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Active2d ago

Customer Operations Associate I

Affirm·📍 United States

Employment

Full-Time

Work mode

Remote

Experience

MID LEVEL

Salary

$50K – $70K/mo

OverviewRequirementsCompanySimilar jobs

Role overview

Job description

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Affirm seeks to provide better financial products to improve the lives of consumers and we are looking for an Operations Associate who will join our team to humbly serve our customers. As part of our Customer Operations team, Operations Associates ensure timely and accurate resolution of complex customer inquiries through omni-channel communication, and partner with cross-functional teams to implement new systems and products. Our ideal candidate is ready to learn and develop their career as a part of a dynamic and collaborative team. What You'll Do Resolve escalated customer inquiries via predominantly email, with occasional need for phone calls to support customers. Responsible for maintaining a high level o

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About this listing

  • Source: Affirm's official careers site (via Greenhouse) · last confirmed on the source 31 Oct 2026
  • Posted 30 Oct 2026

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What they are looking for

Skills & requirements

Qualification

For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law

Department · Customer Ops Servicing

Hiring company

Affirm

Technology

At Affirm, we believe that the financial industry works better for everyone when it’s fair, honest, and inclusive. We help people pay over time for almost anything—with no late fees or surprises. Through advanced technology and analytics that look beyond FICO, we’re able to serve a much broader population than other lenders.

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