Fleet Coach - Mumbai

About Zippee: Zippee is building India’s #1 Quick Commerce Logistics for consumer brands. Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India. Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California. Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip). Job Description: We're looking for energetic and qualified Team Leads/Fleet Coaches - Last Mile to join our Quick Commerce Operations team across Mumbai. If you have a good network of 2W delivery partners across various zones in Mumbai, this is your opportunity to join India's leading quick commerce logistics platform. This is a field role based at our dark store, and you must be near any of the following locations: Andheri East, Malad, Navi Mumbai. Roles & Responsibilities: Sourcing & Managing Delivery Riders: Onboarding riders via personal and vendor network, training, tracking performance, and handling grievances/issues. Team Management: Reducing rider turnover and meeting delivery SLA goals. Handling Issues: Volume increases, rider payments, and customer complaints in real-time. MIS/Data Management: Preparing data using MS Excel and Google Sheets. End-to-end fleet operations for Delivery Executives / Riders. Daily fleet availability, utilization & productivity tracking Rider engagement and retention initiatives Qualifications: 1-4 years of Operations/Last-Mile experience at Quick Commerce/courier/logistics companies. Education: Graduate and above Team management, stakeholder management, & independent decision-making experience are a must. Must have an owner's mindset. We are looking for owners, not employees.