D
14 days ago
Metro Manila, NCR, Philippines· Full-time· Remote
AISAPProject ManagementAccounting
WA
Salary not disclosed
Check market pay for comparable Customer Success Manager roles before applying.
Role overview
Job description
Responsibilities
Own the customer journey from contract signing through implementation, launch, and ongoing success.
Take new customers live by configuring workflows, call forwarding, and integrations.
Build and improve AI agent behaviors, including prompts and escalation logic.
Implement new workflows as the product evolves.
Work with systems like athenahealth and Brightree for integrations, handling authentication and debugging.
Conduct onboarding calls and regular check-ins with customers to ensure satisfaction.
Investigate and troubleshoot issues, isolating problems and fixing them when possible.
Triage engineering issues with detailed context for efficient resolution.
Protect revenue by identifying churn risks and opportunities for account expansion.
Document recurring issues and create playbooks for future reference.
Requirements
3+ years in implementation, customer success, or a technical account management role at a B2B software company.
Proven experience managing a book of customers or implementations independently.
Hands-on experience configuring software for customers, such as CRMs or workflow automation tools.
Strong spoken and written English communication skills.
Experience with telephony, healthcare software, or APIs and integrations.
Ability to troubleshoot technical issues effectively.
Strong organizational skills to manage multiple implementations simultaneously.
Willingness to work US business hours consistently.
Nice to Have
Experience in front-office or healthcare operations.
Familiarity with tools such as Linear/Jira, Stripe, and Slack.
Experience working at an early-stage or fast-moving startup.
Knowledge of AI agents or AI-powered workflows.
Proven ability to identify and close expansion opportunities with existing customers.
Benefits
Opportunity to work with cutting-edge AI technology in a rapidly evolving field.
Remote work environment with flexibility in your setup.
Professional development opportunities and growth within the company.
Collaborative team culture with a focus on innovation.
Access to learning resources and support for career advancement.
Engaging work that impacts real business operations.
About the Role
The role requires a proactive approach to customer success and a willingness to learn alongside the company’s evolving product offerings.
You will be the primary point of contact for customers, ensuring they get maximum value from our solutions.
This position is critical in retaining customers and enhancing their experience through effective implementation and support.
More like this
About this listing
- Source: Wing Assistant's official careers site · still listed there on 13 Nov 2026
- Posted 17 Sept 2026
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What they are looking for
Skills & requirements
Department · Corporate
Hiring company
Wing Assistant
Technology
Hire top virtual assistants worldwide for under $8/hr. Includes free CSM, training, WorkSpace app, expert supervision, and flexible month-to-month plans.
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