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ActiveSeen 19h ago

Contact Centre Advisor

The Nursing and Midwifery Council·📍 London, United Kingdom

Employment

FULL TIME

Work mode

Hybrid

Experience

Not stated

Salary

£28.2K – £30K/yr

OverviewRequirementsCompanySimilar jobs

Role overview

Job description

About the team and what we do The contact centre is the face of the NMC and the first port of call for all of our customers. We deliver excellent customer service on all interactions, solving registration problems, triaging complaints and always ensuring a professional image. Your role and impact As Contact Centre Advisor you will: ·Provide excellent customer service on all interactions ·Answer all communications in line with NMC tone of voice ·Assist registrants from across the globe with any query type ·Ensure the highest standards of quality and adheres to the standards set out for quality monitoring and delivery. ·To work within the set objectives and targets outlined within their key performance indicators and set service level agreements ·Update the relevant system and documents ·Work well within a team engaging in meetings and sharing ideas ·Communicates clearly with their Team Ma

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About this listing

  • Source: The Nursing and Midwifery Council's official careers site (via Pinpoint) · last confirmed on the source 29 Oct 2026
  • First seen by Jobiba 29 Oct 2026

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What they are looking for

Skills & requirements

recruitment →customer service →

Department · Registration Centre

Hiring company

The Nursing and Midwifery Council

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