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Salary not disclosed
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Role overview
Job description
About the Position Role: Customer Success Designation: N/A Experience: 10–15 Years Location: Gurgaon (Work from Office – 5 Days) Education: Any full-time bachelor’s degree (MBA preferred but not mandatory) Industry Type: Technology / SaaS Product / AI-driven platforms Functional Area: Customer Success / Account Management / Program Management Roles & Responsibilities 1. Customer Ownership & Business Accountability • Own a portfolio of enterprise and mid-market clients post onboarding • Act as the single point of contact for all customer-facing interactions • Take end-to-end accountability for customer success, satisfaction, and retention 2. Adoption & Value Realization • Drive platform adoption across customer teams (sales reps, managers, leadership) • Track usage metrics, engagement, and business impact • Ensure customers achieve tangible business outcomes (sales uplift, execution impro
…About this listing
- Listed from SalesCode.ai's careers site via Keka · last confirmed on the source 25 Oct 2026
- Posted 7 Oct 2026
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What they are looking for
Skills & requirements
Qualification
Any full-time bachelor’s degree (MBA preferred but not mandatory) Industry Type: Technology / SaaS Product / AI-driven platforms Functional Area: Customer Success / Account Management / Program Management Roles & Responsibilities 1. Customer Ownership & Business Accountability • Own a portfolio of enterprise and mid-market clients post onboarding • Act as the single point of contact for all customer-facing interactions • Take end-to-end accountability for customer success, satisfaction, and retention 2. Adoption & Value Realization • Drive platform adoption across customer teams (sales reps, managers, leadership) • Track usage metrics, engagement, and business impact • Ensure customers achieve tangible business outcomes (sales uplift, execution improvement, visibility) 3. Execution & Program Leadership • Lead implementation, rollout, and ongoing execution of customer programs • Coordinate across Product, Tech, Data, and Ops teams • Drive timelines, remove blockers, and ensure delivery commitments are met4. Business Reviews & Strategic Alignment • Conduct weekly/monthly reviews and QBRs with clients • Present structured insights on: o Platform performance o Business impact o Improve
Department · Sales & Business Development
Hiring company
SalesCode.ai
Technology
Sales Uplift Guaranteed with the Code of Future Ready Sales Teams and Trade – designed by sales experts, specifically for […]
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