Cloud Support Engineer - Japanese Speaking

Qualification

BS/MS in Computer Science or equivalent experience. 2+ years in technical support (customer-facing, ideally 24x7). Fluency in Japanese (spoken and written) and familiarity with Japanese business culture; experience living or working in Japan preferred. Strong AI fluency, including prompt engineering, context management, and the ability to critically validate AI outputs and know when to fall back to manual investigation. Experience with AI-powered tooling (e.g., coding assistants/agentic IDEs) and modern support environments. Solid technical troubleshooting skills , including comfort with SQL, log analysis, and scripting/automation (e.g., Python, APIs, workflow tools) to diagnose issues and streamline tasks.SQL, log analysis, and scripting skills (Python, APIs). Strong written/verbal English communication. Basic understanding of Windows and Linux Operating Systems. Basic understanding of Data Warehousing fundamentals and concepts. Ability to write and understand basic SQL queries Familiarity with end-to-end ML pipeline including ML modeling, feature engineering, ML model training, etc. Familiarity with prompt engineering, and associated tools within the LLM ecosystem, including Lang