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Active2w ago

Customer Success -Travel Operations Specialist

Hopper·📍 Philippines

Employment

FULL TIME

Work mode

Remote

Experience

MID LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Travel Operations Specialist About the Role Hopper's Travel Operations Specialists sit at the intersection of customer advocacy and operational expertise — the go-to resource for CS teams and travellers navigating complex, high-stakes situations. In this role, you'll own escalation management across air, hotel, fulfillment, and rapid response channels, ensuring every customer interaction upholds the trust and loyalty Hopper is built on. It's a role that demands deep travel knowledge, sharp judgment, and a genuine commitment to getting the right outcome for every user. What would your day-to-day look like Document and manage internal escalations, acting as the primary intake representative for incidents and drafting SOPs to prevent recurring disruptions Monitor multiple queues simultaneously — from automation errors to same-day voids and cancellations — adjusting priorities in real time a

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About this listing

  • Source: Hopper's official careers site (via Ashby) · last confirmed on the source 3 Nov 2026
  • Posted 14 Oct 2026

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What they are looking for

Skills & requirements

Department · Service

Hiring company

Hopper

Education

Join 120 million travelers in planning your next trip. Get the best price on hotels, homes, flights, and car rentals.

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