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Active13mo ago

Call Center Representative

Latitude Inc·📍 Rockville, Maryland, United States

Employment

Full-Time

Work mode

On-site

Experience

1+ years

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

A well-established organization is seeking a Contact Center Representative to join its high-performing member services team. In this role, you’ll be the first point of contact for participants, spouses, attorneys, and representatives—delivering clear, empathetic, and accurate support via phone, email, and written correspondence. This is a high-volume inbound call environment, ideal for individuals who thrive on helping others, communicating clearly, and maintaining attention to detail in a fast-paced setting.

Key Responsibilities Answer inbound calls promptly and professionally, delivering accurate information and excellent customer service. Document call activity and inquiries using internal systems. Provide information from internal knowledge bases and tools to address participant questions. Navigate organizational websites to support callers in real-time. Monitor call queues and ensu

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About this listing

  • Source: Latitude Inc's official careers site (via Lever) · last confirmed on the source 29 Oct 2026
  • Posted 3 Oct 2025

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What they are looking for

Skills & requirements

Department · Client Opportunities

Hiring company

Latitude Inc

Energy

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