Customer Success Manager - Asset Intelligence

Qualification

4+ years of experience in Customer Success or a similar customer‑facing role within a B2B SaaS company. Experience supporting enterprise accounts with complex implementations and multiple stakeholders. Familiarity with industrial maintenance practices and predictive maintenance concepts. You have worked with or have a strong interest in IoT sensors, machine data, SCADA/PLC systems, Ignition, MQTT or other OT data sources. Proven ability to translate technical concepts into business value. You can explain how streaming data from equipment leads to usage‑based maintenance and condition‑based work orders, and how predictive analytics reduces downtime and maintenance costs. Strong communication and interpersonal skills. You build rapport easily, can lead training sessions for both technical and non‑technical audiences, and are comfortable presenting to executives and frontline teams alike. Analytical mindset. You enjoy digging into data to track adoption, usage patterns and ROI, and you use insights to drive action. Comfortable working in a fast‑paced, dynamic environment and collaborating across multiple teams. Our mission is to keep the physical world running. Factories, fleets, hosp