Customer Service Representative (Project-Based)

Duties and Responsibilities: Performing POD validation and related tasks Assist in maintaining trackers  Processing order validation requests from customer support team or other departments and other related tasks Assist in gathering data for escalation review  Conduct basic investigation through internal systems to assist in resolving customer issues Escalate complex, urgent, critical issues that require other department's help to relevant teams Reach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional information as needed Follow communication procedures, guidelines and policies Provide accurate, valid and complete information by using the right methods/tools  Other tasks may be assigned by the Assistant Team Lead, Team Lead, Customer Support Manager and Head of Customer Service.   Qualifications: Skills in using ticketing syst