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Active2w ago

Customer Support Specialist | Travel | Remote

Careers In Travel | Destination Planners·📍 Los Angeles, California, United States

Employment

Full-Time

Work mode

Remote

Experience

Not stated

Salary

$40K – $65K/yr

OverviewRequirementsCompanySimilar jobs

Role overview

Job description

Customer Support Specialist – Travel Industry (Remote) Location: Remote – USA Based Schedule: Flexible | Part-Time or Full-Time Options   About Us: We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.   Position Overview: We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns. Key Responsibilities:
  • Respond to customer inquiries via email, phone, and chat in a timely and professional manner
  • Provide accurate information about travel bookings, itineraries, and policies
  • Troubleshoot common client issues and escalate complex matters as needed
  • Maintain up-to-date knowledge of supplier systems, policies, and procedures
  • Follow up with clients to ensure satisfaction and support post-booking
  • Log all communications accurately using internal systems
  • Maintain high levels of professionalism and empathy
    • Preferred Qualifications:
  • Prior experience in customer service or the travel industry is a plus (but not required)
  • Strong communication skills and ability to work independently
  • Comfortable using online tools, booking portals, and CRM systems
  • Tech-savvy with a quiet, professional home workspace
  • Passionate about helping others and delivering great service
  • Must be 18+ and authorized to work in the United States
    • What We Provide:
  • Full training and ongoing mentorship
  • Travel agent certification (if desired)
  • Access to travel discounts and perks
  • Supportive online community and tools to help you succeed
    • 🧭 Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!

    About this listing

    • Source: Careers In Travel | Destination Planners's official careers site (via Lever) · last confirmed on the source 30 Oct 2026
    • Posted 17 Oct 2026

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    What they are looking for

    Skills & requirements

    customer service →CRM →

    Hiring company

    Careers In Travel | Destination Planners

    Hospitality & Travel

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