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Active4d ago

AI Customer Experience Manager

Talkdesk·📍 Madrid, Spain

Employment

Full-Time

Work mode

On-site

Experience

Not stated

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

A fully dedicated Talkdesk AI Customer Experience Manager embedded within the team of a major Spanish enterprise customer, responsible for maximizing the value of the Talkdesk platform and supporting the customer's CX and AI transformation. This role combines strategic customer leadership with strong technical fluency, working closely with the customer's business and technical teams to identify, develop, and optimize high-value use cases, particularly across AI and Agentic capabilities. The AI CXM acts as a trusted advisor and orchestrates the appropriate Talkdesk teams across Product, Engineering, Professional Services, and Customer Care to drive adoption and measurable business outcomes. Core Responsibilities AI & Use Case Development Identify, prioritise, and support AI and Agentic use cases based on the customer's business priorities. Translate business challenges into defined use ca

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About this listing

  • Source: Talkdesk's official careers site (via Greenhouse) · last confirmed on the source 30 Oct 2026
  • Posted 26 Oct 2026

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What they are looking for

Skills & requirements

ai

Department · Customer Experience

Hiring company

Talkdesk

Technology

Talkdesk is a global organization of 1,300 employees located in 19 countries (and counting)! We are a recognized cloud contact center leader, have ~$500 million in funding and a valuation of more than $10 billion with our Series D. Now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth!

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