Complaints Compliance & Prevention Manager

About the Role We are looking for a Compliance & Prevention Associate to join our Complaints Management & Prevention team on our journey to bring N26 Operations to the next level. Reporting directly to the Complaints Compliance & Prevention Manager, you will serve as the operational engine executing regulatory remediation deliverables, conducting deep-dive Root Cause Analyses (RCA), performing data population reconciliations, and enforcing compliance checks on complaint handling output across all of our markets with focus on Germany. What You Will Do Remediation Execution: Crucial role in audit findings compliance and remediation, working directly with auditors, remediation teams and management to assure timely delivery of projects and initiatives. Compliance Maintenance: Draft and update Written Orders (SfOs), Work Instructions, process maps, and operational guidelines to resolve open regulatory action items. Case-Level RCA Investigations: Perform deep-dive case investigations across different complaints’ markets to identify underlying technical, process, or operational root causes rather than surface-level symptoms. Audit Evidence Compilation: Collect, verify, structure, and archive Test of Design (ToD) and Test of Effectiveness (ToE) evidence packages for internal and external control reviews. Quality & Output Compliance: Support qualitative and quantitative compliance verification on complaint output, validating SLA calculations, delay communication triggers, and conflict-of-interest checks. What You Will Bring Minimal requirements: 4+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space, full working proficiency in German language. Background & Experience: professional experience in consulting, assurance functions, financial regulation, banking quality assurance, or audit support. Functional & Technical Knowledge: Practica

About the Role N26 is seeking an analytical, regulatory-minded Complaints Compliance & Prevention Manager to lead compliance governance, audit remediation, and the preventive control framework within our Complaints Management & Prevention department. Reporting directly to the head of the department, you will own the end-to-end planning and execution of our regulatory remediation roadmap, separating administrative control and preventive functions from operational case handling. In this role, you will establish a robust, BaFin-compliant preventive Root Cause Analysis (RCA) framework and oversee CMP's Written Orders (SfO) to ensure full operational integrity, data quality, and compliance across all active N26 markets.The role combines a compliance mindset with deep understanding of operations specificity. What You Will Do Regulatory Remediation & Governance: Lead the end-to-end delivery of the regulatory remediation roadmap, managing Test of Design (ToD) and Test of Effectiveness (ToE) milestones in alignment with BaFin MaBeschwer, MaComp, MaRisk, and general KWG expectations. Preventive Framework & RCA: Build, govern, and scale the preventive RCA framework (MaBeschwer Tz. 18), establishing risk-based selection triggers beyond volume (e.g., PSD2, WpHG, financial loss, reputational risk) to eliminate systematic product and process defects. Written Order (SfO) Ownership: Maintain, update, and own CMP’s Written Orders, procedures, and work instructions for structural compliance, process consistency, and cross-market operational alignment. Control Function & Stakeholder Interface: Serve as the primary operational contact for 2LoD (Compliance, Risk Management), 3LoD (Internal Audit), and external regulatory stakeholders. Team Leadership & Performance: Direct and mentor Associate/Specialist team members in the matrix structure and cross-functional alignment with Product, Tech (PTX), Legal, and CS. What You Will Bring Minimal requirements:

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Our Global Food Safety team exists to keep Wolt’s operations safe, compliant, and trusted across every market we’re in. We partner closely with the business on growth and operational excellence initiatives, building customer trust through clear standards, data-driven improvements, and food safety programmes that actually hold up on the ground. We’re looking for an Associate Manager, Food Safety to help us build and run these programmes across our European markets. You’ll work closely with operations, legal, policy, and frontline teams to protect our customers and partners, and to keep our sites compliant as we grow. Expect regular travel across our European locations. What you’ll be doing This is a hands-on role that blends policy work with real, on-the-ground problem-solving. You’ll partner with country and area leaders, support external audits, and help translate global food safety standards into steps that actually work locally. Day-to-day in this role you’ll: Partner with country and area leaders to manage food safety compliance and find pragmatic solutions to emerging risks. Support our external audit programme, coordinating schedules with third-party auditors and local food authorities. Help develop and maintain our global food safety policies, procedu

About the opportunity We are seeking an experienced Lead Technical Product Manager for our Machine Learning Platform within the Intelligent Operations Platforms segment. In this role, you will define the long term vision, platform architecture, and execution strategy for core Machine Learning infrastructure across N26. Your work will enable squads across the bank to automate risk assessments, prevent financial crime, and scale operational efficiency. Our ML Platforms team serves as the central nervous system for real-time, data-driven decisioning. We build and scale horizontal ML capabilities that allow critical functions including Financial Crime, Credit Risk, and Core Operations to execute with absolute precision at scale. As a Lead Product Manager, you will drive multi-squad strategy, transforming complex predictive models into resilient, compliant, sub-second scoring systems. In this role, you will Drive the Core ML Platform Vision: Define and execute the multi-year roadmap for the central Machine Learning platform, ensuring alignment with broader engineering architecture and executive business goals. Lead High-Volume ML Portfolios: Oversee complex predictive ML capabilities supporting high-throughput banking systems, focusing on real-time transaction monitoring, automated credit risk scoring, and operational workflow decisioning. Scale Enterprise MLOps Infrastructure: Own the platform tooling and standards across the full ML lifecycle. Drive strategic decisions around feature stores, real-time feature extraction pipelines, model registries, automated retraining triggers, and CI/CD for ML. Establish Model Evaluation and Governance: Define robust offline and online model evaluation frameworks, shadow deployment mechanics such as champion and challenger testing, and real-time monitoring for model drift, inference latency, and data quality degradation. Bridge Technical Leadership and Compliance: Partner closely with Principal Data Scientists, ML Engineers, Security

About the Opportunity We are seeking a passionate, technically-minded Product Manager - Product Factory to join our Core Systems team. Our mission is to disrupt traditional core banking technology standards by building highly configurable, modular, and automated solutions that enable rapid financial product launches across Europe, backed by automated compliance and seamless data flows. The Core Systems segment is split between our Barcelona and Berlin, which serve as the primary product and tech hubs for N26 globally. What is the "Product Factory"? The Product Factory is the central engine room of N26’s core banking platform. Rather than hardcoding software from scratch for every new country or account type, the Product Factory builds the modular "building blocks" (flexible APIs, internal configuration engines, and a centralized product catalog) of the bank. As the Product Manager for this group, you will own the internal platforms that allow N26 to dynamically mix, match, and launch new financial products (like specialized savings accounts, premium tiers, or localized lending features) in a highly competitive, scalable, and compliant manner. In this role you will: Build Internal Self-Service Tools: Drive the strategy and execution for self-service product configuration and orchestration tools, enabling internal regional and market teams to launch or modify financial products without needing engineering intervention. Own Platform Strategy & Roadmap: Define and execute the roadmap for N26's core product infrastructure, including the orchestration of transactional and gateway data flows that power our underlying financial systems. Manage the Central Product Catalog: Maintain and scale the central system of record for N26's financial features, interest rates, limits, and fee structures, ensuring high system availability and data integrity. Cross-Functional Collaboration: Partner with other product managers, designers, and core engineers to continuously improve N26'

Your Mission As an AI Architect you will define scalable and resilient AI agent architectures while establishing reusable patterns, components, and frameworks to support consistent and efficient development. What You’ll Do Design and implement scalable, fault-tolerant agentic architectures. Develop and maintain traceability, monitoring, and evaluation mechanisms for AI systems. Implement guardrails and security measures to ensure safe and compliant AI usage. Build and optimize Retrieval-Augmented Generation (RAG) pipelines and vector search frameworks. Collaborate with stakeholders to define requirements and communicate technical concepts effectively. Evaluate the feasibility, practicality, and risks associated with AI architectures and workflows. What We’re Looking For Deep understanding of agentic architectural patterns and their practical applications in technology and finance. Proficiency in agentic orchestration frameworks (e.g., LangGraph or similar). Hands-on expertise in Python, with knowledge of both API-first development practices and traditional service-based architecture. Experience with traceability, monitoring, and evaluation techniques. Knowledge of cloud platforms and experience designing cloud-based AI solutions. Understanding of AI governance principles and practices. Excellent verbal and written communication skills for collaboration across technical and non-technical teams. Fluency in German and English Why Join Us Deliver high-impact, transformational data strategies for leading financial institutions. Work in a collaborative, entrepreneurial culture where your ideas shape the future. Access continuous learning , training, and industry certifications. Influence not only client outcomes but also the strategic direction of our data practice. Be part of a team that’s redefining the future of digital financial services . Capco’s #BeYourselfAtWork culture means we celebrate individuality and work in an environment where div