Channel Planning Director in India

call center executive, also known as a contact center agent or customer service representative, is a frontline employee who acts as an intermediary between customers and a company. Their responsibilities include: Handling calls: Answering incoming and outgoing calls, and transferring them to the relevant department or agent Providing customer service: Addressing customer questions, concerns, and complaints Analyzing customer data: Conducting surveys to collect customer satisfaction data, and using that data to develop new strategies Communicating with customers: Using a variety of channels, including phone, email, social media, and chat Managing orders: Overseeing the timely delivery and payment of customer orders Recommending improvements: Suggesting improvements to systems and processes to increase efficiency call center BPO executive, also known as a customer care representative (CSR), is a frontline employee who deals with customer communication and support. Their responsibilities include: Answering customer queries and complaints Providing solutions to customer problems Ensuring customer satisfaction Building strong customer relationships Communicating with customers via calls, email, chat, and social media Processing orders, forms, and applications Providing information about products and services Processing returns

Some skills and qualifications that are useful for a telecaller include: Strong verbal communication skills, Good listening skills, Ability to multitask and manage time effectively, Ability to handle pressure, and Knowledge of CRM software programs and telephone systems call center executive, also known as a contact center agent or customer service representative, is a frontline employee who acts as an intermediary between customers and a company. Their responsibilities include: Handling calls: Answering incoming and outgoing calls, and transferring them to the relevant department or agent Providing customer service: Addressing customer questions, concerns, and complaints Analyzing customer data: Conducting surveys to collect customer satisfaction data, and using that data to develop new strategies Communicating with customers: Using a variety of channels, including phone, email, social media, and chat Managing orders: Overseeing the timely delivery and payment of customer orders Recommending improvements: Suggesting improvements to systems and processes to increase efficiency

We’re Hiring: Business Development Executive (BDE) Location: Mohali (Work from Office) Walk-in Interviews Apply Directly! Are you passionate about sales, lead generation, and building client relationships? Join our growing team and take your career to the next level! Key Responsibilities: Identify and generate new sales opportunities through various channels. Work on bidding platforms such as Upwork, Freelancer, and PeoplePerHour (PPH). Generate quality leads using LinkedIn, LinkedIn Sales Navigator, and similar platforms. Build and maintain a strong pipeline of prospective clients. Conduct market research to identify new business opportunities. Develop and maintain professional networks for business development. Stay updated on the company’s products and service offerings. Prepare compelling business proposals and client presentations. Maintain and update client records in CRM/database. Requirements: Experience in Business Development or IT Sales. Hands-on experience with Upwork, Freelancer, PPH, and LinkedIn lead generation. Excellent communication and negotiation skills. Strong research, proposal writing, and relationship-building abilities. Self-motivated with a target-driven mindset. Perks & Benefits: 5-Day Work Week Group Health Insurance Extra Compensation for Night Shifts Additional Pay for Extra Days Worked in Office Monthly Performance Bonus for Achieving Targets Career Growth Opportunities in a Dynamic Work Environment Location: Mohali (Work from Office) Walk in for an Interview or Apply Today! If you’re ready to build a rewarding career in Business Development, we’d love to meet you!

customer care officer, also known as a customer service officer, is a key role in a business that acts as the primary point of contact between the company and its customers. Their responsibilities include: Handling inquiries: Responding to customer questions and concerns by phone, email, or other channels Resolving complaints: Addressing customer complaints and ensuring they are resolved Improving customer experience: Ensuring customers have a positive experience with the company's products or services Staying current: Keeping up with the company's products and services Participating in team meetings: Improving communication methods with the team Following up: Checking in with customers to ensure they are still satisfied with their purchases Promoting products and services: Sharing information about additional products or services that might benefit customers Some skills that are important for customer care officers include: Empathy, Problem solving, Communication, Active listening, Patience, Tenacity, and Adaptability

BPO stands for business process outsourcing, which is a broader term that includes customer-facing and behind-the-scenes tasks like accounting, HR, marketing, and sales. Call centers, on the other hand, primarily focus on customer communication and support. Some job requirements for a call center BPO executive include: 12th pass, Basic computer knowledge, and Basic Excel customer care officer, also known as a customer service officer, is a key role in a business that acts as the primary point of contact between the company and its customers. Their responsibilities include: Handling inquiries: Responding to customer questions and concerns by phone, email, or other channels Resolving complaints: Addressing customer complaints and ensuring they are resolved Improving customer experience: Ensuring customers have a positive experience with the company's products or services Staying current: Keeping up with the company's products and services Participating in team meetings: Improving communication methods with the team Following up: Checking in with customers to ensure they are still satisfied with their purchases Promoting products and services: Sharing information about additional products or services that might benefit customers

customer care executive (CCE) is a professional who acts as a liaison between a company and its customers to ensure customer satisfaction: Responsibilities CCEs are the primary point of contact for customers, responding to questions, issues, and complaints. They also analyze customer feedback to improve customer care strategies. Skills CCEs need to have strong communication skills, active listening, and problem-solving abilities. They should also be able to empathize with customers and defuse tense situations. Channels CCEs use a variety of channels to communicate with customers, including phone calls, emails, live chats, and social media. Role CCEs are critical to maintaining a company's reputation and building customer loyalty. They can shape how customers perceive the brand through their professionalism and ability to satisfy customer needs. Customer care executives manage all customer interactions via multiple channels like phone calls, emails, live chats, social media etc. They respond to varied customer queries and requests related to orders, payments, product features, technical issues etc

Key Responsibilities Generate sales by converting travel inquiries into confirmed bookings. Promote domestic and international holiday packages to prospective customers. Understand customer travel preferences and recommend suitable itineraries. Prepare travel quotations, itineraries, and cost estimates. Follow up with leads through phone calls, email, WhatsApp, and other communication channels. Meet monthly and quarterly sales targets. Coordinate with suppliers, hotels, airlines, and transport partners to ensure seamless travel arrangements. Maintain accurate customer records and update the CRM system. Resolve customer queries and provide excellent pre-sales and post-sales support. Stay updated on travel trends, destinations, visa requirements, and promotional offers.

Collaborate with other teams They collaborate with other teams, such as technical support, sales, or product development, to resolve customer issues. Coach and train They coach and train their team to be successful agents. Identify customer service channels They identify customer service channels and solutions for managing customer concerns. Some skills that are important for customer support executives include: Communication skills Problem-solving skills Empathy Technical proficiency Time management Patience Adaptability Attention to detail

customer care executive (CCE) is a professional who acts as a liaison between a company and its customers to ensure customer satisfaction: Responsibilities CCEs are the primary point of contact for customers, responding to questions, issues, and complaints. They also analyze customer feedback to improve customer care strategies. Skills CCEs need to have strong communication skills, active listening, and problem-solving abilities. They should also be able to empathize with customers and defuse tense situations. Channels CCEs use a variety of channels to communicate with customers, including phone calls, emails, live chats, and social media. Role CCEs are critical to maintaining a company's reputation and building customer loyalty. They can shape how customers perceive the brand through their professionalism and ability to satisfy customer needs.

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: 1) Customer Experience: - Ensure exceptional customer service across all channels (phone, email, chat, social media). - Handle escalated customer issues and complex inquiries. - Identify and address trends in customer complaints and feedback. - Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. 2) Operational Excellence: Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Qualifications: Collaborate with other departments to resolve customer issues and improve the platform. Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, no

We’re looking for a Talent Acquisition professional to join the People team at Bolna.ai . This is a hands-on role for someone who understands the nuances of hiring , thrives in a fast-paced environment, and knows how to build pipelines, convert strong candidates, and help teams hire exceptional talent at speed. What you’ll do Own end-to-end hiring across multiple functions — from understanding the requirement and sourcing to interviews, offers, and closures. Partner closely with hiring managers and leadership to understand hiring needs, define candidate profiles, and drive focused hiring strategies. Build and maintain strong talent pipelines through LinkedIn, referrals, communities, databases, and creative sourcing channels . Understand the nuances of hiring — what to look for, where to find the right talent, how to engage candidates, and how to convert them . Drive fast-paced hiring without compromising on candidate quality or experience. Build strong candidate relationships and effectively manage the funnel from first conversation to closure . Own and strengthen employee referral programs , finding creative ways to increase participation and conversions. Track pipeline health and hiring metrics, identify bottlenecks, and continuously improve the hiring process. Contribute to employer branding, talent mapping, and other hiring initiatives as Bolna scales. Who we’re looking for 3–6 years of experience in Talent Acquisition / Recruitment, preferably in a startup or high-growth environment. Strong understanding of fast-paced hiring and high-volume / multi-role recruitment . Excellent sourcing, screening, candidate engagement, and offer conversion skills. Strong understanding of the nuances of hiring and building quality talent pipelines . Experience managing or building employee referral programs . Strong communication, stakeholder management, and negotiation skills. High ownership, urgency, and attention to detail. Someone who enjoys figuring things out, moving fast,

About OpenAI OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We build models and products that help people learn, create, and solve problems—and we work to do so safely and responsibly. About the Team OpenAI’s products are talked about by people, not just press and pundits. More than 900 million people use our tools each week, learning from one other and passing along what works. Their stories shape our reputation and encourage others to try our products. Our community team builds direct relationships & channels with people who use our tech then amplifies their stories and use cases so peers can learn from them and channels their insights to our product and research teams. About the Role We’re hiring a full-time program and community manager to shape how we show up on college campuses where usage of our tools is most advanced. This person will own relationships with a small group of campuses with dense populations of builders and future startup founders that are on the cutting edge of adoption and have a tremendous influence on how students, builders, and the broader world understands emerging technology. You’ll be tasked with shaping our approach to how we build and measure our engagement on frontier campuses, aligning that strategy with cross-functional teams, and also providing personalized support to student leaders on these campuses. You’ll work closely with community, marketing, product, recruiting, startup and education teams plus our agency to ensure students have the best possible experience learning and building with OpenAI. In this role, you will: Identify and develop deep relationships with the standout student leaders who should have a closer relationship with OpenAI at leading global campuses with dense populations of builders and future startup founders. Learn the culture, priorities, and opportunities unique to each campus and identify where OpenAI can provide the most value. Support campus lea

About the Team OpenAI’s GTM Partnerships team builds a strategic, global partner ecosystem to accelerate customer success, enable enterprise AI adoption, and drive durable growth in support of OpenAI’s mission toward AGI. We work cross-functionally across Product, Engineering, Security, Legal, and GTM to deliver strong partner outcomes through disciplined strategy and execution. This role sits within Partnerships/GTM and will lead OpenAI’s strategy and execution with Global Systems Integrators such as Cognizant, Infosys and Wipro. These partnerships are critical to helping enterprise customers adopt, implement, and scale OpenAI’s products through trusted advisory, transformation, and delivery channels. This role will be hybrid based in our San Francisco office. About the Role We are hiring a Head of Growth GSIs - Cognizant Infosys & Wipro to lead and scale OpenAI’s partnerships with Global Systems Integrators. You will be responsible for building strategic relationships with leading GSI partners, translating shared priorities into scalable partnership motions, and driving customer adoption through joint go-to-market, solution development, and delivery enablement. This leader will operate as the single accountable owner for a portfolio of high-impact GSI partnerships, setting direction, establishing operating cadence, and aligning internal and partner stakeholders to deliver measurable business outcomes. Success in this role requires strong executive presence, sound judgment, and the ability to navigate complex, global, cross-functional partnerships across GTM, product, solutions, legal, security, and partner organizations. In this role, you will: Own and grow OpenAI’s strategic partnerships with International GSIs, with accountability for partnership health, adoption, revenue impact, and long-term growth. Define the partnership strategy and priorities for GSIs, including joint business plans, goals, execution roadmaps, and success metrics. Establish and run a du

About us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: EDC Retail – EDC is one of Paytm‘s business tools to help merchants grow and manage their business through simplicity and data driven technology. About the role: The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations. Expectations/ Requirements : 1. Create an inspiring team environment with an open communication culture 2. Need to drive swiping device sales in the assigned area. 3. Resolving merchant queries 4. Drive overall engage merchant base 5. Capable of hiring and building team 6. Set clear team goals 7. Delegate tasks and set deadlines 8. Oversee day-to-day operation 9. Monitor team performance and report on metrics 10 .Motivate team members 11. Discover training needs and provide coaching 12 .Listen to team members feedback and resolve any issues or conflicts 13. Recognize high performance and reward accomplishments 14. Encourage creativity and risk-taking 15. Suggest and organize team building activities Superpowers/ Skills that will help you succeed in this role 1. High level of drive, initiative and self-motivation 2. Must Have Experience in Leading Team 3. Must Be a Graduate 4. Growth Mindset Why join us : We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India. Qualification:- Graduate/Post Graduate

Marketing Director- Paytm (Inference and Agentic AI) Location: Noida Company: Paytm About Paytm: Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Role Overview: Paytm is looking to hire a Marketing Director to own B2B marketing, demand generation, product marketing, and sales enablement for Paytm’s Inference and Agentic AI products. This is a managerial role that will lead a team of marketing managers and drive marketing across enterprise clients and mid market merchants. The role will be responsible for building market presence, qualified pipeline, product launches, agentic marketing initiatives, and sales enablement programs across Paytm AI products including Pi Commerce and future AI agents. The candidate will own positioning, messaging, GTM communication, lead generation, demand generation, account engagement, and customer marketing across digital, offline, and agentic channels. The role requires strong B2B SaaS marketing experience, product marketing judgment, demand generation depth, team leadership, and ability to convert AI product capabilities into clear business value. Key Responsibilities Own end-to-end marketing strategy for Paytm AI products across Enterprise and Mid-Market segments. Drive demand generation through digital campaigns, webinars, events, ABM, content, and partne