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San Carlos, California, United States
$202.3K – $252.9K/yr
A
Role overview
Job description
Hello! I’m Allie, Head of Support at Ashby. 👋 Knowledge is one of the most important levers we have for delivering a great customer experience. Our knowledge ecosystem shapes how customers learn Ashby, how our Specialists resolve tickets, and how many customers never need to file a ticket at all. We have a tenured, talented Knowledge Management team doing excellent work. What we’re missing is someone to unify its work into a single, strategic practice. That’s why we’re hiring our first Director of Knowledge Management. You’ll lead a team of Knowledge Managers and expand the team into new areas, including Digital Support experience and content localization. You’ll set the vision, standards, and operating model that connect our customer-facing Help Center, internal Knowledge Base, and the self-service and in-app experiences built on them, including our AI Assistant. You’ll coach and devel
…About this listing
- Source: Ashby's official careers site (via Ashby) · last confirmed on the source 30 Oct 2026
- Posted 30 Oct 2026
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What they are looking for
Skills & requirements
Qualification
Requirements Multiple years of experience leading knowledge management or content programs, setting strategy and building processes that scale with the business, ideally in B2B SaaS Support or Customer Experience
Department · Customer Success
Hiring company
Ashby
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