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Active6mo ago

Customer Service Representative (Accounting, Banking or Healthcare Experience)- Onsite

Latitude Inc·📍 Rockville, Maryland, United States

Employment

FULL TIME

Work mode

On-site

Experience

Not stated

Salary

$25 – $30/hr

Pay vs market · Top quarter

This job's pay ($57,200 a year at the midpoint) is higher than about 75% of 9 salary-listed Customer Service jobs in United States in the last 12 months; their median is $51,300.

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Role overview

Job description

Position Overview:

We are seeking a professional and detail-oriented Customer Service Representative with experience in the Accounting, Banking, or Healthcare industry. This role is responsible for delivering exceptional customer support while handling inquiries related to financial transactions, billing, accounts, or patient/client services. The ideal candidate has strong communication skills, accuracy, and the ability to navigate sensitive or regulated information.

Hours: Monday-Friday 8am-5pm

Employment is contingent on successfully passing a drug and background check.

Responsibilities:

  • Serve as the primary point of contact for customer inquiries via phone, email, and/or chat

  • Assist customers with account questions, billing inquiries, payments, and service-related issues

  • Provide accurate information regarding financial records, invoices, insurance claims, or banking services

  • Process transactions, updates, and account changes with a high level of accuracy

  • Resolve customer concerns in a timely and professional manner, escalating complex issues when needed

  • Maintain detailed and accurate records of customer interactions in CRM or internal systems

  • Ensure compliance with company policies and industry regulations (e.g., HIPAA, financial compliance standards)

  • Collaborate with internal departments such as accounting, billing, or operations to resolve issues

  • Identify opportunities to improve customer experience and internal processes

    • About this listing

    • Source: Latitude Inc's official careers site (via Lever) · last confirmed on the source 3 Nov 2026
    • Posted 8 Apr 2026

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    What they are looking for

    Skills & requirements

    accounting →customer service →CRM →

    Department · Client Opportunities

    Hiring company

    Latitude Inc

    Energy

    View the company profile, current openings and hiring details.

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    Customer Service Representative (Accounting, Banking or Healthcare Experience)- Onsite

    Latitude Inc
    7mo ago
    Rockville, Maryland, United States· Full-time
    Exact match

    $25 – $30/hr

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