Role overview
Job description
Customer Success, Implementation, and Adoption
Own strategic implementation planning and product adoption for assigned customer accounts, in partnership with the Customer Success Manager to guide customers from onboarding to enterprise rollout, platform optimization, and long-term adoption.
Serve as a senior technical advisor to customers on data governance, data security, privacy, access control, AI readiness, and modern data architecture.
Influence expansion by identifying additional use cases, adoption opportunities, and business outcomes that Immuta can support.
Product Partnership & Customer Advocacy
Capture customer feedback, implementation patterns, and market insights to influence product strategy and roadmap priorities.
Partner with Product and Engineering to communicate customer requirements, adoption challenges, and emerging enterprise trends.
Marketing, Enablement, and Thought Leadership
Develop technical content, use-case guidance, solution briefs, demos, best-practice materials, and enablement assets based on real customer needs and field experience.
Support webinars, executive briefings, customer meetings, partner events, conferences, and other thought-leadership activities.
Partner with Marketing and Go-to-Market teams to translate customer outcomes, technical patterns, and strategic use cases into compelling customer-facing materials.
Pre-Sales and Partner Support
Support strategic pre-sales engagements through technical discovery, architecture discussions, solution documentation, and proof-of-concept planning to ensure a seamless transition into implementation and adoption.
Collaborate with Immuta’s strategic technology partners, including Databricks, Snowflake, Starburst, and others, to help shape joint solutions and customer adoption strategies.
Qualification: 5–7+ years of experience in implementation consulting, data governance consulting, technical advisory, solutions architecture, data engineering, technical customer success, or related customer-facing roles within enterprise software, SaaS, cloud, or data platform environments.
Data & Governance Expertise: Strong understanding of modern data architectures, data governance, privacy, security, compliance, access control, and enterprise data operations.
Data Platform Expertise: Experience working with data platforms such as Databricks, Snowflake, Starburst, or similar technologies.
Customer Advisory: Ability to translate complex technical concepts into clear business value for both technical and non-technical stakeholders.
Collaboration: Experience partnering with Customer Success, Product, Engineering, and Go-to-Market teams to drive customer outcomes.
Communication: Strong written and verbal communication skills, including customer presentations, technical workshops, and solution documentation.
Executive Presence: Proven ability to engage and influence Chief Data Officers, AI leaders, IT executives, business leaders, and senior technical stakeholders.
Values: Embodies Immuta’s values: mission focused, humble intellect, personal responsibility, grit & determination and teamwork & helpfulness.
About this listing
- Source: Immuta's official careers site (via Lever) · last confirmed on the source 3 Nov 2026
- Posted 27 Jul 2026
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What they are looking for
Skills & requirements
Qualification
5–7+ years of experience in implementation consulting, data governance consulting, technical advisory, solutions architecture, data engineering, technical customer success, or related customer-facing roles within enterprise software, SaaS, cloud, or data platform environments.
Department · Customer Success
Hiring company
Immuta
Immuta is the authorization layer for data access. One set of rules decides every request, in under a second, for every human and every agent.
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