SH
Roma, Rome, Italy
Customer Service
SH
Salary not disclosed
Check market pay for comparable Guest Service Agent roles before applying.
Role overview
Job description
The Role… We are seeking a charismatic Guest Service Agent to be the first face our members see when they walk through the Soho House doors. You’ll have experience within a similar role, be comfortable with booking systems and email, as well as being a fantastic communicator both over the phone and face to face. As part of our Soho House team your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact. Main Duties… Welcome every member by name and guest is with open arms and in a hospitable manner Proceed with check-ins and check-outs for the rooms/apartments of the House Support and assist with answering high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employee
…About this listing
- Source: Soho House & Co.'s official careers site (via Greenhouse) · last confirmed on the source 29 Oct 2026
- Posted 14 Oct 2026
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What they are looking for
Skills & requirements
Department · Front of House
Hiring company
Soho House & Co.
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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