R
6mo ago
Al Ain, Abu Dhabi Emirate, United Arab Emirates· Full-time
R
Salary not disclosed
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Role overview
Job description
Job Summary: We are seeking a dedicated and empathetic Call Center Representative to join our healthcare team. The ideal candidate will be the first point of contact for patients and clients, handling inquiries, scheduling appointments, resolving issues, and ensuring a positive patient experience. This role requires excellent communication skills, attention to detail, and a strong understanding of healthcare processes and confidentiality (HIPAA compliance). Key Responsibilities: Answer incoming calls from patients, providers, and insurance companies in a timely and professional manner. Schedule, reschedule, and cancel appointments using the internal healthcare system (e.g., Epic, Cerner). Provide information on services, procedures, and insurance coverage. Handle patient inquiries regarding billing, referrals, and test results while maintaining confidentiality. Escalate complex issues to
…About this listing
- Source: Royalhealth's official careers site (via Keka) · last confirmed on the source 29 Oct 2026
- Posted 12 May 2026
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What they are looking for
Skills & requirements
Qualification
Education &
Department · Call Center
Hiring company
Royalhealth
Healthcare
Discover RoyalHealth's herbal wellness juices and hygiene products. Join our community to experience healthier living and explore business opportunities through direct selling.
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