SH
London, England, United Kingdom
Customer Service
SH
Salary not disclosed
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Role overview
Job description
The Role… We are looking to recruit an enthusiastic, organised, sales driven Assistant Manager to assist in leading the team at London based new Studio opening. The Assistant Manager will be responsible for assisting the General Manager in the day to day running of the space, managing all aspects in their absence and delivering a seamless, ‘second to none’ customer service experience. The role will touch specifically on operational efficiency and KPI attainment in line with company strategy. *This role will initially be based at one of our other studios in London, so the successful candidate can learn the Soho Home way before leading the brand new Central London store* Key responsibilities.. Supporting the General Manager in leading the team and acting as GM in their absence. Working alongside the GM to find innovative ways to deliver KPI’s set by the business and accurately reporting al
…About this listing
- Source: Soho House & Co.'s official careers site (via Greenhouse) · last confirmed on the source 29 Oct 2026
- Posted 24 Sept 2026
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What they are looking for
Skills & requirements
Qualification
Supporting the wider team with in-store events and collaboration Generating reports and valuable feedback for General Manager and also for wider business Being first point of contact for customer escalations What We Are Looking For… +5 years of experience in a luxury/premium retail environment Proactive & can-do attitude
Department · Soho Home
Hiring company
Soho House & Co.
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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