and System teams to ensure successful end-to-end product execution. Work closely with Product Engineering, Test, Probe, Process Integration, Assembly, and Manufacturing to ensure robust, manufacturable HBM

Job Details: Job Description: This position is in the Silicon and Platform Engineering, Platform and Experience Architecture, PXA team. This team is responsible for defining experience driven client platforms that delight customers and drive business success. This role is for the Platform Architecture Manager and leader of the Platform Workflow and Competitive Analysis team which exists to translate outside-in insights into platform requirements that define winning client PC experiences. Under a single-umbrella of leadership, PWCAs responsibilities are focused on integrating UX research, ecosystem engagement, competitive analysis, UX workflow development, and data collection into a single operating model that improves PXA's ability to make fast, evidence-based architecture and roadmap decisions. PWCA integrates diverse functions and expertise to uncover insights and translate a data-backed vision into actionable recommendations for complex technology and product roadmap decisions. Its leader must build a cohesive team, foster a strong culture, and establish a decision-making framework that aligns diverse projects and expertise in an open-ended environment requiring long-term, multidisciplinary research and analysis. The qualifications below reflect the experience and capabilities needed to succeed in this role. Experience Experienced managing 10-20 person teams with varied deep areas of expertise Intuitively grasps the unique timelines of IP, SOC, and Platform development and the key moments of intercepting different inputs into the development cycles Proven ability to apply user experience research methods and lead the collection, synthesis, and management of insights from users, customers, and ecosystem partners to inform platform and roadmap decisions Proven experience leading competitive analysis acro

Principal Embedded Firmware and Software Engineer Description - We are seeking a Principal Embedded Firmware & Software Engineer to lead the design, development, and debugging of embedded software and firmware for computer systems. In this role, you will combine deep, hands-on engineering expertise with system-level technical leadership to ensure seamless integration between software and hardware components, delivering reliable and efficient system performance. You will collaborate closely with cross-functional teams including hardware engineers, software developers, QA, and product managers to bring high-quality products to market. Responsibilities Provide technical leadership for the architecture, development, security, integration, debugging, validation, and deployment of embedded firmware and software including BIOS/UEFI, EFI applications and drivers, embedded controllers, and RTOS-based systems. Analyze hardware and system architectures to define firmware requirements, dependencies, interfaces, integration strategies, and validation approaches. Troubleshoot and resolve firmware issues by designing and implementing enhancements, updates, and programming changes across firmware subsystems. Define and drive firmware integration, verification, and validation strategies, including automated testing, regression testing, and continuous integration . Develop and improve engineering tools and automation using Python and other appropriate technologies for development, debugging, testing, analysis, and validation. Advance CI/CD and DevSecOps practices for embedded development to improve engineering velocity, quality, traceability, and release confidence. Evaluate and apply AI-assisted software development and engineering tools where they can improve developer productivity,

AI Solution Engineer Description - We are seeking an innovative and results-driven AI Solution Engineer to design, develop, and deploy next-generation AI-powered solutions that transform document workflows, business processes, and customer experiences. This role will leverage technologies such as Artificial Intelligence (AI), Large Language Models (LLMs), Natural Language Processing (NLP), AI Agents, Computer Vision, and Edge AI to create intelligent solutions for enterprise customers. As a key member of the imaging team, you will work closely with product management, imaging and software architects, and development partners to prototype, develop, integrate, and deploy imaging algorithms and scalable AI solutions that deliver measurable business value. You will help identify emerging technology opportunities, translate customer and business requirements into innovative products, and bring new imaging and AI-enabled capabilities to market. The ideal candidate combines strong software engineering skills with hands-on experience in AI application development, image science, machine learning technologies, and cloud-based services. You are passionate about innovation, thrive in a collaborative environment, and enjoy solving complex business challenges through technology. Responsibilities: Design, develop, and deploy AI-powered applications and solutions that improve productivity, automate workflows, and enhance customer experiences. Prototype and evaluate emerging technologies, including Large Language Models (LLMs), Natural Language Processing (NLP), AI Agents, Computer Vision, and Edge AI solutions. Develop intelligent document workflow solutions that leverage AI to extract insights, automate decisions, and streamline business processes. Collaborate with product managers, architects, and engine

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life We are looking for a Production Planner that combines analytical thinking, organization, problem-solving, communication and proactive leadership to ensure the right product is made at the right time with the right resources. Responsibilities may include the following and other duties may be assigned. Plans, prepares, issues, and controls production schedules and directs material requirements to ensure a controlled flow of raw and approved finished goods materials timed to meet production requirements. Advises management of the status of work in progress, material availability, inventory levels, and potential production or material supply disruptions to ensure that personnel, equipment, materials, and services are provided on-time and at an optimal cost. Schedules equipment and personnel, confirms material supply and demands, prepares work orders or purchase requests for the production or purchase of components or parts based on a master production schedule, shop load, and inventory requirements. Coordinates interdepartmental activity with quality assurance, manufacturing, purchasing, engineering, inventory control, traffic, demand planning, etc.; schedules and expedites the movement of parts by means of move orders, stock transfers, and requests for shipping orders. Required Knowledge and Experi

We are seeking a Senior Event Manager to take full responsibility for delivering some of NVIDIA's key flagship events. These events are central to NVIDIA's worldwide presence, and the person in this role will ensure each moment is executed with accuracy, enthusiasm, and influence. We seek an experienced event professional who embraces high responsibility and ownership in a complex environment. You will manage several workstreams simultaneously and work closely with collaborators in product, communications, marketing, and executive teams. Every detail, including venue, content, and the on-site experience, must be performed flawlessly. What you'll be doing: Own the full event lifecycle for assigned flagship events — from initial planning through on-site management and post-event recap. Develop and manage detailed project plans, timelines, and budgets across multiple events simultaneously. Serve as the primary cross-functional coordinator — aligning product teams, communications, creative, and executive partners around a unified event plan. Lead vendor and agency relationships, including venue sourcing, A/V, production, catering, and décor. Partner with content and programming teams to develop agenda, speaker management, and session logistics. Coordinate registration, attendee experience, and on-site staffing plans. Build and deliver executive-ready briefings, status updates, and post-event reports. Find opportunities to improve event formats, attendee experience, and operational efficiency across your portfolio of events. What we need to see: 12+ years of event management experience at a technology company or agency, with a focus on owned events. Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience. MBA

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter The Principal Systems Engineer will serve as a Product Design Owner (PDO) responsible for technical owner for the design, risk and integration of infusion pump systems and/or projects, which combine electro-mechanical hardware, embedded software, and user interface components, as well as the interface with other related EM and/or digital products. This role drives operational excellence and predictable, consistent execution in our products, and design and risk integrity and may serve as Risk Owner on some projects. The engineer is accountable for product safety, performance, reliability, usability and regulatory compliance, as well as risk. The PDO drives design decisions, manages design control activities, may be accountable for a product risk file, and collaborates across engineering disciplines and cross-functions to deliver robust, reliable, safe and innovative infusion therapy solutions. What you will be doing: Leads interdisciplinary design and development of medical products in compliance with FDA, EU MDR,

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Staff Software Engineer on the Automation - Foundations team, you will lead the re-platforming of the data layer underneath Vanta’s entire compliance product. This is a migration that spans multiple teams, has to preserve every public API contract along the way, and cannot lose a single customer’s evidence while it happens. Foundations is Vanta’s data platform team. We ingest security and compliance data from across our customer’s environments, currently tens of thousands of resources per second, with single-customer bursts running into the millions. We store the data, catalog it, make it queryable, and turn it into evidence that has to survive a real SOC 2 or FedRAMP audit. We are in the middle of moving our platform from a Mongo-centric architecture to a schema-aware, Postgres-backed architecture, on a Kafka and S3 pipeline that decouples data fetching from processing. Both pipelines run in parallel today, the hard problems here are correctness under migration, eventual consistency, and multi-tenancy, in a domain where “mostly right” is not an acceptable failure mode. Visit our Vanta Engineering Blog to learn more about what our team is working on. What you'll do as a Staff Software Engineer at Vanta: Lead the migration of Vanta’s resource data model from a Mongo-centric solution to a schema-aware Postgres-backed solution and running both generations in parallel without breaking a customer integration. Drive solutions across teams that you do not own but are dependent on the platform built by your team. Design for correctness under eventual consistency with idempotent session handling, conditional writes that survive out

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . The Data Product Platform is mission-critical to accelerate data-driven decision-making at Pinterest on the foundation of 100s of thousands of tables and an exadata-scale data warehouse. We strive to provide effortless, efficient, and reliable data products and platforms that power the entire company. We achieve this by investing in two core areas: Data Warehouse: Building and managing the foundational data warehouses that enable key analyses across both our core engagement and monetization products. Analytical Velocity: Creating agentic analytical tools that empower internal data users to leverage our vast data assets and capable infrastructure effectively. We are seeking a Staff Software Engineer to provide technical leadership and contribute to the development of solutions across both these pillars. In this role, you will shape the vision and

The Principal CRO and Web Analyst will drive the insights, measurement, and experimentation that shape Datadog’s website roadmap and improve how users discover, learn, and convert. You’ll use data to uncover opportunities, size impact, guide prioritization across high-value pages and journeys, and inform audience segmentation and personalization. This role combines analytical depth, clear storytelling, and hands-on execution across testing and optimization while shaping the experimentation culture and strategy that the broader team operates within. You’ll partner closely with Marketing, Product, and Web Engineering to deliver measurable gains in engagement and conversion. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own website analytics, KPI frameworks, and user behavior insights to inform the website roadmap Identify performance gaps using data, benchmarks, funnel analysis, and user behavior patterns Translate insights into clear recommendations, prioritization frameworks, and experimentation plans Define and scale Datadog’s web experimentation program, including testing strategy, methodology, and best practices Improve engagement and conversion through testing, optimization, segmentation, and personalization initiatives Partner with Marketing, Product, and Engineering to align experimentation with business priorities and present findings to senior leadership Who You Are: You have 10+ years of professional experience, including 6–8 years in conversion rate optimization, web analytics, experimentation, or a related field You have strong analytical and problem-solving skills, with the ability to turn data into clear narratives and decisions You have experience with user behavior data, funnel reporting, audience segmentation, and testing methodologies

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . The Storage Services team operates Pinterest's scalable online structured data storage platform—supporting both SQL-based table models and complex graph data structures—managing 100TB+ datasets and serving over 1.5M queries per second across many of Pinterest's most important products. We're looking for an exceptional Staff Software Engineer to lead the technical strategy and execution of our storage infrastructure initiatives, defining how these systems are designed, built, and operated. You'll drive innovation across distributed SQL, high-throughput/low-latency query processing, graph workloads, and the developer experience for storage clients. What you’ll do: Provide technical guidance and direction to a high-performing team building reliable, performant, and cost-efficient storage systems that operate at massive scale and power busines

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . About tvScientific tvScientific is the first and only CTV advertising platform purpose-built for performance marketers. We leverage massive data and cutting-edge science to automate and optimize TV advertising to drive business outcomes. Our solution combines media buying, optimization, measurement, and attribution in one, efficient platform. Our platform is built by industry leaders with a long history in programmatic advertising, digital media, and ad verification who have now purpose-built a CTV performance platform advertisers can trust to grow their business. As a Data Engineer at tvScientific, you will be a key player in implementing the robust data infrastructure to power our data-heavy company. You will collaborate with our cross-functional teams to evolve our core data pipelines, design for efficiency as we scale, and store data