Customer Service Representative

CPI Security, a leader in the security and automation solutions industry, is looking for a Revenue Recovery Representative to join our growing team at our headquarters in Charlotte, NC! We are looking for a Revenue Recovery Representative who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment. Key Responsibilities : Manage collection efforts with a high level of persuasiveness & professionalism. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Place account on hold for incoming orders until payment is received. Document daily collections activity including, but not limited to, emails sent as well as inbound and outbound phone calls. Place outbound calls to delinquent customers to collect past due billing Receive inbound calls from customers that wish to make payments or payment arrangements Print, fold, and mail dunning letters to delinquent customers Audit the cancel reason report on a monthly basis May have additional duties as assigned by Management Job Requirements/Experience: High school diploma required Minimum of 2 years B2C and “soft” collections experience a plus The hours for this position are Tuesday to Friday 12-9 and Saturday 9-5 with Sunday and Monday off. The pay for this position ranges from $42-52k in annual earnings. What’s In It For You: Comprehensive and on-going training when you start, includes leadership development. Engaging and fun company culture that succeeds through diversity. Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance opt

CPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Security Advisor to join our growing team in Charlotte, NC! Our Residential Sales Representative will design, present and sell our award-winning security and home automation solutions and will schedule in-home sales consultations through lead generating and prospecting activities using company provided tools. As an Advisor, you will lead our mission to make every day safer for our community by working directly with customers to identify and meet their security and automation needs. This is a fantastic opportunity to earn an uncapped, performance-based income while providing valuable service to our customers. This is more than “just a sales job” – it’s your chance for a fulfilling and purpose-driven career that provides opportunities for growth, stability, and competitive pay and benefits. We are looking for go-getters who can work independently while exceeding goals. If you’re an experienced sales professional and excellent communicator, you enjoy building relationships with customers and solving problems, this opportunity is for you. Protect your community while building your career. At CPI Security, we don't just sell alarms; we provide peace of mind. As a Residential Sales Representative in our Charlotte market, you’ll join an industry leader with a culture built on growth, stability, and helping others. Target Earnings: $60,000 - $90,000+ (Base salary guarantee + uncapped commissions) The Perks: Company fuel card, iPhone, iPad, and a Free Monitored Security System after 90 days. Future Growth: Comprehensive leadership development and ongoing training to move you up the ladder. Benefits: Full Medical, Dental, Vision, 401(k) with company match, and generous PTO/Paid Holidays. What You’ll Do Consult & Design: Work directly with homeowners to design and sell award-winning security and smart home automation solutions

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. What You'll Do: In this role, you’ll be empowered to make decisions, communicating directly with customers to answer account inquiries, diagnose and resolve security system related issues with home automation and video products in order to provide customers with a satisfactory resolution to ensure complete satisfaction. When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. If you’re an experienced customer service professional, enjoy solving problems and keeping customers happy, and want a career with purpose, this opportunity is for you. Responsibilities Respond to and resolve customer questions and requests on various items such as: equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail Effectively communicate CPI Security’s value, products, and services to customers and utilize upselling techniques to meet customers’ needs Apply app

CPI Security is seeking a Commercial Security Service Technician for our Charlotte, NC market. Our Technicians are responsible for installing our full suite of industry-tailored smart security solutions for our commercial customers. Our Commercial Security Service Technicians will ensure complete customer satisfaction as they work on equipment that protects company assets, employees, and customers. W e are the trusted name for smart security solutions that allow us to design, install, monitor, service and protect what matters most to business owners and operators. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers. What You’ll Do: Installs commercial customers new equipment or systems to ensure the system exceeds customers’ expectations Educate, train and demonstrate the customers new system Must be able to work closely with supervisor and other technicians to coordinate and complete jobs Maintain a good rapport and attitude with coworkers and customer base Provide solutions and use expertise for challenges that may arise for customers Maintain knowledge of industry changes and new developments in products and technology Present a professional appearance and maintain a clean and professional vehicle image Implement new ideas and strategies to make tasks easier What We're Looking For: High school diploma or equivalent; technical training in electronics, electrical, HVAC, or a related field is a plus. Strong sales skills, with an emphasis on upselling and closing techniques. Excellent customer service skills and a commitment to safety. Mechanical aptitude and ability to work independently or as part of a team. Positive attitude, professional appearance, and flexibility to work weekends. What’s In It For You: $60,000 annual average earnings (hourly base and commissions) Company fuel card, company equipment provided (i.e. vehicle, iphone, ipad)

Garage Door Technician — Paid Training + $100K+ Earning Potential Location: Charlotte, NC Training Pay: $24 per hour After Training: Performance-based pay with realistic earning potential of $100,000+ annually Build a Hands-On Career With Serious Earning Potential Do you enjoy working with your hands, solving problems, and helping people? Are you motivated by the opportunity to increase your income as your skills and performance grow? Tip Top Garage Doors is looking for a positive, dependable, and mechanically inclined Garage Door Technician to join our Charlotte team. We’re a family-run company built on quality workmanship, honest service, and treating our customers—and one another—like neighbors. Garage door experience is preferred, but it isn’t required. If you bring a strong work ethic, a customer-first attitude, and a willingness to learn, we’ll provide the training and support you need to build a rewarding long-term career. Compensation Earn $24 per hour during training After successfully completing training, compensation transitions from hourly pay to performance-based pay Technicians have a realistic earning potential of $100,000+ annually after training Your earning potential grows with your skills, productivity, customer service, and overall performance Earnings are performance-based and are not guaranteed. What You’ll Do Install, repair, and maintain residential and commercial garage doors and related equipment Inspect systems, diagnose problems, and recommend safe, effective solutions Clearly explain repair and replacement options so customers can make informed decisions Deliver friendly, professional service during every customer interaction Complete accurate job documentation, including notes, photos, and diagrams Maintain a clean, safe, and organized work environment Communicate effectively with customers, dispatchers, and fellow technicians Continue developing your technical, customer-service, and problem-solving skills What We’re Looking For A posit

We are seeking a Residential Installation Technician in Charlotte, NC to join our team! In this role, you'll be responsible for installing our state-of-the-art home security solutions for residential customers. This is an excellent opportunity to earn performance-based income while providing a valuable service and offering additional products to our customers What You’ll Do: Install security systems for residential clients according to job specifications and customer needs Provide excellent customer service by establishing positive relationships and offering solutions to enhance their security experience Follow wiring diagrams, hook-up procedures, and safety standards to ensure quality installations Conduct tests to verify system performance and instruct customers on using the equipment Maintain inventory, process paperwork, and support the training of new installation technicians What We’re Looking For: High School Diploma or equivalent Experience with construction, cable installation, or low voltage systems is a plus Strong customer service skills with the ability to handle payments and complete accurate paperwork Must be detail-oriented, capable of following technical instructions, and safety-conscious Ability to represent the company professionally and maintain product knowledge, including features, pricing, and promotions What’s In It For You: $45,000 to $60,000 annual average earnings (hourly paid training and 100% uncapped commission) Career mobility opportunities—this is more than just a job! Company fuel card, company equipment provided (i.e. vehicle, iphone, ipad) Comprehensive and on-going training when you start, includes leadership development. Engaging and fun company culture that succeeds through diversity. Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO). Free monitored security system after 90 days. &n