Technical Applications Specialist in United States

Job Title Service Operations Manager Job Description Your role: Lead service operations for a global interventional cardiology and vascular device portfolio, owning field performance, delivery execution, and operational governance across a geographically distributed team of field service engineers, product support specialists, and service coordinators. You will set the operating rhythm for corrective, preventive, and installation service across North America while partnering with international service leaders to align standards globally. Own the service training and technical education function end to end, including training program management, instructor-led and digital course delivery, field certification programs, and training center operations across three continental sites. You will ensure engineers maintain verified competency on legacy, newly acquired, and next-generation product lines in a regulated medical device environment where patient safety depends on technician proficiency. Drive measurable improvement in service performance using indicators such as time to system restoration, first-visit resolution, installation quality, contract capture, and preventive maintenance completion. You will lead root-cause analysis on systemic delivery issues, design operational improvements with engineering and supply chain partners, and translate field data into changes that improve customer uptime and reduce repeat service events. Manage service quality and compliance activities including complaint escalation, field execution of corrective actions and compliance tracking, product lifecycle support for systems approaching end of service, and regulatory documentation across all served markets. You will work directly with quality, regulatory, and product engineering teams to ensure service processes satisfy medical device requirements while maintaining the speed and respo

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Qualifications 4-8 years of account management and sales experience. Customer empathy and deep desire to see customers succeed. Desire to get technical and the ability to learn the ins and outs of Plaid's APIs. Some familiarity in financial services and technical products; a high degree of intellectual curiosity. Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed. Ability to work with all types of people and build long-lasting relationships. Strong Sales experience (negotiation/value-selling). Executive level communication skills - written and verbal. Relationship building (understand how to leverage internal/external executives, product, etc). Retention and Termination-save tactics. Responsibilities Own and manage the overall relationship with your portfolio of customers in our fastest growing customer segment. Build strong relationships with the C-Suite and Product teams to retain and grow revenue. Own and exceed revenue targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals Help customers integrate and launch on Plaid. Solve complex customer ch

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Within Premium Support, Dedicated Support Engineers combine deep technical troubleshooting with an enduring understanding of our most strategic customers’ architectures, critical workloads, and business priorities. Through proactive reliability work, ownership during incidents, and AI-powered support capabilities, we help customers operate successfully as their use of OpenAI grows. About the Role We’re looking for a senior leader to build and scale our Dedicated Support Engineering function globally. You will define its strategy, build the team, and establish how we deliver technically rigorous, proactive support for customers running some of the most complex and consequential workloads on OpenAI. This role combines organizational leadership, technical judgment, and executive customer engagement. You will establish a model in which DSEs develop deep customer context, independently advance difficult investigations, anticipate operational risks, and drive issues through resolution. You will also turn what the team learns into improvements that benefit customers across OpenAI. You should bring experience building technical organizations that maintain long-term accountability for enterprise customers. Leadership in Technical Account Management, enterprise Support Engineering, or a comparable technical customer function is particularly rel

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders About the Role We're hiring the first Account Managers at Modal. You'll report to the Regional Director of Account Management and be a founding member of the team. This function does not exist yet. There is no playbook, no territory map, no established motion. You'll own a book of business from day one and build the motion at the same time — from fast-moving AI startups to large enterprise teams running critical infrastructure on Modal. This is a commercial role with a revenue target. You'll be measured on retention and expansion across your accounts. While you won't be delivering the technical recommendations and implementation, the work is technical by nature. Our customers are engineers running GPU workloads, inference, and batch jobs in production, and you need to hold your own in those conversations. The profile we're hiring is a technical account manager. You've worked at companies that are deepl

We’re looking for a technical architecture expert with hands-on development experience to define the architecture of the Retail and Consumer Packaged Goods Platform and collaborate with engineering to build the platform. This is a technical engineering role and requires familiarity with NVIDIA’s GPU acceleration libraries, experience in Retail, CPG, logistics, or marketplaces, and knowledge of enterprise AI architectures will make you an ideal candidate. Join us and take the lead in building the retail platform and help us develop the future of AI in retail! Your mission is to leverage NVIDIA’s existing retail and supply chain blueprints, along with proven workflows and best practices codified through customers and ISV engagements, to define the architecture and build the Retail & CPG platform. You will be responsible for architecting and collaborating with engineering teams across NVIDIA, to build the platform. Built on NVIDIA’s full stack—including Agentic AI, Physical AI, and accelerated computing—this platform will power our three strategic pillars: digital commerce, supply chain, and intelligent stores. What you'll be doing: You will work with Retail & CPG product management, business development, and developer relations teams to harness their deep expertise in supply chain and retail to architect and build a platform that makes it easier for our ecosystem and customers to build AI solutions at scale. The platform will use our NVIDIA Nemo microservices and Nemotron open-source models, with initial priority on Agentic AI for supply chain, digital commerce and employee productivity. This role will initially be an individual contributor with developer experience building AI agents and will collaborate with a strong technical retail and supply chain team, as well as horizontal engineering team(s). Define product, technical vision and architecture Develop platform s

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are seeking experienced professionals with a strong background in Artificial Intelligence, Machine Learning, and Cloud Architecture to join our Services Delivery team to help create exciting new offerings and capabilities for our customers! In this strategic role, you will help customers expand their use of the Snowflake Data Cloud to bring AI/ML pipelines from ideation to full production. Leveraging Snowflake’s native features and extensive partner ecosystem, you will advise clients on best practices for scaling production-ready workloads. You will design tailored AI/ML solutions, coordinate closely with customer teams and Systems Integrators, and provide the technical leadership and oversight needed to ensure successful outcomes. AS A PRINCIPAL SOLUTIONS ARCHITECT AT SNOWFLAKE, YOU WILL: Be a technical expert on all aspects of Snowflake in relation to the AI/ML workload and provide customers with best practices given Snowflakes technology stack. Work with customers to understand their AI/ML use case, discover key requirements, and architect a Snowflake-centric solution to be delivered by Services Delivery. Understand how to build, deploy and AI and ML pipelines using Snowflake features and/or Snowflake ecosystem based on customer requirements. Work hands-on where neede

NVIDIA is seeking a Senior Technical Program Manager to join the CSP Engagements team, focused on deep technical engagement with hyperscale cloud service providers for NVIDIA’s next‑generation datacenter systems such as Vera Rubin NVL72. This role is intended for experienced systems and embedded software leaders—including software engineering managers, technical leads, or senior architects—who have led datacenter server and platform software programs and can operate as a trusted technical partner to hyperscale CSP engineering teams. As a member of the CSP Engagements team, you will act as the primary technical engagement leader between NVIDIA’s system software organizations and CSP platform, system software, and AI teams, ensuring alignment, readiness, and successful large‑scale deployment of NVIDIA‑based datacenter solutions. What you will be doing: Lead deep technical engagements with hyperscale CSPs as the primary NVIDIA point of contact for system software, firmware, and platform readiness for NVIDIA datacenter products. Partner directly with CSP system software, firmware, and infrastructure engineering leaders to align on software architecture, bring‑up plans, deployment readiness, and production requirements for NVIDIA‑based server and rack‑scale platforms. Represent CSP technical priorities internally, advocating for customer requirements and tradeoffs across NVIDIA’s system software, firmware, hardware, silicon, and product teams are aligned to customer needs, timelines, and constraints. Own the end‑to‑end CSP engagement lifecycle, from early technical alignment and pre‑production readiness through large‑scale deployment, escalation management, and sustained production support. Drive bi‑directional technical communication: translating CSP system‑level requirements into actionable focus areas for NVIDIA engineering teams, while clearly communicating N

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! As the Senior Director of Solutions Architecture for the Americas at Cohere, you will own the US and Canada commercial Solutions Architecture function. You will lead the team that turns enterprise interest in agentic AI into deployed, production systems, and you will be accountable for the technical win in the most competitive AI market in the world. The United States and Canada are our largest commercial opportunity, and this seat owns how we win them. You will take an established, distributed team of strong technical people and raise what it can do — setting the bar and establishing the operating rhythm that lets a team of generalists run consistent, industry-fluent plays at enterprise scale. You will set direction for the function, sit on the Solution Architecture leadership team alongside the regional leaders for EMEA and Asia Pacific, and contribute to company-wide decisions with your peers across Sales, Product and Engineering. In this role, you will: Lead and Scale the Organization: Build, coach and develop a high-performing Solutions Architecture organization across the US and Canada, and grow the senior technical talent

What you’ll do Act as the technical lead for large parts of the scanner platform: system architecture, codebase structure, and long-term maintainability. Own core runtime foundations: distributed control, state management, fault handling, and reliability. Drive engineering rigor: testability, code quality, review standards, performance regression prevention, and release processes. Build robust observability: logs, metrics, traces, and replayable diagnostics (with privacy constraints). Collaborate with hardware and recon/ML teams to define interfaces, data contracts, timing/synchronization, and failure modes. Lead complex refactors (e.g., message passing / RPC boundaries, modularization, concurrency model) without halting forward progress. What we’re looking for Deep software architecture experience for real-world systems: robotics, instrumentation, medical devices, or other complex distributed products. Strong Python and concurrency background (asyncio, multiprocessing, profiling, performance engineering). Track record of shipping systems that are observable, debuggable, and resilient. Strong technical leadership: clarity, pragmatic trade-offs, and mentoring. Useful experience Building but rock-solid systems: clear interfaces (gRPC/protobuf or equivalent), strong state modeling, and failure handling. High-leverage engineering habits on a lean team: good tests, CI, reproducible dev environments, and fast code review. Practical performance + concurrency work in Python (asyncio, profiling, multiprocessing) and comfort debugging distributed behavior. Security-minded device software: safe defaults, encrypted data paths, and disciplined handling of PII/PHI. Operational thinking: remote updates/management, excellent logging, and diagnostics that make real hardware debuggable.

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid is looking for customer-facing professionals to manage and grow Plaid’s relationships with high-growth FinTech customers. The right candidate has the ability to grow a customer’s revenue, build strong partnerships with their customers, develop a deep understanding of their priorities, motives and key drivers, and is solutions oriented. Qualifications Demonstrated relationship management and sales experience. Customer empathy and deep desire to see customers succeed. Desire to get technical and the ability to learn the ins and outs of Plaid's APIs. Some familiarity in financial services and technical products; a high degree of intellectual curiosity. Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed. Ability to work with all types of people and build long-lasting relationships. Strong Sales experience (negotiation/value-selling). Executive level communication skills - written and verbal. Relationship building (understand how to leverage internal/external executives, product, etc). Retention and Termination-save tactics. Responsibilities Own and manage the overall relationship with your portfolio of customers in our fastest growing cus

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Roblox Vision Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences – all created by our global community of developers and creators. At Roblox, we’re building the platform that empowers our community to bring any experience imaginable to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility. Why Join Our Rendering Team? Roblox is seeking an experienced and passionate senior engineering manager to lead a team of talented engineers building cutting edge rendering technology. The rendering team at Roblox is at the heart of how millions of creators and players experience our platform. We are a group that is highly passionate about pushing the boundaries of visuals, scalability and performance. We develop our in-house engine and are in control of our entire technology stack, from the rendering pipeline, the lighting techniques, the material system, the voxel terrain to the VFX system and the server infrastructure. Roblox continues to tackle an unprecedented scalabil

We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments. These customers include various government agencies and organizations with critical, sensitive missions. As a Federal Support Engineer 3, this role places you at the forefront of supporting these customers' mission-critical workloads. These complex workloads are often deployed across sophisticated hybrid and multi-cloud architectures, requiring deep expertise in cloud technologies, monitoring, and security best practices. Your primary responsibility is to ensure the complete success of these customers across their entire lifecycle with Datadog. Whether you’re looking to learn from the best or be the best, the Federal Support team is dedicated to furthering personal development and team success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests. Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data. Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management Become a subject matter expert in many Datadog product areas Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements Provide mentorship to junior members of the team and serve

The Documentation team creates engaging and informative technical content, particularly our public product documentation: Datadog Docs . This is an opportunity for a Documentation Manager to help us deliver high quality technical documentation and lead one of our growing documentation teams. Our team is hands-on with the technologies that Datadog monitors, and collaborates with technical and product teams to create technical documentation for our APIs, SDKs, developer and security tools, and community developed integrations — thousands of pages of content! This role is remote in North America. What You’ll Do: Manage 3-5 technical writer direct reports, overseeing their day-to-day, helping them make and manage effective content project plans, formally supporting their growth and development, and fostering an environment that encourages positive engagement and performance. Partner with our Product and Engineering teams to create and maintain public documentation for users, developers, and SREs, helping them succeed with Datadog products, features, SDKs, APIs, and developer tools. Experiment with the product, dig into source code, and interview subject matter experts to research technical details for documentation. Collaborate with our contributor community and greater Documentation team to develop and improve documentation standards and processes. Who You Are: You have 5-10 years experience researching and developing documentation for technical topics, like databases, APIs, cloud infrastructure, and performance and security monitoring. You have 2-5 years experience managing a small team of technical writers, coaching their performance, guiding their career journey, and breaking down complex projects into achievable plans. You have publicly available technical writing samples. You are comfortable reading at least two programming languages (e.g. Ruby, Python, Go, bash). You have written or managed documentation as code, and are familiar with modern infrastructure such a

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Pinterest is on a mission to bring everyone the inspiration to create a life they love. The Applied Science team plays a critical role in this mission by developing cutting-edge machine learning solutions that scale across all of Pinterest engineering teams (see our team’s publications ). We're looking for a highly technical Engineering Manager with a deep understanding of modern recommendation systems to manage, lead and develop a team of machine learning researchers and engineers within the Applied Science team. In this role, you will help the team build a portfolio of work which can balance that addresses both immediate short-term business needs and long-term strategic breakthroughs. You will partner with senior leaders to evolve our technical roadmap and directly drive Pinterest’s core mission forward. W

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with our most strategic customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI platform. This team will handle high difficulty situations and issues. The team will be global, providing 24x7 technical coverage for our customers. This will be an opportunity to build this new team from first principles - your leadership will determine the future of this organization. The ideal candidate will have a combination of technical capabilities mixed with strong leadership and systems building strength. This role is based in San Francisco, CA. We use a hybrid work model of 3 days