MI
Taguig City, Metro Manila, Philippines· Full-time· Remote
$7/hr
MI
ActiveSeen 10h ago
Technical Support Specialist - Freelance, Remote
Role overview
Job description
About the Opportunity Our client is a leading property management SaaS platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like Airbnb, VRBO, and Booking.com. They provide an all-in-one solution featuring AI-powered guest communication, smart pricing, direct booking tools, and seamless integrations with smart home devices. Trusted by over 30,000 users worldwide, they're rapidly expanding their support team to maintain their reputation for reliability and exceptional customer care. Why does this role exist? As our client continues to scale their platform and serve thousands of property managers globally, they need a proactive, customer-focused Customer Support Specialist to ensure every user receives timely, accurate technical support. This role exists to be the frontline problem-solver who helps hosts
…About this listing
- Source: Magic, Inc's official careers site (via Pinpoint) · last confirmed on the source 27 Oct 2026
- First seen by Jobiba 27 Oct 2026
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What they are looking for
Skills & requirements
Qualification
Minimum 2 years of experience in technical support with live chat as a primary channel (omni-channel support experience required) Native-level English proficiency (C2) with exceptional written and verbal communication skills Proven ability to adjust tone and communication style based on customer context—from professional to personable Strong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issues Proactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teams Prior experience supporting SaaS platforms or short-term rental/hospitality tools (nice to have) Experience working with international clients or English-speaking markets (nice to have) Schedule: Full weekend availability required (Saturday and Sunday) with graveyard shift flexibility. Must be willing to work APAC or EU timezone based on business needs. Compensation & Benefits: Rate starts at $2.50 to $5.00 per hour Paid time-off 13th month pay HMO benefits Payment is made via Deel Equipment: Candidate must have the following WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Proces
Department · Specialized Roles
Hiring company
Magic, Inc
Retail
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