P
San Francisco, California, United States· Full-time
$170K – $220K/yr
AIExcelCRM
I
Active2mo ago
Enterprise Customer Success Manager
Role overview
Job description
A little about us incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. The role in one line As an Enterprise CSM you take some of our most complex accounts from first team to org-wide standard: scaling adoption, embedding best practice, and maturing their operational maturity - so the platform delivers value for years, not just at renewal. What that looks like day to day Leading seamless onb
…About this listing
- Source: incident.io's official careers site (via Ashby) · last confirmed on the source 27 Oct 2026
- Posted 18 Aug 2026
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Role market pulse
How Customer Success Manager demand looks in United States
Live jobs
118
Posted 30d
54
30d movement
+68.8%
Remote share
33.1%
Salary listed
74.6%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Department · Customer Success
Hiring company
incident.io
Technology
View the company profile, current openings and hiring details.
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