Account Manager, SME & Growth

Qualification

> 4 years of experience in account management, relationship management, customer success, sales or a similar commercial role. A demonstrated track record of driving revenue growth, expansion or wallet share within existing accounts. Strong commercial drive and motivation to identify and pursue growth opportunities. Confidence engaging directly with customers and business stakeholders to understand their needs and recommend relevant solutions. Ability to build meaningful relationships with customers across different functions and levels of seniority. Consultative selling and discovery skills, with the ability to understand a customer’s business model and connect their challenges to commercial opportunities. Strong verbal and written communication skills in English. Strong problem-solving skills, with the ability to identify customer issues, coordinate internal stakeholders and drive solutions through to resolution. Ability to collaborate effectively with Sales, Product, Operations, Marketing and Strategy teams. Comfort learning new technology and using CRM, analytics and other tools to drive customer engagement and growth. A proactive, resilient and ownership-oriented approach to ma