Customer Support Executive

About Zippee: Zippee is building India’s #1 Quick Commerce Logistics for consumer brands. Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India. Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California. Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip). Job Description: Track and manage delivery SLAs, order fulfillment, tickets, issue resolution, client satisfaction, and account growth metrics to ensure service excellence Monitor day-to-day operations through performance dashboards and proactively coordinate with Operations, Technology, Warehouse, and City Teams to resolve delivery issues in real time. Build strong, proactive relationships with client POCs, share performance insights, handle escalations, and drive client retention and expansion. Identify process gaps and operational bottlenecks, recommend continuous improvement initiatives. This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone. This is an in-person role (M-F office | Saturday remote) at our Gurgaon HQ. Qualifications: Strong problem-solving ability and clear communication skills. Comfortable working in a fast-paced, startup environment. 0-2 years of experience in technical or operations support (e-commerce, logistics, or SaaS preferred). Hands-on experience with WMS platforms like EasyEcom, Unicommerce, Vinculum, or similar. NOTE: You must have your own laptop. What you'll get: Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era. Steep learning and growth curve.